February 2020
Copier dealers thrive selling content services solutions; Impact Networking, LLC and Kelley Connect share their successes as Authorized DocuWare Partners
If you want to provide real solutions for real business process challenges that organizations face every day, consider becoming an Authorized DocuWare Partner. By adding content services to your product portfolio, you can accelerate your sales with a unique selling proposition setting you apart from your competition. For complete details on the Partner Program, click here. To request to speak to someone about becoming a Partner, click here or contact mary.williams@docuware.com.
Tonight, I was able to have dinner with a friend of mine that’s also in the imaging channel aka copier business. We went from topic to topic and I finally landed on “What will our copier (MFP) business look like in five years?” It’s funny because both us of know what it’s going to look like and neither of us wanted to say it first. The business model of just selling copiers and providing service/supplies will change dramatically in the next five years because A4 devices will become more popular as manufacturers shift their focus from full featured A3 devices to full featured A4 devices. In addition, it seems there’s no short-term possibility that one of the seven copier manufacturers will get out of the copier business or sell to another manufacturer. For copiers dealers, this means lower revenue expectations along with lower profit margins.
Recently, I’ve thought a lot about how I can re-invent myself for 2020. What can I do to offset the possible loss in revenue from selling more A4 devices than A3? For me, the answer came quickly. I need to make the jump from focusing on copiers to focusing on helping clients achieve key organizational needs:
- A cloud-based document pool for archiving documents with easy, secure access
- Automated workflows to improve efficiency and productivity
- Seamless integration between existing applications for consistent data across the IT landscape
- Solid compliance and document retention policies in place
One profitable market opportunity to tap into is offering content services solutions. A recent white paper published by Nucleus Research stated, “Nucleus found that for small to medium businesses, investing in content management returns $8.55 in benefits per dollar spent. The key value drivers for these solutions are increased user productivity and cost savings from redeployed staff or avoided additional hires. As organizational transparency and the value of data continue to grow, companies that fail to fully leverage their own digital content will lag behind more savvy competitors.”
Copiers dealers need to change because keeping everything status quo isn’t going to cut it in the “Digital Twenties.” One hundred years ago, a decade was defined as the Roaring Twenties. It’s my belief that copier dealers can create their own Roaring Twenties again by offering content services solutions.
Since I have a great relationship with DocuWare, I was able to interview two leaders at highly successful copier dealers who are Authorized DocuWare Partners: Douglas Green, Sales Manager, Strategic Services at Impact Networking, LLC and Jason Ostendorf, Director of Professional Services at Kelley Connect. I brought seven questions to the table for them and I’d like to share their experiences selling content services solutions.
1. Share with us your background briefly; what is your position and company?
Green: I’m the Sales Manager for the Strategic Services Division of Impact Networking, LLC. Impact employs approximately 700 people in 20 locations across Illinois, Wisconsin, Indiana and Southern California. In addition to hardware and software, Impact Networking specializes in Managed IT, Design and Marketing, and ERP.
Impact Strategic Services leverages platforms like DocuWare to optimize business processes for growing companies. The Strategic Services team consists of a dozen pre-sales Specialists and Solutions Architects, backed by a team of 48 post-sales specialists that are responsible for project management, development and helpdesk support. I’ve been a part of Strategic Services since 2007 when we were a team of three people.
Ostendorf: My background is in accounting and technical sales. I am the Director of Professional Services at Kelley Connect, responsible for sales and implementation of supported software products.
2. How long has your company been an Authorized DocuWare Partner? What is your revenue percentage growth year over year?
Green: Impact has been a DocuWare Partner since 2006. We’ve been a top-selling Diamond Partner for 13 consecutive years, and the #1 DocuWare Partner in the Americas five of the last six years.
Impact Networking has averaged 27% year-over-year growth since our inception in 1999. We attribute our growth to our corporate culture, unique business model and local go-to-market strategy.
Ostendorf: We’ve been a DocuWare Partner for 5+ years and this is our second year as one of their top Diamond Partners. Revenue growth has increased dramatically in the last three years.
- 2017 - $182,355
- 2018 - $318,498
- 2019 - $543,811
3. What is the best part about being an Authorized DocuWare Partner?
Green: We’ve enjoyed a long and very successful relationship with DocuWare. The DocuWare senior management team has always been engaged and responsive to Impact’s needs and product enhancement suggestions.
