December 2020

The End Of The Day With Ray! Talking with Gary Thomas, he understands the Value in IT

Art Post · 12/31/209:30 AM

COVID19 Remote Working Day One Hundred and Ninety-Eight of Selling

Art Post · 12/28/2010:46 PM

COVID19 Remote Working Day One Hundred and Ninety-Eight of Selling Copiers

This is my second selling day of 2021 and the one hundred and ninety eighth day since I was optioned to working remote in New Jersey. This is also one of my traditional vacation weeks. You may ask what the hell is he doing writing about a selling day when he's on vacation? Ah grasshopper it's because every day is a selling day whether you're on vacation or not.

For someone like me it's extremely hard to shut the engine down especially after the events of last week. Our team put some special sauce on the last week with garnering almost $400K in revenue for the last three selling days of 2020. We can go into 2021 with the attitude that pandemic or not there is business to won and clients that need our help.

Today

I had a few action items that I had to clean up today and it was just a few emails that I needed to attend to. It was about 9:30AM when I received my first order of the new year via email. I was also not expecting the order because it was for two accessories that I didn't think the client would follow up on. Thus instead of letting the order sit for 5 days I put in the 40 minutes or so to process the order for our client. Nothing big but every order is going to be needed in order to get where I want to be in 2021.

In the next couple of days I'll also put in some additional hours to make sure Monday is off to a clean day of prospecting. Looking back it's seems like 2020 was over in the blink of an eye. The days of frustration, and anguish of 2020 are past and all I can think about is what pitfalls and perils may lay in wait for us in 2021. However from the past we know that hard work, that never quit mentality can and will pay off. Thus I'm looking at 2021 as a fresh start and there's something I need to accomplish one more time.

Afternoon

What does one do with a stay at home vacation? Well for me it was time to dedicate some time and resources to my other passion. That passion is creating and for me that means creating art of our items I find on the beach.

After four years of prospecting the local beaches I've taught myself how to make works of art and jewelry out of the shells and beach glass that I find. I will admit the first year I was learning and experimenting however and over the past three years I've been able to craft almost 500 pieces of artwork and jewelry.

It was two years ago when I started up my Etsy store named artpostdesign. The Etsy shop was another learning experience and much of my time has been taken up with taking pictures, uploading those pictures and then trying to tell a story about each of the shells that I find. I admitted to my wife the other night that I had not idea how much time is involved with setting up and maintaining the site. In addition I need to now gather an audience and create my brand.

It won't be easy, but I guess that's what I like about it. It's going to be another challenge to prove to my self that I can be successful in something other than copiers.

I call this shell "wheatfield". The "wheatfield" has an interesting story to it. I found that shell on my friends beach on the Coan River in Virginia. Every year Kathy and I take a trip there in the summer months. I found that shell three years ago and from what I gather it's a piece of a larger shell, however the sands and tides of time creating a beautiful piece of art. All I did was to find it, recognize the beauty and figure how it would hang. But the colors and the lines are wonderful. To this day I've never found another shell like it.

I call this piece "sunrise". The shell was found close to where I live and local name for the shell is "jingle shell". When you get a bunch of these shells together they can sound like small bells when they brush up against each other. This particular jingle shell (also know as mermaids toe nails) is "cupped" in shape and what you see in the middle is what I think is a rose quartz beach pebble. Thus both were cleaned, polished and drilled and I set the rose quartz in the cupped jingle shell. One thing I learned is that you need quite a few diamond drill bits to out a hole in quartz.

Creating

The creating is another passion of mine. I guess it's kind of similar to sales in a way because in a way we are creating opportunities with our clients and prospects. We are giving them a vision of the future on how our products and services can help then in their day to day business processes. Thus whether I'm out on the beach or in a clients office, oopsie I meant virtual meetings we are painting a picture of the future from our discoveries, right?

It's late. I have a big day of shelling in the cold tomorrow. If you have the time please pay a visit to my site. I also have a facebook page Jersey Shore Jewelry by Art Post and give me a like and a follow.

