MFP Copier Blog
Todays Hacked!
Hacked!
Aspen Dental latest victim in series of cyberattacks on healthcare providers ...."It's not a surprise that they get hacked," Sanders said. "They are a treasure trove of what's called PII, or personally identifiable information.
Hacking group continues to target Israeli websites; PM's Facebook briefly taken over.....A hacking group on Wednesday continued its string of attempts to break into Israeli online targets, saying it was targeting the Jewish state in particular on its Independence Day.
Palace threatened to bring in lawyers over phone-hacking claims - .....Palace officials negotiating with the backing of the Queen, threatened to bring in lawyers to secure a private phone-hacking settlement with News Group Newspapers, court documents have revealed. Staff at the palace suggested bringing in legal experts after becoming increasingly "frustrated" with a lack of response from Rupert Murdoch's top news executives in 2018.
Prince Harry claims William received "large sum of money" in phone hacking settlement with tabloids.....U.K. court documents emerged this week that include claims from Britain's Prince Harry that his brother and heir to the throne Prince William quietly received "a very large sum of money" in a phone hacking settlement with Rupert Murdoch's U.K. newspapers. CBS News' Imtiaz Tyab has the story from London.
AT&T accounts are being hacked to steal cryptocurrency - TechRadar.....Attackers are resetting crypto account passwords using AT&T emails, and getting away with major loot.
-=Stay Safe=-
Today's Hacked!
Hacked!
Tencent QQ users hacked in mysterious malware attack, says ESET - Bleeping Computer.....The Chinese APT hacking group known as 'Evasive Panda' are behind a mysterious attack that distributed the MsgBot malware as part of an automatic ...
Websites of Israeli port hacked; Sudanese group said to claim responsibility......Websites of Israeli port hacked; Sudanese group said to claim responsibility. 'Anonymous Sudan' said to target Haifa site and Israel Ports ...
NPC server can't be hacked, says commissioner - Punch Newspapers......NPC server can't be hacked, says commissioner. 26th April 2023. npc. National population commission. By Gbenga Odogun. Kindly share this story:.
Netanyahu's Facebook Hacked As Part Of Independence Day Cyberattacks .....A hacking group on Wednesday targeted the official website and Facebook page of Israeli Prime Minister Benjamin Netanyahu, a continuation of a ...
Prince William Received a 'Very Large Sum' After Phone Hacking -....Prince William's Phone Was Hacked by British Tabloids — and the Royal Got a 'Very Large Sum'. It was his brother Prince Harry's own lawsuit that ...
US Cyberwarriors Thwarted 2020 Iran Election Hacking Attempt -.....US Cyberwarriors Thwarted 2020 Iran Election Hacking Attempt. Iranian hackers broke into to a system used by a local government to support its ...
DEX on zkSync Era Hacked for $1.82M Right After Code Audit By DailyCoin....2023 has been one of the worst years for decentralized exchanges in terms of hacking incidents. Multiple DeFi projects on various blockchains have ...
Stay Safe
Remote Work Still Preferred – How Print Services Help Offices
When the pandemic hit in 2020, global governments implemented extreme lockdowns. As a result, businesses that weren’t considered “essential” were forced to find new ways to do business. And a large part of that was moving employees to remote workspaces wherever possible.
Both businesses and employees reaped the rewards from this maneuver. Perhaps the most important benefit was that companies were able to stay open despite mandates. As such, employees were able to ditch their daily commutes, spend more time with their families, and generally avoid exposure to COVID, flu, and other common illnesses found around schools and offices.
But now that COVID-19 is not a big concern, some employers are starting to change their tune about remote work. Unfortunately, hybrid and remote jobs have dominated listings for the past two years,. Employees have begun to accept that the new workplace norm includes allowing employees more flexibility over time and place of employment.
The contrast between what business leaders want and employee expectations are increasingly stark. For example, recent polls show around 50% of company leaders want their staff back in the office full-time. Yet over 52% of workers have plans to switch to hybrid or fully remote positions. Even more, telling is the number of employees that would actively choose to be in an office forty hours per week – 12%.
But, as the job market continues to favor the worker (at an average of 1.7 positions open for every person looking), employers may want to step back on their demands for in-person appearances at the office. Fortunately, the right printing programs can help any office be a more flexible workspace – providing better options to attract and retain employees, no matter the office format.
Why Aren’t More People Willing To Work On-Site?
