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March 2018

Color Label Press University "Glossary of Terms" Part Eight, Course One

Here's a short story for all. 

About a month ago my wife asked me to go shopping with her because of a recent snow storm here in the East.  I don't like food shopping, but at times I do need to do my part.  

My wife took me to some new fangled market, and I must admit I was floored with the quality and selection of the foods that were offered.  However what intrigued me the most is that 25% of all the products for sale had a custom color label. There were hundreds if not a thousand of these labels.  Oh boy!

2017-10-11_20-36-51With a loaf of bread in one and a container of Brazil nuts in the other I was off the races to find out what, were and how of the labels. I found the office and much to my surprise there was the owner and he was printing color labels. After a few questions I found out that they have four of these label printers (which only print black) and they outsource the rest,  Which means they are paying a hefty price for the labels. In fact each outsourced label has a cost of 9 cents and the client then has to run the black image (pricing) on each label.  Cost is about .12 cents for each label.  Now each label printer is printing 2,000 labels per week or 8K per store x4 stores for a total of 32K labels per month.  Need I say more? 

Opportunity knocks! (just wish I sold label presses) All the grumblings about page counts going down, the move to paperless is killing the industry. Frack that, we need to follow the migration of print!

At the top of each blog you'll see color label press icon.  Clicking that link which is at the top of each blog will then bring you the collection of blogs for Color Label Press University.  It's pretty neat, you'll see all of the blogs that we've posted for an easier read and simple way to toggle from blog to blog.

Color Label Presses can be used as seeding devices in larger Print4Pay opportunities, or help that dealer or rep get a conversation going with an account where they have never had any traction with MFP's or IT services.  In addition, the competition is ripe for takeover.   Let us not forget about the GP!

The market for full color digital labels in huge and the potential to make some serious commissions is enormous.  BTW, isn't that why we're in this crazy business? 

Color Label Press University "Glossary for Pressure Sensitive Labels"  Course Six (Sponsored by Muratec a Konica Minolta Company)

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Drier:   In ink making, any substance added to hasten drying. Also part of a printing press through which the web travels in order to effectively dry the ink or coating applied. Also spelled 'dryer'.
Driving Side:    That side of a flexographic press on which the main gear train(s) are located. Also gear side; opposite of operator side.
Drop-Out:    To knock out color from behind another color so that the first color will not affect the appearance of the second color.
Dry Edge:    The edge of paper or film where there is no adhesive. This makes for easy removal of release liner.
Dry Lap:    See pattern coated.
Dryers:    Substances added to printing inks or coatings to accelerate the rate of drying or decrease setting time.
Dwell:   Refers to the length of time pressure is applied to a pressure sensitive label during application. The time that a pressure sensitive material remains on a surface before testing the adhesion or removability. Also the time that a hot stamp, embossing head, or thermal die remains in contact with the surface of a pressure sensitive material.
Dyes:   Synthetic or natural organic chemicals that are soluble in most common solvents, characterized by good transparency, high tinctorial strength, and low specific gravity.
Dyne Level:   Dyne is a measurement of surface tension or energy. The level is the actual reading of the critical surface tension. Low dyne levels indicates a low surface energy which can contribute to poor ink adhesion.
EAN:    European Article Numbering System, the international standard bar code for retail food packages.
Edge Curl:    See curl.
Edge Guide:    See web guide.
Edge Lift:   The edge of a label rising from the labeled surface. This condition occurs most frequently on small diameter curved
surfaces. Resistance to edge lift is dependent on the bond strength of the adhesive and the flexibility of the facestock.
EDM:    Electronic discharge machining process for removing metal - as in rotary dies.
EDM Die:    Die produced using electronic discharge machining. Die made with this process will last longer than standard dies.
EDP:   Electronic Data Processing-Pressure sensitive lables, usually blank, for use on computer printing equipment. Webs are usually perforated, fanfolded and hole-punched for pin-wheel feeding.
Elastic Memory:    A tendency of some materials to attempt to return to their original length after being elongated.
Electronic Pre-Press:   Computer assisted designing of new labels from conceptual through to the separated, stepped films required for plate
making.
Electrostatic Printing:    A method of printing in which the ink is affixed to the web by electrostatic methods.
Element:    A single binary position in a character; also dimensionally, the narrowest width in a character-bar or space.
Elliptical Dot:   Elongated dots which improve gradation of tones particularly in middle tones and vignettes. (Also called chain and sausage
dots.)

PKG-675-banner_800x150
Elmendorf Test:  A standard test for determining the tearing strength of paper.
Elongation:  The distance a material will stretch lengthwise before breaking, expressed as a percentage of original length. Elongation is not necessarily an indication of conformability.
Embossing:   Impressing surface with dies to produce a relief image or texture. Often utilizing a set of matched rolls to get the desired effect.
Emulsification:    The process of dispersing one liquid in another when the two liquids normally do not mix.
Emulsifying Agent:    Substance used to produce an emulsion of two liquids which do not naturally mix.
Emulsion:   A type of mixture wherein two or more immiscible (or unmixable) materials are held together in a homogeneous mixture by
the action of a third agent. The term 'emulsifying agent' is applied to the material which is added to hold the emulsion.
Emulsion Side:    The side of the film coated with the silver halide emulsion.
Encapsulated Ink:    Ink encapsulated with a coating giving a free flowing dry system which can be activated by heat or pressure.
Encapsulization:    The process of encapsulizing or trapping a substance (I.e. fragrance) within a coating so that it can be applied on press.
Encoded Area The total lineal dimension consumed by all characters of a code pattern including start/stop codes and data.
Engraved Roll:   Various surfaces available such as chrome or ceramic, these transfer rolls have mechanical or laser engraved cells. See anilox roll.
Engraving:   A general term normally applied to any pattern which has been cut into or incised into a surface by hand, mechanical or
etching processes.
Engravings:    Old zinc style printing plates.
Enhanced Spectrum:   Ultraviolet energy is normally generated v vaporizing mercury in a quartz tube which emits a spectrum with specific energy
level peaks. Changing the material in the lamp from mercury to another element produces a different (enhanced) spectrum with additional peaks or shifted energy peaks.
EPA Environmental Protection Agency
Evaporation:    The changing from the liquid to the gaseous or vapor state as when the solvent leaves the printed ink film.
Exothermic:    A reaction which produces heat as a by-product of the reaction process.

-=Good Selling=-

This Week in the Copier Industry 15 Years Ago, The First Week in April 2008

Murder of a Ricoh 1018D is one of the threads that caught my attention this week.  Imagistics, Konica, and Ikon, all brand names that have ceased.

Is Ricoh #1 or is Canon?

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-----Original Message----- From: Carmel Rowley, BERTL [mailto:BERTL.10@reply.mb00.net] Sent: Friday, April 04, 2003 9:52 AM To: jerry@cbs-digital.com Subject: #1 - Canon or Ricoh? BERTL reports Canon or Ricoh - Who Ranks #1 - USA Copier Market? www.BERTL.com -------------------------------------------------------------------------------- Ricoh Press Release dated April 2nd Canon Press Release dated April 2nd Ricoh Ranked First in US Copier Market In the annual Gartner Dataquest U.S. black and
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Konica 50cpm color madness

Well, I got some good, albiet preliminary, dirt on the 50cpm color box. Total cost loaded with rip & finishing approx 65k at retail. 110 index from all sources with 140 capability. USAGE COST W/TONER @ 5-6 cents. Quality competitive to Canon 5000/Xerox 2045/2060, although I have not personaly seen output.
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New Head Honcho @ Kyocera/Mita

April 2, 2003 - Tony Pater Appointed to President, Kyocera Mita America Veteran Sales and Marketing Professional Will Continue Responsibilities for All North and South American Sales Activities Fairfield, New Jersey – March 31, 2003 - Kyocera Mita, one of the world's leading document imaging companies, today announced that Tony Pater has been appointed to president, Kyocera Mita America, in addition to his current responsibilities as executive vice president of sales. Akihiro Nasu, current
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Fuji-Xerox Printers Merging

Impact, BMS and Zeus. During the audit, the company will “talk to [distributors] about their business plans and “there might be some rationalisation,” Tipler said. She added that the company doesn’t want to open its business to broad-based distribution due to the risk of cannabilising sales through its existing channel. Tipler said the new company was always planned following Fuji-Xerox’s acquisition of Tektronix’s colour printing business in late 1999. “It took a while to come to fruition,” Tipler
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Canon U.S.A. Again Recognized for Certifying

Press Release Source: Canon U.S.A. Inc. Canon U.S.A. Again Recognized for Certifying the Most Professionals for Document Imaging Management Monday April 7, 6:30 pm ET Employee/Dealer Certification Courseware Key Component of Sales Training Program; CompTIA's CDIA+ Is Internationally Recognized; Highest Levels Of Professionalism And Competency LAKE SUCCESS, N.Y.--(BUSINESS WIRE)--April 7, 2003-- Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE: CAJ - News) and a leader in imaging solutions
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Re: Konica (Monica) 7820 & 7830 High Marks from BERTL

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These are strictly printers... take a look at the Oki Printers in the same speed range you will see very interesting similarities. Not to mention the quality on these things is terrible. The 5000 will just kill it on quality. I have the option of selling the Konica or Ricoh printer and even the AP206 puts these things to shame. You should have no problem beating it if your up against it. The maintenance is expensive and print 1 almost never matches print 100. Hope that helps Will
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Re: Need help with inter-territorial install

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Greetings, This is Scott Holloway, Duplicator Sales & Service, Louisville, KY. We are a large Ricoh/Savin dealer and do handle duplicators. Please let me know if I can help. Scott Holloway (800) 633-8921 x0717 (502) 560-0717
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Ikon & Power Press

workflow efficiency." Available in three scalable configurations, IKON PowerPRESS can drive up to 12 devices from IKON's best-in-class lineup of copiers/printers from manufacturers such as Canon and Ricoh. The server can also connect and control virtual print clusters of up to eight engines. New and exclusive features of the IKON PowerPRESS include a dual monitor configuration - with an expanded viewable work area - that allows operator interaction with multiple applications simultaneously via a
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Sharp 651 Report from IA

At first galnce it looks like a contender.Art
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Canon is Ichiban in US (someone fudged the numbers)

Research Firm Results Show Company Is #1 In Every Speed Segment of Market LAKE SUCCESS, N.Y.--(BUSINESS WIRE)--April 2, 2003--Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE: CAJ - News) and leader in digital imaging solutions, announced today that it again achieved the overall number one market share position for copiers sold in the U.S. in 2002, for the fifth consecutive year, according to market studies completed this month by Gartner Dataquest(*). The achievement also marks the first
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DocuCorp Form Maker printing to Savin 2560

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I have a Savin 2560 on demo trying to print to with this particular software and it duplexs without being told to, but that would be ok if it were right. The duplexing is rally strange in that it prints some pages blank on fron image on back, or page 1 of three printed on front blank on back. No rhyme or reason. The software vendor says the software only supports page printers and they are not motivated to upgrade the software to print to document printers. Any suggestions? Thanks, Scott
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Re: Murder of a 1018d

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I think it should last too, but Ricoh tech support is saying those copies were put on in too short of a period of time and has more or less ruined it. I have a hard time buying this, and have been told by my dealership to convey this message to the end user. As a salesperson with ethics, I can't do that unless I believe it myself.
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Re: Murder of a 1018d

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Ricoh and Service did not publish. I then went and pulled the Sales Launch material for the 1035/1045, a publication by Ricoh and it clearly states MCV/MVV is 100K for the 1045. In short, I am attaching page 20 from the Launch material for the 1018. It clearly states and I highlighted it 15K/month. Ricoh says it, Service has to abide by it regardless of whether the Ricoh Service Gurus think it should be so. We, the salesmen, rely on this type of information to sell Ricoh's machines. We don't
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Re: Murder of a 1018d