-=Good Selling=-

MSP & MSSP & IT Industry Notes

MSP, MSSP and IT Industry Notes December 28th, 2020

Art Post · 12/28/2011:21 AM

December 28^th, 2020

MSP, MSSP and IT Industry Notes

Konica Minolta Receives Four BLI Awards from Keypoint Intelligence

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced it has received four prestigious Buyers Lab Awards from Keypoint Intelligence
BLI PaceSetter Award in Healthcare
BLI 2021 Pick and Outstanding Achievement Awards
- Outstanding Cost Accounting & Recovery Solution: Konica Minolta Dispatcher Paragon
- Outstanding Achievement in Innovation: Return to Work
- BLI 2021-2022 PaceSetter in Hybrid Workplace

Pharos updates solution

Now offering version 5.3 of its Blueprint Enterprise solution
- Provides administrative improvements
- Touchless printing via Pharos Print mobile app
- Mobile QR Code print release configuration
- Sentry Print secure print support for Konica Minolta, Xerox and HP devices

Employees now more likely to expose data - Study conducted by Code42 Security

85% of employees are more likely to leak files today than before pandemic
76% of IT security leaders say their organizations have experienced one of more data
breaches since work from home started
59% = insider threats will increase in next 2 years
54% = do not have formal insider risk response plan
40% = do not assess how effectively their technologies mitigate insider threats

Study on government use of paper - Research conducted by Center for Digital Government

Survey of state and local government leaders
52% = paper documents make up 50% or more of initial records
68% = indicate eliminating paper is moderate to very urgent
70% = need for digital documents have increased due to pandemic
70% = accessibility on constituent-facing applications is either important or extremely important

Square 9 launches new services

Square 9 Software, maker of DM and ECM solutions, and headquartered in New Haven,
CT, introduced GlobalCapture Cloud Transformation Services
Provides an end-to-end secure platform for digital transformation in the cloud
Users have a complete cloud solution to capture, store and automate business processes

Boston Managed IT Outsourcing Cloud And VoIP Security Solutions Updated

Newly updated IT outsourcing and managed IT services have been launched by the team at IT Management Solutions.
Work with clients from Boston, New England

Ntiva and Southfield Capital Announce the Strategic Acquisitions of Forget Computers and Netlink ...

Southfield Capital, announced that Ntiva Inc., has completed the acquisitions of Forget Computers and NetLink Systems
Transactions represent Ntiva's ninth and tenth acquisition in the United States, reinforcing the company's continued growth in the MSP market
Forget Computers, based in Chicago IL, is recognized as the top Apple Technology experts in the NidWest and have focused solely on helping organizations support their macOS and iOS users
MetLink Systems, a provided of Managed IT services in Queens, NY, adds direct access to Manhattan and the surrounding Metro area,

AuthBridge, India's largest Authentication Technology Company unveils electronic signature ...

AuthBridge Research Services Private Limited, India's largest authentication technology company, announced the launch of its new electronic signature solution, SignDrive, a cloud-based document management solution
SignDrive is built on AI-driven optical character recognition (OCR) and the image recognition technology, and comes with an in-built signer verification
SignDrive combines AuthBridge's AI-powered verification technology with MSBDocs' automated document processing capabilities and offers a hybrid signature solution which includes electronically generated signatures

Cybersecurity Updates

The federal Cybersecurity and Infrastructure Security Agency (CISA) reported a large scale hacking incident involving government agencies and organizations that use SolarWinds supply chain software.

“grave risk” to federal, state and local government networks
Symantec has identified infections on over 2,000 computers at more than 100 of its customers
Attackers delivered malware to possibly thousands of organizations in the U.S.

The FBI is reporting that the Wizard Spider hacking group of Russia is using Ryuk ransomware to extort $61 million in ransom from US healthcare firms.

Colbi Trent Defiore was sentenced to 3 years in prison for stealing PHI to resell while working for a Medicare enrollment company in Louisiana.

ThreatPost magazine reports that Microsoft Office 365 credentials are under attack by fax alert emails.

Email impersonates eFax to coerce users to click on attached document to unleash malware.

Armis Security published report that 97% of devices affected by the Urgent/11 security vulnerabilities have not yet been patched

80% of impacted devices are still vulnerable to attack
Relates to CDPwn flaws in the devices that use Wind River VxWorks code
(could include printers and MFPs)

Weslaco Independent School District of Weslaco, TX notified an unknown number of students that their info may have been exposed after ransomware attack.

