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Today's Hacked!

Hacked!

IVE's official YouTube channel gets hacked, flooded with Elon Musk's 'SpaceX'.....The official YouTube channel of the group 'IVE', along with other groups under Starship Entertainment, has been hacked and flooded with content related to Elon Musk's SpaceX.
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Ukraine says hacked Russian defense ministry, unearthed trove of classified documents.....Ukraine's defense intelligence claims to have hacked the Russian defense ministry, accessing servers and uncovering classified documents.Full Coverage

Mistakes that could get you HACKED.....Learn about common mistakes that could leave you vulnerable to hacking attacks and compromise your cybersecurity.
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1 in 10 Business Leaders Don't Even Know They've Been Hacked.....A significant number of business leaders are unaware of cybersecurity incidents within their organizations, highlighting potential gaps in detection and response capabilities......Read more

Your American Express credit card info may have been hacked | Digital Trends.....American Express warns customers about a data breach affecting third-party merchants, potentially exposing credit card information...Read more

IVE, Monsta X YouTube channels hacked and renamed 'SpaceX'.....YouTube channels belonging to IVE, Monsta X, Cravity, and Starship Entertainment were hacked and rebranded as SpaceX, with all content removed......Read more

Don't buy these 'Amazon's Choice' video doorbells if you don't want to get hacked.....Consumer Reports reveals security vulnerabilities in video doorbells sold on Amazon and other platforms, urging caution to consumers.
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Cybersecurity and Generative AI.....Explore the intersection of cybersecurity and generative AI, understanding the implications for digital security and privacy......Read more

Warren Beatty Offered Eddie Redmayne Cash After Falling For Email Scam.....Actor Warren Beatty reportedly offered compensation to Eddie Redmayne after falling victim to an email scam......Read more

Ukraine claims it hacked Russian Ministry of Defense servers - Bleeping Computer......Ukraine's Ministry of Defense claims to have breached the servers of the Russian Ministry of Defense, accessing sensitive information.
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Top Five Mistakes That Could Get You Hacked.....Learn about common mistakes that could leave you vulnerable to hacking attacks and how to protect yourself from cybersecurity threats.
Full Coverage

Software, Ciphers, Secret Documents — DIU Cyber Specialists Hacked russia's Defence Ministry.....Ukraine's cyber specialists reportedly breached the servers of Russia's Ministry of Defense, accessing software, ciphers, and secret documents.
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Major WWE Star's Instagram Seemingly Hacked .....A major WWE star's Instagram account appears to have been hacked, raising concerns about cybersecurity in the entertainment industry......Read more

Fake Ransomware Gang Admits It Made Up Epic Games Hack .....A fake ransomware gang admits to fabricating claims of hacking Fortnite maker Epic Games, highlighting the prevalence of misinformation in cyber threats.....Read more

-=Stay Safe=-

MSP & MSSP & IT Industry Notes for March 3rd, 2024

Sponsored by

March 3rd, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Partners Plus Expands Its Managed IT Services With A New Office In Middletown, DE

  • Partners Plus, a provider of Managed IT services, has opened a new office in Middletown, DE.
  • aims to bridge technological gaps by offering services like cybersecurity measures, cloud computing, and comprehensive IT support
  • new office signifies a strategic move to bring IT support and services closer to local enterprises

Kyndryl named a Leader in IDC MarketScape for Worldwide Managed Public Cloud Services 2023

  • named a Leader in the IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment
  • report evaluated 18 managed service providers focusing on digitally modernizing businesses and driving growth
  • Kyndryl exceeded market standards by offering hybrid cloud solutions, FinOps, SRE, deploying various software technologies, and establishing partnerships with major public cloud providers

BCA IT, Inc. Distinguished as a Leader on CRN's Elite 150 Managed Service Providers List

  • included in CRN's Elite 150 category of the 2024 MSP 500 list, showcasing excellence in IT and cybersecurity solutions
  • CRN identifies top North American MSPs with innovative approaches to managed services, highlighting large, data-focused MSPs excelling in on-premises and off-premises services
  • BCA IT, Inc. offers IT network services including managed IT, cybersecurity, and cloud computing
  • Kenneth Henao, President of BCA IT Inc., expresses gratitude for the team's achievement, emphasizing dedication to high-quality services and solutions

Ricoh becoming a digital services firm, seeking "Fulfillment through Work"

  • transitions from a premium manufacturer of office equipment to an integrated digital service provider, adapting to the changing workplace landscape
  • focuses on IT services, business process automation, and communication services to enhance productivity and creativity in the workplace
  • Akira Oyama emphasizes digital solutions' role in addressing modern business challenges, especially during the COVID-19 era
  • Serving diverse customers, Ricoh tailors solutions for SMBs facing labor shortages and digital disparities
  • Prioritizing software and cloud tech, Ricoh aims for continuous improvement

Eric Sugar, President at ProServeIT - AI-Tech Interview

  • Recent interview reported on ai-techpark.com
  • Eric Sugar, President at ProServeIT, guides clients in leveraging technology for business growth
  • Assumes all users and devices are untrustworthy until verified, emphasizing strict identity verification and network segmentation
  • Organizations must implement strict access controls regardless of location to mitigate cybersecurity risks effectively

Fulcrum IT Partners Prioritizes Business Resilience, Partners with SPECTRA to Introduce ...

  • introduces SPECTRA, offering Cyber Risk Management Solutions and Warranties to Private and Public Sectors
  • Kelly Carter stresses the importance of cyber risk management and customer confidence
  • Fulcrum's solutions debut in the UK under the TIEVA MSP brand, offering assurance to business leaders
  • Fulcrum's solutions include cash refunds and payments up to $1,000,000 for impacted services

Cybersecurity Notes

  • CrowdStrike Security reports a 312% increase in use of remote monitoring and management tools by adversaries in 2023
    • Malware-free hacking attacks are up 75% YoY
    • 75% increase in cloud storage intrusions
  • UVM Health Network in Burlington, Vermont admitted that the total cost of a ransomware attack was $65 million.
  • Green Ridge Behavioral Health of Maryland agreed to pay $40,000 to settle allegations of negligence after a ransomware attack exposed PHI of 14,000 patients
  • American Vision Partners, headquartered in Arizona, notified 2.4 million patients that their PHI was exposed after cyber attack
  • The FBI announced it has shut down 14,000 email accounts that are apparently linked to LockBit ransomware group.
  • Lexington Medical Center of West Columbia, South Carolina notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Vyacheslav Punchukov, a Russian hacker, was arrested when he was on vacation in Switzerland, and was extradited to the U.S., and faces up to 20 years in prison for his crimes.
  • Arctic Wolf Security published report:
  • Wyze Home Security notified its customers that a “glitch” in its home security cameras allows users to catch glimpses inside strangers’ homes
  • Change Healthcare, a prescription processor and a division of United Healthcare Insurance, notified an unknown number of customers and patients that their PHI may have been exposed after cyber attack.
  • AT&T had many of its smartphone cell service customers impacted this past Thursday by a service outage

Fortra Brings Managed Extended Detection and Response (XDR) to Market

  • introduces Fortra Extended Detection and Response (XDR), a managed service solution for comprehensive security coverage
  • XDR combines advanced technology with security experts for tailored security outcomes
  • XDR enables automated response actions and host isolation for enhanced security strategy efficiency
  • XDR combines advanced technology with security experts for tailored security outcomes

Syncro Announces Seasoned MSP Leader Michael George as CEO

  • appoints Michael George as CEO to drive innovation and growth for its MSP platform
  • Syncro is a Seattle-based B2B SaaS company offering an all-in-one PSA and RMM platform for MSPs
  • Michael George, with extensive technology leadership experience, will lead Syncro's growth
  • George, former CEO of Continuum, drove significant growth in the managed IT services industry

NetGain Technologies Recognized as Top Managed Service Provider on CRN's MSP 500 List

  • recognized as a top Managed Service Provider on CRN's MSP 500 List
  • acknowledged for its excellence in managed services by CRN, a prominent media brand
  • CRN's MSP 500 List signifies NetGain Technologies' commitment to providing top-tier managed services
  • CRN's MSP 500 List identifies leading managed service providers who demonstrate excellence in delivering managed IT services to clients

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

KEENON Robotics and Konica Minolta Business Solutions (HK) Ltd. Join Hands to Introduce Advanced Service Robotics in Hong Kong and Macau