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Thanks for the info. Our owner told me that because they are running too high of a volume on the machine and because Ricoh tech says so too, I have to tell them that we can not fix the machine to a reliable condition, they should replace it, and we will cancel their maintenance agreement on this one if they don't. ???? I'm all for solution selling, but on a machine that is only one year old that our company recommended in the first place!?
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Re: Murder of a 1018d

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I also have run into issues between sales and sevice, on the MRMV issue. As it's one of my responsibilities to define clear marketing objectives for my salesmen and our contracts administration, I had to do some in depth investigation. What I have come up with is this. There are three main types of monthly volume: Average, Maximum & Duty Cycle. Minimum is also used on the HVC's. Duty Cycle was a hard one for me to get details on. Apparently it originates from printer engine specs, and
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IKON Launches Document Efficiency At Work

National Print, Online, Direct Mail and e-Mail Advertising to Debut Customer-Centric Message: "Document Efficiency At Work" VALLEY FORGE, Pa.--(BUSINESS WIRE)--April 2, 2003-- IKON Office Solutions (NYSE:IKN - News), the largest independent distributor of document management products and services in the U.S. with operations throughout North America and Europe, announced that the company is redefining its brand positioning with a new integrated marketing campaign. IKON's fresh, new branding
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Imagistic Brochures

Yes, they have been uploaded and are on the "Document" page. Anyone having Kyocera or Konica brochures, please feel free to upload here. Art
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Re: Murder of a 1018d

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On a similar note, back to old analog. We sold a number of those 3813's. They have been giving us so much trouble. Ricoh says there is nothing wrong with them. I know they are small machines, but I can't afford to lose customers over it in our small territory and that is what is happening. Does anyone else have problems with these? It seems that once we get around the first PM, we can not get the copy quality back. White bands going down the page. We clean and/or replace the corona
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Re: Murder of a 1018d

If the cost per copy is anywhere near what it is supposed to be, like .018 or .019 or there abouts, this should help justify an upgrade. That means that an appropriate placement of a Ricoh 1035 at .012 per copy would save the client about $65 per month and a 1035 backed by a good service team will last at least 4 years. At a reasonably agressive $160 per month, it costs $95. And, there's got to be something in the way of prints or faxes that you can migrate to the system to help. At 8500 per
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Re: Murder of a 1018d

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Yesterday, Ted said that Ricoh should stand behind the 15K per month MRMV. Let me play devil's advocate (as I'm accused of doing often). Let's say Ricoh decides to take the moral high road and publish a MRMV that is reasonable say 6-7K. Do you really want to be shut out of bid deals with specs requiring an MRMV of 10K and above even though the account is only doing 2K? Do you want to start hearing that the reason they bought from someone else is because the other unit was "more durable"? We may
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Re: Murder of a 1018d

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I'm sorry for the misunderstnading Jim, I said that Ricoh must stand behind THEIR MRMV. They make up the MRMV's, so they should have the guts to back them up. If Ricoh wants to change the MRMV's for machines and make them "more reasonable" then they need to do it and we will figure out how to sell them. Until then, they need to stand behind a product that has not exceeded THEIR MRMV!! 8,500 copies per month average is not "too high" of a volume for this machine. I'm sorry Darren, but your
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Re: E-Cabinets and Mac

As far as I know, RSV (Ricoh) does not officially support Macs and has no plans to do so. I know of people using eCabinet in a Mac environment. The Macs are used to view docs on eCabinet(using Internet Explorer). You need a Windows based PC to do any printing or indexing (Scan Capture or PC Capture). However, it must be cautioned that if there are support issues, you may have trouble getting it resolved as there is no "official" support for Mac with eCabinet.
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Re: Murder of a 1018d

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I agree, you should sell considering 30% to 50% as the acceptable range. 8,500 for a 1018D is about 50% of the MRMV. There should be no problem here. Now Ricoh will also tell you that the MRMV is to be run evenly over a months time. not 15,000 in one or two days, but about 750/day (based on 20 working days per month. Some companies run 24/7, others work on weekends also, but we are looking for an average. The only times we have had serious probelms was when one customer tried to run about
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Re: Murder of a 1018d

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As a follow up to round it off, Ricoh's standard 60 month lifecycle is determined by the Max Monthly volume published in the Service Management Guides.
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Re: Sharp 651 Report from IA

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It's just the new Toshiba 65 machine relabeled. I have yet to meet a Toshiba Digital that we couldn't beat. Add tho that a Fiery controller for an Office environment, and youmight be looking a a headache for people who aren't PC savy, or rather the IS people if, if they have one.
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Re: Need help with inter-territorial install

Duplicator Sales in Kentucky, theres a few that are members here. I think we have three different dealers here in the Great State of Texas. Come on guys who can help? Art
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Re: GlobalScan Training

We have a 40-system install of Global Scan and the need for training is minimal for the Ricoh reps and the end-user. Global Scan has fewer options for customizing a scanned document compared to Scanrouter Lite or Pro. Also, the options for sending are found in one spot and not broken out into several tabs. Operating GS is easy, the issues I have are with the software itself. There are at least two glitches with the software or MFP firmware that Ricoh has yet to fix. Our customer has had the
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Re: DocuCorp Form Maker printing to Savin 2560

Try switching pcl emualtion, meaning use the exisitng driver before you installed the Ricoh one. You may lose some functionality but it may work. Also try changing the driver (ricoh) to PCL5 or 6 and see what happens. Ask the software company if there is any infomation that may have to be downloaded to the Hard Drive. Art
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Re: Need help with inter-territorial install

We have a Savin there, 972-242-6300.
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Re: DocuCorp Form Maker printing to Savin 2560

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Tried your suggestion and while that got the output closer to the way it should be it still was not right. Thankfully the customer very much wants to do business with us that they are goin to option B buy the Savin 2560 for everyone's use but buy an HP 45ppm printer for the person who needs to print from this software. Desired ending but would still like to find a solution. Thanks, Scott
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Re: Wireless for 1232

Tammy: Not only do you need the wireless interface, but you also need the wireless card to go into the interface (our DSM said that this is purchased separately and not through Ricoh) 1001
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Re: Wireless for 1232

From: Graham Taylor (graham@p4photel.com) Date: Thursday, April 03, 2003 05:45 PM On the 1224-1232 along with the 1060-75 this (wireless) is an option offered by Ricoh, as long as you have a wireless network, you need nothing more than the wireless lan option for the 1224-1232. When I originally posted my message, we had NO wireless options and I was offering a work around. Graham
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Re: Wireless for 1232

print option. This is NOT the same as the wireless ethernet bridge that I offered as a workaround for our other systems. I hope this helps. And, once again, you need a wireless network in order to use the wireless option. I am not sure at all what Mr. Anonymous was referring to that Ricoh didn't provide for the 1224-1232. All I can guess is that it might be a PCMCIA port that you need to put a PCMCIA card in to, I have not seen it. Whew! Graham
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Re: Need Help

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Art, I don't have very good news for you. I have a bunch of these in the field and the yields on ink are significantly lower than anticipated. Initially, we were told that the yield would be fantastic(~11K/cart). However, Ricoh has never been able to produce a CPC sheet, like they do for the other models, in fact, thay say one does not exist. Standard, on the other hand, does have one that they distribute to their dealers, that I have since found. It is attached. Not good news, though, as the
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Re: Need Help

Jim, Thanx, I have visited the customer and set the SP setting to a lighter master and have the dup print at full speed. Is there a way to also have the systems always make an economy master? I have spoken to Ray Bauer @ Ricoh, another possible for the low ink cover is the fact that we are using an 11 x 17 master for every print. I have tried to find the settings for the auto master cut to 8.5 x 11 but can't. Another other hints. Art
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Re: Need Help

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Art, I think you'll find that you need the Black Drum 30-S #205698 to get an 8.5"x11" Master. Your looking at $600+ which would take years to pay for in ink/master savings not to mention the inconvenience of having to switch cylinders back and forth depending on original size. I think you will also find that the end users will not comply and just continue to use the 11x17 drum for 8.5x11 copies rather than hassle with the change.
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Re: 1060/1075 paper weights

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The 1060/1075 sales brochure states "110 lb. Index" through the bypass. The Operating Instructions manual states: 14-34lb. Bond from Paper Tray; 14-28lb. Bond from Bypass; 57.6lb Bond from Bypass with Thick Paper selected.
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Re: Aficio 2035 specs from downunder

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Art, Do you know if this unit has another scanner mounted in the DF, like the 60/75, to compete with the Sharp? Couldn't see that in the specs. Cheers, Jim.
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Re: Aficio 6513 going down, down.. down.........

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It is really embarassing when a customer asks about a Ricoh color copier system. Give me a brake...Ricoh's "flagship" color copier/printer utilizes an old style analog duplex tray, et al! I feel sorry for all the Ricoh only reps!
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Wireless for 1232

From: TAMMY SHEPHERD (shepherdtammy@hotmail.com) Date: Thursday, April 03, 2003 05:05 PM Does this wireless network also connect to our new Ricoh 1232 CS/P. Are there any other cost besides the $130. Tammy
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TR MicroPress & Aficio 1060 & 1075

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Does anyone have any new information regarding the much promised (Ricoh has said these would be available 1st quarter 2003) TR MicroPress Connection Kits for the Aficio 1060 & 1075? (And we just thought the Ricoh Aficio 6513 was an embarrassing situation).
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Murder of a 1018d

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I have a customer with a 1018d. (I inherited this, didn't sell it.) Apparently there volume has increased a bit and they were undersold. The have had the machine for one year and averaged 8,500 per month. Now, I know this is high, but the machine is rated for a max of 15,000. Is 8,500 that much that the machine would be dead and beyond repair in one year? My service manager tells me that Ricoh Tech Support says that it is more or less the issue.
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Phaser 7300DN User Opinion

7300 phaser xerox Mar 09 '03 Author's Product Rating Ease of Use: Paper Handling: Pros the 7300 outputs huge Quark,Illustrator files really well... the duplex once figured out is great! Cons Xerox really sticks it to you per consumables... BIG RIP-OFF The Bottom Line Great for very small runs.. one or two for proofing. DO NOT USE for any real volume...consumables will kill you! Full Review The 7300 is an awesome printer in the regars of speed. It handles large professional graphic
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Sell The Solution 2003

Anyone going to Ricoh for the final competition in New Jersey next week? I just got word yesterday that I'm in it again! Yahoo! Art
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Aficio 6513 going down, down.. down.........

What a shame that Ricoh has decided to get out of the P4P color copier business. Customers that we sold on Ricoh technology and the benefits now have to where to go (when they need to upgrade). We are all counting on the b2c conversion. See attached file, I have seen the copy quality from this unit and it is truly outstanding. Art
-=Good Selling=-

This Week in the Copier Industry 10 Years Ago, The First Week of April 2008

Who would have thought that on Palm Sunday here is the east that there's still some snow on the ground!  I think we'll be  lucky if we have tulips and hyacinths flowering by Easter. There's an excellent string of threads below for "How many prospects are in your territory".

Enjoy the threads from Ten Years Ago this Week!