The ratio of occupied space to the total available space is known as an occupancy rate. Compared to the pre-pandemic era, office occupancy in the top 10 metros is now over 50%. Yet, many US businesses, including Vanguard, Paycom, Amazon, Salesforce, and Google, are pushing employees to return to the office at least three days a week. Some have begun taking attendance and threatening to fire for those who don’t comply.
But most (75%) of US businesses are still using hybrid work models or are planning to move to that model soon. So despite the end of the government pandemic response and the proliferation of vaccines, experts don’t anticipate office occupancy to get much higher than it is right now.
But why are workers seeming more inclined to the hybrid office than a full return? COVID had a lot to do with that.
During lockdowns and in the years after, when hybrid and remote work continued to be the norm, many workers took the opportunity to move – seeking out locations that had more affordable living and better education or communities for their families. But even those that stuck closer to the office saw added benefits such as:
- More freedom to choose a working model that fits their needs to increase productivity.
- Better work-life balance as employees and their families feel they are home and more and more attuned to what is happening there.
- Spending less on childcare such as before and after school programs.
- Reducing or eliminating the daily commute lets employees spend less on fuel, vehicle maintenance, or public transportation fees. In many municipalities, it also saves a notable amount of time.
It is hardly surprising to discover that most employees don’t want to go back to the office. A Gallup survey in August of last year found that 34% of respondents chose to work remotely full-time, while 60% preferred a hybrid setup Only 6% of respondents indicated they would like to work in the office full-time.
Meeting the Needs of Business and Workers
Acknowledging this new trend toward remote and hybrid work, over half of US jobs that can be performed remotely were officially hybrid as of November 2022. And they are reaping the rewards.
Recent research has shown working from home boosts productivity by thirteen percent. This performance improvement came from more calls being made per minute due to a more comfortable and quiet working environment and by working longer shifts with fewer sick days and breaks.
But what does that mean for printing, something many businesses have struggled to modify to fit the remote workforce? First, printing is a crucial activity for workers, no matter where they are.
Businesses looking to provide real flexibility for their employees can look at leveraging the power of Managed Print Services (MPS) partners. These businesses can provide a wide range of options that fit fully remote, hybrid, and in-person offices.
Even workers with print-heavy jobs have found the flexibility MPS provides an easy way to maintain productivity no matter their office set-up. Mobile printing setuptivity, small-footprint printers, multi-address supply delivery, and service to any location make office printing easy for any office format.
Keep Workers Happy With Flexible Office Printing
Remote employment is here to stay. But, according to a recent survey of more than 1,100 US business executives, only a small fraction of CEOs consider moving workers to a physical office a priority in 2023.
Over ninety-five percent of job postings today are considered flexible, allowing the best candidates to work remotely, hybrid, or entirely on-site potentially. And employers see the option as necessary to tap into talent pools that would otherwise be out of reach.
Office printing partners are the best choice for business in this flexible office environment. These businesses have built options, technology, and service structures designed to fit a variety of office configurations and needs. In addition, most MPS partners include must-have features for any US company, including printer security, print tracking, ongoing remote print software updates, and robust reporting.
With most employees preferring more flexible work options, businesses need the technology and capabilities to accommodate remote, hybrid, and on-site workforces. Fortunately, thanks to managed print services, companies can provide their employees with adequate and reliable printing equipment and solutions.
