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10 Years in the Cloud

April 2022

Hybrid Offices Change Printer Service And Office Supply Industries

As 2022 progresses, businesses have begun to settle in and either bring employees back into the office or capitalize on the proven productivity boosts seen with hybrid and at-home work. Whether selecting a hybrid format or bringing employees fully back on-site, there is an increased need for office supplies and printing to support these efforts. But, just like everything post-COVID, the bounce-back has been heavily influenced by the habits and trends formed during lockdowns.

Ecommerce Takes Over

office supply retailers increased revenue

Bigger companies have traditionally held accounts with office supply businesses, including the big-box supply stores such as Office Depot and Staples. With the rise of Amazon and other eCommerce businesses, these in-person retailers have seen year-over-year revenue declines since as early as 2005. The mass office closures and cutbacks caused by the pandemic response continued to drop industry revenues by as much as six percent in 2020.

Now, however, companies are ramping up productivity with eyes firmly back on revenue growth. And with that refocus, there is also a need to replace, update, or expand office equipment and supply availability. This should mean big money for office supply retailers. But rather than returning to prior vendors and purchasing habits, many offices are implementing their newly acquired preference of buying strictly online. So, while supply stores saw a smaller decline in 2021 (0.9%), slowing in-store purchases remains a problem.

Online office supply retailers, however, are seeing a significant boost. According to NPD, eCommerce office supply sales grew eighteen percent year-over-year in 2021. And 2021, sales were seventy-seven percent higher than in 2019. NPD’s executive director and office supplies industry analyst have noted e-commerce’s share of core office supplies, and stationery categories have stayed around twenty-seven to twenty-eight percent. That number is up around eleven points since pre-pandemic.

Growth for Office Electronics

Supplies such as paper, ink, toner, and writing implements are not the only things to see increased sales and interest. As office work returns or transforms, there is also a new demand for the equipment needed to keep work running smoothly. As a result, the sale of office electronics such as computers, tablets, and even printers grew ninety-five percent in 2021 compared to pre-pandemic sales.

Some of this growth in electronics sales can be attributed to personal purchases for home offices and schooling. But companies who choose to continue with at-home or even hybrid work are realizing their quick pivot to remote employment in early 2020 did not always include all of the software, security, and hardware necessary to facilitate at-home or hybrid work as a long-term or permanent solution. As a result, offices looking to take advantage of the productivity, employee health, and other benefits realized by the changing employment environment are investing funds to equip their workers properly. These plans include essential changes such as updating equipment, regulating internet and server connectivity, increasing security, and accomodating remote office printing.

An opportunity for Printer Services

Two factors seem to be feeding into the growth of the office supplies and electronics markets. The first is the need for businesses to re-establish business as usual. The second is the necessity of building out remote spaces for home and hybrid workers. In both cases, the equipment and supplies necessary have changed drastically from the pre-pandemic office space most people remember.

Large printers have, in many cases, given way to smaller and more efficient models to serve lower in-office employee numbers. Rather than less secure consumer-grade printers, many companies are selecting to equip remote workers with smaller, networked desktop printers such as the A3 and A4 models many popular manufacturers now carry. But these equipment purchases mean an ongoing need for ink, toner, and paper. All of these items are things many small businesses used to get from major office supply stores and now scramble to find with other online retailers.

Fortunately, businesses are still in the process of figuring out their supply pipelines and budgets for their “new normal.” But unfortunately, office administration and IT do not always have the expertise to properly determine the best printer configuration and capabilities for a single office, much less for equipping a large number of remote locations. Adding to the trouble are the logistics of providing equipment and ongoing supplies.

Printer leasing, managed services, and office supply providers can seize a part of this industry growth if they pivot quickly to implement robust online sales and eCommerce options. These include supply subscriptions and additional services that make office supply adjustments, tracking, and ordering more straightforward and convenient. Enterprising printing industry professionals should reach out now to help their current and potential partners build out their vision for the new office structure.

With the current mass return to work, the office supply industry is experiencing the boom it needs. However, printing and office supply industry businesses that fail to see the new trends and take advantage of the opportunities in eCommerce sales and supply delivery will be at a fast disadvantage. Now is the time for printer leasing and managed print services businesses to pull in a piece of this unprecedented growth opportunity.

Vacation Time

Taking some time off before and after our Presidents Club trip to Bahamas! Feel free to post any press releases, facts, questions, ideas, gripes and or pricing/proposal you may come across.

Be well my friends!