Weekend Copier Notes from 04/06/08

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is authorized for Canon, Kyocera, Panasonic, Muratec and KonicaMinolta, covering the greater Austin, TX marketplace. - Pitney Bowes Canada (formerly DANKA Canada) announced it is now authorized to sell RISO duplicator products in its locations. - IKON announced it won a bid to supply Canon MFPs and Captaris RightFax solution software to Hanson Piep & Precast, which has 90 locations in the U.S., and is headquartered in Bellevue, WA. - IKON won a bid for 16 MFPs for Adams County, IL offices. The
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Axacore Certifies Faxing with the Xerox Workcenter Pro

San Diego, CA, April 05, 2008 --(PR.com)-- Axacore, a worldwide provider of fax and imaging solutions, announced that Axacore has certified the Xerox Workcenter Pro to interface with their fax server product, FaxAgent. FaxAgent offers users the convenience to easily send faxes from all popular multi-function copiers from manufacturers such as Cannon, Xerox, HP, Sharp, Konica and Ricoh. The FaxAgent multi-function device interfaces enable companies to reduce the number of devices that require
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Konica Minolta Debuts bizhub PRO 2500P (250ppm)

conference and/or to schedule booth tours, call Doreen Maciak at 781.782.5832. About Konica Minolta Business Solutions U.S.A. Konica Minolta Business Solutions U.S.A. Inc. (www.kmbs.konicaminolta.us), a leader in advanced imaging and networking technologies for the desktop to the print shop, brings together unparalleled advances in security, print quality and network integration via its award-winning line of bizhubTM multifunction products (MFPs); bizhub PROTM production printing systems; magicolor
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MP3350/Savin 9033spf Backorders

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Just found out that a Savin 9033spf that I ordered last week is on backorder, all accessories shipped fine. I looked at the ETA, which shows September 2008. In other words, they have none in stock and no window of availability. However, there are still 3 of the Savin 9025's in California. If you're selling these, be prepared for a long wait!
Member

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You know your sales process is outdated when......

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this allows reps to spend more time with customers, it doesn't solve the fundamental problems afflicting the sales process. "It results in more man hours to achieve approximately the same return," says Charan. "This is sometimes a necessary move, but it is seldom a sufficient move." 6.Salespeople are not included in the design of the company's offering. By excluding them, you lose the insights of those who best know your customers and best know what they need to present your product competently
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user codes on ricoh printers

does anybody know if i need to have a hard drive on a ricoh printer to have the user code functionality or are the 30 out of the box user codes stored in memory ?
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Ricoh Introduction of the Aficio MP 6000/MP 7000/ MP 8000

Ricoh is pleased to announce the introduction of the new Aficio MP 6000/MP 7000/MP 8000 monochrome digital imaging systems. These new systems which copy and print at 60/70/80-ppm respectively, replace the Aficio MP 5500/MP 6500/MP 7500 and are designed to support the document workflow and productivity needs of today’s networked office environments. On the higher end of the line, these devices also fit well in Central Reproduction Department (CRD) and Print for Pay environments. The Aficio MP
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Savin 8075 Phantom Jams

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I sold an 8075 3 months ago to a towing company who runs about 65k per month. Every so often they will get a jam light that says the jam is in the bypass tray. Nothing was fed from the bypass tray. They use letter in tray one, legal in tray two,...
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NEW Docuary Forum!!

We've added a new forum to our site!! Docuary (Dok-u-arie) Document Management for everyone. Docuary is a P4P branded product and has thousands of installs. I was asked to bring this to all of us. The end result is that all of us will make more GP, more sales and get us out of just selling boxes. Docuary Forum
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How Printshops Stay in Business

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How to Stay in Business By John Giles March 28, 2008 -- Printers are being told to tighten their belts and prepare for a bumpy 12 months as the country falls into a recession. Experts are calling for a slow down in the economy and the printing industry may see a faster shakeout of marginal printers in the coming months. Printers who have been hanging on by their fingernails because they were unable to generate sales, failed to adopt new technology and procedures, and never had their financial
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A Targeted Prospecting List:

A Targeted Prospecting List: Your First Step to More Sales What's the first step toward making a sale? It's not setting an appointment. It's not even picking up the telephone. The first step in making your sale is to decide who to call. Who should you call? It's an old adage, but still true: if you are marketing to everyone, you are marketing to no one. So before you can develop a list of prospects to call you must first create a profile of your ideal customer. Be specific. The better and more
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Re: user codes on ricoh printers

theres a lot of different ricoh printers can you be more specific
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Re: Salespeople Get No Respect?

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I agree with all the responses about the fault lying with management for not standing up for the person that brings in the bacon. COMMUNICATION with all parties in a timely manner, not the day before, would have made the salesperson a happy camper. The damage was already done, but I assume the orders were processed, so if I was the salesperson, I would do like the others said and bring the donuts, lunch, drinks, whatever to try and difuse the situation from happening again. Everyone in our
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Re: MP3350/Savin 9033spf Backorders

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Just got an email from the Ricoh order entry person and she said they are due in the TN warehouse the week of 4/14.
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Re: Salespeople Get No Respect?

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Okay....so here's the solution....just tell the sales admin how nice of a job she's doing and send me the gift card for the dinner for two!
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Re: SCANNER/PRINTER KIT TYPE 7500

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If you look in the footnotes that Ricoh has with their pricing, you will see that footnote (1) lists what is standard and the controller is not listed. Footnote(3) says "Machines do ot include a controller for network printing and scanning. Controller is ordered seperately." I'm sure the thought is that when there is a Fiery option, no one wants to have to pay for the Ricoh controller as well.
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Re: How many prospects are in your territory?

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Mine contains 17 counties, but I look at where the numbers are. I can't possibly call all territories in a given month, so I do both cold calling, and mass mailings. The majority of my sales are coming within a 5 county area, which is where I spend most of my time. Its when sales are off that I will branch out into the other areas to try and peak some interest. In my opinion, when you don't have your name and face in front of the customer yet, you will have to knock on alot of doors, so someone
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Re: How many prospects are in your territory?

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code. Each area has BEQI numbers (2006, 2007, & 2008) cooresponding to 15 different types of equipment. Each number represents an area's share of total U.S. placements of that type of equipment for that particular year. It takes into account that particular areas industrial profile and controls for differences in the amount of puchases per employee across different industries. I know most of you don't want to know that much about it but I went into detail because it may have to be you, the sales
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Re: How many prospects are in your territory?

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Frankly, the size of the territory is a little misleading. I know that when I was managing for Minolta Business Solutions, we developed territories based on MIF. At the time I believe BTA standards were 150 MIF and so we set it up that way. Otherwise, how can a rep possibly put food on the table?
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Re: SCANNER/PRINTER KIT TYPE 7500

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I'm the last person to praise any web site of Ricoh's, and once in a great while I find an error in the item numbers. But, Connectivity Cafe is usually worth your 30 seconds. It will alert you that the SR-5000 is required on the MP 9000 series.
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Re: How many prospects are in your territory?

I will clarify my question/statement. I have 1600 business that are formatted in salesgenie to exclude restaurants, gas stations, etc....
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Re: MPC4500EFI

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They wont help and say we need to talk to Ricoh
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New KIP 9000 Wide Format

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Systems • Single, space saving system footprint with no need for additional PCs • Create color copies directly to inkjet printers • Scan documents into a wide range of monochrome and color file formats • Image presets with real time copy and scan previews provide maximum quality control KIP 9200 Production System • Exceptionally durable scanner construction ensures reliable operation and consistent image quality for production environments • Covers the full range of monochrome and color imaging
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So Easy, A Copier Rep Can Sell It!!

monochrome. Almost all systems now support scan2email, scan2folder, fax4ward to folder. The questions now becomes how do we separate ourselves from our competition? The time is right for P4P’s Docuary (document management for everyone) and P4P’s Docuary Web. Every copy representative should have a “go to” software product that is easy to learn to demonstrate and bundled with the hardware lease for less than .65 cents a day! His/her proposal will stand out from the others because he/she is selling a
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Businesses leading the way

Ricoh New Zealand’s parent company, Ricoh Group, has been selected as one of the Global 100 Most Sustainable Corporations in the World. “Worldwide, the Ricoh Group has long held sustainability as integral to its business approach, and this has helped us maintain market leadership,” says Ricoh New Zealand Managing Director Mike Pollok. Mr Pollok says it is a great honour to be the only brand, of the top three New Zealand copier/print distributors, to be named in the Global 100. “Between 2007 and
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Document Server Files to PDF

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A customer has a Savin 4035 that he bought in 2005. He has the print/scan option, but did not get the file format converter. Now he wants to transfer his document server files over to PDF but like I said, he does not have the file format converter. Is it possible to transfer the files to PDF without the file format converter, or will he have to print the files and then scan them to a PDF?
-=Good Selling=-

Are You Creating Visibility? My Journey To Outbound!

Nothing Brings About Success Like Walking Through The Right Doors

Those close to me, who know the real me, know I have no problem asking for help. Asking for help is not a sign of weakness. It is an opportunity to expand your horizons. I'm flabbergasted by the amount of people who simply fail to ask for help.

I've made it my mission to educate, engage and excite all those inside the sales world. Sales leaders and their sales teams must stand up, unite and transform how they go to market in a world full of sales sameness.

I believe every single sales rep must articulate a strong value proposition and tailor them to different stakeholders. They must be able to devote a tremendous amount of effort to understanding the customer, their needs, their wants, their issues; packaging all of this up by focusing on adding value every step of the way.

I spent 27 years inside an extremely old school sales channel, laggard in nature and slow to adopt to modern ways of growing business; the copier channel. I've directed many pointed blogs at the industry such as, Sales Transformation... The Key To Success As A Copier Sales Rep I speak loudly to how copier sales reps must transform themselves. They must take it upon themselves to innovative inside a very slow to adapt sales channel.

I now direct this same message to every sales channel out there... How are you innovating? How are you adapting to what is happening around you? What's standing in your way?

EVOLVE OR FACE THE CONSEQUENCES

In life, **** happens! The spring of 2015, I found myself in a position where life took a massive turn. We all face challenging times in life. We can either let it consume us as we fade into a downward life spiral or we can use it as a launching pad to reinvent, reinvigorate and reignite passion; a passion to challenge ones mindset and skill set to start something new.

A special shout out to my close friend and mentor who started his journey at the same time Scott MacGregor, at SomethingNew.

I've had the fortunate experience of meeting many amazing people throughout my lifetime. A special thank you to my dear friend, Darrell Amy. Without a doubt, the most genuine, authentic and caring individuals I know. His belief in me and more importantly his ability to push me out of my comfort zone has changed me for the better, and I am forever grateful!

THE LAUNCH OF SOMETHING SPECIAL

Evolve or perish! Two words being thrown at sales reps all over the world. Evolve to me means trying something new, adapting and adopting; constantly being on the look out to improve everything about what you do.

With the heartfelt support of Darrel Amy, my business baby was launched to the sales world! The Social Sales Academy is fully committed to helping B2B sales teams integrate social into their sales process to ignite and fuel sales growth. We want you to get results. We’re passionate about doing this the right way, the genuine way, the authentic way! Straight from the heart!

ARE YOU CREATING VISIBILITY

"How do you expect to get noticed in a marketplace when nobody knows you exist?"

In a highly digitally business world, how do sales people get noticed? How do they rise above all others to stand out?

You have to be willing to put yourself out there. Integrating social is jet fuel to anybody in sales who uses it in conjunction with every other prospecting strategy. I threw myself out into the marketplace to get noticed. Combining a strict work ethic, I leveraged outbound strategies coupled with a commitment to social and marketed what I was all about inside the sales channel I grew up in, the copier channel.

I pounded the phone. I drove emails. I spoke at industry events. I wrote articles in industry magazines. I started blogging. I leveraged every single business development tool available to get noticed. I made this a non-negotiable deal. In the span of two years, I've written over 135 blogs, over 40 published articles and have spoken at events all over the United States, Canada and Australia.