  • KEENON Robotics partners with Konica Minolta Business Solutions (HK) Ltd. to introduce service robots in Hong Kong and Macau, including the DINERBOT T10
  • Konica Minolta becomes the exclusive distributor for KEENON's indoor delivery robots, addressing automation needs across industries
  • partnership expands KEENON's reach, bringing cutting-edge robotics to enhance customer experiences
  • DINERBOT T10 offers efficiency with a large-capacity tray, motion control, and customizable head accessories

Konica Minolta Recognized on CRN’s 2024 MSP 500 List

  • listed on CRN's MSP 500 list in the MSP Elite 150 category for 2024, marking its ninth inclusion
  • list acknowledges the crucial role of MSPs in supporting businesses through managed services, optimizing IT solutions, and enhancing ROI
  • Konica Minolta offers IT services, including network design, helpdesk support, and IT security, tailored to meet diverse business needs
  • MSP 500 list showcases service providers driving growth and innovation in the industry, enabling businesses to optimize IT budgets and focus on core objectives

Xerox to deploy Verizon Network as a Service Solutions framework for IT modernization

  • Accelerates Xerox's Reinvention through Verizon's NaaS Solutions framework
  • Verizon Business aims to empower customers in the digital age with flexibility and scalability
  • Xerox's Focus: Simplifying systems for enterprise-wide efficiency and scalability, with Verizon's NaaS as global network infrastructure
  • Subscription Model: Enables strategic resource allocation without substantial upfront investments, driving Xerox's network transformation

Upland Software reports quarterly earnings

  • Total revenue down 8% to $72.2 million
  • Subscription and support revenue down 8% to $68.2 million
  • GAAP net loss was $16 million
  • (provider of solutions such as; Interfax, FileBound ECM, PlanetPress, etc.)

Equipment leasing in January

  • Report published by Equipment Leasing and Finance Association
  • Companies borrowed 6% more to finance equipment investments YoY
  • Signed up for new loans, leases and lines of credit worth $9.3 billion, down 26%
  • Credit approvals = 76%

CrowdStrike and Ignition Technology Partner to Address UK Market Cybersecurity Demand

  • partners with Ignition Technology as a strategic distribution partner in the UK to increase availability of the CrowdStrike XDR Falcon platform
  • Ignition Technology's SaaS cybersecurity focus and market-leading partner network complement CrowdStrike's industry-leading Falcon platform to address growing cybersecurity demand in the UK

Radware Drives New Revenue Streams for Managed Security Service Providers

  • Offers MSSPs flexible options to extend managed security services, driving new revenue streams and business growth
  • can rebrand and resell Radware's Cloud DDoS Protection and Cloud Application Protection Services to defend against cyber threats
  • providers like US Signal are leveraging Radware's program to enhance cyber defense portfolios and customer experiences
  • security solutions use AI algorithms to protect user experiences while reducing false positives

This Week in the Copier Industry 20 Years Ago

This Week in Copiers Twenty Years Ago

First Week of March 2004

DW_P4P_Hotel_500x100_March2023-100

Enjoy These awesome copiers threads from 20 Years Ago

Kyocera Delivers New Printer

Art Post (Guest) ·
life of our products,” said Michael Pietrunti, vice president marketing, Kyocera Mita America. “Not only do our newest printers combine impressive print speed and excellent image quality, they also employ a 500,000-image drum and 40,000-image toner container. This translates into considerable cost-savings - possibly saving an organization thousands of dollars in printing costs over the life of the printer. It’s what we mean by, ‘Work hard. Print smart’.” The FS-9120DN and FS-9520DN printers
Topic

Relabeled Toshiba Color copier?

Rick Rivera (Guest) ·
I am hearing the uglies about relabeling Toshiba 31 ppm color unit for Ricoh's answer to 6513 upgrade path. Second, also heard the 6513 price will drop to 4506 level too! Any confirmations out there? Being told it will be "showcased" at ON Demand!
Topic

Ricoh Enhances Its Aficio Line

Art Post (Guest) ·
products, Ricoh is offering new features such as embedded scan to e-mail, Internet faxing, LAN faxing, and fax forwarding to e-mail. The Aficio 2015 is the ideal system for offices or workgroups that are limited in space but require high-end performance at an affordable price. The Aficio 2018 offers the same capabilities as the Aficio 2015 but features a faster print speed and larger paper capacity, making it well suited for environments with slightly higher throughput requirements. And, the
Topic

Ricoh/Lanier Allstate Insurance Contract

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Ricoh/Lanier has a contract with Allstate Insurance to provide the Lanier LP020c(Ricoh CLP1620) to its agents. They have a special price of $1,680 for the printer only, but have lease pricing for the version with copier functionality. If they purchase a Ricoh or Lanier version, Allstate sends them free toner. The lease pricing for the printer only version is $59.30 on 44 months. For copier functionality, the lease pricing is $89.65 for 44 months.
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Canon Technology Solutions Introduced

Art Post (Guest) ·
serving clients in the following marketplace areas; New York, New Jersey, Philadelphia, Washington DC, Baltimore, Detroit, Atlanta, Pittsburgh, Cincinnati, Wilmington (Delaware), Miami/Ft. Lauderdale, Tampa and Orlando. It provides clients with digital network printing, color and black and white copying, duplicating, faxing and large format printing along with business services consultation and outsourcing. For more information visit www.solutions.canon.com
Topic

Imagistics Helps Businesses

Art Post (Guest) ·
). Its 25-cpm/ppm speed makes it is an attractive option for workgroups stepping up from desktop and lower volume devices. The im2520f matches all the functionality of the im2520, but adds standard network printing and Super G3 fax capabilities. As a result, the im2520f is a communications hub device that can consolidate multiple stand-alone desktop devices, including faxes, printers, and scanners. The flagship of the series, the im3520 is a mid-volume workgroup solution that operates at 35-cpm/ppm
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Lanier Unveils Blueprint To

Art Post (Guest) ·
requirement." Examples of Lanier's track record in helping customers achieve true Document ROI can be found at www.lanier.com/casestudies . ABOUT LANIER WORLDWIDE Lanier Worldwide, Inc. is a wholly owned subsidiary of Ricoh Corporation, the Americas sales and marketing unit of Ricoh Company, Ltd., a $14.5 billion global manufacturer of digital copier/printers. Lanier helps its customers succeed by understanding their unique document management needs and delivering systems and services that
Topic

UPDATE - Oce warns dollar

Art Post (Guest) ·
UPDATE - Oce warns dollar to hurt sales, profit in Q1 Tuesday March 2, 9:30 am ET (Adds detail on forecast, shares) AMSTERDAM, March 2 (Reuters) - Dutch printer and copier maker Oce (AmsterdamCEN.AS - News) warned on Tuesday its first-quarter turnover and earnings would be lower than a year ago due to the weak dollar. ADVERTISEMENT The company said it would sell more machines in its first fiscal quarter, which ended in February, than in the same period one year ago, but the gains would be
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Re: HP Cost per Copy

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the Ricoh side:-)) Very profitable. This may not be the correct "lounge" for this question, but it is somewhat related - does anyone out there have a comp plan with residuals payed out based on click revenue? I'd be curious to see what dealers around the nation are doing with this. The onsey-twosey printer unit sales are almost a waste of time, but if we can use them as a launching pad into an account and incent the reps to begin moving them, the printers can be an incredible source of income for
Topic

Panasonic Introduces Multifunction Alternative

Art Post (Guest) ·
a built-in automatic duplex unit that enables two-sided printing and copying. Incoming faxes can be printed on both sides as well. Virtually any type of document black & white or color can be scanned directly from the flatbed scanner, turned into a PDF, custom named, and sent to a networked PC or email address. The UF-9000 s high-speed Super G3 fax with JBIG compression transmits at about three seconds per page. Among the UF-9000 s more unique and cost-efficient features is Double Exposure. With
Topic

Lexmark C510 offers

Art Post (Guest) ·
C510n consistently measured faster print times than each of the four competitors," QualityLogic said. The Lexmark C510 also supports Lexmark’s advanced software solutions, expandable memory and paper-handling options, and has an easy to use interface. All at a price that makes the Lexmark C510 a viable alternative to mono laser printers. Money-Saving Features The C510 also comes with advanced tools to help manage color printing costs, a significant consideration for both enterprises and SMBs. With
Topic