IT, MSP & MSSP Industry Notes for April 24th 2022

Sponsored by

April 24th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

S-NET Communications Expands Its Partnership with Versa Networks to Offer Secure ...

  • Will offer Versa SASE as part of its portfolio of managed networking services
  • Versa SASE and Secure SD-WAN services will enable S-NET’s multi-location clients to deployment and administration of branch security services

Brother Unveils High-Performing Desktop Scanners to Meet Evolving Customer and ...

  • Announced two new scanners, the Brother ADS-3100 and ADS-3300W high-speed desktop scanners
    • Hi-Speed USB 3.0 local connectivity
    • 40 pages per minute scan speed
    • 60-page auto document feeder capacity
    • features a 2.8" color touchscreen
    • wireless connectivity and mobile device scanning

NWN Carousel Launches Consumption-Based Hybrid Work Solutions

  • Reported on
  • two new hybrid work kits include At-Home Essentials and Office Collaboration Room-as-a-Service
  • selling these solutions through its own channel of partners and taking the kits directly to its thousands of end customers

What is Identity Access Management (IAM)? - CrowdStrike

  • Identity and access management
  • framework that allows the IT team to control access to systems, networks and assets based on each user’s identity
  • two main components
    • Identity management
    • Access management


  • Ellucian, a higher education technology solutions provider, announced the completion of its acquisition of CampusLogic
  • Datapath, an MSP located in San Francisco acquired MobileTek Services in Dublin, Ohio
  • Rimstorm, an MSSP located in Herndon, VA acquires Elevate Networks which provides Managed IT and security services in Mid-Atlantic region
  • Meriplex offers cybersecurity and IT solutions acquires Cyberian Technologies and MSP located in Indiana
  • MSP CTI Technology Acquires Apple Specialist MacHero

The Halifax Group Forms Exclusive Partnership with Seasoned IT Executive Ed Nalbandian

  • announced that it has formed an exclusive Operating Executive engagement with Ed Nalbandian
  • this partnership will now help lead an initiative with the firm to build a managed services platform
  • Halifax Group is a private equity firm

Difenda Shield Managed Detection and Response for Operational Technology now ..

  • announced the availability of Difenda MDR for OT in the Microsoft Azure Marketplace
  • launched MDR for OT powered by Microsoft Defender for IoT to help critical infrastructure companies reduce cyber risks
  • MDR for OT offers a turnkey, rapidly deployed, agentless extended detection and response (XDR) solution

CyberEdge publishes report

  • 3% or organizations surveyed have experienced a cyber attack
    • 7% hit by 6 or more attacks
    • 71% hit by ransomware
      • 9% pay the ransom
    • Shortfall of skilled IT security personnel is top factor that inhibits adequate defense
    • Also low security awareness among employees
    • 7% of IT budget on average spent on security
      • 2% are increasing the spend
      • 9% of healthcare IT budget is spent on security
        • Will increase budget by 3.6%
      • 76% of healthcare organizations predict increased attacks
      • 6% claim to have endpoint detection security solution in place
        • Endpoints include copiers, fax machines, scanners and printers
        • 8% plan on buying in 2022
        • 3% claim to have endpoint hard drive encryption
          • 2% plan to get in 2022
        • 1% outsource cybersecurity detection and response

Cybersecurity Notes

  • Microsoft reveals volume of its security incident monitoring:
    • Monitor 24 trillion security signals per day
    • 200,000 detection failures per day
  • Black River Falls School District of Wisconsin notified an unknown number of students that their info was exposed after cyber incident.
  • Abraham Oliver was sentenced to 61 months in federal prison in Maryland for buying identities on the Dark Web and using to get credit cards to fraudulently obtain funds.
  • Whitefish School District of Montana notified an unknown number of students that their info was exposed after data breach.
  • Bloomberg News published results of survey:
    • 80% of companies expect to increase technology spend in 2022
    • 72% will increase budget by 9% or more
    • 53% feel cyber threats are higher this year
    • 87% report that cybersecurity is important to business
  • Advanced Medical Practice Management of New Jersey notified an unknown number of patients that their PHIwas exposed after cyber attack.
  • Snap-On Tools Corp. of Kenosha, WI notified an unknown number of customers that their info was exposed after ransomware attack.
  • 44% increase of insider-caused breaches in past year, according to Ponemon Institute survey
    • Negligence = 56%
      • Average cost = $484,931
    • Malicious/criminal = 26%
      • Average cost = $648,062
  • MetroHealth of Cleveland, OH notified 1,700 patients that their PHI was exposed after a “data breach”
  • Ballad Health of Johnson City, Tennessee notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • SummaCare, headquartered in Akron, Ohio, notified 1,100 patients that their PHI was exposed after data breach.
  • Wellstar Health of Atlanta, Georgia notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • SuperCare Health, headquartered in Downey, CA notified 318,379 patients that their PHI was exposed after cyber attack.
  • Colorado Physician Partners, headquartered in Denver, CO, notified 12,877 patients that their PHI was exposed after email phishing attack

Sales Professionals Lead Their Life Based On A Mission, Morals And A Manifesto.