Ostendorf: DocuWare has a good product with a good support team. The product is stable and provides customers with a flexible platform that they can grow with. The pricing structure is also favorable.
4. How is it working with your DocuWare Regional Sales Director (RSD)?
Green: We have the opportunity to work with several directors across multiple states. Whether working on joint accounts, small lunch and learns or larger events like Impact Optimize at Navy Pier in Chicago, the DocuWare RSDs do an excellent job supporting Impact.
Ostendorf: My RSD is Caleb Wolfe. Caleb is simply the best partner manager I currently deal with or have ever dealt with throughout all of our different software partner relationships. His knowledge, helpfulness and integrity are heads above others in his position at our other software partners.
5. Why DocuWare? What is the feedback you are getting from customers/prospects when you show them DocuWare?
Green: DocuWare offers everything both SMB and Enterprise customers are looking for: Ease of use, modular and scalable, integration capabilities and robust on-premises and cloud offerings.
Ostendorf: Easy to use with a friendly user interface; customers like the flexibility of the product in that it allows them to grow and implement it in many areas, but it also provides a favorable ROI almost immediately.
6. Can you share a story about your most memorable DocuWare deal? What were the pain points and what closed the deal?
Green: One of my favorite customers is a transportation company with locations in seven states. At the conclusion of our initial demonstration, we asked for questions and their CFO held up a sheet of paper that said “ROI.” We spent the next several months collecting financial information and conducting user interviews with over 20 departments and users. Bottom line: the ROI was overwhelming, and they became one of our largest customers. In addition, they became one of our first “managed” accounts in which we provide ongoing platform enhancement based on their requirements.
Ostendorf: My most memorable DocuWare deals have been when we have provided our customers with very high ROI’s using DocuWare. I have had multiple deals like this in the past year where their cost of doing AP approvals manually was significantly more than with the DocuWare solution. Each company’s reasons for inefficiencies were a bit different, but all have seen significant ROI’s from adopting the DocuWare solution
7. Why should a copier dealer sign up to be an Authorized DocuWare Partner?
Green: Print is a declining commodity. The ability to diversify your portfolio and provide your customers value beyond the traditional copier space is critical to the long-term growth of a dealer. DocuWare has a robust product offering, is user friendly and easy to implement. They are an ideal partner.
Ostendorf: DocuWare has a very good product and support team.
-=Good Selling=-
The End of The Day With Ray! The Poison Pill
MSP & MSSP Industry Notes for February 22nd, 2020
MSP & MSSP Industry Notes
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ComportSecure Recognized as Elite 150 Managed IT Service Provider on CRN's 2020 MSP500 List
- ComportSecure provides managed IT services, cloud services, IT datacenters, mobility security and network solutions
- ComportSecure is a division of Comport
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
Cohere Cyber Secure announces Fully Integrated "Cyber-Managed Security as a Service ...
- Cohere Cyber Security headquarters in New York City, NY
- Provides cyber security, unified communications, managed IT services and cloud hosting
- Announces new offering “Cyber Managed Security-as-a-Service”
- Designed for business operations looking for a single sourced set of cyber protective solutions
Loffler Companies Named to CRN's 2020 MSP 500 Elite 150 list for Excellence in Managed IT ...