HP Signs $100 Million Deal with Ford

Art Post (Guest) ·
to consolidate its printers, copiers and fax machines bought from several companies including Hewlett-Packard and office equipment maker Xerox Corp. (NYSE:XRX - News), to save costs. The automobile manufacturer chose HP over Xerox to be the integrator, HP said. "Basically HP just took over a bigger piece of the printing infrastructure -- we have a majority of it," HP spokeswoman Katy Doherty said. A Ford representative was unavailable to comment on the details of the agreement. Xerox spokeswoman
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Re: 2090 with SR90 and EB-105EX

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Well the correct answer is "Memory". Well at least that's what we think. We in addition to being a Ricoh and Canon Dealer, are also a Hitachi HV Printer Dealer. We just happened to have a Hitachi guru in today for some training, and he took a look at the samples and the first words out of his mouth were "Not Enough Memory". I tend to believe this guy because he can do things with PC's, programs, up to and including rewriting Ricoh code for unix print drivers and make things that Ricoh says
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Re: Minolta 2510f

Art Post (Guest) ·
Junior: I just had a deal here in the States. Minolta was selling a 3010 w/feeder, cabinet and staple/finisher. There were selling the unit for $4,900 US dollars. I was not even able to compete wtih our 2027. My base cost (best) was still three to four hundred higher than what they were reselling the unit for. We switched to a rental plan for the customer with a used digital so we could at least capture the service and supplies. Not sure if we'll get it. This customer di not give a rat's butt
Topic

Re-uploaded Ricoh Connected Files

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Download files below in this thread ...let me know if there are any problems.-=Mike=-
Topic

UC6 Controller with JP3000 Printing Problem

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I have a customer who has a JP3000 and a UC6 controller. We are having difficulty printing to the JP3000 from the UC6. When printing, it will create a master and print out 2 copies on the JP3000 no matter what quantity is selected. ie: if you want to print 100 copies it only prints the 2 and then the user needs to go over to the JP3000 and print the rest. Has anyone else experienced this and is there an easy fix?
Topic

Minolta 2510f

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Hi Guys Wonder if anyboby could help. We are busy with a huge deal but Minolta is giving us grey hair. They are half the price on a 2510 and we proposed a Af 2022. Why is this . How can I solve this problem and with which features can We nail them. Kind Regards Junior
Topic

Ricoh 1035

A (Guest) ·
Subject: Ricoh 1035 Question: I’ve been experiencing light, spotted background on several of these machines. Seems like sometimes the drum clears it up, sometimes it’s the charge roller or the charge roller cleaning roller. Also the waste toner is getting full really fast. Any ideas would be helpful. Answer: Pretty common for these. The developer is rated 300-360k. I've been finding some accounts go 80-100k. The dev gets the dust and paper dust in it and spits it out on the paper. The other
Topic

Ricoh 5006

Art Post (Guest) ·
Ricoh 5006 Q: I am having a problem with the color as it is laid down on the transfer belt. They do not register correct. The images are about 1/8 inch apart, giving a very blurred copy. Has anyone had this problem and how do you make the images register correctly? A: PCS said, "Check the image belt for slipping, first the springs that tension the roller may need replacing, you can stretch then and if it improves, then replace them. Also check the sensor actuator, if it’s loose on the shaft, it
Topic

Scratched Fuser Rollers

Art Post (Guest) ·
Scratched Fuser Rollers Many times you fix a machine and get cleaned up but you know its going to be hard to collect that bill since you are stuck with a fuser roller with some coating worn off, that you have no replacement for. You realize that although you fixed the problem causing the machine to be down, the customer will be happy to remind you of the LINE on his/her copy right around checkwriting time! I personally have run into this many times on printers, faxes and copiers. You want to do
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Re: Just got back from Ricoh Connected - East Region

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Zipped Nuts and Bolts
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Re: Ricoh/Lanier Allstate Insurance Contract

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If it is part of the Ricoh family,i.e. Savin and Gestetner, can they be placed also?
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Re: Who makes these?

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Pitney spun off the copier division a year or so ago. The new name of the company is Imagistics. They still relabel Minoltas I think.
Reply

Re: Ricoh/Lanier Allstate Insurance Contract

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Lanier is still it's own gig, they are kind of a rogue company operating on their own and separate from Ricoh, Savin, Gestetner. Don't know how long this will last, but I think that if they have a good thing going on there (JD Power etc) Ricoh will likely not try to break it. The same goes in reverse too, Lanier dealers can not sell on GSA contracts cuz they don't have a GSA contract. Hope that helps Graham Also, the Lanier LP020C is a Ricoh CL3000
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Re: Tips on Buying Your First Color Copier

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I would tell anyone looking to purchase a color system to first consider what they want to accomplish with this device. Printing mainly? Copying at all? Will the device be for business type applications? ( Graphs, color highlights, small photos) Or are the using desktop publishing applications for more sophisticated brochures on special paper stocks. The more questions they ask of the sales rep, or more importantly, the more answers they have for a sales rep, the better they will be able to get
Reply

Re: 2090 with SR90 and EB-105EX

Art Post (Guest) ·
hmmmmmmmmm.............. What you showed me looks like some time of interference, digital banding, etc. I thought first of the laser. Hence you have informed me of the copy and print mode the machine is doing this. Have you thought about radio interference? As stupid as this sounds, all copiers under FCC law as a class (whatever devise) have to be able to accept radio waves, whether they are good or bad. If you guys are stumped with this. I would try to add a noise filter and to ask the
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Re: Printer Cost Security Manager

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Haven't had the best experience working with Equitrac. The software is decent, but the support is lacking. I might recommend checking out a product called PrintAudit4 at www.printaudit.com This is a client-based tracking solution that just launched the ability to track copies as well. Some unique differences, and worth evaluating for your total account management efforts. Web Image Monitor is also worth evaluating as it also has the ability to track copier and print volume by user. The data
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Re: Relabeled Toshiba Color copier?

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Art, what you call "near future" in this case is FY2005. Considering FY 2004 doesn't even start until next month I would be inclined to call it more "distant future." And that product is 40/60 not 50/50. There is no 50/50 unit coming within the next 18 months according to notes from the Ricoh Sales Staff Meeting last month.
Reply

Re: Relabeled Toshiba Color copier?

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Ricoh is going to relabel the upgraded versions of toshiba 210c and 310c when they are released. I believe the model number will be the 211c and 311c toshiba. I have no guess as to what the Ricoh number will be. They are sitting in toshiba's warehouse waiting for the 210's and 310's to be deleted. I have been told it will be about a month for us to get the toshiba versions as we are not ordering any of the old 210 310. They are said to be about the same as the new 211 311. Again they are not
Reply

Re: Relabeled Toshiba Color copier?

·
We just today had the product launch on the new color systems,32/24 and 38/32, and we were told that Savin will have the re-labeled Toshiba the first week of June. As Jay has said it is not a document solutions system, but to be the graphics system to replace the 6513.

-=Good Selling=-

This Week in the Copier Industry 15 Years Ago

This Week in Copiers Fifteen Years Ago

First Week of March 2009

DW_P4P_Hotel_500x100_March2023-100

Real Copier Sales

Understand what it is that will make you happy. Everyone has unique requirements for attaining happiness and what makes one person happy may be very different from what makes someone else happy. Revel in your individuality and do not worry about whether or not your desires are comparable to those of your peers.

Enjoy These awesome copiers threads from 15 Years Ago

RICOH LAUNCHES DIGIDOCFLOW MIDDLEWARE SOLUTION TO STREAMLINE HARD COPY DOCUMENT MANAG

Art Post (Guest) ·
dedicated to bringing solutions to market that are easy-to use and provide added value for Ricoh customers.” One of three Ricoh Alliance programs, RiSVP, developed in cooperation with Ricoh solution partners and Ricoh’s direct and dealer channels, focuses on two key areas: expansion of channel marketing opportunities for RiSVP members and simplifying solution access for Ricoh sales channels. By providing RiSVP member products directly from Ricoh, the direct and dealer channels have more
Reply

Re: Ricoh Introduction of RightFax

Art Post (Guest) ·
enables businesses to integrate their existing IT and RightFax infrastructure without adding new fax processes or middleware, providing users with a single interface for electronic and hard copy faxing directly from Ricoh ESA MFPs. Ricoh’s RightFax Connector allows businesses to integrate directly with an existing RightFax Server or FaxPress appliance. The RightFax Connector reduces the learning curve typically associated with a fax solution upgrade, all at a lower total cost of ownership (TCO
Topic

color unit to replace c500 konica

24dude (Guest) ·
looking for suggestions to replace a konica c500, customer runs only color to this unit not sure on volume thinking 300,000-500,000 year also runs folded books with heavier stock and has a fiery. anything in the ricoh line that could compare to this unit? thanks mike
Topic

Ricoh Introduction of RightFax

Art Post (Guest) ·
The RightFax Connector allows for direct integration with an existing RightFax Server or FaxPress from a Ricoh MFP without the need of middleware. This newly enhanced integration with RightFax streamlines processes allowing guest or RightFax authenticated usage for email and fax operations. Users can select cover sheets, dynamic billing codes based on their unique authentication as well as delay transmissions of faxes. Bring the power of a RightFax solution to your MFP today.
Topic

Banner Printing - Aficio C4000 and C5000 models

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I've uncovered an opportunity where customer does a lot of banner printing (11" x 24" and 11" x 48"). I know Ricoh used to support this printing application throught the RPCS driver on models of old, but cannot verify if this can still be accomplished on our new models through the bypass tray?
Topic

Kyocera 5050 Help!