Researchers announced that they have found a way to turn RAM chips into WiFi cards to steal data from computers.

Malicious code could be planted by attackers to manipulate the electrical current inside the RAM card in order to generate electromagnetic waves with frequency consistent with WiFi signal spectrum

Taylor Made Diagnostics of Newport News, Virginia notified an unknown number of patients that their PHI was exposed after ransomware attack.

Apex Laboratory of Long Island, NY and satellite in Florida notified an unknown number of patients that their PHI was exposed after ransomware attack.

The U.S. Treasury and Commerce Department announced that Russian hackers broke into network and monitored staff email for months.

The Jersey City Municipal Utilities Authority of New Jersey notified an unknown number of customers that their info may have been exposed after ransomware attack.

The City of Independence, Missouri notified an unknown number of citizens that their info may have been exposed after ransomware attack.

University Hospital of Augusta, Georgia reported that it is turning away 20% of all incoming emails due to security risks

Averaging 550 cyber attacks per day

The City of Dade City, Florida notified an unknown number of citizens that their info may have been exposed after ransomware attack.

The Great Neck Yeshiva High School of New York notified an unknown number of students that their info may have been exposed after cyber attack.

Moderna Pharmaceuticals reported that hackers were able to access COVID-19 vaccine data.

The Wall Street Journal reported that on December 14th, Google had an outage which impacted Gmail, G Suite apps and other services.

Spotify notified an unknown number of customers that their info may have been exposed during recent data breach.

Twitter was ordered to pay a $544,600 fine to the EU related to recent data breach.

Helena Public Schools of Montana notifies some employees after burglar snatched USB with their time sheets.

Meharry Medical College in Nashville, TN, notified 20,983 patients that their PHI was exposed after an email phishing attack

MEDNAX Services Inc., headquartered in Sunrise, FL, is a provider of revenue cycle management and other administrative services to its affiliated physician practice groups that notified an unknown number of patients that their PHI was exposed after email phishing attack.

GenRx Pharmacy, headquartered in Scottsdale, AZ, notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

The Pascagoula-Gautier School District in Mississippi notified 7,000 students that their info may have been exposed after ransomware attack.

The Gardiner Public School District in Montana notified 200 students that their info was exposed after ransomware attack.

Avast Security reported that 3 million users are believed to have installed 15 Chrome and 13 Edge browser extensions that contain malicious code.
American Bank Systems, a document management company headquartered in Oklahoma, is being sued by its banking customers when their data was exposed during a breach.

Ditch These 3 Things, And Rise Above The Empty Suits In 2021

Larry Levine · 12/27/207:22 AM

"People spend too much time finding other people to blame, too much energy finding excuses for not being what they are capable of being, and not enough energy putting themselves on the line, growing out of the past, and getting on with their lives."

J.Michael Straczynski

The coming of a new year... a renewed commitment to an exercise plan, another new diet, another new sales compensation plan and another year full of promises.

I firmly believe the New Year is also a time to break bad habits.

Habits... they're simply behaviors that impact the decisions we make about how to spend our time, our sales activities and resources.

Over time, you accumulate experiences and knowledge which influences your outlook along with your ability to effectively manage what you do on a daily basis.

From the most tenured of salespeople to the less experienced, recognizing what's a good versus bad habit, this is the first mission critical step in understanding why you do certain things while avoiding others (like prospecting).

Poor performance is due to bad habits

I wholeheartedly believe that deeply rooted within bad sales habits, is a lack of personal accountability.

What constitutes bad sales habits?

At what point do these habits begin sabotaging productivity, performance and more importantly, pipeline?

ARE YOU PERSONALLY ACCOUNTABLE?

Weak salespeople point fingers and deflect, while sales professionals find out what they did wrong and fix it.

Honesty with yourself. This is the first step in personal accountability.

How many in sales are willing to answer for their outcomes which result from their choices, behaviors, actions and decisions?

Weak salespeople blame their situations on circumstances and other people.

Sales professionals build a strong sense of self, based upon personal accountability and these three things:

They don't blame others
They are constantly look in the mirror
They always work on their process

"Ninety-nine percent of all failures come from people who have a habit of making excuses."

