MFP Copier Blog

After sending out at least 20 emails and around 20 calls the bell rang for me to quit my day....

It was also a day that I spent in the my home office with some type of viral bug. However with the quarter ending in less than two weeks, the touches had to be made. In the past we used to state it was at least 7 touches to get the appointment. Since COVID it's more than 15 touches, yes more work and more touches.

When the bell rang and I found my-self were I started in the AM, nothing new, no appointments and could not move anything forward. I guess the saving is grace is that was was able to whittle my call and email list down by 40 clients.

It was abut 5:30PM when I received an email from a client that he was interested in meeting and wanted me to present some options. I've always stated "as long as your work, you will never know what tomorrow will bring you". #sales #selling #coldcall #technology #officetechnology #notgivingup

Hacked

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DocuWare will honor Diamond Club Members and Customer Service Champions at DocuWorld 2024

Beacon NY, March 12, 2024 - DocuWare, a leading provider of document management and workflow automation solutions, is pleased to announce the members of this year's Diamond Club and also winners of the Customer Service Champion Awards. DocuWare recognizes these valued Partners, who have been instrumental in driving the company's success through their outstanding sales and unwavering commitment to delivering top-tier customer service.

These two awards emphasize the exceptional performance and commitment of the company’s Partners. “DocuWare has presented a total of 168 awards and many of our 800 worldwide Partners have been recipients many times over. We are grateful to have so many Partners in our network who contribute so significantly to our shared success," stated Max Ertl, President at DocuWare.

75 sales Partners in the coveted Diamond Club 2024

Elevating Partners to Diamond Club status is how DocuWare grants their highest level of recognition to their top-selling channel Partners for 2023.These are Partners who have consistently demonstrated exceptional sales performance and innovative approaches to their business. The Diamond Club represents a milestone in their partnership with DocuWare, symbolizing success and serving as inspiration for others. In total 75 Partners achieved a coveted spot in the Diamond Club ranking with a global breakdown as follows: DACH: 34, USA: 14, France: 9, EMEA/APAC: 8, Spain: 5 & UK/IRE: 5.  

Among all Diamond Club members, there are some partners who have repeatedly achieved membership status. Long standing US Diamond Club members include: Impact Networking, LLC, a 17 time member and ComDoc, Inc. a 14 time member. This is the 10^th year that Les Olson Company receives this ranking, while UBEO earns it for the 7th time! Valued Partners such as All Document Solutions, Inc., Flex Technology Group, James Imaging Solutions, Inc., Kelley Create, Metro Sales, Inc., Miken Technologies, Inc., Ricoh USA, Inc., RJ Young, SumnerOne, and Toshiba America Business Solutions will also be elevated to Diamond Club status this year for their 2023 sales successes.

93 Partners are honored as Customer Service Champions

DocuWare’s Customer Service Champion Award goes to Partners who provided the best customer service in 2023. The Customer Service Champion award shines the spotlight on the excellent customer care exhibited by our Partners, recognizes their responsiveness and consistent dedication to ensuring customer satisfaction. This year, 93 Partners will receive awards: 50 award recipients are from the DACH region; 11 from France, 8 from Spain, 3 from the UK, 12 from the Americas and 9 from EMEA/APAC.

In the Americas, Applied Innovation, Copier Fax Business Technologies Inc., Flex Technology Group, James Imaging Systems, Inc. and Miken Technologies, Inc. receive the award for the third year in a row. Other winners include: ComDoc, Inc., Distribuidora Reyes G SA de CV, Impact Networking, LLC, KDI Office Technology, Kelley Create, RJ Young, Standley Systems, LLC, and The Lioce Group, LLC.

Official awards ceremonies will take place at the upcoming  2024 DocuWorld Partner Conferences held on 25 & 26 April in Berlin, Germany; May 16 & 17 in Houston, USA and June 19 & 20 in Kuala Lumpur, Malaysia.

About DocuWare

DocuWare is a leading provider of document management and workflow automation solutions. Together with its 800+ strong partner network, DocuWare has helped approximately 17,000 customers across 100+ countries simplify their work through digitizing, automating and transforming key processes. DocuWare;s corporate headquarters are located in Germany. The US office is based in New York.The company maintains office locations in Paris, France; Barcelona, Spain; Sofia, Bulgaria; Reading, UK and Brisbane, Australia.