Art Post (Guest) ·
I am in an attorneys office (not incumbent), they are looking at a Kyo 5050 (50ppm), I am proposing an MP5000. How can I win against the Kyo especially when the cpc and the machine cost is cheaper. Is there something that the Kyo can't do and the...
Topic

Mutoh and GEI WideFormat Partner on Scan to Print System

Art Post (Guest) ·
Thursday, March 05, 2009 Phoenix, AZ -- Mutoh America Inc., a globally recognized leader and manufacturer of large format commercial inkjet printers and GEI WideFormat, a Visual Edge Technology Company, announced today that they have bundled the popular Colortrac SmartLF Gx 42 scanner with Mutoh’s ValueJet 1304-54” printer to create a new Multi-Functional Printer (MFP) specifically designed for brilliant, commercial, outdoor-durable wide format prints. “Finally, high speed color scanning
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Re: These are the people educating our children?

Art Post (Guest) ·
I read that article and it stated that the district or classrooms were using all inkjet printers. I'm sure there will be a savings however I would love to have the chance to figure out my own solution for them. I'm thinking, there's got to be a better way and a more cost effective way than 380 laser printers.
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Re: Global buysCOMDOC...yes you heard correct!

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Best of luck to Xerox - ComDoc in attempting to flip the Ricoh base to Xerox machines. Ricoh will take away financial support from Dealers to support IKON and RBS with winning the business, which has been the long-term strategy. The ComDoc situation has only accelerated the need to support IKON and RBS and move away from Independent Dealers. Art has found examples in his neck of the woods already and the markets covered by IKON and RBS that ComDoc possessed, will be attacked with aggressive
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Re: Sales Tips

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well said Art, I think new sales reps try to sell more on the initial call than the appointment. I kind of look at the process as a number of little sales that all lead the THE sale.
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Re: Sales Tips

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Rules of thumb...sell nothing but the need for an appointment on a phone call or initial call. Also never "sell" during your fact-finding for several reasons: 1.) The fact-finding process gets interrupted or stopped. 2.) You come across like a dog salivating over fresh meat. 3.) You tip your hand and lose some of the thunder you will get from your proposal. 4.) You inspire additional questions and thought processes that the prospect will then discuss with competitors. 5.) You may be "selling
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Re: No Replacement for MP161SPF?

CManos (Guest) ·
quote: Originally posted by Art Post: I was just touring through Ricoh jp and saw no replacement for the mp161spf, matter of fact I couldn't even locate the mp161spf. Anyone hear anything else about this model? Ricoh have released the MP171spf as a repalcement to the MP161spf.
Reply

Re: Jeffery Gitomer is one of the best

Art Post (Guest) ·
Value........we often forget about selling value and the customers perception of value. Gitomer got good stuff
Reply

Re: Help Please ... iGen3 CED (Customer Expectation Document)

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You might have to register at this site but there is an iGen3 and iGen 4 Forum where you can post your needs and also get some real results from users. Good Luck! http://www.colorprintingforum.com/xerox-iGen/
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Re: Jeffery Gitomer is one of the best

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I witnessed his gig at a Ricoh meeting back in 2003 and he was excellent, one of the best indeed.
Reply

Re: RBS vs RBS "Who Wins"

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Art, Welcome to RBS... You should see NYC, they sell n the street below ricohs lowest prices of BOCES... Welcome to our world.. or is it Ricoh's world... Mike
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Re: RBS vs RBS "Who Wins"

Art Post (Guest) ·
I also ran into something on Friday, it is a referral from a customer of mine. He wanted to get a second price on a Ricoh MP C5000spf with four paper trays, finisher and bridge unit. Go figure...., here are the numbers 360.92 per month for the above mentioned system, plus 420,000 black pages at .009 (3,780), with delivery, installation, color toner kit, lifetime training, access to ricoh help desk 24x7x365 (I never new we had a 24 hour help plus every day of the year, is this true?). Plus RBS
Reply

Re: Jeffery Gitomer is one of the best

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www.buygitomer.com I agree one of the best speakers ever, books and videos are all about selling value and relationships.
Reply

Re: Banner Printing - Aficio C4000 and C5000 models

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The drivers for the color MFPs support lengths up to 23.62" through the bypass tray. The color printer drivers support up to 49" paper through the bypass. If you use the printer driver on the MFP, you can get them to print banners. Just keep in mind that if there is an issue, you are using the wrong driver, so don't expect service to be very accommodating.
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Re: Banner Printing - Aficio C4000 and C5000 models

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Mongey - thanks for the input. I remember using the RPCS on the old 2238C systems, is the RPCS driver still the print driver of choice for banner printing? Thanks again!
Member

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Re: Kyocera 5050 Help!

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Art, the Kyocera 5050 is a good machine. However I would focus on ease of use for the end user. The Kyocera KM5050 has to many panel layers to scroll through for the casual user. The MP5000 all features can be accessed through the front panel. Art, send me an email and I can send you more information or give me a call.
Reply

Re: color unit to replace c500 konica

Art Post (Guest) ·
there will be soon: RICOH Pro C550EX RICOH Pro C700EX slated for April launch
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Setting up scanning

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New to Ricohs Does anyone have a step by step toset up a machine to scan i am starting to get inquires and don't want to look like an idiot at a customers site thanks Brian
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Stratix Systems Announces Acquisition of Century Office Products

Art Post (Guest) ·
model and streamlined methods will include restructuring of corporate infrastructure to become a true value-added vendor and maximize customer savings, increased technology and service offerings through broadened product lines and in-house industry experts, and improved client care to support customers in a proactive manner. "We've examined every aspect of the company, internally and externally, and made viable enhancements," explained Simone. "Century customers will immediately benefit from a
Topic

Help Please ... iGen3 CED (Customer Expectation Document)

tharri04 (Guest) ·
Does anyone have the iGen3 and/or the iGen4 CED documement from Xerox? I'd love to see the "real deal" expectations for that device.
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These are the people educating our children?

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A school district in Michigan decides to buy a brand new laser printer for every teacher in the district. Lapeer Community Schools board members voted to buy 380 printers, even though they are faced with a $3.5 million revenue shortfall. “This will make things more efficient” said board member, Peggy Bush. Unknown who will pay for all the cartridges that the printers will use.

-=Good Selling=-

Never Waiver from Your Integrity: Simple Steps to Building Trust

"Honesty is more than not lying. It is truth telling, truth speaking, truth living, and truth loving."
James E Faust

Whether this be in your personal life or in business, meaningful relationships are cemented on trust.

As we start off our journey together around trust building, let's peel the layers back around the above-mentioned quote by James E Faust.

I ask you to insert the following at the beginning of each bullet point below: Are you...

  • Truth telling: Trust building requires communicating facts and information accurately, without distortion or deceit.
  • Truth speaking: Trust building goes beyond just stating facts. It calls for expressing one's genuine thoughts, feelings, and opinions sincerely and openly.
  • Truth living: Trust building requires aligning one's actions and behaviors with ethical and moral principles. Being authentic and genuine in how one lives their life is a lifestyle.
  • Truth loving: Trust building requires a deep appreciation for truth. This means valuing honesty as a fundamental virtue and striving to uphold it in every circumstance, regardless.

Smash these all together, as these aspects of honesty contribute to fostering trust, integrity, and authenticity in relationships.

Real connections, real conversations, and real relationships are all built on trust.

Cambridge Dictionary defines trust as a verb: to believe that someone is good and honest and will not harm you, or something that is safe and reliable.