- Loffler Companies provides integrated business technology and services partnered with leading partners such as Nutanix, Arctic Wolf, Microsoft, Mitel and 8x8
- Founded by Jim Loffler in 1986
- Loffler Companies also provides multifunctional copiers and printers, print management services, software and workflow technology consulting, and on-site management of copy and mail centers
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
CloudScale365, Inc. Acquires eApps Hosting
- CloudScale 365 based in Nashville, Tennessee and provides managed IT services worldwide
- Announces acquisition of eApps Hosting and it’s Create-aCloud platform
- eApps VCS Platform provides customers freedom to create custom Linux or Windows Virtual Private Servers, choose their RAM, CPU, Disk, and an OS template for their custom requirements
- Rick Lingsch, CEO of eApps, will continue as the Managing Director of the division
- eApps Hostingis a value-added provider of cloud hosting services for businesses and organizations, serving more than 2500 customers, hosting over 15,000 domains in more than 125 countries
Logicalis Honored on CRN's 2020 MSP 500 for Seventh Consecutive Year
- Logicalis headquarter in New York City, New York
- Logicalis provides international IT solutions and a managed service provider
- Named to Security 100 category
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
Stratosphere Networks Named to CRN's 2020 Managed Service Provider (MSP) 500 List
- Stratosphere Network based in Chicago, IL, provides managed IT services
- Named to Pioneer 250 category for the third consecutive year
- The MSP 500 list is divided into three categories: the Pioneer 250, which includes companies with business models weighted toward managed services and largely focused on small and midsize businesses (SMBs); the Security 100, which recognizes organizations that focus mostly on cloud-based, off-premise security services; and the Elite 150, which includes large, data-center-focused MSPs with a strong mix of on- and off-premises services
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
ViON Recognized on CRN's 2020 MSP500 List
- ViON located in Herndon, Virginia and provides cloud services for designing and delivery enterprise data solution centers for the government agencies and commercial business
- Named to MSP Elite 150 category
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
Iron Bow Adds Cisco® Hosted Collaboration Solution for Defense to its Services Suite
- Iron Bow located in Herndon, Virginia and provides technology solutions to government, commercial and healthcare markets
- Announces authorization by Cisco® to offer Hosted Collaboration for Defense to clients
Atmosera Named a Top Managed Services Provider by The Channel Company
- Atmosera located in Portland, Oregon an provides Micrsfot Azure cloud services
- Named to Security 100 category
- This past year, Atmosera became an Azure Expert MSP – Microsoft’s highest level of accreditation
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
Xamin Named to CRN's 2020 MSP500 List
- Xamin located in Chicago, Illinois and managed IT services for highly regulated companies
- Named to Pioneer 250 category
- Xamin was honored as an MSP Pioneer for its innovative approach to managed services
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
- SolarWinds headquartered in Durham, North Carolina and is a provider of IT management software
- Announces launch of SolarWinds Head Nerds Program
- Head Nerds serve as SolarWinds MSP partner advocates to help them learn how to create and sell services, protect their customers, demonstrate value, and stay ahead in the rapidly evolving managed services space
- “The biggest challenge MSPs face is how to work on their business, instead of just working in it,” said Mike Cullen, group vice president, partner success, SolarWinds MSP
RADER Relocates to Oil Center District to Accommodate Growth
- Rader provides Managed IT and Cybersecurity services
- Moving to new facility in Lafayette’s Oil Center
- Will allow for expanded Security and Operations Center
eMazzanti Technologies Recognized on CRN's 2020 MSP500 List
- Headquarters in Hoboken, NJ and provides managed IT services
- Named to Pioneer 250 category
- eMazzanti has made the Inc. 5000 list eight consecutive years, is a 4X Microsoft Partner of the Year, the #1 ranked NYC area MSP and NJ Business of the Year
- CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
- Three categories that include Elite 150, Pioneer 250 and Security 100
HP Joins Industry-Standards Initiative for Printer Security
- HP Inc. has announced that it has joined the Buyers Lab (BLI) Security Validation Testing program for MFPs and printers to help drive more stringent industry standards for printer security
- A federal grand jury in Atlanta returned an indictment last week charging four members of the Chinese People’s Liberation Army (PLA) with hacking into the computer systems of the credit reporting agency Equifax and stealing Americans’ personal data and Equifax’s valuable trade secrets
- alleges that Wu Zhiyong, Wang Qian, Xu Ke, and Liu Lei conspired with each other to hack into Equifax’s computer networks, maintain unauthorized access to those computers, and steal sensitive, personally identifiable information of approximately 145 million American victims
- Ponemon Institue published new report on frequency of cybersecurity
- incidents caused by insiders has increased by 47% in the past 2 years
- 4,716 insider incidents reported in last 12 months
- More here
Study of CIO priorities in 2020
- IDG’s CIO magazine released the 2020 State of the CIO research
- 45% will spend majority of time on security management
- 44% = aligning IT initiatives with business goals 42% = improving IT operations/systems performance
- 39% = implementing new systems and architectures
- 34% = driving business innovation
- 34% = leading change efforts
- Believe role is expanding into:
- 46% = customer experience
- 64% = cybersecurity
- 49% = data privacy/compliance
- 36% = operations
- 36% = business development
Hey Sales Leaders... What Words Would Your Clients Use To Describe Your Team? Would You Even Know?
“Spend a lot of time talking to customers face-to-face. You’d be amazed at how many companies don’t listen to their customers.”
H. Ross Perot
How many of you would agree with the following when it comes to your clients... their needs are constantly changing and it's up to your sales to team to understand hot to help?
How well is your team keeping up with what they need?