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See attached file(s), now I see why they need printers

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Sponsored by

March 10th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

HP Introduces New Services and Software that Turbocharge Productivity and Accelerate a Circular Future

• Introduces WEX™, HP's first AI-enabled digital experience platform
• Announces new programs to extend the life of devices and to accelerate a circular economy
• Unveils new Managed Services offerings with tools and support needed for success
• Introduces new, simplified support packages for HP Support Services (formerly HP Active Care)

AUCloud launches managed cybersecurity packages - Security

• introduces three new Managed Cyber Security Packages, combining cybersecurity solutions and training
• • Microsoft 365 Protection & Backup package ensures continuous endpoint detection and automated backup
  • Essential Cyber Security Protection offers SOC, detection/response, and awareness training
  • Premium Cyber Security Protection includes essential features, plus Premium SOC, scanning, ACSC compliance, and consulting/training

InterVision Launches ConnectIV CX™ to Revolutionize Customer and Agent Experience

• ConnectIV CX, a revolutionary CCaaS solution for enhanced customer and employee experience
• Utilizes advanced AI and machine learning for real-time customer needs identification
• Offers flexible, scalable cloud solution with fully managed end-to-end CCaaS services.
• Powered by Amazon Connect, providing cost-effective, consumption-based pricing and enterprise-grade security.
• Reduces complexity by integrating contact center, telephony, AI, and managed services.
• Early adopters report increased satisfaction, higher sales, and reduced operational costs

Experis and ClearDATA Partner to Provide Clients with Top-Tier Healthcare Cloud Security ...

• partners with ClearDATA® to offer advanced cloud compliance and security for healthcare
• Clients gain access to ClearDATA's CyberHealth™ Platform and Managed Services, ensuring HITRUST certification and HIPAA compliance
• Advantages include specialized expertise in healthcare cloud solutions and reduced audit liabilities
• ClearDATA's platform prevents, detects, and remediates compliance drift and data security gap

Skyline Technology Solutions consolidates operations with 2 new leases at Aviation Business Park

• full-service IT company, signs two leases totaling nearly 45,000 square feet at Aviation Business Park.
• renews its 28,753-square-foot office lease and signs a new 16,001-square-foot flex/R&D lease within the same business park
• Skyline works with state departments of transportation nationwide, including Maryland, on highway video streaming systems

Rhodian Group Enhances Partnership with Catalyit

• Rhodian Group unveils new options and resources for Catalyit member agencies
• As a Catalyit Premium Solution Provider, Rhodian offers managed IT and cybersecurity services
• Catalyit members gain access to exclusive service packages and co-branded marketing collateral
• Rhodian helps businesses manage networks, reduce cybersecurity risks, and comply with regulations
• Catalyit's Solution Providers optimize agency systems and processes with technology

directprint.io to attend BrainStorm in Wisconsin Dells, Wisconsin

• directprint.io to showcase cloud-based print management benefits at BrainStorm
• Exhibiting at BrainStorm from March 10 to March 12, 2024, in Wisconsin Dells, Wisconsin
• BrainStorm facilitates exchange of ideas among education IT professionals and ed tech vendors
• directprint.io will demonstrate its SaaS serverless print management platform.
• CEO David Jenkins highlights the platform's ability to deploy, secure, control, and track print in the cloud.

Konica Minolta Partners with PEAC Solutions

• PEAC Solutions offers tailored sales support, rigorous credit underwriting, and comprehensive finance agreement management
• Financing initially available to select dealers, with opportunities for all to access improved pricing and leasing rates
• Program supports partners in Konica Minolta’s Rev’d Up Dealer Performance program.
• Michael Mathé emphasizes commitment to dealer network growth
• Partnership aims to accelerate growth, enhance industry prominence, and drive customer excellence
• Konica Minolta supports digital transformation through its Intelligent Connected Workplace portfolio

Konica Minolta Brings Enhanced Security and Improved Ease of Use to the Modern Workplace

• introduces successors to its award-winning bizhub i-Series multifunctional printers (MFP) and single function printers (SFP)
• new devices prioritize ease of use and address workplace security concerns with advanced firmware upgrades
• "Authentication Attack Detection" function blocks unauthorized attempts, enhancing security against brute force attacks
• BitDefender protection adds layers of security, preventing malware spread and notifying administrators of threats
• Connectivity options include Microsoft Azure and Google Workspace, with single sign-on (SSO)
• The bizhub 1 Series includes eight A4 devices, covering color and monochrome options