Simply stated, without honesty there can be no trust.

When people are honest with each other, trust is established, and relationships flourish.

Being honest means adhering to a set of moral principles and with radical consistently acting in accordance with them.

Honest and truthful communication forms the basis of healthy and lasting relationships. This is essential for understanding, empathy, and mutual respect.

Trust drives profitable business.

Trust creates...

  • Repeatable and consistent long term business growth.
  • Forgiveness and recovery when things do not always go as planned.
  • Loyal partnerships, and isn't this what you want?

When it comes to trust, Dr. Henry Cloud goes on to say,

"When we realize that trust is not optional, that all human life is designed and wired to only work when we trust, we begin to treat trust with the utmost of respect."

TRUST AND CONSISTENCY

“Consistency is the true foundation of trust. Either keep your promises or do not make them."
Roy T. Bennett

Consistency is a hallmark, the centerpiece of trustworthiness.

A trustworthy professional is consistently congruent. The walk matches the talk.

Inconsistent behavior or language creates doubt, uncertainty and suspicion, whereas congruency fosters confidence and trust.

Consistent professionals have radical amounts of self-control to maintain their character. They do not wear masks or pretend they're someone they're not just to impress.

They are not self-serving but self-giving.

They consistently show compassion and out care all other salespeople.

They consistently show respect, gratitude and appreciation.

They consistently create and respect boundaries in their relationships.

More importantly, they consistently live with the utmost of integrity.

Sales professionals who are trustworthy are reliable. They do what they say they will do over, and over, and over again.

Hard to gain your clients trust when you're reliable once.

When it comes to consistency, check out what Pastor Craig Groeschel has to say,

"Successful people do over and over what other people do every now and then. Consistent action creates consistent results. It's not what we do occasionally that makes the difference, it's what we do consistently. We are what we do consistently."

Trust begets trust... Are you consistently delivering on your commitments?

CONSISTENT PROFESSIONALS NEVER WAIVER FROM INTEGRITY

"Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not."
Oprah Winfrey

In a post-trust sales world, integrity is nonnegotiable. You must live it, breathe it and demonstrate it.

Integrity is about being courageous and will keep you at the top especially in a world full of empty suits.

Integrity is the practice and discipline of being honest. It is operating with a consistent and uncompromising adherence to strong moral and ethical principles.

I ask you to please reflect upon the following...

Professionals with integrity demonstrate honesty in their communication, reliability in their actions, accountability for their decisions, and respect for others.

These professionals stand up for what’s right, even when it’s difficult, and they don’t compromise their principles for convenience or personal gain.

How do you think this plays out in building authentic and trusted client relationships?

Integrity...

  • Earns you respect
  • Builds upon your personal reputation
  • Builds upon your professional reputation

Stop right now and think about these two questions...

  • How many of your clients and future clients would use the word honest in describing how they view many in sales?
  • How many of your clients and future clients would use the words moral and ethical in describing their interactions with many in sales?

INTEGRITY AND TRUST, A MUST IN SALES

"Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much."
Luke 16:10 NIV

It concerns me that the words morals, ethics and integrity; we surely do not think of salespeople.

Integrity will shape your world both personally and professionally.

Take a few minutes to answer the following:

  • What's your end game in sales?
  • What do you really want to be known for?
  • Will you allow integrity to guide you? If so, what will you be willing to differently and not compromise?

I applaud what Andy Stanley says about integrity...

"People with integrity do the right thing because it is the right thing even if it costs them."

Therefore, a failure of personal integrity adds stress to the people around you.

Apply this to how you interact with your clients... Do you smell what I am cooking up here?

Integrity is a universal expectation – you expect from people around you.

Why do we expect integrity from others even in times that we are not?

Will integrity guide you or will your appetite for commissions guide you?

Will integrity guide you or will you succumb to the pressures of fitting into the sales wolf pack?

Andy Stanley goes onto to say...

"You can’t be yourself as long as you're lying to yourself."

You can’t give your full self to your clients as long as you're lying to yourself. This will all come back to haunt you throughout your sales career. Your reputation is a terrible thing to waste.

Simply put, your irresponsibility should not become someone else's responsibility.

Questions for you to think about right now...

  • Do you want to be known as a trust builder or trust buster?
  • What might be competing for your integrity?
  • What might be competing for your future self?

I'm here to inform you that when you breech your personal integrity, this will impact someone else’s and often this just might be your clients' trust.

In a sales world where your clients and future clients are yearning for trust, think about this...

  • One breech of integrity leads to another
  • The first breech makes the second breech easier
  • The second breech creates a pattern/direction

Sales professionals with integrity are guided by integrity. They refuse not to lower themselves nor waiver from it.

When you sacrifice your integrity to get ahead, I promise you this... You will soon close the door on that opportunity and things will start to come back to haunt you.

Never ever close the door on potential in the now moment.

What do you want to be known for in sales, out in the community and with your clients?

INTEGRITY KEEPS YOU PERCHED AT THE MOUNTAIN TOP

It's quite unfortunate as we live in this cancel culture. Where a little bit of bad, erases a whole lot of good.

Integrity determines your reputation.

"The integrity of the upright guides them, but the crookedness of the treacherous destroys them."
Proverbs 11:3

Integrity guides you from becoming an empty suit.

A single bad choice to destroy a lifetime's worth of integrity.

It can be said that people with integrity have the same characteristics - they're humble, have a strong sense of self, they have high self-esteem, and ooze self-confidence.

These characteristics become mission critical, because, in sales, you'll be under intense pressure from others to make the wrong choice.

And this is why Proverbs 10:9 is to be taken to heart,

"Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out."

Sales professionals who carry themselves with integrity win, and those who do not, get exposed as being empty suits.

STEP INTO INTEGRITY TO BUILD TRUST

"Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity."
W. Clement Stone

Please key in on this for a moment... If you're quick to abandon your integrity then you must ask yourself, "What's really driving me?"

Why is it in sales that many are more concerned with looking good than being good?

In Selling from the Heart fashion, if you commit to leading with integrity, it won’t be how well you behave that gets people’s attention it will be how well you love that gets people’s attention.

I will leave you all with a quote from Dr. Henry Cloud,

"Trust is the fuel for all of life."

Mark Carpenter is a serial storyteller. Even as a child, he loved to tell stories (mainly to get attention). He leveraged that ability into a career in marketing communications and public relations, then as a college professor and corporate facilitator.

Now, he teaches people how to more intentionally tell stories that teach, lead, sell, and inspire to accomplish business and personal goals. He is the co-author of the best-selling book “Master Storytelling: How to Turn Your Experiences Into Stories that Teach, Lead, and Inspire” and co-creator of the Master Storytelling Workshop. Leveraging a 20-year career in corporate communication, 10 years working as an adjunct professor of communication, and 15 years facilitating training, Mark couples a lively, engaging style with purposeful, impactful learning.

When he’s not training, speaking, coaching, or creating new content, Mark is likely hiking or snowshoeing in the mountains near his home in Utah, playing the piano, bragging about his grandchildren, or writing children's books.

SHOW SUMMARY

In this episode of Selling From the Heart , we are joined by Mark Carpenter, the serial storyteller and co-author of the best-selling book, "Master Storytelling." Together, they explore the profound impact storytelling can have on sales, leadership, and building authentic connections. From weaving personal experiences to influencing leadership decisions, learn how storytelling can elevate your sales game and create lasting impressions.

KEY TAKEAWAYS

Connect as Humans: Selling from the heart is about connecting as human beings, not just transactions.

Storytelling Structure: The key storytelling structure includes an introduction, conflict, and change to effectively convey messages in a concise manner.

Intentionality in Storytelling: Be intentional about the purpose of your story and the lesson you want to convey.

Repeatable Stories: Reuse and repurpose stories intentionally for different contexts, audiences, and lessons.

Building Trust: Stories trigger the release of oxytocin, the trust hormone, in the brain, fostering genuine connections.

QUOTES

"Selling from the heart is about connecting as human beings."

"The story is not about you; it's about the point you're trying to make, the lesson learned, and how it can impact the listener."

"If you're intentional about the destination, you're going to take that story start to finish in a straight line."

"Look for those moments where you have an emotional reaction. There is a story embedded in that with something to teach, lead, sell, and inspire."

"Storytelling builds trust by increasing oxytocin, the love hormone, fostering genuine connections between people."