Your clients hold the keys to your success. They're no longer at the mercy of you, your team or your company. In fact, they're more interested in the experience your team provides as opposed to the products or services.
I bet what they really crave is clarity, transparency, realness and caring; not vagueness, insincerity, fakeness and a crap ton of excuses.
Client experience goes beyond service.
With a few descriptive words, how would your clients describe the experience they're receiving from your sales team?
Come on, I'm waiting for the words. What would they be?
- Are they personalizing the level of service?
- Are they in continual contact?
- Are they listening to your clients?
How well is your team creating experiences and memories?
In this highly competitive business world, where your team is being perceived as a commodity, how the heck are they standing out with your most precious asset, your clients?
Whose fault is it that you're being pigeon-holed as a commodity?
When's the last time you or someone on your sales team has dug deep, spoke from the heart and asked... what words would you use to describe the support being provided to you?
CLIENT RELATIONSHIPS MATTER
I'd like for you to think for a moment...
- How well does your team really understand what your largest clients want?
- Do they understand what they desire?
- Are they even relevant in their eyes?
Would you even know?
How many of you can honestly answer these questions?
Gut check time, isn't it?
I would like for you to think about your largest client, got it? Think about how much they mean to you and your company.
What would it mean to you and your company if you lost your largest client?
Your clients are the single most important factor in your long-term success. This is why the more successful your team becomes in understanding and forming meaningful relationships with your clients, the more successful you'll become.
In a sales world where trust is at rock bottom, no wonder many (yes some of your clients) are skeptical about what you say, how you say it and why you say it.
How well does your team know your clients?
What words would your clients use at this very moment to describe the support or the experiences your team is providing to them?
CLIENT PERCEPTION, IT'S REALITY
According to a report by Walker Information, customer experience will overtake price and product as the key brand differentiator by 2020.
Everyone in sales and those in leadership need a periodic gut check when it comes to client perceptions.
Cold doses of raw feedback are necessary in order to grow.
Humble pie tastes better with a nice cup of coffee.
I say this because there just might be an interesting gap between what your clients think of your team versus what's actual reality.
How your clients perceive your team just might be the key to sales growth.
- How many of you right now, at this very moment, understand the impact this has to you?
- How many of your clients see your team as being available and helpful to them?
- How many of your clients think of your team as heartfelt, caring and trustworthy or unreliable, arrogant and pompous?
I'm deeply concerned that many in sales have taken their clients for granted. They've failed at building, nurturing and growing their relationships. Building relationships with your clients is not a light switch you turn on then off. It's the emotional connection, the human connection and the heartfelt connection you make with each one of them.
How well is your team connecting with their clients?
Trust me on this one... fail to do this and I promise you at some point I know what will happen.
CONVERSATIONS DO MATTER
I'm concerned! I believe very few salespeople are having meaningful conversations with their clients outside of the selling process. How many new relationships are being developing inside your client base?
What's preventing your team from truly getting to know your clients?
How well is your team making your clients feel before, during and after doing business with them?
- What words would they use to describe how your team makes them feel?
- What words would they use to describe how your team cares about them?
- What words would they use to describe how much they trust your team?
What words would your clients use to describe your team?
Meaningful and credible relationships do matter! Discover the power of relational selling at Selling From the Heart.
I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.
Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.
You can find more material inside Selling From The Heart.
In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.
I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.
This Week in the Copier Industry 5 Years Ago (Last Week of February 2015)
There's a cool thread I did years ago about the history of the fax. We sold tons of faxes in the eighties and had a lot of fun doing it. It was not uncommon to sell multiple units along with boxes and boxes of thermal paper. There's also a cool thread about some fun that we had with selling fax machines.
Enjoy these threads from ten years ago this week!