I've worked with sales leaders and their teams throughout the United States, Australia and Canada. I've infused excitement and proof that social integrated into the sales process does work. I like to consider myself the biggest excuse remover out there!

I'm in the process of publishing my first book, Selling From The Heart... How Your Authentic Self Sells You (to be released by the summer of 2018).

I share this with all of you as you all have the capability of making this happen. We've all been giving the same sets of tools to use, it's how we choose to use them. The commitment I made to myself matters the most. My personal goal and commitment... I want to make a difference by helping sales people become the sales professionals I know they can become.

SELLING FROM THE HEART PODCAST AND JEB BLOUNT

April of 2017, the Selling From The Heart Podcast was born. This was another avenue for Darrell Amy and I to get our message out to the sales world. Our podcast is all about being genuine, being real, being authentic and speaking from the heart as we help the sales community all over the world.

The guests that come onto our podcast share our same mission and are advocates in selling from the heart.

It was this podcast that change my world... http://sellingfromtheheart.net...ial-guest-jeb-blount

 Jeb Blount, CEO of Sales Gravy. As the author of Sales EQ, Jeb shared his research about curiosity as a core sales skill on our podcast. Here's where it takes a turn... later that same evening I hear my cell phone ringing, looking at it and not recognizing the number I almost didn't answer but I did.

"Hey Larry, it's Jeb... Just wanted to call to say thank you again for having me on the podcast". I'm saying to myself, "Wholly crap!" For the next hour and a half we had a phenomenal conversation. The turning point in the conversation came when Jeb mentions to me that in April of 2018 he along with Mark HunterMike Weinberg and Anthony Iannarinoare putting on the Outbound Conference. Jeb mentions, I've been following what you've been doing, what you've been writing about and I like what you stand for; would you like to share your story, your journey and how you have tied outbound with social strategies to get to where you are and speak at Outbound? Oh my freaking bleep, bleep, bleep, "Hell yeah Jeb I would be honored!"

Let me tell you this ... If you never put yourself out there, how do you plan on getting noticed? How do you plan on attracting new sales opportunities? How do you plan on rising above all others, your competitors? Become comfortable with who you are. Share the real you and not some facade in hopes this impresses others to help you get noticed. The path I chose and carved out for myself has be done my way! The authentic way! The genuine way! The human way by staying real and being real by saying things that need to be said.

People will see, smell and sense B.S. a mile away! If you can't be the real you then who are you?

MY STORY, MY WAY, THE WAY I KNOW HOW

I share this with you all for one reason and one reason only - you all have the ability to change your lives. It is believing in yourself, staying true to yourself and not allowing the voices of others take you down.

We all have stories to tell. We all have a voice and the message needs to be told our way, your way; your unique way as you help to change the lives of those around you.

I encourage every sales leaders and every sales professional to create a plan. This plan revolves around and encompasses leveraging every single business development tool available to help you get noticed in crowded marketplace. Think of your clients, your future clients, your network, your inner circle and your fellow teammates... How can you help them become better versions of themselves? How can you help them all in doing better business?

I know you have it in you. If a 53 year old guy can reinvent and repackage himself then I trust you can do it. Trust me it will change your life! I'm having the time of my life. I wish the same for you.

I hope this inspires you to take action. You owe it yourself, your career and your family!

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way!

In 2016, I was recognized by ENX Magazine as, “The Difference Maker,” as someone who is making a difference inside the B2B office technology sector. I am passionate about helping sales reps succeed in creating their online brand image.

You can find more advanced training material inside the Social Sales Academy website.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitterSocial Sales Academy and on my podcast by clicking on Selling from the Heart.

 

Toys R Us, a victim of Memory Management

“Painting your vision of the future requires the ability to paint over your memories with the paint of your imagination.”

I am sure many have decided, Toys R Us is just another example of outdated marketing strategies. Most have read much about how they refused to innovate. Well, Here’s my thinking. Toys R Us thought they were innovating. They based their marketing and their customer’s experiences on what they believed to be true instead of what the customer knew was true.

The number of organizations or industries who attempt to innovate from their memories instead of their imagination continues rising. Toys R Us is just one example of the refusal to comprehend how their once valuable value proposition has diminished in value. Just because yesterday’s parents used to fill up the minivan and travel to the toy store where their children had a ball running around in the madness of toy shopping. Doesn’t mean their kids when parents or their grand-kids will value the same experience.

“Innovation is not a practice of memory management it’s a practice of Imagination management.”

Things change, and companies don’t. Customer Experience has become a slogan for marketing departments not a reality for customers. When the means to any deliverable changes or is modified by an innovator. Listen to the noise from the legacy way hear their reasoning why the innovator will fail, or more importantly listen to the explanations why they believe the innovator won. You will soon discover those disrupted will describe their memories of why their customer experience is better, and the winning innovator only won because they were the cheapest. Reality check! I think there is a delusional leadership problem when organizations believe being less expensive is a fault or somehow doesn't qualify as a customer experience. Especially for commodity products or commodity services.

Toys R Us honestly believed that the experience their customer had in their stores was more valuable they the new experience of saving time and money buying toys some other way. Toys R Us tried innovating from the directions of their memories. Trying to fit what they wanted into what they insisted their customer wanted. The problem they didn't listen to the customer, and more importantly, they didn't take their lost customer’s advice. The toy buyer today decided that buying from home at lower prices is the better experience.

So, now the Ex- Toys R Us leaders and the Ex-RadioShack leaders drink coffee at Starbucks and brag how their customer experiences were so, much better than well, let's just say it “ better than Amazons.” The problem is their ex-customers didn’t think so causing the ex-customers to outnumber their once temporary current customers. During market disruptions and shifts, companies need to lead from their boardrooms not delegate to their marketing departments in an attempt to temporarily sell outdated value propositions. The one thing every leader knows although not every leader prepares for is this.

“Customers buy outcomes; the means to their achievement always changes.” 

Many industries are or will become victims of disruptive innovations if they continue attempting their responses based on memories. Don’t fall victim to the belief that your outdated value proposition still has the same value. Don’t fall victim to the thinking you are the better Customer Experience because you say so. Listen to your lost customer more than your current customer and imagine what your deliverable looks like without you delivering it.

Once the mind is open to different possibilities, your imagination and creativity will vision new possibilities which were unimaginable to your memories.”  



Ray Stasieczko

BEI Services Business Development Mgr. 2017 ENX Difference Maker

Memoirs of a Copier Sales Person "Differentiating the Price Buyer from the Value Buyer"

Differentiating the price buyer from the value buyer was a conversation I had last week with one of our VIP/Premium Print4Pay Hotel members.

I'll start with why I found this to be an important topic.  If you follow or are connecting with many of the sales soothsayers on Linkedin most of them are missing the point when it comes to selling.  Note I did not mention sales but "selling" which is the act of closing the deal.

Most will say create value, build a relationship, and don't drop your price.  All I can say is WOW, how long have they been out of main stream sales or are they just throwing BS.  There are more "price" buyers now than there ever was.

Differentiate

I'm still in SMB sales after thirty eight years and have found that we (sales people) need to differentiate the price buyer from the value buyer in a short amount of time.

The sooner you can make that call, it will enable you to increase your chances to close both the price buyer and the value buyer. There's no need to walk away from the price buyers, identifying the price buyers early allows you to save time in the selling process. With all off the spiffs and bonuses that are available in our industry, the price buyer plays an important role in meeting quotas and achieving bonus levels.

I don't work for free and at times it takes just as much effort to sell one copier as it does to sell five.  However, I also believe it's better to make five dollars than no dollars at all.

If you're in a major market you know how competitive it is out in the field.  Identifying when you can an can't make GP can increase your orders!

How To Make the Call

Over the years, I've learned to use my eyes, ears and a few questions that help me identify what kind of buyer I'm meeting with.

1.  If you're meeting with a "C" level exec, before you go in for the appointment take a short cruise around the parking lot. If the parking spaces are marked for execs check out the types of vehicles in those spots.  Porsche, Mercedes, Range Rover, Maserati, Audi all indicate that someone is a value buyer.  When at the reception desk pose this question, "that's a beautiful Maserati in the lot, who does that belong to?" It may not be the "C" level exec you're going to meet with, but if it is, you've used your "eyes" to help put a check in for the "value" buyer.

2. In most cases I'll ask for a tour when I'm in a larger office when there are multiple copiers.  Yup, we're there to identify the make and model number of each copier, and to check the meters.  Look a little closer to the paper that they use.  Are they using a brand name of paper like Hammermill, or are they using Staples or Office Max paper.  Hammermill or brand name paper puts another check in the "value" buyer.  

3. While you're on the tour you'll most likely see laser printers, in addition to the printers take some time to see what type of toner cartridges they're using.  If you're seeing all remanufacturer cartridges then you'll be putting a check in the "price" buyer.

4. Listen to your client, they will give you clues. One of the clues of a price buyer is that they'll want to rush you through the presentation process. If that's they case a check goes in for the "price" buyer. I've also noted that arrogance and rudeness is also associated with the "price" buyer.

5. Ask these questions in this order.

a. What brand of copiers did you have before these Ricoh copiers? If they answer Ricoh, that will tell you that they "value" the brand. If they answer with any other brand that will tell you there is no brand loyalty (most likely a price buyer)

b. Who is your current service provider and then who was your previous service provider?  If there current service provider (dealer or direct) is the same as their previous service provider.  That will tell you that they have brand loyalty along with dealer or direct loyalty.  They are a "value" buyer, however there is a strong loyalty to the brand and the service provider.  You may want to ask, "I see that you've had the same brand and service provider for many years. Is there something wrong with the current copiers or service provider"?

If their current service provider is not the same as their previous service provider. Then, I'm putting a check in for the "price" buyer.

You'll need to figure it out on the fly. Don't too waste much time on the "price" buyers, give them your best price the first time.  Assume the order and move forward with closing.  Let them stop you, if they don't stop, then you keep writing!

You can't sell everyone, but you may pick off a few "price" buyers by not playing the price game.  The quicker you can obtain the order will get you closer to the next "value" buyer.  

For those "price" buyers that you do pick off, they will see the value of your support and service over time.  That time allows you to turn that price buyer into a value buyer the next time around.

-=Good Selling=-

Top Ten Copier Quotes & Pricing for February 2018

It' about mid-day @ the top of the NJ Shore in Highlands.  Sun is shining, wind is strong with white caps appearing in the bay.  It should be the start of flounder season, however the weather hasn't been anywhere close to co-operating.  We need sunshine, low wind and air temps 50 plus.  In addition we're to be hit with another Nor'Easter Tuesday into Wednesday.  OMG, when the frack is spring going to get here?

In the past I've told everyone the value of being able to see competitive quotes.  Cost per page for color, cost per page for black, terms, lease rates.  Did you know you can figure out the lease rate that was quoted as long as you have the monthly lease cost and the purchase price?  Email me if you need that.

Here they are!!

Enjoy!

This Week in the Copier Industry 15 Years Ago, The Fourth Week of March 2008

Each week I review all of the threads that I've posted below. I'll try to find some thread of the past that can help us know or in the future.  The thread I found most interesting this week is "Papers Paper Right?" Yea that's not grammatically correct, but let's not forget that I still sell copiers for a living.  If you get the chance please check out that thread below.