"A personal mission statement becomes the DNA for every other decision we make."
Stephen Covey

Having heavy conversations is a necessary part of working and business life, especially in environments that encourage continuous improvement.

Business as well as your sales growth is dependent on a repetitive cycle of monitoring, evaluating and development, enabled by a proactive system of constructive feedback.

If we can have these types of conversations in our professional lives, then how many of you consistently, routinely and with rhythm are a having a personal growth conversation with yourself?

How many of you are you keeping on top of what you might need to work on the most, YOU?

Eleanor Roosevelt once said,

“In the long run, we shape our lives, and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.”

Are you rising to the occasion to change the course of your sales career? Or are you allowing the circumstances in front of you to control your narrative?

Are you asking yourself difficult growth questions?

Many will shy away from themselves because this can be uncomfortable. However, this is where the greatest growth potential lies. Are you willing to get a bit uncomfortable?

This means asking yourself questions such as:

  • What could I have done differently?
  • How did I contribute to this not working out?
  • Am I prepared to do what it takes to become better?

To quote the great Peter Drucker,

“Being a self-leader is to serve as chief, captain, president, or CEO of one’s own life”

When it comes to personal growth, are you holding yourself accountable to you?

When it comes to self-leadership, what is your personal mission?


Successfully run corporations have well defined corporate mission statements.

These are statements describing what they are all about, including areas such as corporate responsibility, strategic focus, customer value, and how they take care of their employees.

A mission statement explains the origination's reason for existence and answers the question,

"What business are we in?"

So, what business are you in?

A sales professional embodies the foundation of a corporate mission statement to form the basis of their own personal mission statement.

A personal mission statement may answer and give you a sense of direction around:

Who am I?

What is my purpose/passion in life?

What are my core values? And how I live my life by them.

What phrases guide you?

Steven Covey once said,

"The power of the personal mission statement lies in your values and in a commitment to that vision, that purpose, and those principle-centered values. They will control your decisions, determine your outlook, and provide the direction for your future."

What is your vision and purpose? What are the set of values that you lead your life by?

At Selling from the Heart, it is my personal mission to bring authenticity, business substance and true sincerity to the forefront in the sales profession.

We do this based on our core set of values... integrity, honesty, trust, servant leadership, care, compassion and heart centered.

Sales professionals live by their personal mission statements because:

  • It is a self-discovery tool - know thy values, know thyself
  • It provides direction for the present and the future
  • It strengthens relationships both personally and professionally
  • It holds them accountable

The great Zig Ziglar once said,

"Outstanding people have one thing in common: an absolute sense of mission."

Again, I will ask you... what is your mission?

Now, we're going to take this a couple of steps farther... A true sales professional understands their personal mission statement, however; a selling from the heart professional combines their mission statement with a moral framework and a manifesto.


A moral framework can be defined as a particular set of rules, ideas or beliefs which you use in order to deal with problems or decide what to do.

How many times in each day, week or month, are you tested with this in sales?

A moral path in sales requires that you honestly take stock in what is appropriate and not.

What guides you in sales?

What guides in working with your clients?

To quote Tabitha Coffey,

"Sometimes, in order to follow our moral compass and/or our hearts, we have to make unpopular decisions or stand up for what we believe in."

Are you willing to stand up for what you believe?

What is your code of conduct?

With trust and credibility constantly being challenged, I ask you... how will you carry yourself?

When it comes to your moral framework, think about these words... And now think of the sales profession:

Character, decency, goodness, honesty, integrity, wholesomeness, ethical, principled, blameless, virtuous, noble, righteous, purity, ideals, uprightness

Are you starting to smell what I am cooking?


A manifesto is a declaration of one’s beliefs, opinions, motives, and intentions. It's a document declaring what's important to someone. This serves as a statement of principles or even a call to action.

A manifesto may challenge assumptions, foster commitment, provoke change or may even challenge the status quo.