Konica Minolta Rewarded for Sustainable Investment Standards With Globally Renowned Distinctions
Konica Minolta Announces Dispatcher Phoenix Release 5.0 With Exciting New Functionality
Konica Minolta Included in FTSE4Good Global Index for Twelfth Consecutive Year
Konica Minolta Sensing to Showcase Solutions for Efficiently Formulating, Evaluating, & Controlling the Color & Appearance of Plastic - NPE2015, Booth #S38026
Xerox Simplifies Mobile Printing with New Devices
Ricoh announces availability of RICOH Pro C7100X series at Graphics of the Americas
All Covered Named to Managed Service Provider Elite 150 for Eighth Consecutive Year
Ricoh gives companies broad new power to optimize performance of large MFP fleets
Canon Solutions America Introduces Oce VarioPrint i300 Digital Press to U.S. Customers
Kodak Leading Market Transformation with Digital Inkjet Technology
Ricoh Unveils 'New Dawn' of Workflow Efficiency For Multichannel Campaign Management
Canon teams up with 3D Systems to enter UK 3D printing market
Canon U.S.A. Introduces Océ VarioPrint i300 First-of-Its-Kind Digital Press
Xerox Propels Inkjet Accessibility with First-Ever, Fully-Integrated Roll-to-Cut Sheet Press
Paratore Signs Triples Throughput and Improves Quality with Newest-model EFI VUTEk UV Inkjet Printer
Canon is Developing Semiconductor Lithography Equipment Employing Nanoimprint Technology
Toshiba Announces Availability of Cloud Client Manager
RTI Digital Expands Dealer Network for the Memjet-Powered Vortex 4200 Wide Format Printer
3D Printer Market has Reached its Inflection Point and Taking a New Shape
Black Cost Per Page Poll for Segment 2 (produce 21-30 pages) Copier MFP
Estimating the cost per print
This History of the Fax Machine According to Art
Re: Ricoh ICE Update
Color Me Crazy: The Shocking Truth About Hyperlinks
I need some help please....
Auxilio, Inc. Announces Lead Sponsorship at HIMSS Privacy and Security Forum 2015
Re: Your thoughts on Sandbagging
Re: Your thoughts on Sandbagging
Re: Estimating the cost per print
BradT
Need Copy of Plotworks for MPW7140en
3 tips for being HIPAA-compliant in the healthcare industry
C250if/C350if
factors to consider before scanning
Re: Convergence
Re: MFP Dumb Bypass
Re: Your thoughts on Sandbagging
Re: Your thoughts on Sandbagging
Re: Your thoughts on Sandbagging
This Week in the Copier Industry 10 Years Ago (Last Week of February 2010)
Recently we had a contest for all of the salespeople at Stratix. It was not a demo contest but more about telling the awesome Stratix story to our clients. There were judges and then group winners for each branch. The group winners would then have the face off. Years ago we had this contest and I failed miserably, I was so bad that I wanted to be shot.
I have a hard time memorizing anything that has to be word for word, not sure what my issue is but I have an issue. This will make a good blog will write more on this later this week.
Enjoy These Awesome Threads from Ten Years Ago This Week!
Ricoh and Kodak Expand Relationship Through Extension of Reseller Agreement
IBM and Ricoh Deliver Intelligent Print Monitoring and Management System
Print Mgmt/Copier Sales Representative - AZ, CA, CO
Konica Minolta Receives Multiple ‘Pick’ Awards from BLI
MJ Flood wins exclusive Konica Minolta distributorship
Konica Minolta and Nuance eCopy Receive BERTL’s Best Award for Integrated Scanning So
Ricoh America's Corporation,
Canon U.S.A. Introduces Three New imagePROGRAF Large Format Printers
TOSHIBA LAUNCHES ENTERPRISE DIGITAL RIGHTS MANAGEMENT SOLUTIONS
SOUTH FLORIDA - Seeking Copier Sales Professionals
COPIER AGREEMENT – Kyocera Taskalpha 300ci
Copier contract to save district $250,000 over next five years
EFI Launches EFI XF 4.1 Color Management System for Commercial, Sign & Display, Packa
Canon is preparing to launch 5 new b/w A3 MFPs
Xerox chooses president of customer operations
BB&T awards exclusive five-year managed print services contract to Lexmark
konica111
Re: competing against xerox docucolor 252
Canon ir ADVANCE models in field
Color Printer Lead for Manhattan
Cape school board ready to take copier company to court
MP 6001 print driver issues
Orbis won't tender 10% of Oce to Canon offer
Lexmark Launches Evernote App for SmartSolution Printers
RISO Signs Vendor Agreement with Sir Speedy, PIP Printing, and Signal Graphics
competing against xerox docucolor 252
Re: Green Initiatives
Re: Rumor has it.....
Re: competing against xerox docucolor 252
ComColor FAQ's
Northeastern Illinois University RFP #MFD2010 Request for Proposal:
ITEX Rotates to East Coast for 2011 - Bigger, Better, Enhanced
PRESS-SENSE ANNOUNCES MANAGEMENT CHANGES
EFI XF 4.1 Drives Epson Stylus Pro WT7900 to Provide High-Quality Proofing for the Mo
Raster to Vector Auntie advises on CAD and CNC conversion agonies
Re: Questions
Re: CALIFORNIA DEALERSHIP LOOKING FOR COPIER TECHNICIAN
Re: Rumor has it.....