XEROX CORP (XRX)

represented 6 percent of revenue as we continue to invest in technological development, particularly color, in order to maintain our position in the rapidly changing document processing market. We expect 2002 R&D spending will represent approximately 6 percent of revenue, a level that we believe is adequate to remain technologically competitive. Xerox’s R&D remains strategically coordinated with Fuji Xerox. Selling, administrative and general (SAG) expenses declined by $152 million in the
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Xerox says aha.....

compress both the personalized images and the assembled page to a manageable size without any loss of clarity or sharpness in the pictures, graphics or images. Patents have been applied for. XM2 runs the imaging and compression algorithms on a high-performance video chip. According to Peter Crean, a researcher and Xerox Senior Fellow at the company's Webster, N.Y., research laboratories, Xerox is the first to use these chips in a variable printing application. "The combination of XM2 and the
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Planet Press & Ricoh Europe

Aficio™CL7000 high speed colour laser printer that will be launched to meet the growing needs of the office. Professional finishing and the eye-catching use of colour create an instant and visual impact on important documents and other printed materials. This functionality is now available in one cost-effective device from Ricoh. This unique combination printer harnesses the optimal productivity and power associated with high speed and high quality colour printing capabilities - saving money and
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Konica (Monica) 7820 & 7830 High Marks from BERTL

models 630/650-sheet standard and 1,690/2,850-sheet maximum paper capacity Banner-size printing capability on up to 8.5" x 47.24" stock on the 7820 series and up to 12.9" x 47.24" stock on the 7830 series Pricing and Availability The Konica 7820 and 7830 are available through Konica's North American direct sales, authorized dealer and value-added reseller channels. The manufacturer's suggested retail price (MSRP) for the 7820n is $3,999 and the 7820dxn is $6,499. The MSRP for the 7830n is
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Ricoh & Opentext

information in to their knowledge management systems. As part of their efforts to offer the software integration, the companies also announced that Ricoh, and subsidiaries Lanier, Savin, and Gestetner, have joined Open Text's Affinity Partner Program. The integration between Ricoh's Global Scan software and Livelink will allow users to navigate information in a Livelink knowledge repository via a touch screen on Ricoh Multifunction Products, which print, scan, copy, and fax documents. Users
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Fuji Xerox pumping China

4901) of Japan and Xerox Corp. (NYSE:XRX - News) of the U.S., aims to double its copier sales in China to Y60 billion in the year starting April, 2005. Fuji Xerox also aims to boost its overseas sales from the current Y140 billion to Y210 billion in the year starting April, 2005. It now generates group sales of about Y1 trillion. Under its investment plan for China, the company will set up direct sales bases in nine cities, as well as offices for direct after-sales services in 12 cities. In line with
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New Color Products from Canon

ColorPASS-Z5100 and other optional accessories for the device, are all available today through authorized Canon U.S.A. dealers and Canon Business Solutions locations. The T/R Systems MicroPress X Series for use with the CLC 3900+ and 5000+ will be available in the second quarter of 2003. Canon U.S.A., Inc. delivers consumer, business-to-business, and industrial imaging solutions. The Company is listed as one of Fortune's Most Admired Companies in America, and is ranked #41 on the Business Week
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Minolta (Monica) BETRL gives em 5 *'s

innovative products for the capture, output and management of images. For more information about Minolta Corporation, its products and services, visit www.minoltausa.com . All brand names are trademarks and/or registered trademarks of their respective companies
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Minolta (Monica) Jammin w/Jamex.....

March 20, 2003 - Minolta Formalizes Business Relationship with Jamex, Inc. Cash Card Vending Solutions Provider Jamex Inc. is now a Minolta Strategic Partner ¨ Jamex Inc.'s cash and card vending solutions work seamlessly with Minolta's line of color and monochrome printer/copiers. ¨ Minolta will sell and market several Jamex cash and card vending models. ¨ When paired together, Minolta and Jamex provide customers with an easy to use self-service payment system for monochrome or color printer
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Ricoh's B 2 C Strategy (what is B 2 C)

Black 2 Color Convergence
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News on e-Copy

Sloan Valve Flushes Paper Distribution Costs With Canon and eCopy INTERNET WIRE (March 26, 2003) NASHUA, NH AND LAKE SUCCESS, NY -- (INTERNET WIRE) -- 19-03-2003 -- eCopy, Inc., leading provider of products that transform paper documents into digital information, and Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE: CAJ) and a leader in networked digital imaging solutions, today announced that Sloan Valve Company, a world-class manufacturer of plumbing systems, has revolutionized its paper
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TAK'ASIC

of OEMs requiring leading edge technology and outstanding price/performance. Founded in 1991, the company maintains development, sales and support locations in the U.S., Europe and Asia. Additional information about TAK'ASIC can be found at www.takasic.com . General Inquiries:
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Dralasoft for DocuShare

Press Release Source: Dralasoft Xerox Selects Dralasoft Workflow for DocuShare Document and Content Management Software Monday March 24, 11:00 am ET SAN DIEGO, at Gartner Symposium/ITxpo, March 24 /PRNewswire/ -- Dralasoft announced today that Xerox Corporation (NYSE: XRX - News) has licensed Dralasoft Workflow for inclusion into DocuShare®, Xerox's Web-based document and content management software. By embedding Dralasoft Workflow engine into DocuShare, Xerox can help its DocuShare customers
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Re: 3800C Warranty?

Actually Ricoh, plus HP, plus many others guarantee the parts for one year. The problem with Ricoh is that they state one year for defective parts and workmanship. My question: 1. What is workmanship? Is it labor to install the defective part, or does it cover a part that needs and adjustment? Can anyone help with this? Art
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Re: 3800C Warranty?

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As I understand it "Workmanship" refers to the construction of the machine, if someone installed a piece incorrectly or it was damaged in its manufacture, it is covered by the workmanship clause. It does not infer a warranty on your labor costs above the amount Ricoh already provides to its warranty servicing dealers.
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Re: 3800 Quality

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To All, Ricoh has a fix for the low humidity backgrounding problem on the model 2138. They have changed the developer assembly and made a cut in during production. There is no difference in the ordering data. Essentially, they increased the speed of the agitation roller revolution by 1.5 times which changes the toner distribution and charge properties. It is easy to identify the new style developers - see attached picture. I have checked our stock and all of stock at the Tucker warehouse is the
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Re: HP 8550

John: How bout the US Post Office? How bout leading with this: Not only do we have the standard PCL5e and PCL 6 printers but we also have a custom RPCS driver that is a ingenious... and then go on to selling the benefits of the RPCS driver and desk Top Binder Lite. I recentley tried this and then at the end of the oresentation the client made sure that he asked that he would still be getting the print driver and RPCS. I actually sold the driver and the software "not the printer" Art
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Re: Help!

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Here are the numbers: Phone: 800-800-4752 Credit Appl. Fax: 800-877-5327 Sales Fax: 800-900-9599 I deal with an Erica Rambow. Her e-mail is erica_d_rambow@fleetcl.com. She probably works for the Central US, but she can get you hooked up with the person that handles the NE
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Re: Image Runner 5000 Pricing

Hi Graham, The Canon ir 6000 commission cost as of Mar 3 was: ir6000 $12625.00 Multi pdl $2103.00 Saddle Stitch Finisher $3410.00 LCT $1591.00 Punch $512 This is commission cost to the rep and when its connected it also has a $465.00 basic installation package for the connection fee. The multi pdl board is their print option. The ir5000 was about $50.00 per month less than the ir6000 in an account I was bidding against.
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Re: GlobalScan Training

The only trainng I know of is conducted by Ricoh @ a Ricoh University Location. Companies like Ikon, RBS, and Global have internal training.
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Papers Paper Right???

produce sharper, more vibrant colors. Ink is translucent. Light passes through it and bounces off the paper, then passes back through the ink. The paper color, therefore, affects the color you see when you print. Thickness. Some photo projects--like calendars--require a heavier paper stock. But if it's too thick, it could jam up your printer. Surface. For printouts with crisp lines and intense, high-quality colors, the surface of the paper is key. Glossy paper produces vibrant color but is
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GlobalScan Training

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Just got back from Atlanta being trained on GlobalScan. What I went to was the service training-how to install it, how to fix it, etc. What kind of training is offered on the sales side and has anyone been to it yet? Looking for some info about the plug-ins. Thanks! Lee
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HP 8550

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I am trying to sell a gov't planning department an aficio 3800CD. The problem is that the director has HP on the brain and to make matters more difficult he had a bad experience with Ricoh printers over 10 years ago and wants to hold onto the memory. Do any of you printer guru's know weaknesses or downfalls of the HP8550 or could you provide any federal gov't references for the Ricoh? Help This could open a locked door. Thanks as always, John
Topic

HP Scanner 5500 Report

quality of its photograph scans. In our print and on-screen color tests, the 5550c produced images that looked sharp and bright overall, but some colors appeared oversaturated; our photo subject's skin tones looked much redder than in the original, for example. And the 5550c's monochrome scans seemed to drop more details (in darker areas, for instance) than scans from competing models did. However, we found that we could improve the color accuracy and detail by making various manual adjustments with
Topic

Hitachi Printing Solutions America, Inc. Adds

rapid order fulfillment. The quality system is registered to the world wide quality standard ISO 9001 giving resellers assurance of consistently high quality that provides a selling advantage. For more information, please visit the HPRSA website at www.dpc.com .
Topic

Aficio 2035 specs from downunder

reproduced without having to relocate the original. So efficient is the Aficio 2035 that you can also remotely web browse to your machine, locate your document in the Document Server and reprint without ever leaving your desk. It will also allow for the efficient merging of copy originals with digital print files for a single document output. Print Simplicity, No Matter How Complex the Document When printing, the Aficio 2035 allows detailed document settings either through PCL5e, PS3 or Ricoh's unique
-=Good Selling=-

This Week in the Copier Industry 10 Years Ago, The Fourth Week of March 2008

Interesting thread about "Sales People Ge NO Resect" with a crap load of responses. There are always two sides of each tale, and kudos for those that took the time to point out both sides. 



Weekend Copier Notes from 3/23/08

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Greenville-Spartanburg o Was authorized for Konica Minolta, Canon, HP & Sharp o Purchase price not disclosed - Adobe Corp. reported its worldwide financials for last quarter: o Profits rose 52% to $219.4 million o Revenue up 37% to $890.4 million o New CEO is Shantanu Narayen said; “We are not immune to any type of recessions, were one to come, and we are keeping our eye on the U.S. business” o Expects at end of year that revenue growth will only by 13% (as compared to 37%) - Toshiba announced it
Topic

P4PHotel - Konica Minolta Board

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For those of you who are duel line reps don't forget that we have the Konca Minolta board up and running and could really use your input and contributions on a regular basis. There are things that will show up there that aren't always on RFG side. Let's get together and make the KM board a great tool for all of us like the RFG is already!!!
Topic

Canon and efi

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, cost savings and productivity. The company's robust product portfolio includes Fiery(R) digital color print servers; VUTEk(R) superwide digital inkjet printers, UV and solvent inks; Jetrion(R) industrial inkjet printing systems; print production workflow and management information software; and corporate printing solutions. EFI maintains 26 offices worldwide. NOTE TO EDITORS: EFI, Fiery, Balance, OneFlow and Command WorkStation are registered trademarks of Electronics for Imaging, Inc. in the U.S
Topic

Xerox tool calculates environmental impact of printers

Jeremy Kirk PC World Tuesday, March 25, 2008; 11:19 AM Many businesses want to jump on the green IT bandwagon, but don't know where to start. But a new software calculator can suggest how offices can reduce the environmental impact of printers, copiers and other devices. Xerox says its "Sustainability Calculator" uses proprietary algorithms and document assessment research to suggest ways to reduce energy and paper consumption from office devices regardless of manufacturer. On Tuesday Xerox
Topic

Ricoh Nitix HELP!!!!

program. There is significant detail at www.ricoh-nitix.com . Click on Flash Movies and select "This is Steve" - 2 minutes- it wil crystalize everything I said. 2. Here are the Solution/Program details 1. Our Program 1. Help your sales people become professional consultants "trusted advisors" and certify your technicians in one day. 2. Transition you easily and effectively into an IT solution company that can deliver services no other provider can offer. 3. Help you add new services and
Topic

President of Ricoh "Talks about Business"

- Ricoh’s President of worldwide operation, Shiro Kondo, gave out details on its financials: o predicting increase in worldwide sales of 11% between now and end of fiscal 2011 o predicting total worldwide sales this fiscal of 2.5 trillion yen ($26 billion) o key driver will be sales of production print devices to commercial printers o will spend a total of $725 million to finish acquisition of IBM’s printer division by 2010 o IBM sold $1 billion worth of printers in 2006 o Has paid a total of
Topic

Salespeople Get No Respect?