Lead for Latex Color Wide Format Printer
see attached file
Daily Digest April 25th, 2023
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Convention Lounge (All Members) / Copiers Stuff "We Found on the Web & Videos"General Information (All Members) / Industry Discussion RoomArt Post Do we have any members that buy from SP Richards? If so please contact me for details General Information (All Members) / The MFP Solutions Blog LinksMicrosoft Windows 10 has printing issues? Article published by WindowsLatest Users are reporting that the KM5025221 Windows 10 update is interfering with operation of their MFP May cause issues with printing and/or scanning Apparently only affects those who are using a USB connection Xerox wins production print contract Award from Encompass Health of Vestavia, Alabama Installed new Xerox Baltoro cut sheet color inkjet press Will be used to produce binder with info for patients of the hospital, among other items Already owns a Xerox Iridesse, Versant 4100, PrimeLink 9125 and a HP Indigo 7600 Art Post Dealers update Donnellon McCarthy Enterprises, headquatered in Dayton, Ohio, announced it has acquired Applied Laser Technologies (ALT) ALT is headquartered in Cleveland, OH Impact Networking, headquartered in Lake Forest, Illinois announced: Authorized partner of Houston Astros major league baseball team Leased space for new office in Ausin, TX, to open on 5/1/2023 New office opens on 6/1/2023 in East River office park in Houston, TX CEO demands employees return to office Clearlink is a global media company, headquartered in Utah CEO, James Clarke, sent an email to employees who live within 50 miles of the company’s headquarters in Draper Claimed that staff may be “quiet quitting” and were incapable of “outworking” him Also claimed that at least 30 employees “didn’t even crack open laptops” during past month Believes that some employees are using AI to complete their work Art Post Stop donating printers/MFPs The Salvation Army announced that it will no longer accept donations of print hardware “Printers do not sell in our stores and in our auction because the toners are more expensive than the printer itself” “It is costing up thousands of dollars a year to dispose of” Reply by Art Post I'm thinking the Salvation Army needs some education with MFPs. Ricoh to launch new A3 color laser MFPs Will replace the IM-C2000, 2500, 3000, 3500, 4500 and 6000 models New models are IM-C2010, 2510, 3010, 3510, 4510 and 6010 models Top speeds are first two digits of model number, ranging from 20ppm to 60ppm 4 tandem OPC drum design 8GB RAM 256GB SSD instead of HDD Document feeder will have faster scan speed, up to 150opm or 300ipm May be priced 12% more than previous models Epson and ScanSource recently hosted a spring “Label Summit”, a ColorWorks training event for partners. The two-day event was held in Indianapolis, Ind. from April 18-20 and was centered around equipping ProFocus resellers with the application and solution information to empower them to more effectively identify and sell ColorWorks solutions to customers. The event included a tour of Epson’s Indianapolis Distribution Center, allowing all attendees to see first-hand how the transition from... General Information (All Members) / Document Management Discussion ForumDocuWare partners with One Tree Planted for Global Reforestation DocuWare, a leading provider of document management and workflow automation solutions, has announced its partnership with One Tree Planted, a non-profit organization focusing on reforestation worldwide. As a part of its Corporate Social Responsibility initiative, DocuWare will plant one tree for every new customer, beginning in April 2023. One Tree Planted is a reputable non-profit organization founded in 2014, operating in 43... OEM Hardware Press Releases & Companies in the News / The BIG 4 (Canon, Ricoh, KonicaMinolta, Xerox) "In The News"MELVILLE, N.Y, April 24, 2023 (GLOBE NEWSWIRE) -- Canon Inc. has been positioned in the Leaders Category of the IDC MarketScape: Worldwide High-Speed Inkjet Press 2022-2023 Vendor Assessment (doc #US50457023, April 2023). According to the IDC MarketScape report: “In 2020 and 2021, Canon launched three new inkjet presses: the varioPRINT iX sheetfed inkjet press and the ProStream 1900 and ColorStream 800 web-fed inkjet presses. The launch of these new products has driven dynamic new unit... |
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My Sales Month Just Ended, What about Yours?
I thought this would be a great reminder about how many selling days are available each month.
Since my month ended today I've already calculated that I have 21 selling days for the month of May. May is a most generous month with no Holidays since I'll end my month on the 23rd.
Thus a little more than four weeks to continue the grind and do the planning.
A great sales person always has a plan. The start of each month kinda goes like this for me.
- See how many selling days are in the month, subtract holidays, PTO, and or vacation days. You'll now have a good idea of how many days are available to get what you want
- I'm an old dog, and I'm sure there's an app for this but I prefer to write down (yes it's in my CRM as well) the clients in my 60 day funnel. I'll also include comments for net new, revenue, percentage of closing, type of device and GP. We always want to see our potential GP for each device because this allows me to focus on where I can take from Peter to pay Paul.
- I'll make check marks next to each client when I contact them. The average use to be 7 contacts, but it's more like 10 in recent years.
- Yes, yes I know I have a CRM but I'm fraking old! I make another list of "things to do". It's the list that never ends, however it's the list that continues to reap rewards. No one and I repeat no one can remember everything that needs to be done when you have a book of accounts. If you don't have a book of accounts then get use to keeping one because your "to do list" will make you and model of efficiency. Clients love nothing more than your prompt response when a need or question is posed.
- Yes, I still have an appointment book, but my appointment book is what brings everything together with "to do's", "pipeline", "counting revenue", and counting "GP".