Re: Rumor has it.....
Re: Green Initiatives
Re: Not AGAIN!!!!!!!!!!!
Re: mps assesments
Re: competing against xerox docucolor 252
Paradigm Releases imagePRO Ci24HD Scanner
A2iA Named Among the KMWorld 100 Companies that Matter in Knowledge Management for th
This Week in the Copier Industry 15 Years Ago (Last Week of February 2005)
Why would this week be different than the rest of the weeks in February? Since I depleted by pipeline at the end of the year it's been quite the struggle to rebuild. Thus I'm no where near where I need to be with February coming to an end on Monday for me. To make matters worse I'm off to Aruba the first week of March for our Presidents Club Trip. I was able to add a couple of large opportunities this week, one for MNS and the other for 30 plus devices. At this time both are March or April business and both will take a lot of work to bring them home.
Enjoy these great threads from 15 years ago this week!
Xerox6030 With P/S
Toshiba’s Erasable Toner
Look what Canon has Color imageCLASS MF8170c
Re: Xerox6030 Service and Supply pricing
How2Beat Series Canon's New UFRII Driver
"Offical" Press Release THE AFICIO CL4000DN
Turn More Cold Calls Into Orders and Income!
Re: Toshiba’s Erasable Toner
Ricoh MV310
Minolta Di470
Law Offices and color printers
Re: B052 (Gest. 232)
Re: AP3800/CL7000/7100 Color banding
eCopy News Release: eCopy Expands Document
Wideformatguy
Re: Aficio 240W Paper Exit Problemsq
Re: AP3800/CL7000/7100 Color banding
Re: AF2228/2232/2238
Re: AF2228/2232/2238
Re: AP3800/CL7000/7100 Color banding
Document Management Study Uncovers Strategy
New Remote firmware upgrades
AF2228/2232/2238
GE Return instructions
SMB and McAfee
Re: CL400dn
Re: 2018 outgoing fax quality
Re: Xerox6030 With P/S
Re: New Remote firmware upgrades
Re: Leads in Georgia
Re: Law Offices and color printers
Re: Aficio 401 hard drive
Re: Aficio 401 hard drive
-=Good Selling=-
Prognostications for the Next Decade in the Copier Industry
Ten years ago I was a mere 53 years of age in 2010. Some news I remember was the start of the "War for A4" MFPs, Ricoh launched APP2ME (gone but not forgotten) and Canon purchased Oce for $1 Billion dollars (Oce brand is now gone also).
Funny thing about time, as more of it passes by we tend to only remember the BIG moments and forget about all the small moments that led to those BIG moments in our industry.
What will the next 10 years bring to our industry?
Will it be feast or famine for our industry?
- A4 print devices will continue to take market share from A3 in the SMB office space. I believe by 2030 A4 MFP's devices will exceed 70% of all placements. I tell peeps in the office "if I don't sell an A4 device someone else will".
- Copier dealers that are not willing to add another profit center like Managed IT Services, Content Management, or follow the migration of print to wide format or niche print devices will be gone by the end of 2030.
- No longer will we have 15-20 models of A4 and A3 MFPs for the office. Manufacturers will offer a maximum of 4 MFPs for both A4 & A3. Clients will be offered a subscription service that includes a speed license (for scan & print) with maintenance & supplies.
- By the end of 2030 we're only going to be left with four manufacturers of print devices. If I had to guess it would be the likes of Canon, KonicaMinolta, Ricoh and ........
- Mega dealers will continue to invest in acquiring IT related services companies that specialize in security, cybersecurity and cloud services. $3-5 million in annual revenue.
- Manufacturers will also divest and acquire additional Managed IT companies that specialize in security, cybersecurity and cloud services. Acquiring companies with $5 million or more in annual revenue.
- Manufacturers will acquire additional print related companies that focus on grand wide format, and niche print devices
There's so much good on the horizon for dealers and sales people. A smart man from New Mexico once told me that "change is good, and we need to change".
Yes, the next generation of technology sales people will not be as focused on selling copiers, but they'll be out there offering real solutions to everyday business problems. Still knocking on doors, making calls and adding some new marketing techniques for the roaring twenties! Business pain and business problems will never go away.