George Washington Carver

RISE ABOVE THE EMPTY SUITS

I urge all those in sales to become serious about your career. Put in the time and do the work necessary to become a true sales professional.

What stunts sales growth?

What prevents sales reps from becoming sales professionals?

Ditch these horrible habits in 2021...

EXCUSES

Sales professionals slam the door on excuses.

I believe committing to excellence is the key to unlocking your success in 2021.

I'm massively concerned with the current state of many within sales.

What I’m seeing develop is a lack of commitment to excellence. A culture of excuses and finger-pointing has replaced hard work, grit, and determination.

So many in sales are using excuses to rationalize their actions regarding their circumstances, their actions toward other people, and the events or stories that prevent them from hitting their numbers.

I believe excuses are pure crap and often the primary reasons why salespeople are unable to accomplish what they need in order to succeed.

In order to smash your sales targets at the end of 2021, you must take personal responsibility.

You must hold yourself accountable to YOU!

It’s no one else’s responsibility to help you get to where you need to be; it’s yours and yours alone. This means that if you have a crappy month and fail to meet your plan, it’s not your manager’s fault, your customers’ fault, nor your prospects’ fault—it’s your fault!

You have to suck it up, self-reflect, buckle down, and get to work. Look at yourself in the mirror and commit to getting better.

Stop making freaking excuses!

Stop excusing your failures or your procrastination and start taking the steps necessary to become a sales professional

FEAR

The success you have in 2021 depends greatly on your sales skills. Everything from driving profitability, to bringing in new business, and client retention relies on your ability to sell.

What is concerning is the amount of salespeople who lack confidence with their sales abilities and skillset. Whose fault is that? I say lack of practice, preparation and planning has something to do with your low skill set.

With conviction and based on observation, it's no surprise that many tenured salespeople are nervous, afraid, and hesitant to do anything relevant to improving their sales skill set. Why? Fear of being exposed! Yes, I said it!

Admitting one's weakness is no easy step, but it is a step in the right direction.

Become vulnerable and develop the courage to help overcome your fears. Vulnerability will set you free.

Fear of being exposed will keep you in a state of complacency

I believe all of you have strengths. Becoming vulnerable with yourself won’t hurt you. It may put in a dent in your pride, but it is well worth it. I promise you.

Set aside the fear, become a bit vulnerable...

Ask for help
Admit to yourself... you don't know everything
Embrace the chaos and the stories in your mind

"It is hard to fail, but it is worse never to have tried to succeed."

Theodore Roosevelt

EGO

Sales professionals check their ego at the door.

Social Media, the movies and a vast majority of the public portray salespeople as egomaniacs with slick-backed hair and a “do whatever it takes to close the sale” mentality.

Perception is reality and it sure does remind us of Glengarry Glen Ross scenes, doesn't it?

While there’s always some truth to stereotypes, the biggest exceptions to the rule lie within us.

A huge ego is a sales growth buzzkill

Ego, it certainly plays a part in one's success but it can also hinder one from significant sales growth.

In our highly connected, digitally driven and socially empowered business world; highly assertive, a know-it-all mentality combined with a super-charged ego will be the kiss of sales death.

The real-deal sales professionals, you know... the true superstars - sell from the heart, are open-minded, curious, collaborative, vulnerable, open to learning and aim for genuine partnerships with their clients.

These professionals have humility and operate without any deception whatsoever. This is a direct conflict to the behavior of ego-driven salespeople.

Being an ego-maniac and self-serving, ruins relationships, cuts you off from authentic experiences and chips away at your clients' happiness.

“More the knowledge, lesser the ego. Lesser the knowledge, more the ego.”

Albert Einstein

YOU OWE IT TO YOURSELF

What would happen if you got rid of the excuses, overcame your fears and squashed your ego? Would this change your sales results? Would this help you in prospecting for new business sales opportunities or strengthen your client relationships?

Will excuses, fear and ego prevent you from being the best version of YOU?

Let's face it... we have all laid down the excuse egg. We all have beat ourselves up over excuses.

Excuses stunt our personal and professional growth.

Whining, moaning and crying in sales can be prevented. It starts with giving a rip about yourself and your career. Why is this important? You owe it your employer and more importantly your family.

"There's no crying in baseball and crying in sales can be prevented"

The legendary Carlos Santana nails it,

"Most people don't have that willingness to break bad habits. They have a lot of excuses and they talk like victims."