What I love most about the process that I use is that I get a charge out of crossing/completing items on my lists. I guess that's why I still do what I do because I still enjoy the RUSH of it all.
-=Good Selling=-
MSP, MSSP & IT Industry Notes for April 24th, 2023
IT, MSP & MSSP Industry Notes
Sponsored by
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client
New Blackpoint University Educates, Empowers Managed Service Providers to Grow
- announces the launch of Blackpoint University, a learning platform to empower MSPs to mature their core business operations
- will offer sales and technical cybersecurity training, with instruction by leaders from the military, intelligence, and business communities
- Blackpoint Cyber offers a world-class, nation-state-grade cybersecurity ecosystem serving the MSP community
Ricoh Europe strengthens IT Services capabilities with PFH Technology Group acquisition
- reached an agreement to acquire PFH Technology Group (PFH), a provider of IT infrastructure, cloud and managed workplace services
- Founded in 1985, PFH is a leading integrated digital infrastructure and managed services company in Ireland
- Through its workforce of over 750 employees, it supports more than 1,000 customers with IT and communications technology needs
APAC demand for cloud and managed services rebounds
- Reported on channelasia
- Demand for cloud-based XaaS and managed services in the Asia Pacific region has bounced back in the first quarter of 2023
- APAC ISG Index – which measures outsourcing contracts with annual contract value (ACV) of US$5 million or more – found that ACV in Q1 for the combined market of XaaS and managed services rose 4 per cent from the previous quarter to US$4.1 billion
CrowdStrike Announces Managed XDR: Closing the Cybersecurity Skills Gap
- introduced CrowdStrike Falcon Complete XDR, a new Managed eXtended Detection and Response (MXDR) service from the MDR and endpoint security
- Built on the CrowdStrike Falcon platform, CrowdStrike Falcon Complete XDR unifies human expertise with AI-powered automation and threat intelligence across security
- According to an Enterprise Strategy Group (ESG) report1, 47% of organizations believe they don’t have adequate skills for security operations
- The Pentagon announced that an IT worker and Air National Guard airman was allegedly responsible for leaking top secret documents regarding the war in Ukraine
- NBC News reported that a printed document was found on the street in Belfast, Ireland detailing the itinerary of President Biden’s visit to the country
- IBM reports that time to execute ransomware has dropped 94% over last few years
- Bitdefender published report that says 42% of IT professionals have been told by their upper management to keep a security breach under wraps
- Tesla Corp. admitted that some of its employees have illegally captured images recorded by its customers’ car cameras.
- Chippewa County Human Resources of Wisconsin notified 842 employees that their info was exposed after laptop computer was stolen
- The federal government is warning the US Healthcare industry that the North Korean government is ramping up ransomware attacks in order to fund their weapons programs
- Mount Nittany Health of State College, PA hit by lawsuit claiming negligence after a breach that exposed PHI of an unknown number of patients
Lead for IT Services (click link)
- Request for Proposals for Information Technology Services for the Housing
Department
Lead for Managed IT Services (click link)
PC sales are down double digits
Research published by IDC
- For last quarter, total worldwide shipments down 29% from 80.2 million to 56.9 million YoY
- HP sales of PCs down 24.2%
- Apple sales of PCs down 40.5%
- Lenovo of China sales of PCs down 30.3%
Sharp and ConnectWise Announce Strategic Collaboration
- announced a strategic collaboration to deliver upon their shared vision of providing secure and efficient managed services through their extensive channel partner networks
- first deliverable is a managed Print Security Service that offers unique visibility into print security for Sharp devices
- the new Print Security Service for Sharp MFPs and printers will elevate print security event management to be a full partner in the IT stack, as it captures and analyzes a comprehensive range of event logs, and alerts customers to potential threats using ConnectWise SIEM, which will be monitored 24/7 by ConnectWise's Security Operations Center
Lock in on Cyber Security with ARCOA
- customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
- identifying assets that are usually passed over and often have significant value
D2iQ Launches Kubernetes Management Program for Managed Service Providers
- announced its new Managed Service Provider (MSP) Program
- to harness the power of the D2iQ Kubernetes Platform (DKP) and D2iQ Kubernetes expertise to deliver the benefits of cloud-native computing to their customers
- D2iQ is the leading provider of state-of-the-art cloud platforms that enable organizations to embrace open-source and cloud-native innovations while achieving production-ready Day 2 operations