Thursday evening. Salesperson sends email to manager stating how can this happen at this time of year! Manager then emails other managers about this and the person who was on vaca for the day has to come in. Salesperons feels really bad, however salesperson still has bills to pay and the salesperson small salary can't hold forver. Salesperson then receives email from booking administrator stating how unfair the sales person is to that person, and then is told that the they could have and would have
Reply

Re: New Tactics from RBS

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This story is a little old but worth repeating: We have a very good P4P client who has been with us for years. Loves their Ricoh 2090s, loves us. Adores me because I'm his local PrintShop Mail guru (yes, a little cross-vendor action there, thank you, Konica Solutions :-)...) He went to Graph Expo last September. This is the big printing industry show that is held in Chicago every fall. It takes up most of the huge McCormick Place convention center. All the big guns (Heidelberg, Kodak, etc etc
Topic

HP CM8060 interesting BLOG

the overall footprint on the machine...and Greg, I noticed that to service or remove a jam from the finisher, it needs to be slid out about 2- 3 feet..." she says. "I see", I say, "and?" "well, maybe they could put the finisher on a rotating platform so instead of sliding out a yard, it just moves half a foot or so and the rotates. This would allow me to free a jam and reduce the 12' foot print closer to 6 feet." My response, "interesting...and, does your Konica Minolta do this now? How about
Topic

New Color Printer from Ricoh?

SP 711 I was just poking around Ricoh Japan web site and saw this color printer, does anyone know if this will be one of the new color printers due to be launched soon. Looks like an Oki to me.
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Ricoh Losing Assignment of Proceeds

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I wander if this has happened to anyone else. When leasing to customers, we use the Assignment of Proceeds form that allows the leasing company to pay Ricoh direct for the equipment invoice. I usually sell 7-8 of these per month. The problem is that Ricoh keeps telling us that we owe a tremendous amount of money for the equipment that was leased and assigned to them. The leasing companies send all of Ricoh's monies to a lock box at the JP Morgan Chase Bank in Chicago. I have been very specific
Topic

Ricoh Full Line Color

see attached file
Topic

Ricoh Continues Fifth Season of Advertising With Major League Baseball

Ricoh Continues Fifth Season of Advertising With Major League Baseball WEST CALDWELL, N.J., March 24 /PRNewswire/ -- Ricoh Americas Corporation, the leading provider of digital office equipment, today announced that for the fifth consecutive year it will maintain a strong advertising presence in the pre-, post- and in game broadcasts of Major League Baseball (MLB) throughout the entire 2008 season. Ricoh is the sponsor of the broadcasts of Major League Baseball games on FOX Sports Net, the
Topic

Savin SPC222DN & Vista

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I've installed a Savin SPC222DN with a TCP/IP port on a Vista PC and once a day, all of the printers in the control panel disappear and you get a message saying something to the effect that before you can print you must install a printer. After rebooting the PC, the printers are back. Anyone experienced this or a similar problem? Any known solutions? I've since installed the driver on a 2003 server and shared it out, but I don't believe this will correct the problem. I'm stalling until I have a
Topic

Current Ricoh Spreadsheet for Monochrome

see attached file
Reply

Re: New Tactics from RBS

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understand why Ricoh behaves this way, Xerox doesn't try to cut their dealers throats, why does Ricoh"? Nice thing is that RBS cannot go into this account now. They have been directed from the higher ups to leave it alone since we are the dealer of record. I think they are desperate. The RBS branch I was told only has two technicians that cover a huge area. I guess that is why we are getting ship ins from RBS to service and support. Screw RBS!!
Reply

Re: New Tactics from RBS

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Problem is that Xerox usually only has 1 or 2 other dealers in each market. In our small market that has less than 4 Fortune 500 companies, there are 9 Ricoh resellers between the directs and indirects. People buy from who they trust and know. Develop great customer relationships with your base and it is irrelevant what the competition says about you....if you do a great job with your accounts your competiton just looks like idiots. If they are believing what these competitors say, then you
Reply

Re: New Tactics from RBS

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will be Ricoh Direct exclusive including GSA and state business. 3.) Ricoh will have no qualms about hiring away from dealers their best techs and salesreps. 4.) Almost anything Ricoh will be available on-line with the direct operations doing the installs. It happens slowly, one piece at a time. If you doubt me, talk to someone who has been in the business longer than 10 years. They remember the day when there were no direct operations, there were no internet sales, and there were no exclusive
Reply

Re: New Tactics from RBS

Here, here Jim, I too believe the end may be near, hopefully not in my selling career. I love my job and love what I do. All of the directs are subsidized (hope I spelled that right) by the parent companies. There's and old saying "if you can't bet them, join them". Seriously, I have been thinking more and more about this. I would have price support, inventory, demos, marketing, and the direct name: What I would lose: Working from home, endless boring meetings, rush hour traffic probably some
Reply

Re: P4PHotel - Konica Minolta Board

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RFG vs Konica-Minolta - Sounds like a duel to me.
Topic

How to Sell Wide Format

Saturday, March 22, 2008 Copier Sales People "How to Sell Wide Format" The buzzword in the industry is scanning and archiving. All of systems will scan in some way shape or form. If you work for a dealership or manufacturer that is selling wide format systems, you want to attack these types of clients. · Construction Companies · General Contractors · Architects (Design & Build) · Engineers · Builders · Print 4 Pay · Telecommunications · Utilities · Manufacturing Most of these clients will have
Topic

Danka Europe

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. With the operational restructuring behind us, we will now make expansion and growth-oriented investments in our U.S.-based technology and people. We have recently expanded our U.S. sales workforce by 8% and will continue to upgrade and add sales personnel, to better pursue U.S. market opportunities," concluded Mr. Frazier. "Danka Europe possesses a direct and indirect sales and service network in major European countries. By acquiring Danka Europe, the Ricoh Group in Europe will be able to retain
Reply

Re: Ricoh Continues Fifth Season of Advertising With Major League Baseball

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Ricoh just made an agreement to purchase Danka Europe operations.
Reply

Re: New Tactics from RBS

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I agree that great relationships are the key to managing your client base against competitors. My issue is with the behavior of a vendor that is supposed to be your PARTNER. In the case of my national trade show story, the exhibit was supposed to be promoting the international company Ricoh and their global brand, of which dealers are supposedly a valued part.
Reply

Re: Op manual for MP4000

I've uploaded them to documentmall. wwww.documentmall.com account name: art_post USERNAME: p4pusers password: goodpals you can use either version, the files are located in the Ricoh folder under P4P users. Make sure you use all lower case.
Reply

Re: New Tactics from RBS

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where it fell apart because RBS cannot deliver, price jumps and empty promises. Needless to say I was called and was able to deliver over 100K of loaners in less than a day and got the $100k plus deal and I have a $400k+ deal for this month because they want Ricoh out (3260c/5560c line sux and RBS issue) Now the Rant...Aficio league is crap. They are creating a database to go after your accounts...give fake names, blackout company info on invoivces and watch out for your DMAP accounts. I know
Reply

Re: New Tactics from RBS

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Just an FYI for anyone looking to get on with Ricoh...At least at the present time, they won't talk to you without permission from your company's owner. Like I said earlier, I think the day will come when they don't care but that is the current policy as I understand it.
Reply

Re: Edge to Edge printing problem

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I had similar problems with a Savin 9040 with RPCS and PCL5e drivers lately printing from Mas90 accounting software. Was resolved when I used a PCL6 driver. This is when you think, "man, I just want to sell a copier, not disect your software application". Glad you were able to get it resolved.
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Re: New Ricoh MPC6000 & MPC7500

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The MP C3500 (Savin C3535) does not come with toner, but it DOES ship with developer.
Reply

Re: Postscript and Windows Authentication

No luck with the new driver(s) and PS. The one from the ricoh website won't even install on print server running Windows 2003. No Dice
Reply

Re: Ricoh Nitix HELP!!!!

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We signed up at Vision last year and have been thoroughly pleased although we haven't done much with it. As a matter of fact, we have only installed one but the install went like clockwork and the customer has been very satisfied. We could sell them regularly if we just put our mind to it. My only word of caution is to know what you're selling before you sell it. I ran around talking about a network-in-a-box for under $10,000 which is fine. But I went on and on about all it would do and then
Reply

Re: Salespeople Get No Respect?

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First, if I was the salesperson I would send the sales admin a gift certificate for a nice dinner for two. Second, I'd come in Monday morning and start hitting it hard to have a great start to the new year. Third, I'd take Red and my sales manager out for a drink after work on Monday and ask them when writing and booking business is a bad thing. Fourth, I wouldn't think about it again.
Topic

Looking for a new job in Texas?

If so, we have some outstanding opportunities in the Lone Star State. We represent a growing client that is looking to add the top local sales and service talent to their team. Our client has opportunities throughout the state: sales reps, major acct. reps, sales managers, service managers, technicians. Great organization, with plenty of opportunity to advance your career. Very competitive salaries, excellent commission plan, & outstanding benefits. If you're interested - or would like to
Topic

New Tactics from RBS

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we can't fix a machine that we have to call them in to "fix it right". Which of course is laughable but it makes the customer wonder. Ricoh's response to us ..CONCERN!!! Ricoh's Actions... nothing...nada... (insert sounds cricket sounds here)
Topic

IP Fax, Internet Fax, or LAN Fax

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Help me understand what this customer needs. I sold a Savin 816mf to a doctor's office. Now they want to fax signed prescriptions to pharmacies via the 816mf, but not using the phone line which is now connected to their credit card machine. If the pharmacy has a standard fax machine using a phone line, what feature do I need to show the doctor? IP Fax, Internet Fax, LAN Fax, or something else?
-=Good Selling=-

7 Social Steps You Can Use To Help Crush Your Sales Quota!

Hitting quota or not hitting quota... The harsh reality boils down to this question... Are you at quota?

There comes a point in a sales professional's career when he or she misses quota. Maintaining a pipeline is similar to running a business; it takes focus, strategy, discipline, and execution.

"Nobody is going to buy from you because you have a quota to meet. They are going to buy from you because they see value in doing so"
Bob Burg

The percentage of sales rep's who reach or overachieve their quota can be considered established measures of sales effectiveness. Conversely, it is common knowledge the percentage of sales reps who do not reach their quota indicates room for improvement, which brings me to this...

How many sales reps would crush quota if they focused on increasing their business development activities?

The 800 pound sales gorilla has awoken! It is time for you sales reps to rise up, lead the way, set the example and become the sales professionals I know you can become!

THE EXTERNAL OBSERVER VIEW

Having walked a day in the life of a sales rep, I get it. I know how hard you all work and quite frankly how some of you don't. Failure to meet and exceed quota boils down to one thing and one thing only - inadequate efforts by you.

In a recent blog by Yip Yip "Sales quotas have increased an average of 6% year-over-year since 2015. But the number of sales reps achieving quota has been declining 25% a year, according to the 2017 Metrics and Compensation Research Report conducted by the Bridge Group."