For those of us that are professionals we'll find it and offer recommendations that will continue to help businesses achieve greatness.
-=Good Selling=-
It Won't Work! Is the motto of the unimaginative, and the Cry of the Insecure
The XEROX/HP saga playing out is proving that many can't see past what's in front of them and have limited imagination to assist them in discovering how things could be, based on how things should be. It has been a few months since Xerox took the bold action and beat HP to the table in a merger discussion.
BUT XEROX IS TOO SMALL TO BUY- THE GREAT BIG HP!! Say those looking with no imagination.
Yes, HP should have approached Xerox. HP having three times the market cap acquiring the smaller Xerox, obviously makes more financial business sense. However, in today's business environment being bold and decisive are better attributes than being big slow and arrogant to yesterday's circumstances.
What would Bill Hewlett and David Packard do today? I would say they would have called Carl Icahn and brought the two companies together they surely wouldn't be sitting in silence. Bill and Dave were creators of the future, not managers of the past. Today Xerox seems much more focused on delivering the future to the present and much bolder towards accomplishing that.
"A company becomes obsolete when it focuses on delivering the past to the future instead of delivering the future to the present."
HP seems to be sitting quietly by hoping Xerox just goes away. I conclude that HP's silence is loudly defining their absolute lack of boldness. It appears as though the newly appointed HP leaders are more concerned with maintaining power as they create visions from memories. Where the Xerox leadership team is decisively expressing a desire to recreate tomorrow for an entire industry, a tomorrow where Xerox imagines two iconic companies coming together to reinvent the industry they both gave birth to. Xerox giving birth to xerographic print technology and HP giving birth to digital printer technology.
Of course, Shareholder value is essential, so, is a company's relevance, and most agree that relevance is what provides continuous shareholder value.
Some suggest this is all about Carl Icahn making money. Well, Carl does know how to make money. However, Carl is also a leader who is watching an industry that is quickly resembling another industry. Remember KODAK? I see Carl's interest as an interest not only about shareholder value but an interest in preventing two iconic organizations Xerox and HP from becoming victims of maintaining yesterday; something the world watched kill Kodak.
Remember, it was Carl who re-aligned the Xerox board, re-evaluated the leadership, and the direction of Xerox during the attempted sale to Fuji by the evicted past administration. I see Carl Icahn as one who is concerned for an industry and is showing his leadership in reinventing it, starting with the appointment of John Visentin as the new Xerox president, which has proven to have been the right decision.
Where's the outspoken HP Board Member? Arguing for Status Quo. Is HP's Board merely a rubber stamp for HP's brand-new executive team? We sure don't see any Boldness from their Board or Executive team.
HP's leadership is missing the value of this merger or, worse, are more concerned about protecting their positions than protecting their shareholders. The industry of print equipment and its services is unbalanced between supply and demand. Anytime supply exceeds demand adjustments are mandatory to bring back balance. Over the last couple of years, we continue witnessing declines in both document printing and copying, thereby declines in sales and manufacturing. The industry must consolidate, and HP's arrogance to ignore Xerox's offer is not in the best interest of the HP shareholders.
HP is gambling that they don't need what Xerox brings them. However, they are also risking that an alternative acquisition by Xerox won't affect them. These two gambles are foolish bets in a declining marketplace. Especially as the two are current market leaders in their core competences.
Xerox's ability to sell and then service what it sells through a push economy process utilizing a world-class direct and dealer partner distribution footprint. HP's dominance in desktop printing and compute equipment mostly sold through pull economy processes. Both Xerox and HP are globally recognized brands and they should capitalize on this.
HP is jeopardizing its dominance in a declining market, and if XEROX decides or is forced to move in a different direction, HP could face disastrous results. Use your imagination and think about the possibilities. The industry is consolidating, and all manufacturers are facing challenges with their financial outcomes, both revenues and profits are slipping downwards with increasing speed.
In closing: I would suggest that all those looking for the reasons this merger won't work instead imagine the possibilities of how this merger will work and regarding the noise around Xerox having too much debt as the buyer. Think about a strategy where Xerox sells an equity position in the newly formed Xerox/HP company. There're a few manufacturers I can think of who would be ecstatic to join in the re-invention of an industry. Think about Canon or Fuji. Yes, we all remember Fuji and Xerox once had an equity relationship.