Cybersecurity Notes

• Cybereason published new report on ransomware:
• • 56% of organizations have suffered more than one ransomware attack
  • 78% who paid ransom, suffered a second attack
  • 63% of those hit by second ransomware attack, were hit by higher ransom demands
  • 42% of second ransomware attacks were causes by different hacking group
  • 47% of those who paid ransom were able to recover all of their files
  • 84% pay the ransom
  • $1.4 million = average ransom demand from hackers46% of ransomware victims had total costs between $1 million and $10 million
    • 16% lost more than $10 million
  • 56% of ransomware victims believe hackers were inside network at last 12 months before ransomware deployed
• Empress Ambulance Service of New York agreed to pay $1.05 million to settle allegations of negligence after a cyber attack exposed 318,558 patients’ PHI. (protected health information)
• The BlackCat ransomware group of Russia is taking credit for the attack on Change Healthcare, a division of United Healthcare Insurance, which has impacted healthcare organizations’ prescription systems across the US.
• Maryville Addiction Centers of New Jersey notified an unknown number of patients that their PHI was exposed after cyber attack
• US restaurant chain Golden Corral, headquartered in Fayetteville, North Carolina, notified 183,000 customers that their info was exposed after cyber attack
• Cencora Pharmaceutical Solutions, headquartered in Pennsylvania, notified an unknown number of people that their info may have been exposed after cyber attack
• Zalkin Law Firm of San Diego, CA, has been sued for alleged negligence after a cyber attack resulted in exposure of info of 523 sexual abuse victims
• Lurie Children’s Hospital of Chicago, IL announced that the hacker that hit the hospital with ransomware is now threatening to post the PHI of all of its patients on the Internet if the $3.4 million ransom is not paid

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Sharp Business Systems Named to CRN's MSP 500 List

• named to CRN's MSP 500 list in the Elite 150 category for 2024.
• list recognizes top Managed Service Providers (MSPs) in North America, supporting businesses with managed services to enhance efficiency and simplify IT solutions
• Sharp selected for its robust portfolio of managed IT services, leveraging partnerships with technology companies to deliver optimal solutions
• MSP 500 list includes categories such as MSP Pioneer 250, MSP Elite 150, and Managed Security 100, with SBS being part of the MSP Elite 150

Leading MSP Compliance Program Releases Easy to Use Compliance Tools for MSPs ...

• announces enhancements to its Cyber Verify compliance program for MSPs and cloud providers
• aims to help MSPs achieve compliance, improve cybersecurity, and deliver Compliance as a Service solutions
• New features for 2024 include Cyber Verify Assessment Tool, Multi-Tenant and MSP Managed Controls, Built-in CaaS and vCIO Support, Updated Framework Mappings, ESP Tracking and Risk Management, and White Labeling.
• Compliance as a Service enhancements introduce a Managed Control system for seamless integration of end-user customer controls with MSP-delivered controls.
• MSPAlliance® remains committed to advancing MSPs and cloud providers with state-of-the-art tools and resources for compliance excellence

Dell Technologies and CrowdStrike Expand Partnership Delivering ..

• Dell and CrowdStrike announce expanded partnership to deliver Dell's Managed Detection and Response (MDR) services with CrowdStrike Falcon XDR platform
• Aim is to address complex cyber threats with holistic managed security solution
• Combines Dell's security operations expertise with CrowdStrike's Falcon platform for security across multi-cloud environments
• Provides scalable, outcome-based security solutions to stay ahead of sophisticated threats
• Available globally through direct solution and channel partners

Lexmark has security issues

• ITNews magazine published article warning that more than 150 models of Lexmark printers/MFPs now need a firmware update to fix 4 new security vulnerabilities
• Lexmark is a division of Ninestar of China
• Trend Micro was first to report on the issues
• Could allow a hacker to perform a remote code execution
• Hackers could run arbitrary code

Adobe to add AI to PDFs

• Adobe Corp. announced it has introduced a beta version of “AI Assistant”
• New generative AI-powered engine in Adobe Reader and Acrobat featuring:
• • Generates summaries and insights from documents
  • Answers questions
  • Formats information for sharing in emails, reports and presentations
  • Scan, summarize and distribute meeting highlights in seconds
  • Subscription pricing not announced