You can be a victim 2021 or you can choose to take action.

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it.

Selling From the Heart has been awarded by 'Book Authority', one of top 100 sales books of all time.

You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

R.J. Stasieczko

The End Of The Day With Ray! Talking SolarWinds Breach and IT Security with Milton Bartley

Art Post · 12/24/209:30 AM

Memoirs of a Copier Sales Person

COVID19 Remote Working Day One Hundred and Ninety-Six of Selling

Art Post · 12/23/208:04 PM

COVID19 Remote Working Day One Hundred and Ninety-Six of Selling

Where do I start since I've come to the end of my selling days for 2021?

Do I start with the fact that I was down the last day of the year this morning and knew that anything can happen to screw things up?

The year is finally over, it was the year that started when I got back from vacation this time of year. My end of year vacation is a stay at home vacation and it allows me to get some things done at home and just relax. I was back at it for 2020 business that first week of January.

Quarters

My first quarter of last year was a bummer and I did not meet my revenue quota. I was somewhere around 75% and as we know COVID19 struck in March and pretty much all was lost. The second quarter of April, May and June was one of my best quarters in the business in 40 years. At the end of the second quarter I was 1.5 months ahead of plan. My third quarter posted up at maybe 75% of plan.

When looking back on this year I can say that it took some really hard work along with some creative thinking to make things happen. At times in sales we can take a few days here and there to wait for things to happen. I also call that "letting the ball travel". At times you'll need to slow down a bit, slow the grind and see what develops or happens. However for the other 90% of our time we need to make things happen. We need to push the envelope, offer up different ideas or different financing vehicles for our clients. At lease two of my orders I used the "bakers dozen" lease. I truly believe that with out the knowledge of something as simple as the "bakers dozen lease" I would have not received those two orders.

2008-2009

This year proved to be the largest challenge I have ever faced. Especially when clients were faced with closing, lost business revenue and falling profits. That scenario reminding me of 2008 or 2009 when we had the financial meltdown around mortgages and the economy tanked. For those that were still in business there was one key denominator for all of those accounts. Whether they wanted to admit it or not all of them needed to brace for impact. All of these clients needed to reduce their cost of doing business. That cost of doing business is what I relied on to close many of the orders. I was able to give clients my vision of what they should do with their overall costs to run their print devices. It was a combination of reviewing needs, print volumes and getting creative with different print devices. Everyone wants to do more with less.

4th Quarter

My last quarter of this year I needed to close some where in the area of $200K in revenue. Yup I was behind the eight ball again, and it's nothing new to me. I can't name one year, well maybe one that I had my revenue numbers prior to any December. In addition December was also a short month because of the Thanksgiving Day break where we lost two selling days. At times I felt defeated and asked my self why did this have to happen. I guess after many years of selling you build a mental toughness that guards against the lowest of lows and the highest of highs. Because that's some thing that is learned by experience and not something that people are born with.

Waiting

By 1PM I had an order flow through for $12.5K which was a good. Even with the $12.5K (btw, this was an opp that stated NO yesterday and I turned them around) I still needed another $35K order and there was only one left on the plate. The client and I spoke yesterday and if the order was to come it would be today. I mentioned to the client that in order to save time since it was the last day of the month if I could send the documents in advance of the meeting. The client was okay with that and all I had to do was wait.... and wait and then wait some more. At 1PM I couldn't wait any longer and launched an email. It was 3PM when I heard back from the client and he stated the order was approved but there were no documents attached in the email. Yikes!

At 4PM I received the signed lease document but nothing else. Another email was launched along with a text. I received a text back to please resend the other two docs that need to by signed. Whew! It may just happen!

It wasn't until 4:45PM that I received the docs back. During the course of today I had prepped all of my docs that need to go with the order. At ten minutes to 5PM I emailed the docs to our order team.

The efforts of 2020 were now over. I accomplished my goal in a year when just about everything went sideways.

It's my belief that our industry and the nation is another six months or getting back to pre-COVID19 times. There's no doubt in my mind that 2021 will prove to be the bear that 2020 was. But who the hell want's EASY!