Inadequate efforts equate to a lack of focus and consistency around one word...Prospecting. I ask you all to think about the following...

How would you crush quota in 2018 if 75% of your current account base decided not buy anything from you the rest of this year?

I encourage all sales reps to read "Fanatical Prospecting" by Jeb Blount.

"The brutal fact is the number one reason for failure in sales is an empty pipe and the root cause of an empty pipeline is the failure to consistently prospect"
Jeb Blount

ALWAYS BE DEVELOPING YOUR SALES PIPELINE

In 2018, sales reps must integrate the use of social to nurture, grow and facilitate crushing their sales quotas. Check out how I used a 7 step social approach by integrating it into my outbound prospecting strategies to go from ZERO to $1.3 Million in sales as a major account copier rep in a net new major account position.

HERE ARE 7 SOCIAL STEPS YOU CAN USE TO AUGMENT YOUR PROSPECTING EFFORTS

First things first, since you come to work in business attire then make the commitment to yourself that you dress the part online as well. This means make sure your LinkedIn profile positions you as a true sales professional. This will help facilitate your business development efforts.

Once you've professionally positioned yourself on LinkedIn...

  1. Craft and curate educational content. This isn't difficult... but for some it's uncomfortable and even a bit advanced.... it takes some time but what educational moments. You must educate yourself as well as your clients and prospects!
  2. Share the content with your social network to help kick start conversations. Sharing content isn't difficult. Part of what you must do is to continually educate your clients and prospects. Become their content concierge and serve them up bite sized educational moments.
  3. Become a frequent visitor of who has viewed your profile. The free version of LinkedIn gives you a limited amount of profile views. There's a high probability of missing some extremely important buyer views. This is a big reason to consider the premium version. Furthermore, I'd encourage Sales Navigator as the right sales investment social intelligence tool for aiding with your prospecting efforts.
  4. Convert the viewers to 1st level connections through personal invitations to connect. However, attempting to convert too early can be risky. I'd recommend following them on LinkedIn or saving them as a lead in Sales Navigator to then build further credibility and trust. A connection from a sales rep can be confronting if it's done too early or with a hidden agenda.
  5. Review the content engagement section for comments on your posts leading to further conversations. Another great tip, I'd say which is equally important is finding your prospects that are sharing their own content which is personal to them and their engagements. 
  6. Mine your network by reviewing 2nd level connections and then asking for help from the people who knew you very well, your current clients. Equally important, are the TEAM benefits of everyone's collective network by being digitally connected especially inside current and targeted accounts.
  7. Turn your online conversations to offline meetings. It all starts with making this a daily habit. Leverage the phone. The phone is your friend.

Nothing happens until you make the commitment to drive change in your life.

SOCIAL IS PART OF SELLING

According to PleinAireStrategies, The number one reason why sales reps were not hitting their numbers was, “Their inability to provide insight into a buyer, adding value and starting relevant conversations.”

How are you opening up new conversations? Here's an idea for you, create your own personal business development plan that contains a purpose, a plan and your goals. Once complete, I encourage you to integrate the 7 above mentioned steps to augment your prospecting efforts. You must make a non-negotiable pact with yourself and commit to this for at least 90 days. Start noticing the different ways you're capturing the attention of new prospects, how you're driving new conversation, how you're collaborating, how you're connecting and most importantly... how you're converting these opportunities to drive more sales revenue.

I challenge and encourage you all to let go of the 800 pound sales gorilla. Become the sales professionals I know you all can be and chart the course for others to follow - your client and prospects!

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way!

In 2016, I was recognized by ENX Magazine as, “The Difference Maker,” as someone who is making a difference inside the B2B office technology sector. I am passionate about helping sales reps succeed in creating their online brand image.

You can find more advanced training material inside the Social Sales Academy website.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitterSocial Sales Academy and on my podcast by clicking on Selling from the Heart.

 

 

A Few Reasons Why Copiers and Dust Don't Get Along

Tell me if I'm going crazy, but are you finding it harder and harder to maintain decent margins or GP?  

Seems like every office equipment dealer now has special comp plan for attracting net new business.  It's the sales war that we really don't talk about, but each one of us knows that there's someone out there that's willing drop to get that net new client.  I could go off on a tangent about plans to keep existing clients, but that's a blog I'll save for another day.

How does one find a client that's willing to pay for value?  I hate to use the word "solution", but if you can solve a clients problem or pain with a piece of hardware or accessory, isn't that a solution?

For those that are not students of the imaging industry (multi-functional copiers), they have no clue of third party accessories that can help a client solve an existing problem.  Right, accessories are going to help me?

First let's tackle some pain points for copier dealers and our special clients that lease or buy our copiers.  

Types of companies:

Companies that manufacture concrete items

Quarry companies

Companies that manufacture wood products (furniture manufacturers)

Companies that manufacture candy 

Companies that manufacture starch

Companies that manufacture glue

Companies that are located near a desert

Companies that produce textiles

What do They Have in Common?

Each one of these companies create and excessive amount of dust!  Dust can kill a copiers performance, drain service revenues and sour the client on your brand because copiers can't deal with dust!

Years ago I was called out to a concrete company that was in need of new copiers.  When I had my first look at those copiers.  I'm thinking, dang these copiers are covered with dust. What am I getting myself into, my service department will shoot me!

Pain

Okay, so we remember pain points right?  What's the pain with these copiers?

A. They don't make good prints or copies

B. The client is replacing the copiers every two years

C. The client has been threatened that their maintenance contract does not cover abuse (dust).

D. The copiers are always mis-feeding or jamming

Do you remember or every heard of dot matrix printers? 

If so, you'll remember that many of those printers were quite noisy because of the impact printing that they performed.  Clients wanted a solution to reduce or eliminate the noise.  The solution was to sell the client a printer cabinet.  Think of that cabinet more like a desk that enclosed the printer and had ports to allow for electric and the paper to flow in and out of the printer. We sold quite a few of these back in the day.

Let's get back to that dust issue for copiers  

GOOD NEWS! Today there is a company that manufacturers dust enclosures for copiers!  These dust enclosures are good for the copier dealer because eliminating the dust will improve performance, reduce service calls and eliminate pre-mature parts failure.

Clients will benefit from the elimination of mis-feeds and jams, ensure that they can get more than two years of service from each copier, ensures that a dealer will not drop the maintenance agreement, and print and copy quality will be acceptable.

GP

Remember that word GP and margin? That dust cabinet can be the difference from you getting the order over a competitor. In addition you get to hold or increase GP or margins because you're offering a value to your client.  Reminds me of an order I had last year for a specialty product.  I had almost $40K GP for selling two devices. Why did I get the order?  Because I was the only one who knew about the solution to ease the pain of the client (another blog for another day).

Above is the picture of the copier dust cabinet. It's now up to you to click the link and find out more about Copier Solution Shop and their dust cabinet.

Anyone else have an interesting stories about a special or unique order?  Would love to hear some!

-=Good Selling=-

You Are What Your Customers Say You Are!

Ever ask your customers what they think of you? Are you ready to hear the truth? Or a better question would be, "Do you want to hear the truth?"

"Your perception may not be my reality"
Aporva Kala

No matter how excellent you think you are, your success depends first and foremost upon how good you are in your customers’ minds when responding to their ever-changing needs. 

John Mackey (CEO, Whole Foods) nails it, “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”

You must always be delivering on your promises or your reality in the eyes of your clients, which is the only reality that counts, will all but negate your efforts.

THE CUSTOMER MINDSET IS WHAT MATTERS

And, it's unfortunate, because most customers have an instant mistrust for those in sales, no matter what industry.

This really effects 'sales professionals' who place their clients on a pedestal, placing their needs above their very own. They are faced with widespread prejudice that must be overcome.

A stereotypical mindset exists. All too many bridges have been burned and moments of being let down are all too fresh in their minds.

Descriptive words such as...

  • Used car salesman
  • Pushy
  • Talk too much
  • Aggressive
  • Money Hungry
  • Egotistical
  • Annoying

But, you can make a difference...

How well do you truly know your customers and how well do they know you? 

The only thing that counts is what your customers think of you. You are what your customers say you are!

CHANGE THE GAME, CHANGE THEIR MINDSET

If you want to be viewed as being 'great', if you want to be viewed as a true 'sales professional' then learn to become a servant. Stop selling…Start serving... Start being a leader of yourself and lead with your heart!

Truly successful sales professionals lead with the heart and seek to serve their clients. The most high-valued sales relationships are peer-to-peer in nature. This is a huge mental and strategic shift most will find exhausting. This is a non-negotiable item if you want to change the perception of your customers.

Adopting a servant mindset takes a conscious effort by learning and committing to develop self effectiveness in areas such as:

  • Listening
  • Empathy
  • Healing
  • Persuasion
  • Foresight

Think about stewardship with your clients. Make the commitment to grow relationships not for sales sake but to genuinely and with a sincere heart build a great community of clients.

You are what your customers say you are

3 THINGS TO LEARN TO CHANGE THEIR PERCEPTION

If you truly want to get to know your clients then take the sales hat off, roll up your sleeves and engage in healthy conversations. Are you having meaningful discussions with your clients outside of the selling process? How many relationships are you developing and nourishing?

Develop a sincere desire and demonstrate you're interested in your client's world and what motivates them.

When was the last time you had a conversation with one your clients that didn't involve trying to sell them something?

LEARN TO SERVE

You serve as the liason between your client, your company and the products and services you provide. Learn to be of service with each and every client. Lead with your heart.

  • A servant has a sincere, genuine and authentic desire to serve
  • A servant is all in and digs in deep
  • A servant is focused in on serving the needs of the person sitting right in front of them. They simply give a rip!

We all have an opportunity to serve. I can't think of a greater return on investment.

LEARN TO RELATE

Become a bit vulnerable. Reveal a little bit about yourself. Provide your clients with the feeling they know who you are. Empathize with them. Let them know you care! Find mutual common ground as you continue to nurture the relationship. Allow your clients to get to know the real you.

Place yourself in their shoes. Understand what they go through. Take your sales hat off and place your client's hat on.

Ask your clients what you can do for them. Don’t wait around for them to ask. You must become proactive and ask ahead of time.

LEARN TO LISTEN

Listen with intent to learn and without an agenda. It's not about you, your wants nor needs, it's about them. Too many come to the sales table with their own agenda.

Stop thinking about your quotas and commissions.

Ditch the hidden agenda and leave it back at the office. Sincerely focus on your customer and how what you sell can best serve their hopes, dreams and goals.

Zig Ziglar said it best, 

“You can have everything in life that you want if you just give enough other people what they want.”

Listen closely to your clients. Sales professionals seek to understand the needs, concerns, desires, issues, challenges and listen with curious intent. An amateur sales rep sells products, a professional sells a solution to the clients' problems.

IT'S YOUR RESPONSIBILITY

It's your responsibility to understand what your clients say about you! As a sales professional who's focused on long-term success, your main responsibility is to profitably serve your clients. 

By learning to change their perception of you, you will slowly but surely, eliminate the negative perception of salespeople.

Approach each client with the utmost of integrity. Remember, be authentic, be real, be genuine and most of all sell from the heart!

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way!

In 2016, I was recognized by ENX Magazine as, “The Difference Maker,” as someone who is making a difference inside the B2B office technology sector. I am passionate about helping sales reps succeed in creating their online brand image.

You can find more advanced training material inside the Social Sales Academy website.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitterSocial Sales Academy and on my podcast by clicking on Selling from the Heart.

 

Top Ten Copiers Leads for This Week in March

Wow!  So far this week in March has proved to be filled with opportunities for copiers.  We even had one this week for a commercial account in East Ohio.  As of today I' haven't found a home for that lead. If you're reading this please contact me about that lead if east Ohio is your territory.