Forcepoint Launches Global Managed Security Service Provider Program for Forcepoint ONE SSE
- Managed service offerings based on Forcepoint ONE SSE platform simplifies Zero Trust security, provides a fast ramp to Data-first SASE for partners
- MSSPs and distribution partners benefit from flexible consumption of Forcepoint converged, cloud-delivered security solutions on a ‘pay-as-you-go, pay-as-you-grow’ subscription model
- Forcepoint simplifies security for global businesses and governments
- Smarttech247 is a multi-award-winning cybersecurity company that helps organizations reduce their risk
VMware Accelerates and Simplifies Partner‑Led Managed Services for the Multi‑Cloud Era
- announced VMware Cross-Cloud managed services, a set of prescriptive offers with enhanced partner and customer benefits that will enable highly skilled partners to expand their managed services practices
Lead for IT Services (click link)
- Information Services Department (ISD) is
seeking proposals from well qualified vendors to provide contingency staffing support for short-term
County technology projects
CRN magazine reports that sales of hard disk drives has plummeted 35%
- Drop in sales observed in all segments
- Seagate has 44% of all sales, while Toshiba has 19% marketshare
- Main reason for decline is hard drives are being replaced by superior solid state memory chips (SSD) which have no moving parts, use less electricity, and are self-encrypting
This Week in the Copier Industry 15 Years Ago
This Week in Copiers Fifteen Years Ago
Last Week of April 2008
Real Copier Sales
One of my stops was to an existing wide format Architect. Luckily my Architect was in the office and what was suppose to be a meet and greet turned into a thirty minute appointment. My client did not have a need to replace the existing device, however we yucked it up about getting old, the high taxes in New Jersey, and thought of leaving New Jersey. My client then asked what the rest of my day was like and I responded with telling him about my next two stops. He then told me that he new both principals and had worked with both principals in the past. In addition he asked that I mention him when I stop in...more here
Enjoy These awesome copiers threads from 15 years ago
Weekend Copier Notes from 04/27/08
Canon Q1 profit down 18 pct, cuts outlook
Kyocera Mita America’s Data Security Kit Offers Advanced Encryption and Overwrite Cap
Re: Samsung SCX-6345N
Print Control/Mgmt
Need Input for Color Deal
You Can't Satisfy Every Customer
fax4ward issue with MP5500SP
Re: Need Input for Color Deal
Re: Need Input for Color Deal
Re: Need Input for Color Deal
Re: Ricoh MPC6000 vs Xerox WC7665
Re: Samsung SCX-6345N
Re: Need Input for Color Deal
Re: You Can't Satisfy Every Customer
Re: SCANNER/PRINTER KIT TYPE 7500
Re: Need Leasing Help!
Re: no e-cabinet now what?
Re: Print Control/Mgmt
Re: Samsung SCX-6345N
Re: Samsung SCX-6345N
Need Leasing Help!
no e-cabinet now what?
Web Image Monitor
RISO INTRODUCES NEW SERIES OF DIGITAL DUPLICATORS
Question To The Sales World... Are You Paying Attention To Your Clients?
"Attention really is a currency that you exchange to get something back: awareness, understanding or connection."
Susan Pearse
Throughout our time together... I encourage you to think about your clients and continually ask yourself...
Do I have a deep understanding of their needs, wants and desires?
How well connected am I inside their business?
What you pay attention to today determines your future
Are you paying attention to your clients?
Sustaining meaningful value in the minds of your clients requires persistence, extreme focus and radical attention.
Think about your clients:
- What’s happening right now within their business?
- What changes if any may be happening to them right now?
- What problems may they be facing?
- What difficulties are they encountering in their marketplace?
Simply put, what you pay attention to gets done and what you continue to pay attention to grows in importance.
Whether you are a business owner, senior executive, sales leader or sales individual...
Are you paying attention to the mission critical activities that will drive your business forward?
How much time might you be wasting in paying attention to things holding you back?
What and are your attention stealers? Can you name them?
When you pay attention to your clients, not merely listening to them, but focusing in on them, you will discover more than you can imagine.
WHAT ARE YOU PAYING ATTENTION TO?
“Wherever your mind goes, your body follows. Wherever your thoughts go, your life follows.”
Benjamin P. Hardy
Translated into sales context... wherever your sales mind goes, your body follows and so does your results. Wherever your thoughts go, your sales life follows.
What are you focusing on to grow your business? Where is all of this leading you?
To quote Dan Sullivan,
“Your eyes can only see and your ears can only hear what your brain is looking for.”