Teams

As with every good person that has a win there is a team behind them. It wasn't all me and I made plenty of mistakes along the way. But members of my team helped me to achieve my goal and I'm thankful for them. Our service team, our order entry team and the Captain of my team is our VP of Sales. He knows who he is and I thanked him for his help this year.

Our Community

There are others that helped and those are from our Print4Pay Hotel Community. We always find time to chat with each other and we are always there to lend and ear and I thank them for that. Special thanx for listening to me this year to Chris Polek, Jason Habbal, Eddie Jones, Dayna Karron, Greg Walters, Coach Salmon, Jeff Redmond, Mike Laverty, Chad Alban, Chris Pierson, Brett Apold, Brent Martin, Monte Jensen, John (wide format) Anderson, Monte (Tahoe), Mike Stramaglio, Greg Ross, Jesse Harwell, Joe Escamillia, Larry Hirsch, Ray Stasieczko and many others. My apologies if I didn't mention your name but I like you are getting older.

2021

Tomorrow will start year number 41 for me in SMB copier business. Tomorrow I know that I'll only be as good as my last month, tomorrow I hope to rise to another year of achieving my goals.

-=Good Selling=-

Memoirs of a Copier Sales Person

COVID19 Remote Working Day One Hundred and Ninety-Five of Selling

Art Post · 12/22/204:29 PM

COVID19 Remote Working Day One Hundred and Ninety-Five of Selling

Well four out of those 5 opportunities for this month went down the tubes by 11AM. I was able to get a re-consideration by using a drop close on one of the prospects. I figured what the heck, it's end of everything and I've got nothing to lose.

My 11Am net new appointment for the hardware/content opportunity went very well. We are close, so close in fact that the DM agreed for me to send all of the order documents in advance of the meeting they will have in the AM. At this point in time I think they understand what's been ordered is needed and will allow them to grow their business. Price seems not to be an issue. I'm hoping by Noon tomorrow to at least have the verbal and the signed documents by the end of the day. That one meeting was about two hours of my day.

The rest of the morning was spent playing catch up with the other four prospects. I was able to reach all of them and for various reasons beyond my control getting documents today or tomorrow won't work. I guess the good with the bad is that I didn't lose any of them to competitors and most will be in the funnel for January and February of 2021.

Sounds kind of odd talking about 2021 however in my sales life 2021 will arrive at midnight tomorrow night.

Just a another short blog and we'll see what tomorrow will bring. At least there is another day!

-=Good Selling=-

Memoirs of a Copier Sales Person

COVID19 Remote Working Day One Hundred and Ninety-Four of Selling

Art Post · 12/21/205:30 PM

Well......, nothing today. I wasn't able to connect with any one of the five opportunities today. All I can say is thank goodness there are still two days left!

I'm sure some are probably trying to avoid me like the plague at this time, however that's not going to stop me from going my job tomorrow and day after tomorrow.

I was able to get some prep work for some of the accounts that may have a chance of moving forward in January. There was no sense if making a ton of calls or emails since it's down to those last 5 accounts. Although I did just get off the phone with a net new prospect that is looking for an A3 color MFP.

After the 24th it's sayonara for at least a week, or maybe longer. It's that time of the year that I take to relax and recharge!

On the home front it seems that congress will pass another PPP bill. I posted a couple of links on the this site today about the PPP. I also sent those links to one of my net new prospects that put a lease or purchase decision on hold until they read more about the bill. I also didn't hear back from that account also.

Our dear Governor extended the Health Emergency for another 30 days in New Jersey even with vaccines being administered. One person I spoke with today is convinced that Murphy will not release his power until 70 plus percent of people are vaccinated in our state.

Just wanted to give everyone a short update.

Polek & Polek

If Today is Your Birthday "Thought for Today"

Art Post · 12/21/205:00 PM

This Week in the Copier Industry 15 Years Ago

The Week in Copiers Fifteen Years Ago

Art Post · 12/21/209:30 AM

The Week in Copiers Fifteen Years Ago

Last Week of December 2005

If you had to do it all over again, would you? My choice is no for many reasons. Never ever did I think I would have a sales career but this industry gave me second shot when I was young and had no direction. I must say that I'm very satisfied with the results. Here's to another forty years!

Enjoy These Threads from 15 Years Ago this Week!