Since the first week of March we've posted 23 Leads for copiers. While most of these are in the US, there's a couple in Canada also.

These leads are reserved for our Premium Members. During the first few weeks of this year we had a special for Premium Memberships.  Where the price was $119 annual, we offered up 20 Premium Memberships for $99 and that was for a Lifetime Membership.

If you email me this week, and mention this blog, I'll release another 5 Premium/VIP Memberships at the special sale price of $99 for a Lifetime.  This special is only open to new Premium/VIP members. apost@p4photel.com

Here they are for this week!

Lead for Fleet of Printers in Tennessee

Lead for Five Copiers in Florida

Lead for Grand Color Wide Format in California (this is a $100K opp)

Lead for Fleet of Copiers in Canada

Lead for Color Copier in California

Lead for Fleet of Printers in Connecticut

Lead for Fleet of Copiers in Missouri1

Lead for Fleet of Copiers in California (2)

Bid for Fleet of Copiers in California

Lead for SMALL FLEET OF Copiers in Maryland

All of these are time sensitive leads. Some big some small! 

-=Good Selling=-

The Lifeguard on Stubborn Pond

Recently I heard someone say, they were there to save an industry! It was at that second; I realized why some leaders in transitioning industries, are much too obligated to yesterday. For some it's not about saving an industry, it's about saving a deliverable or a process which yesterday’s benefactors have become less appreciative of today. Caution!

“During disruptive times self-preservationist may disguise themselves as lifeguards.”     

So, here’s my thinking. It’s not about saving. Just the word itself screams bring me back to life and make what I do last forever. Well, sometimes things must die to facilitate the growth of what will be new. In my mind, it’s not about saving industries being disrupted. It’s about re-inventing them.

There are too many wishful thinkers, unfortunately wishing for the wrong thing. In all businesses the evolution of products, people, and circumstances cause a constant modification process. Let’s stop thinking about how what we do must be somehow saved from extinction allowing us to do it forever. Instead, let’s think about how what we do must modify to remain relevant.

 “If you have to change you waited too long and should have modified along the way.”

Today the world moves so fast that yesterday is history and the future is closer than ever to today. Both agility and speed are needed to survive. In the past, the lease was longer on the vehicles customers used to get the outcome they desired. Remember; “Customers buy outcomes the means to their achievement always changes.” Meaning you must constantly be modifying.

Today progressive organizations are re-inventing themselves and winning against their peers who decided to focus on saving yesterday so they might live tomorrow. During innovation stop thinking about circumventing evolutionary changes or, saving something; stop thinking about how customers benefited by you in the past. Instead, listen to both their voices and their actions telling you what they want from the future.

Customers are not obligated to remain in the past to keep you company. One’s stubbornness’s to the way things were will not survive their customer’s quest for the freshness of a new future. Customers today have more and more options. Stop rejoicing about yesterday while your customers are being invited to the future by new competitors some born there or your old peers who moved there.

Re-invention is the reality of our ever-innovating world. So, stop trying to save an old value proposition and instead re-invent a new one.

In Closing: Beware of the lifeguards on the Pond called, Stubborn these lifeguards are there to save themselves by keeping you from swimming to the future.

 “A company becomes obsolete when they focus on bringing the past to the future, instead of bringing the future to the present.”

R. J. Stasieczko     

This Week in the Copier Industry 10 Years Ago, The Third Week of March 2008

One of the threads below references e-copy software. I loved that software!  Used it everyday and it was so easy to train users on how to work the software.

Enjoy the threads from ten years ago this week.

Weekend Copier Notes from 3/14/08

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5000 which has 20” wide paper path, runs at 500 feet per minute, and sells for $5,000,000.00 (IBM InfoPrint 5000 and Xerox 980 sells for $3,000,000.00 each) - Kodak claims to have sold 500,000 desktop color inkjet printers in 2007. According to HP, this is 1% of the total, while 46% of the units sold were from HP. - Kodak placed a NexPress S3000 production color system at Craftline Printing of Indiana. - Canon won a bid to install 48 MFPs at Hibernian Insurance in Ireland, on a $530,000 contract
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Konica Minolta Launches bizhub 40P/40PX Series

services and client support through an extensive network of direct sales offices, authorized dealers, resellers and distribution partners in the United States, Canada, Mexico, Central America and South America. Konica Minolta Corporate Contact James Norberto Konica Minolta Business Solutions U.S.A., Inc. +1 201.825.4000 jnorberto@kmbs.konicaminolta.us Konica Minolta Media Contact Bethany LoMonaco Lois Paul and Partners +1 781.782.5836 Bethany_LoMonaco@lpp.com # # # # # Konica Minolta is a
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Ricoh MPC6000 vs Xerox WC7665

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Just got hammered on the 2400dpi vs 600dpi on Ricoh. I didn't think you could get 2400dpi on a laser system. I obviously didn't do a good job with the customer. Any ideas on the resolution difference?
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Sharp Imaging and Information Company of America Expands Direct, Local Sales Operatio

Corporation is the U.S. subsidiary of Japan's Sharp Corporation, a worldwide developer of one-of-a-kind home entertainment products, appliances, networked multifunctional office solutions, solar energy solutions and mobile communication and information tools. Leading brands include AQUOS(R) Liquid Crystal Televisions, 1-Bit(TM) digital audio products, SharpVision(R) projection products, Insight(R) Microwave Drawer(R) appliances, and Notevision(R) multimedia projectors. For more information visit Sharp
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Toshiba America Business Solutions INC. PARTNERS WITH FUJITSU COMPUTER PRODUCTS OF AM

Corresponding left- and right-handed control panels give equal access to all users Duty cycle of up to 8,000 documents per day Fujitsu fi-5900C Sheet-Fed Scanner 120-ppm (simplex) / 240-ipm (duplex) scanning in monochrome and color 300-dpi optical resolution with dual-CCD scanning in letter and landscape formats Triple Ultrasonic Double Feed Detection with Intelligent MultiFeed Function 500-page ADF and low profile, space saving design Fujitsu fi-6000NS Color Duplex Network Scanner 25-ppm / 50-ipm
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Toshiba Announces Alliance with Ringdale, Inc.

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spans area and PC access control, and time and attendance systems, biometric recognition technologies and fax appliances. Ringdale, part of the Network Technology PLC Group, is based in Georgetown, Texas, and maintains design, manufacturing and marketing centers in the United Kingdom, France, Germany, Japan, Hong Kong and Singapore. About Toshiba America Business Solutions Inc. Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and
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RICOH INTRODUCES THE AFICIO MP 2550B/MP 2550 AND MP 3350B/MP 3350 DIGITAL IMAGING SYS

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-old leading supplier of office automation equipment and electronics, with fiscal year 2006 sales in excess of $17 billion, an 8.4 percent increase over the previous year. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network
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New Color Printer from Ricoh?

SP 711 I was just poking around Ricoh Japan web site and saw this color printer, does anyone know if this will be one of the new color printers due to be launched soon. Looks like an Oki to me.
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Ricoh Introduction of eCopy ScanStation and eCopy Desktop Software

Ricoh is pleased to announce the launch of updated versions of eCopy ScanStation and eCopy Desktop software. With Ricoh’s eCopy document imaging solutions, consolidate different document formats – handwritten, paper, electronic – into a single universal format. Paper and electronic processes can now be merged into a single workflow, giving your customers a solution that turns paperwork into paper that works. eCopy is designed to provide your mid- to enterprise size customers an easy to use
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Ricoh Discontinuation of the BP20N

Due to unforeseen demand for the BP20N (EDP code 402454) our inventory has been depleted earlier than planned. Due to this situation and the fact that we cannot obtain additional units, the BP20N is hereby discontinued.The replacement product, the SP...
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Canon honored with BLI award

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CANON U.S.A.'S imagePRESS C7000VP AND LASER CLASS 830i/810 MODELS HONORED WITH EDITOR'S CHOICE AWARDS FROM BETTER BUYS FOR BUSINESS Revolutionary imagePRESS Digital Press and Facsimile-Based LASER CLASS Multifunction Models Come Highly Recommended by the Editors of Leading Document Imaging Equipment Authority LAKE SUCCESS, N.Y., March 17, 2008 – Canon U.S.A., Inc., today announced that the Canon imagePRESS C7000VP digital press and the facsimile-based multifunction LASER CLASS 830i
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Re: Ricoh MPC6000 vs Xerox WC7665

You are just lucky that they did not bring up the fact that the Xerox is 8 bit vs the Ricoh 4 bit. Whenever someone starts talking about resolution say that 600x600 is true dpi. Anything over 600x600 is an emulation. Simply put, the machine guesses where dots should go so your solids tend to be inconsistent. See if that works.
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Re: New Ricoh MPC6000 & MPC7500

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I have yet to sell the Savin C6055 (MPC6000) also but was just told that my cost will be $1600 for the supplies when selling this model. Woe, not good! As a matter of fact, I have sold the C3535 (MPC3500?) a few times and I think I was not charged, does that come with starter toners and developer?
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New B930 Series from OKI Printing Solutions Delivers Fast, Feature-Rich Monochrome Pr

Color T.M. and design Reg. T.M. OKI Data Corp. 1 Compared to KM FS-9530dn, Lexmark W840dn, Xerox Phaser 5500dn, HP 9050dn 2 Available in the U.S. and Canada only About Oki Data Americas, Inc.: Oki Data Americas, Inc., headquartered in Mount Laurel, N.J., and a subsidiary of Oki Data Corporation of Japan, markets PC peripheral equipment under the OKI Printing Solutions brand, including digital color and monochrome printers, color and monochrome multifunction products and serial impact dot matrix
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How to Sell Wide Format

Saturday, March 22, 2008 Copier Sales People "How to Sell Wide Format" The buzzword in the industry is scanning and archiving. All of systems will scan in some way shape or form. If you work for a dealership or manufacturer that is selling wide format systems, you want to attack these types of clients. · Construction Companies · General Contractors · Architects (Design & Build) · Engineers · Builders · Print 4 Pay · Telecommunications · Utilities · Manufacturing Most of these clients will have
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Re: Big changes afoot with the new mp4000 and mp5000

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Posting here because Ricoh Order Processing is once again their usual non-responsive selves. Does anyone know if the old models (MP 3500-MP 4500, and by association the MP 2510-3010) are officially out of stock?
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Re: Big changes afoot with the new mp4000 and mp5000

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Following up to say that I did get a response from Ricoh, and here's what she said: "MP3500 (413496) 10 available in CA; 2 available in TN - No back orders MP4500 (413541) 21 available in CA; 6 available in TN; 27 available in PA - No back orders" Thanks, Art and John!
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Re: Ricoh MPC6000 vs Xerox WC7665

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Check the competitive comparison to the 5560 in the aficio league. According to the specs listed, the Xerox is only 600 dpi.
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Re: Postscript and Windows Authentication

Spring is officially here and there is a new PS driver on the Ricoh Canada web site to test. I hope to check things out in the next week or so and see if this works. Cheers! no dice
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Océ system is bursting with options

. Options to improve service within companies “In-house and commercial printrooms face a lot of pressure to prove their worth. The Océ VarioPrint 1105 gives our customers the options they need to meet their demands and deadlines,” says Rob Pijpers, International Product Line Manager for the Océ VarioPrint 1105. “The Océ Professional Printroom Program, furthermore, helps printrooms to better serve customers, maximize cost savings and prove their strategic value to companies. Together the Océ
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ScanRouter Instructions

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I was never good at setting up ScanRouter, so does anyone have easy to understand instructions? My first color customer still has his Savin C3210 and now wants to set up scanning.
-=Good Selling=-
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