Learn more about Mark Carpenter:

LinkedIn:

/ mark-carpenter-0b55221

Learn more about Darrell and Larry:

Darrell's LinkedIn:

/ darrellamy

Larry's LinkedIn:

/ larrylevine1992

Website: https://www.sellingfromtheheart.net/

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

/ sellingfromtheheart

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

This Week in the Copier Industry 10 Years Ago

This Week in Copiers Ten Years Ago

First Week of March 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales

Over the years I've seen a lot of really bad Copier and MPS proposals and some very good ones.

The very bad ones far outweigh the very good ones. You've seen them, we call them, "hack proposals", very vague, a price per month, nothing about delivery, install, return, training, support, network installation, etc....read more here

Check These Great Copier Threads from Ten Years Ago This Week

Global Document Outsourcing Market 2014-2018 with Lexmark International Inc., Ricoh Co. Ltd., and Xerox Corp. Dominating

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market has also been witnessing the expansion of services by providers. However, the lack of flexibility with SLAs could pose a challenge to the growth of this market. Key vendors dominating this space include Hewlett-Packard Co., Lexmark International Inc., Ricoh Co. Ltd., and Xerox Corp. Other vendors mentioned in the report are American Reprographics Co., Canon Inc., Konica Minolta Holdings Inc., Kyocera Document Solution Inc., Pitney Bowes Inc., Toshiba Corp. Commenting on the report, an
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Canon to explore ‘almost unlimited’ industrial print opportunities with software and finishing partners at InPrint 2014

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automation), ERPA (software for packaging), eurolaser (hardware for laser cut and finishing) and Welte (hardware for coating and finishing), will complete the visual workflow line-up and help to demonstrate the wide-ranging application possibilities for the manufacturing industry. “Digital printing increases the design freedom of products meaning that printers, and indeed print buyers, are no longer restricted to the maximum five colours used in screen printing. Millions of colours are now at their
Blog Post Premium

31 Ways to Garner Net New Copier & Managed IT Business # 10 of 31

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did one of these and titled it NJ shore leads, the premise of the group was to connect people that I do business with so that we could share leads. What I did was to pick out one architect, one engineer, one home builder, one finance person, one tech person, you get my drift right? From there whenever I get someone that is asking for an architect Iwill then post it for architect who is in my NJ shore leads group. The others will do the same for maybe a copier or IT lead. It’s like having a
Blog Post Premium

31 Ways to Close More Sales #30 of 31

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new payments, the savings and the new features. Send those little “sign here” sticky notes and request that the document is emailed or faxed back to you. Again, there's nothing to lose, the worst that will happen is that they will finally return your call or email. -=Good Selling=-
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New smart color MFPs from Ricoh continue to redefine information access

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RICOH MP C2003 and MP C2503 offer more ways to access information and manage documents beyond the office. Mobile print users with wireless access can now utilize the free RICOH Smart Device PrintScan app , which lets smartphone and tablet users seamlessly print and now scan directly from these new Ricoh MFPs to mobile devices, as well as send scanned data to or print from their cloud storage services. And while most mobile printing apps offer only basic printing functions, Ricoh's new app enables
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Canon Information and Imaging Solutions, Inc., adds glovia OM, a Cloud Based ERP System to its Solutions Portfolio

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MELVILLE, N.Y., Mar 03, 2014 (BUSINESS WIRE) -- Canon Information and Imaging Solutions, Inc. (CIIS), a wholly owned subsidiary of Canon U.S.A., Inc., announces that it now resells glovia OM, a cloud based Enterprise Resource Planning (ERP) system built on the Salesforce1 Platform. Bringing together Canon’s imaging technologies and information management expertise, CIIS provides consulting, professional services, and solutions in the areas of Business Process Automation, Sales Marketing
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MT BUSINESS TECHNOLOGIES, INC. BECOMES A RICOH CERTIFIED MANAGED DOCUMENT & BUSINESS PROCESS SERVICES PROVIDER THROUGH CHAMPS PROGRAM

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firm with multiple locations across the state. MT Business Technologies provides innovative and proactive technology solutions to aid in the success of small to medium sized businesses. MT Business Technologies prides itself on being an innovative company with an exceptional ability to understand the business needs of their clients. MT specializes in: Managed Print Services, Managed IT Support, Electronic Document Management, Copiers, Printers, Production Print, and Wide Format Printers and
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DocuSign and Xerox Offer Businesses Digital Transaction Management Solution to Meet Growing Customer Demand

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SAN FRANCISCO, Mar 05, 2014 (BUSINESS WIRE) -- Customers are increasingly demanding quick and secure methods to process documents digitally to avoid the need to sign hard copies of agreements and contracts like bank paperwork. To solve this need, DocuSign and Xerox are offering a combined solution via a Digital Transaction Management (DTM) platform for businesses in need of back end document processing with eSignature. The new partnership will combine DocuSign’s eSignature solution with Xerox’s
Comment

Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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that will make you stand out. Make sure that you spell out what your solution or feature is going to do for them (whats's in it for them) such as: "On our assessment we noticed that there are many prints being left on the copiers and printers that are never picked up, in addition these documents have personal information on them. Our device agnostic Print Secure software will eliminate those pages being left on the printers and copiers, and in additional all of the pages that are printed will have
Blog Post

Lease Maestro Checks into Print4Pay Hotel

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Print4Pay Hotel forums welcomes our newest member aka "Lease Maestro" . Lease Maestro will monitor the forums and answer to the best of their ability any and all questions that are related to leasing. Leasing plays such an important part in our business that I think it's awesome to have a dedicated professional with 25 years plus experience to help us when we have some of those difficult questions. It's my general belief that many dealers and direct channels are not educating their sales teams about
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Cloud-Based Color Management Powers Canon Solutions America's COLORlynx Technology

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segments the most powerful and cutting-edge color tools in the printing industry. Printers with brand-critical customers and those with high standards for color quality and consistency will realize immediate benefits with Canon Solutions America's COLORlynx. About CGS Established in 1985, CGS Publishing Technologies International GmbH, Hainburg, Germany, is a world leader in color proofing, productivity and production systems for the professional graphic arts market. Headquartered near Frankfurt
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Ricoh continues commitment to honor innovations in environmental responsibility with Ricoh Sustainable Development Award

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print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD). The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known
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Fortune Magazine Ranks Canon as One of World's Most Admired Companies for 2014

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), ranks third overall in U.S. patents registered in 2013 and is one of Fortune Magazine's World's Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all
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Xerox-Government and Transportation Sector Technology Delivery Center Achieves ISO 9001 Quality Management System Certification

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organizations. Learn more at www.xerox.com . Note: To receive RSS news feeds, visit http://news.xerox.com/rss . For open commentary, industry perspectives and views visit http://www.linkedin.com/company/xerox , http://twitter.com/xeroxcorp , http://simplifywork.blogs.xerox.com , http://www.facebook.com/XeroxCorp or http://www.youtube.com/XeroxCorp . Xerox®, Xerox and Design® are trademarks of Xerox in the United States and/or other countries. SOURCE: Xerox Media: XeroxCarl Langsenkamp, +1-585-423-5782
Blog Post

10 Ways to Make your MFP & MPS Proposals Standout!

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. Our device agnostic Print Secure software will eliminate those pages being left on the printers and copiers, in additional all of the pages that are printed will have a banner on the document stating who printed that document." 4. If you have multiple systems to quote, why not add a floor plan showing the existing systems and what systems will be moved, replaced or retired. 5.Out line the prospects existing costs and then present the expected replacements costs along with any savings. 6. If the
Topic

RICOH Pro L4130 / L4160 Question

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Has anyone sold any of these yet or better yet have you seen one since the launch?
Comment

Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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Jeff: No yellow highlights here, however I did correct a few things and thanx for the heads up. As far as misspelled words, yup I going to have them every now and then. I try to make sure there are none, but there are times when many slip through. I'll try and do a better job, as far as grammar.... well, that's another story. When you work full time selling copiers and devote three hours a night to the web site every night, I do tend to get weary. Appreciate your comments.
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Savin 2090

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Was there such a model? Looks identical to the Ricoh 2090, however, I though Savin was not using Ricoh models many years ago. Art
Reply

Re: Can You "Name That Copier?" Image #3

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Xerox 1028.
Comment

Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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these features solve the "pain points" you discovered and wrote out in your "Current Issues Discovered" page. #13 Have a page dedicated to service, such as technicians'years of experience, highlight genuine OEM parts, etc. #14 Include the customer's company logo at the top right of your cover page or ideally on every page of your proposal. It looks professional and makes the customer feel good. #15 Get the next step!! If they don't sign right then and there, invite them to come in for a demo at
Topic