Relating this to sales, I will refer to Dandapani, a Hindu priest, entrepreneur, international speaker and former monk believes,
“If I took a watering can and watered the garden bed; would the weeds grow or the flowers grow? Both. Water has no ability to discriminate between the weeds and the flowers. Whatever you water grows.”
At this very moment, your sales life is a direct reflection of the thoughts, decisions, and seeds you have previously planted.
What are you watering?
As you're reading this, I ask you... Would you like something different?
Then I encourage you to plant something different. Do something different and take control over your client garden.
If you would like to have an ever-flowing sales garden, then I ask you... what seeds are you planting in your relational garden?
EVERY DAY MATTERS
“What you do with your attention is in the end what you do with your life.”
John Green
How can you apply this quote to your sales life?
Simple, your client relationships and sales growth are either in a state of growth or a state of decay.
What you're willing to plant today will begin to express itself today, tomorrow and into the future. And this is why everyday matters. Every choice matters.
You have a daily choice; shall I water my relational garden? Shall I fertilize my relational garden? Shall I tend to the weeds in my relational garden?
What client relational generating activities are you paying attention to?
What client revenue generating activities are you paying attention to?
You could spend your sales day distracted and disorganized or you could spend it engaged and excited.
The choice is yours as to what you pay attention to?
PAYING ATTENTION, ENHANCE YOUR BUSINESS.
"Give whatever you are doing and whoever you are with the gift of your attention."
Jim Rohn
Are you giving your clients the attention needed to grow the relationship, grow their business and to enhance your sales results?
The ways in which you pay attention to your clients will determine the experiences they have. Conversely, these experiences will determine the quality of your sales lives.
Ultimately this all impacts your ability to grow your business.
Again, I am going to ask you... What are you paying attention to?
Continue to follow along with me as I take you back in time... All of us are going back to the year 1890, a mere 130 plus years ago, as I introduce to you the book, The Principles of Psychology, Vol.1, by William James.
Inside the book he wrote a powerful statement packed with meaning: “My experience is what I agree to attend to.”
Therefore, if your experiences are based on what you agree to attend to, then the same can be applied to your clients and the experiences they have with you, or what they attend to with you.
The simple act of paying attention and the way in which it's performed, James cites, is what sets geniuses apart from ordinary people.
Could the simple act of paying attention be what sets sales professionals apart from sales reps?
To further reinforce the importance of paying attention, we will go back to William James,
"Sustained attention is the easier, the richer in acquisitions and the fresher and more original the mind. In such minds, subjects bud and sprout and grow. At every moment, they please by a new consequence and rivet the attention afresh. But an intellect unfurnished with materials, stagnant, unoriginal, will hardly be likely to consider any subject long."
People, this quote is over 130 years old and is massively applicable to the sales world today.
Sustained attention over time is easier. Are you bringing fresh ideas, new perspectives and originality to your clients; to bud, sprout and grow the relationship?
Is every interaction with your clients riveting and afresh? Think about it.
Let's flip this on its head,
An intellect (let's call it what it is, a sales rep) unfurnished with materials, stagnant, and unoriginal, will hardly keep the attention of their clients.
Attention combined with experiences will determine if your clients stay or if they go elsewhere.
STOP TAKING YOUR CLIENTS FOR GRANTED, PAY ATTENTION TO THEM!
"Life is a precious gift - a gift we often take for granted until it is threatened."
Lecrae
Taking your clients for granted and not paying attention to them is an awful mistake. One that will come back to haunt you, mark my word.
Unfortunately, and for many in sales when they get bit by the "complacency bug" it inflicts venom that takes salespeople down the path of finger-pointing and excuse making.
Taking your clients for granted is equivalent to shutting down your business.
Given the fierce competition vying for your client's business, they will not stick around for long when complacency sets in.
According to research conducted by Microsoft and cited inside the Nextiva blog - "100 Essential Customer Service Statistics and Trends for 2022, update: June 3rd, 2021."
"68% of people around the world have stopped doing business with a company because of a poor customer service experience."
Let's apply this quote to the sales world but with a twist...
Could 68% of your clients stop doing business with you due to a poor experience or lack of attention by you?
YOUR CLIENTS ARE A WEALTH OF KNOWLEDGE IF YOU PAY ATTENTION TO THEM
"Success can lead to complacency, and complacency is the greatest enemy of success."
Brian Tracy
It can be said that success breeds mediocrity.