A personal manifesto can help serve the following:

  • As inspiration to live your life with purpose.
  • As a foundation upon which to build your life.
  • As a frame for your life
  • As your sales NorthStar

Stop, think and reflect upon this for a moment... could a public declaration of your intent, help you rise above the sea of sameness within the sales world?

May this change the perception around what you do and who you are?

A personal manifesto gives your sales life meaning.

Combining this with your mission statement and moral framework, this becomes extremely valuable and serves as a consistent source of inspiration.

Now, imagine sharing these with others. Think about sharing with your clients, future clients and friends. Imagine how this could elevate your status within their minds? It now becomes your public creed through which you're presenting yourself, your beliefs and your future self.

Today, where the trust factor with salespeople is at an all-time low, how will you stand out? What makes you different? Why should someone trust you?

A personal mission statement, a moral framework and a manifesto separates the sales professionals from the sales pretenders


As the last chapter of Selling From the Heart ends, I incorporated the Selling From the Heart manifesto.

Here's a snippet...

A selling from the heart sales professional is a new class - genuine, authentic, the real deal, in touch with who they are and are brutally honest with themselves.

A selling from the heart sales professional wages a war and becomes a minister to their clients in a profession riddled with unscrupulous, fake and disingenuous sales reps.

A selling from the heart professional leads with the heart and not the wallet.

A selling from the heart sales professional brings the human approach to sales by making it about their clients and what's important to them.

A selling from the heart sales professional seeks first to be understood as they turn transactional sales opportunities into transformational experiences.

You can find the entire manifesto - here


I encourage you to clearly define your purpose and stay true to your values. When you fail to uncover or struggle to clearly define your values, you wind up drifting along with your sales career.

Living a sales life without core values and a set of guidelines is mentally exhausting, leaving you feeling empty, lifeless and unfulfilled. Conversely, living a sales life in line with your core values brings you purpose, direction, happiness and a sense of well-being.

Some of you may think all of this is not necessary, and to that, I would say go continue to do what you're doing.

However, those of you who want to elevate your career, elevate your sales status and build trust in a profession that sorely needs it, please take this to heart.

"Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity."
W. Clement Stone

When all is said and done, the true hallmark of a sales professional is embodying what you believe in and having the guts to live it. This is what selling from the heart is all about.

I will leave you all with this...

Your clients would rather connect and do business with a sales professional who sells from the heart as opposed to a sales rep who is an empty suit.

No alt text provided for this image

Would you like to increase your sales success and fulfillment?

This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.

If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.

Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).

You can get your copy here -

Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.

With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.

This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.

You’ll also discover fun bonus materials throughout the course.


This Week in the Copier Industry 15 Years Ago

This Week in the Copier Industry 15 Years Ago

Last Week of April 2007

Sponsored by EveryOne Print

Check out the banner for Cloud Print above!

Last month I pulled a zero, I have two orders to book on Monday and should receive another.  Thus I double up and caught back up to where I need to be, all except for new business.  New business is lagging BIG time and I need to find a way to get what I need.

Enjoy These Great Copier Threads from 15 years Ago This Week!

Ricoh Introduction of the FAX1180L

Art Post (Guest) ·
Ricoh is pleased to introduce you to the new Ricoh FAX1180L, an affordable multifunctional device engineered to deliver greater all-in-one productivity, outstanding image quality and unmatched reliability. Ideal for the home office, small business or executive suite, this compact unit offers high-speed faxing, PC faxing, laser printing, full-color scanning and convenience copying making it the perfect space-saving solution for low-volume environments. Replacing the highly successful Ricoh

Japanese firm Ricoh increased its operating profit

Art Post (Guest) ·
Ricoh shows strong profits Wednesday, April 25 2007 by Ciara O'Brien Japanese firm Ricoh increased its operating profit for the fiscal year ended 31 March, as strong sales and cost cutting measures boosted the bottom line. The company sells office equipment, including printers, copiers and fax equipment, in addition to other office supplies such as blank optical media. It also deals in digital cameras and other electronic devices, and offers business services such as document management

Why are MFP manufacturers not GREEN!