TinderBox for Box Extends Document Generation and Content Collaboration in the Cloud

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, Android and Windows Phone applications, and extended to partner applications, such as Google Apps, NetSuite and Salesforce. To learn more about Box, visit www.box.com . About TinderBox TinderBox makes sales people's lives easier by bringing the sales process online with a web-based solution that combines document generation and electronic signature. TinderBox enables sales and marketing teams to create, control, and close deals with data-driven sales documents in the cloud that drive sales
Topic

Thomas & Betts Member of ABB Group Selects IntelliChief ™ Document Management Solution

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connectors, conduits and fittings as well as wiring management products for the construction, industrial and utilities markets. Thomas Betts will begin using IntelliChief as a document storage and secure retrieval solution, primarily accessing documents from its ERP system, Infor LX. Not only will the IntelliChief solution integrate directly with their Infor application reducing the manual effort to manage the paper overload, but it will also eliminate the re-printing cost of paper, toner, printers and
Reply

Re: Guide to Selling Copiers

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I read this thread with great interest but am doing pretty much everything already listed. My problem is in finding a customer who NEEDS a new solution. Our Savin line (Ricoh) do not wear out! Our dealer supports our machines for as long as we can get parts so I have equipment which has been in the field for 8-10 years and can't get them to upgrade. Why should they? If it ain't broke! Then there is no loyalty anymore and when some decide to buy new they go the cheapo route and get a Kyocera
Comment

Re: Lease Maestro Checks into Print4Pay Hotel

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Art - Thank you for such a warm welcome to the site. I look forward to helping the P4P Hotel members with any of their questions regarding this important aspect of their business. Sincerely, Lease Maestro
Comment

Re: Lease Maestro Checks into Print4Pay Hotel

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What are the best options to getting around an "evergreen" clause in a prospects lease contract? Specifically, if the clause renews the contract for 1 full year & they missed the timeframe to provide written notice to cancel? Is the prospect obligated to make every payment? Is there a way for me to win the business without having to refinance that full year of "evergreen" payments into the new lease? Your input would be appreciated. --Garrett
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Re: Can You "Name That Copier?" Image #3

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make and model number
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Re: Can You "Name That Copier?" Image #3

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awesome!!!
Member

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Re: Savin 2090

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The Ricoh 2090 was the Savin 4090...the Ricoh 2105 was the Savin 4105. I don't see anything that Savin ever labeled as 2090.
Comment

Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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You present some very good suggestions Art. May I make one? Perhaps you should proofread your posts as well.
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Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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I know, I was an English Major...Don't you listen to Prairie Home Companion? We are constantly trying to find ways to use our skills ; )
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Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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Prairie Home Companion? I'll have to Google it!
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Re: 10 Ways to Make your MFP & MPS Proposals Standout!

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We'll leave the light on for ya.

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

First Week of March 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

Digital technologies, social platforms, sales enablement tools and modern business practices have changed the sales profession. The days of wining and dining your clients, leaving them with fancy brochures, pens and logo-covered notepads is over. They expect so much more from you, as they should....more here

View These Awesome Copier Threads Below

Konica Minolta awards top performing channel partners at its 2019 Dealer Conference

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Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ ( www.reshapework.com ) with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 12 consecutive years, and is proud to be ranked on the Forbes 2017 America's Best Employers list. The Worl
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Konica Minolta Expands its Managed IT Services in Western Canada Through Acquisition

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revolutionizing the Workplace of the Future™ ( www.reshapework.ca ). With our comprehensive portfolio, we deliver solutions to leverage mobility and cloud services and optimize business processes with workflow automation. Konica Minolta's IT Services Division offers a range of IT strategy, support and network security solutions across all verticals. Konica Minolta has been recognized by Brand Keys as the #1 Brand for Customer Loyalty in the MFP Office Copier market for 12 consecutive years. Konica
Topic Premium

Lead for Two High Volume Color Production Copiers Printers

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See attached file
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KONICA MINOLTA SHARES NEW PARTNER STRATEGY AT ITS 2019 DEALER CONFERENCE

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in October 2017, with 5 new companies added to the family, to further consolidate its Managed Services and ECM offering. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future ™ ( www.reshapework.com ) with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer
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Canon U.S.A. Demonstrates Stability and Financial Soundness During the 2019 Media and Analyst Event

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America is expanding its five-pillar strategy around data security based on: Device, print, document, information and cyber, with new security solutions such as EventSentry and PhishLine from Barracuda.” Outpacing industry growth, the Production Printing Solutions Division reported impressive numbers across all print production areas, 83 billion pages were printed on Canon production devices sold by Canon Solutions America in 2018. Exceeding Canon Solutions America’s expectation in one year, the Océ
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New Ricoh A4 IM 350F_IM 430F Copier

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Thoughts? Ricoh engine? Got some really cool features Convenience staple (corner and book) 37/45 ppm 500 sheet paper trays some additional features that's just not coming to me right now. MSRP is cool, however we do need a black A4 device that does auto stapling. Not sure if Ricoh will ever do that. Putting a blog together over the weekend on these new A4's
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Spectrum Printing Enriches Direct Mail with MGI JETvarnish 3D Special Effects

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Spectrum Printing Enriches Direct Mail with MGI JETvarnish 3D Special Effects Konica Minolta Delivers Digital Decorative Print Solution for High-Impact Postal Campaigns Spectrum Printing JETvarnish 3D USPS Mailpiece MELBOURNE, FL USA (February 28th, 2019) – Since 1986, Spectrum Printing in Tucson, Arizona, has been delivering high-quality commercial printing services to the Southwestern United States. In 2016, they acquired an MGI JETvarnish 3DS digital enhancement press from Konica
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UBEO Named Certified Color-Logic Dealer in Texas

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recently expanded nationally. A dealer for both Xerox and Ricoh, UBEO recently added Color-Logic to its product portfolio. The design embellishments and time-saving software procedures provided by Color-Logic will assist UBEO particularly well in sales of the Xerox Iridesse and Ricoh Pro C7200X. With Color-Logic, UBEO customer will instantly realize more net revenue and higher margins." Geeves continued: "UBEO has installed Color-Logic in their Austin, Houston, and San Antonio locations, enabling UBEO
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Sharp Expands A4 Lineup With Two New Desktop Color Multifunction Printers For The Technology Driven Workplace

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, scan and fax, as well as wireless networking for easy access from mobile devices. The Sharp MX-C303W desktop color multifunction printer. The new models also share Sharp's award-winning, easy-to-use 7" (diagonal) touchscreen display, and offer exciting new features including conversational AI. The new MFP Voice feature with Amazon Alexa enables users to interact with the machine by using simple verbal commands. These models also easily integrate with today's complex network environments and offer
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Canon Solutions America Customers Share Success Stories, Valuable Feedback at Media Event

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integrated very smoothly with our existing equipment." "From executive interviews to informative presentations, this event gave an authentic and in-depth look into the continued evolution of Canon's entire print portfolio," said Keith Kmetz, Imaging, Printing Document Solutions Programs Vice President, IDC. "The information provided was valuable and demonstrated Canon's appreciation for those of us entrenched in the print industry media." "It is great to hear directly from some of Canon's
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Kyocera Discontinued Models?; Marco Product Line Question?

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Is anyone able to tell me if the Kyocera Taskalfa C5052ci series has been discontinued? Is Marco Business Products a Kyocera dealer? If not, will they convert their acquired company's product lines to sell only the manufacturers they represent on their website (Canon, Sharp, KonicaMinolta, Toshiba)? Basically, will the acquired company no longer sell the Kyocera product line no that they are part of Marco? Thank you in advance!
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Re: Konica Minolta awards top performing channel partners at its 2019 Dealer Conference

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Some pretty impressive dealers in this list, congrats to everyone involved!!
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Re: Kyocera to rebadge Ricoh MP Pro 8200EX?