Can this be said about your client relationships and what you've been paying attention to?
I can't stress enough how important all of this is to the health of your sales career.
So, do I have your attention yet? Are you starting to smell what I have been cooking?
If you've been paying attention to your clients, you will be able to answer the following...
Are you delivering value to your clients?
Do I have you thinking about all of this in a different manner?
I truly believe it’s more effective to act as if no one knows you or recognizes the value you bring because this will make you show it every day.
Would you know the last time you met with one of your clients and asked them, "What value do my services, products or solutions create for you?" I am waiting for your answer, still waiting, still waiting; just what I suspected - it has been a while or quite frankly, never.
I encourage you to think about this question "What does value add look like to your clients?" I bet your clients want to increase sales and grow their client base, correct?
Ever ask your clients, "What does a great sales and client experience look like?"
You see, when you pay attention to your clients, when you truly care and give a rip about your clients, and when you're willing to ask them questions that nobody has asked them before, you get real answers that provide real relational growth.
In Conclusion
What are you paying attention to?
Is this what you need to be paying attention to?
Is it time to plant some new seeds?
What you plant today becomes your tomorrow, the next day, and into the future.
So, plant with intention. Pay attention and care for your garden, and that be your clients.
Welcome to the Selling from the Heart podcast with Darrell Amy and Larry Levine as they feature Brad Adams, a dynamic and engaging speaker, trainer, and coach who helps clients transform their organizations and accelerate revenue growth. Darrell shares the analogy of "slowing down to speed up" and this captures what Brad says about investing in people.
If leaders want their sales reps to improve their relationship selling with their ideal clients, then they have to model how to invest in people to their sales reps. Coaching requires a significant time investment but the payoff translates to better relationships, retention, and results.
HIGHLIGHT QUOTES
Avoid being transactional and invest in your people instead - Brad: "When you just tell people what to do, it's almost like a salesperson being very transactionally-minded with their clients. You're being a transactional-minded leader when you're telling people what to do versus spending that extra time guiding them, provoking them, asking them very profound questions to get them to the realization that maybe they can do things a better way."
Make the time investment to coach reps on relationship selling - Brad: "We don't do coaching as leaders because it's really hard and it's really time-consuming, but yet if we were to do that, we would mold the person into being a better relationship seller."
Connect with Brad:
LinkedIn: https://www.linkedin.com/in/brad-adam...
Learn more about Darrell and Larry:
Darrell: https://www.linkedin.com/in/darrellamy/
Larry: https://www.linkedin.com/in/larrylevi...
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This Week in the Copier Industry 10 Years Ago
This Week in Copiers Ten Years Ago
Last Week of April 2013
I wasn't to excited that "The Hunt for Wide Format" was going to take place on a rainy day in Jersey. I had two choices, one was to start the hunt in the rain or go back to office and make phone calls. I choose to do the hunt because working the phone lately has been terrible. In addition I can't afford to waste time when you can't get DM's on the phone. more here
Check These Great Copier Threads from Ten Years Ago This Week
Sharp to Samsung: Hands Off Our Copier Division
Ricoh Delivers Enhanced Workflow Solutions for Print Service Providers
The New Reality for Today’s Copier Sales Reps
Ricoh Americas Corporation and Applied Imaging Announce Strategic Agreement
Canon U.S.A. Launches imageRUNNER ADVANCE C9200 PRO Series Multi-Function Printers fo
GlobalWise Enters Into New Channel Sales Partnership With Muratec America
IDC Names Ricoh Market Share Leader in U.S. High-Speed Inkjet Placements for Five Yea
City in $2 million dispute with Xerox over camera tickets
Canon ipf 720
Re: MPC8002
Nuance OmniPage Ultimate Delivers Document Accuracy and Simplicity to Businesses
Readdle Launches PDF Expert Enterprise, a Document Management System for the Mobile E
Re: Oce and Canon
Re: 40 Questions To Ask About Your MFP Purchase Or Lease
Re: Oce and Canon
Re: Oce and Canon
Re: Gifts & Prizes?
Re: Gifts & Prizes?
Merging Document File Types Requires Document Management Strategy
Gifts & Prizes?