Art Post (Guest) ·
You've hear it over and over, it's all about capturing pages, especially in the SMB market place. So, why do MFP manufacturers like Canon, Xerox, Ricoh and Konica Minolta continue to manufacture stand alone laser printers that have a high per page cost with thier AIO cartdiges (All In One) and are not good for the environment? Since I have sold Ricoh for so long, I'll start with a Ricoh MFP161, this unit can be purchased as just a copier, ..... go here for rest of article

24-04-2007: Canon 1Q profit up 22%, lifts outlook

Art Post (Guest) ·
roughly in line with the Nikkei business daily's prediction of about 210 billion yen in an article last week. Merrill Lynch had forecast a profit of 189.9 billion yen. Canon raised its operating profit forecast for the year to December to 790 billion yen from 765 billion yen. Canon's upbeat report echoed earnings last week from US-based office equipment rival Xerox Corp, which said quarterly profit rose 17% on healthy sales of printing supplies and high-margin colour machines. Prior to the

RATIO to Show CAD|STATION Printing System at IRgA

Art Post (Guest) ·
, CAD|STATION sets new standards in the wide-format color printing sector. Due to the flexible combination of up to three CANON iPF printers, the CAD|STATION is able to print different document sizes, i.e. from ‘C’ to ‘E’, in one plot set, without the need for a manual roll change. This is another key feature that underlines the big advantage this solution provides to throughput speed. RATIO’s CAD|STATION is the first solution to combine high-speed and quality color plotting at an attractive price

Re: hp news!

Art Post (Guest) ·
printing easy for users by providing one driver and one interface for virtually all networked and direct-connected HP printers. The HP UPD allows IT staff to rely on a single driver for virtually all HP LaserJets when migrating to Windows Vista rather than spending valuable time qualifying hundreds of drivers. The HP Universal Print Driver, version 4.0, is expected to be available at the end of April at . To help IT staff better manage their printing environment, HP also expanded

Ricoh is pleased to announce the release of the Ricoh SP 5100N

Art Post (Guest) ·
Ricoh is pleased to announce the release of the Ricoh SP 5100N. The new high-speed network connected mono-laser printer, priced affordably yet has the ability to provide advanced features. Primarily targeted at business environments with small to medium sized workgroups and individual users. This is a new monochrome laser printer in our product line-up and does not replace any current model. The SP 5100N boasts high productivity with a robust maximum duty cycle of 200,000 per month, and 1200 x


Art Post (Guest) ·
print characters clearly and concisely, making for accurate depiction of the routing numbers and symbols. “We are extremely pleased to extend our already excellent relationship with Ricoh to include their workgroup line of laser printers in our family of MICR products,” said Rob Hullar, president and CEO, Rosetta Technologies. “Ricoh’s unique and robust printer technology has provided a strong technical base to work from, helping us to create very secure MICR printers that drive performance and

@ Remote update!

Art Post (Guest) ·
In mid-2005, Ricoh introduced the first phase of the @Remote Intelligent Remote Management System to help you and your customers simplify the tasks associated with monitoring and managing connected printing devices. We are now pleased to announce the availability of the service features for the @Remote Intelligent Remote Management System. With the addition of Remote Firmware Upgrade and Automated Service and Toner Alerts, @Remote is now a complete Device Management system that will change the

Ricoh 240 compatability

Is the 240 compatable for MAC users??

Variable Data and the Printing Industry

This press release was posted in the daily digest for the Data Driven Publishing forum. PIA/GATF is the professional association for the printing industry, and this announcement is one more sign to me that variable data printing (or data driven publishing) is going mainstream. Thought I'd share this for all my colleagues who sell variable data solutions and for all my colleagues who sell in the Print4Pay market: PIA/GATF Adds Variable Data Consultant Source: PIA/GATF, 2007-Apr-23 "PIA/GATF

improved DocumentMall v9.0.

Art Post (Guest) ·
Ricoh is pleased to announce the availability of the all-new and improved DocumentMall v9.0. This major upgrade of Ricoh’s Software-as-a-Service (SaaS) document management solution is packed with new features that make is easier to use and easier to integrate into a wide range of business environments. New features include: Convenient methods and tools for importing documents into DocumentMall such as Drag and drop documents from the desk top to DocumentMall Deep folder import of folders as

Re: Ricoh Introduction of the FAX1180L

Is this a ricoh box? Relabled samsung? Anyone know? Thanks

Re: Savin 2400WD Windows Vista

Does anyone have any updates on Vista availability and also Autocad 2008? Also, if by chance something can be turned off in Vista to allow printing from clients, any idea whether there would be a problem in printing from Acad 2008? Lastly,do we know what it is that can be turned off in Vista? Thanks!

Out of Territory

I have a customer that has multi-location in different states. They are a small company with total potential of less than 50K. I am trying to use DMAP but level 1 is now 50-150K. Any suggestion on how I can send a machine out of state using DMAP. I have try calling Ricoh major account rep, but he has not call me back in a week. SURPRISE.