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No worries Ricoh is doing what they can to move boxes, pretty soon they will be relabeling boxes for Xerox also.
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Canon U.S.A. Executive Vice President, Seymour Liebman, Named on Long Island Press PowerList for the Seventh Consecutive Year

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of the latest news from Canon U.S.A. , sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. †Based on weekly patent counts issued by United States Patent and Trademark Office. SOURCE Canon U.S.A. , Inc.
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OKI Data Americas Improves Digital Transfer Printing Technology

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IRVING, Texas , March 6, 2019 /PRNewswire/ -- OKI Data Americas – a world-class printing technology leader – today announced they have modified the toner technology and print drivers of their industry leading ProColor™ 8432WT Digital Transfer Printer to deliver a white or "true" black printing solution. Recognized for its advanced, best-in-class white toner technology, the 8432WT printer has been reconfigured with the unique capability to accommodate both features in a single printer. "OKI is
Blog Post

ConnectWise, Continuum, and Thoma Bravo. Oh, the possibilities are becoming probable

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Well, it’s not just Office Supply and Print Service Resellers who are witnessing changes which pose both opportunities, and threats to their Status Quo. When Sycamore Partners the Private equity firm who owns Staples bought the office supply wholesaler Essendant - many office products re-sellers became gravely ill knowing that their product’s wholesaler was now owned by their competitor. As the dust was settling on the Essendant deal. Staples buys DEX Imaging a mega copy/print dealer. It is
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Urgent: embedded PaperCut for cost recovery + eCopy for scanning

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Help?!? We have a law firm that wanted PaperCut but REALLY liked their eCopy scan stations for their Ricohs Our issue is that when they try use /access scanstation to scan it says the scan-station is in use by another user. We’re are using twain scan version 5 and papercut has been set to allow host based authentication from their end. Based on past experiences with embedded software , once a user logged into embedded it wouldjust open to the copier where they could scan with ecopy easy peasy.
Blog Post

3 Keys To Help Sales Professionals Unlock The Digital Business Door

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“The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of everyday life.” Bill Gates, Co-founder of Microsoft. Technology and sales enablement tools are not only helpingsales professional's gain momentum in their marketplace, they're alsochanging the way they sell their services. Sellingsuccessfully in a digitally driven, highly networked and socially empowered business world takes a new mindset and skill set. Inside many sales departments
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Re: Copier Audit or Copier Analytics

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they are projecting, I'll bet you are going to see the savings is way overstated, worst case use something like papercutor Print Audit and show them how they can save way more money by implementing Secure or rules printing.
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Re: Xerox Ditches TSG Program

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I find it hard to believe that too many clients were "taking advantage" of Xerox
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Re: Xerox Ditches TSG Program

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Art Post posted: I find it hard to believe that too many clients were "taking advantage" of Xerox Agreed, because I am sure they will exhaust every option possible to not replace the machine.
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Re: Kyocera Discontinued Models?; Marco Product Line Question?

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least, not in their other offices). Nothing is yet confirmed - and Im sure Marco has a fleet of Kyocera machines left over that they are going to want to clear inventory with - but I dont see them selling Kyocera in the next year. I know your company sells Ricoh, so I think you are safe there.
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7 Of the Craziest Cold Call Opening Lines That Actually Work

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, really didn’t work. And, for something guaranteed to make your cold calls better, check out Spiro’s sales automation CRM! 1. Overly Excited “Happy Monday!” or whatever day of the week it is. The Theory: It’s a nice change of pace to hear someone on the phone who isn’t miserable. So, if you seem excited about the day, it’ll be contagious, and other people will be excited with you. Then, they’ll be more engaged with your pitch. In Practice: People HATED this. I mean, straight up hated it. I
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PDFfiller document management platform advances e-signature workflows with its new SignNow integration

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providing its 10 million users with an all-in-one online PDF editor, e-signature and form builder since 2008. PDFfiller’s web-based solution is seamlessly integrated with Salesforce, Microsoft Dynamics 365, Slack, Google Suite, Dropbox and Quip. The PDFfiller mobile app is available for iOS and Android . About SignNow SignNow is an easy-to-use e-signature solution that allows users to set up complex e-signature workflows and get documents approved and e-signed faster. For its almost 6 million daily
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Scanning on Canon 525if Machines

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Just an FYI. I would do your homework and testing on this machine before putting it somewhere where scanning is important. We replaced a Samsung and added three of these to a lawyers office and they do no like the scanning much at all. Lots of jams so far. The feeder seems to be very sensitive to torn corners, creases etc. More so than any other feeder I've seen on a machine.
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Re: Urgent: embedded PaperCut for cost recovery + eCopy for scanning

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John, Does the user want to track scanning done on the ScanStation? If so, you would need to engage Ricoh and/or your PaperCut provider to create a ticket. But before I would do that, I would try the basics first, firmware up to date on the MFP and Java if it is installed on Java, then the latest version of PaperCut that is supported on the MFP. If they don't want to track ScanStation scanning, try setting the Authentication on the MFP to not require authentication for Scanning. These
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Re: Kyocera Delivers New Printer

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Kyocera makes a great product, hard to compete against due to the 3 tiered pricing -Raf M- JR Copier
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Re: Xerox Ditches TSG Program

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This is great news! I love when things like these get taken away!
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Mimaki USA Opens New 28,446-Sq.-Ft. Los Angeles Technology Center

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Apparel Lab with dye-sublimation and direct-to-textile printers as well as a finishing room with laminators and cutters. The center will host a variety of events, including live solution demonstrations, application open houses, dealer technician certification courses, software training and more. The technology center is located approximately 20 minutes from Los Angeles International Airport (LAX) at 150 West Walnut St., Ste. 100, Gardena, CA 90248. This center replaces the Torrance, Calif
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Blog Post

It’s Uber’s 10th Birthday, A lesson for The Imaging Channel's Venture Capitalist.

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where the market is headed and stop pushing what they deem relevant based on their stubbornness to change. There are still too many actors in the Imaging Channel weighted heavily with product centric mindsets. It’s time to re-evaluate how your sales teams go to market; it’s time to re-evaluate how you maintain and collect customer data, it’s time to re-evaluate the investments you are making in products on the fringes of the core deliverable. Dealers must be first in their markets to switch
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Re: Urgent: embedded PaperCut for cost recovery + eCopy for scanning

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Thanks so much for replying I've been banging my head with so many different "not my job" responses from vendors it's driving to an early happy hour. They'd like to track the scans but like you said I'm just trying to see if we can get the ecopy to unlock period. Cheers
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Re: Canon Solutions America Customers Share Success Stories, Valuable Feedback at Media Event

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I didn't think CSA had any truly happy customers.....
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Re: Ricoh Dealership in Minnesota will buy.......

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It did happen Ricoh accounts are being serviced by Metrosales
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Re: 3 Ingredients To Custom Fit The Empty Sales Suit

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Good read - Thank you! JR Copier
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Re: DEX Just Bought by Staples

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Derek2009 posted: Correction @SalesServiceGuy Pacific Office Automation is the largest independent dealer in the country. In any case, the culture that has made Dex a great Company will be difficult to maintain with a nation-wide push. I agree
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Re: Kyocera Discontinued Models?; Marco Product Line Question?

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I believe the C5052ci is still a current product as it appears on the Kyocera website as a current device. It was launched 3Q 2016.

Today's Hacked!

Hacked!

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A government watchdog hacked a US federal agency to stress-test its cloud security.....The Office of Inspector General (OIG) performed a controlled test "data breach" on a US federal agency to assess its cloud security readiness.
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County loses more than $500,000 in hack -.....DUBUQUE COUNTY, Iowa loses over $500,000 in a hack, highlighting the financial risks associated with cyberattacks......Read more

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OpenAI Says New York Times 'Hacked' ChatGPT to Build Copyright Lawsuit - .....OpenAI alleges that the New York Times "hacked" its AI product, ChatGPT, as part of building a copyright lawsuit against the tech firm.....Read more

3D printer users say their devices were hacked to warn of a security flaw .....3D printer owners report that their devices were hacked to display warnings of a critical security vulnerability, highlighting potential risks associated with connected devices......Read more

Two central Pa. men accused of being couriers in computer hacking scheme .....Two individuals from Pennsylvania have been indicted for their alleged involvement in a computer hacking scheme, shedding light on the extent of cybercrime activities......Read more

Law enforcement warns of Russians hacking into 'compromised' internet routers - .....Law enforcement agencies issue a cyber alert warning about Russian hackers exploiting compromised internet routers, emphasizing the importance of cybersecurity measures.......Read more

Angry raccoons ahead? Hacked Northwest Spokane road sign confuses and amuses......A road sign in Northwest Spokane was hacked, displaying a humorous but confusing message about "angry raccoons" ahead, sparking amusement among local residents......Read more

-=Stay Safe=-

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