In times of declining markets in need of diversification and consolidation, strange bedfellows emerge. As I have mentioned, it takes boldness and decisiveness to deliver the future to the present.
"Status quo is the killer of all that will be invented." HP don't get stuck in Status quo."
Visit and subscribe to my YouTube Channel where I have produced many videos on the Xerox/HP story. Here's the link https://www.youtube.com/watch?v=rud7wjNok3A&t=7s
Also if not already let's connect here on Linkedin I will look for your invite.
Ray Stasieczko
Is Buzzword Bingo Exposing You As An Empty Suit?
"Jargon allows us to camouflage intellectual poverty with verbal extravagance."
David Pratt, Foreign Editor, Sunday Herald
Buzz-riddled descriptive words may sound impressive but despite sounding important, there's usually little meaning nor substance behind the words.
Way too many in sales are using the same standard sets of sales jargon to describe situations as a replacement for just speaking plain old normal language. They rely on buzzwords to communicate concepts rather than explaining what they mean.
Let's get real for a moment... do you think this makes you sound or look smart? I bet it only adds more confusion especially when you need clarity.
Words matter and you must choose them wisely.
Communicate in a way that brings you to life. Hiding behind catch phrases and buzzwords is not a cool way to lead your sales life.
Have you met any gurus recently? What about ninjas? What about all the other self-anointed titles?
These words drive me freaking bonkers...
- Turnkey
- Value added
- Think outside the box
- Best in class
- Full-service
Nothing worse than an uneducated sales rep who recites information off the back of a brochure!
WEAK SALESPEOPLE HID BEHIND BUZZWORDS
It’s difficult to gain access to the C-suite. When you do get that meeting, it’s mission critical you maximize every minute. The last thing you want is to walk away empty handed, or worse, leaving the prospect confused and none the wiser about how you can help them do better business.
Don't be an empty sales suit!
Empty sales suits will try to cover up their lack of understanding and experience with science and jargon, all because they think it sounds good. All this does is confuse and alienate the buyer.
Hiding behind buzzwords and jargon prevents you from building rapport. Executive buyers are smart and will quickly see what's happening. Furthermore, they sense it immediately. They know when many in sales are out of their depth, as they lose interest and start looking at their watch, clear sign your meeting is over!
In George Orwell’s essay, “Politics and the English Language.” he shares his opinion on our reliance on “dying metaphors,” “pretentious diction,” “stale similes and idioms,” and other instances of mannered verbiage has clouded our thinking. He understood that if we only recite clichéd and meaningless phrases because they sound nice, we’re spared the effort and challenge of not only crafting our thoughts and opinions into fresh language, but actually confronting what our thoughts and opinions really are.
In other words, using unclear and cliched sales jargon reflects upon you with unclarity and canned thinking.
WHY SHOULD I TALK TO YOU? DON'T BE AN EMPTY SUIT!
Sales professionals, to be effective in opening business conversations you must speak the language of leadership. You must speak and act like an executive. Use language which precisely explains your thinking to the hearts and minds of those whom you wish to move to action.
One huge reason why executives' pay lip service is you're using sales jargon, canned crapola and buzzwords positioning you as a weak sales rep.
Live, walk, talk and breathe as a sales professional.
How well are you demonstrating competence? An executive appearance, presence and attitude may open some business doors of opportunity, however; without competence those can quickly dissipate.
Think about this equation...
An executive presence - competence = an empty suit
What happens in your first meeting, when the executive describes their problems and all you can contribute to the conversation is a stream of buzzwords, canned pitches and sales jargon? In a split second it becomes painfully obvious you have no clue about what they do, what problems they have or how you can even solve those problems.
This my friends is an empty suit. You are dead in the water!
STOP PLAYING BUZZWORD BINGO
Ditch the buzzwords, sales jargon and canned pitches. You're better than this!
Remove the business mask and become your true self. Ditch the facade and fakeness.
There are way too many sales reps out there who believe they are ‘A’ players, but they are nothing more than ‘C’ players hiding in an empty suit.
Expensive Armani suits are no substitute for business acumen. Fine clothing is not a substitute for brains.
I encourage all of you to look in the mirror...
- Are you being sincere with your clients?
- Are you bringing substance to your clients?
- Do you have that sparkle in your eyes with your clients?
Don't suffer in silence as the empty suit leads you down the road of obscurity.
I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.
Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.
You can find more material inside Selling From The Heart.
In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.
I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.