ECI FMAUDIT ANNOUNCES NEW PROFESSIONAL SERVICES OFFERING
Kofax Named a Leader in the Emerging Smart Process Applications Market
Lexmark introduces next-generation MX6500e to create complete, configurable MFP
Microsoft 365 and scan to email
MP 2501SP
This Week in the Copier Industry 5 Years Ago
This Week in Copiers Five Years Ago
Last Week of April 2018
Real Copier Sales
While driving today I thought about why I lost an opportunity and it was no fault of my own, however it was due to the end of the year push. That end of the year push was from a direct branch of a manufacturer. It was a dump on price to get the order in before the end of the year. Thus, most of us know that the magic month for pushing from manufacturers is the month of March, because the end of the fiscal year is March 31st. But, how many times do we think about when our dealer competitors fiscal year ends? Not all dealers end their fiscal day on the last day of December! Thus take some time to know more about your geo competitors and make a note of when their fiscal year ends. Knowing this little piece of info will help you in winning that business.
Enjoy these awesome copier threads from 5 years ago
KONICA MINOLTA BRINGS ENHANCED PRODUCTIVITY TO THE PRINT PRODUCTION MARKET WITH THE ACCURIOPRESS C3080 SERIES
New Konica Minolta Color Digital Presses Lead Market
KONICA MINOLTA HONORED WITH PRESTIGIOUS BUYERS LAB PACESETTER AWARD FOR ITS VISION OF THE WORKPLACE OF THE FUTURE™
Memoirs of a Copier Sales Person "The Hunt for Wide Format"
Memoirs of a Copier Sales Person "Vacations & Quotas"
Konica Minolta Launches Latest Generation of AccurioPress
Konica Minolta to start layoffs in July
ThinPrint Launches the First Managed and Secure Mobile Printing Solution for BusinessesThinPrint Mobile Print supports mobile business processes to deliver secure iOS and Android printing and...
Xerox launches new ConnectKey-enabled VersaLink C7000 Series multifunction colour printer for small and medium enterprises
KYOCERA Announces Consolidated Financial Results for Year Ended March 31, 2018
Ringdale Announces FollowMe® Availability on Lexmark's Latest A4 Workgroup MFPs
Xerox Retains Leadership in Fourth Consecutive Market Report for Channel Managed Print Services
LawrenceInk Adds to Canon Fleet by Purchasing an Océ VarioPrint i300
Thomas Printworks Expands its Offerings with Installation of the Océ Colorado 1640 Printer
Canon Q1 Profit Rises, Sales Down; Backs FY18 Forecast
A real leap in Label Printing with OKI Pro Series printers
Xante Showcases Creative Unboxing Experience During FESPA Global Print Expo
Color Label Press University "Where to Find Color Packaging"
Konica Minolta Awarded Contract to Digitise 3 Million Pages for a Government Ministry
Re: Kyocera to rebadge Ricoh MP Pro 8200EX?
Re: Kyocera to rebadge Ricoh MP Pro 8200EX?
Industry Voters Name Ricoh 'Company to Watch Out For' at Inkjet Summit
Re: Kyocera to rebadge Ricoh MP Pro 8200EX?
Re: Kyocera to rebadge Ricoh MP Pro 8200EX?
Image Options Provides Reforestation Options with PrintReleaf
Ricoh's 2018/Q4 (found on the web)
Ricoh DD6650P no longer available
7 Lessons: The Comprehensive Sales Guide to Closing Deals
Fujifilm and Xerox renegotiate terms under pressure from Team Icahn
Epson Now Shipping Next-Generation SureColor F2100 Direct-to-Garment Printer
Re: Memoirs of a Copier Sales Person "Vacations & Quotas"
Re: Xante Showcases Creative Unboxing Experience During FESPA Global Print Expo
Re: Ten Things You Need To Know Before you Lease or Buy a New Ricoh MP C3004 & MP C3504
Are You Leading An Authentic Sales Life?
Re: Memoirs of a Copier Sales Person "Vacations & Quotas"
10 Things That Only Happen to Salespeople
How to Book More Sales Meetings Using a Simple Psychology Trick
Melbourne label printer’s major investment positions it in major league
Re: School Board Approves Contract for Multi-Function Copier Equipment
Tish
Re: Colour Print or Copy for 2 Cents Per Page | Kyocera MFP 3Tier Pricing
Re: Colour Print or Copy for 2 Cents Per Page | Kyocera MFP 3Tier Pricing
Profitable Scanning Service Provider Relies on the Versatile Contex Scanner to Capture High-Quality Images of Customers’ Varied Assets
Nice Review of DocuWare Cloud
Lead for IT Services
see attached file