New Ricoh Color MP

Art Post (Guest) · 12/26/057:21 PM

Ricoh reveiwed this unit in San Diego, interesting, since the engine is Hitachi, and the Feeder is Brother. Estimated Street Price: $799.99* The MFC-9420CN offers the convenience of having both color and b&w laser printing, copying, faxing and scanning in just one product! It’s the perfect solution for your small-to-medium or large business for everyone in the office to use. With its built-in networking, multiple users can share it for printing, PC Fax sending and scanning over the network

Topic

Ricoh Exemplifies Leadership In Color With Colorworks

Art Post (Guest) · 12/27/056:45 PM

-usa.com ), includes tips for improving color print quality, information and articles on color application, downloadable Office templates for newsletters and PowerPoint presentations, videos on Ricoh document management software solutions, as well as request forms for samples of color prints from Ricoh equipment. Examples of article topics found on the portal include, “Enhancing Your Work Environment Color Guide,” and, “Adding Impact to Your Business Documents.” Additionally on ColorWorks, there

Topic

Ricoh Exemplifies Leadership In Color With

Art Post (Guest) · 12/27/056:47 PM

Topic

Sold My first Print Mail!!

Art Post (Guest) · 12/23/057:17 PM

I sold a 40,000 token kit to a Church Group in New Jersey. I will train them when it arrives. I packaged it with a 3260. Hopefully this will be the beginning of some great residuals.Art Post

Topic

New Ricoh ColorMFP

Art Post (Guest) · 12/26/059:31 PM

[COLOR:GREEN]Ricoh reveiwed this unit in San Diego, interesting, since the engine is Hitachi, a

Topic

File Format for Fax Forwarding:

Art Post (Guest) · 12/30/059:07 PM

have ... little do they know, we have it too. All we need to do is change a Parameter Switch setting in User Tools. Ricoh Aficio 3224C/3228C/3235C/3245C/3025/3030/3035/3045 File Format for Fax Forwarding: By default, when these systems have the Fax Option installed, they can now forward fax receptions to the following locations (system must also be configured with the Print/Scan Kit): Any Address Book location: E-mail or folder By default these systems will forward the attachment as a .TIFF file

Topic

Need help with Kyocera 4530

Art Post (Guest) · 12/31/0510:27 AM

Can someone email me a brochure and a launch pakage for this system? I have some questions in reference to the finsher options and a few operational questions. Please email to art@p4photel.comThanx

Member

MidwestCopier

Re: Sold My first Print Mail!!

Art Post (Guest) · 12/26/058:00 PM

Now that I sold it, I need pricing! Does anyone have the DMAP Pricing for Print Mail? If so, can you please email it to me. Thanx Art Post

Re: Leads in Colorado

Boston Mike · 12/27/058:11 AM

Cornice Inc. http://www.corniceco.com WHAT IT DOES It develops high-capacity storage solutions for portable consumer electronic devices. (number of employees: 185) EVENT 12-14-2005-$97 million in venture debt and equity financing OPPORTUNITIES company expects funds to be used for... supporting development and manufacturing initiatives for its micro hard drive technology expanding its marketing and corporate sales groups potential opportunity to provide... products and services to support

Re: Leads in Hawaii

Boston Mike · 12/27/058:14 AM

Hoana Medical Inc. http://www.hoana.com WHAT IT DOES It develops medical devices for non-contact measurement of patient vital signs in a hospital setting. EVENT 12-16-2005-$10.2 million in an over-subscribed Series C round of funding led by Global Venture Capital (GVC) OPPORTUNITIES company expects funds to be used for... supporting sales and marketing of its first product potential opportunity to provide... products and services to support increased sales activities services to support

Re: Leads in Massachusetts

Boston Mike · 12/27/058:20 AM

and engineers PARTNERS none stated PEOPLE Michael Simon Chief Executive Officer Marton Anka Chief Technology Officer Dave Clairmont Chief Financial Officer Sean Ellis Vice President of Marketing Kevin Harrison Vice President of Sales Richard Redding Vice President of Business Development OFFICE(S) 3am Labs Inc. 500 Unicorn Park Drive Woburn, MA 01801 Toll Free: 800-993-1790 Phone: 781-638-9050 Fax: 781-998-7792 3am Labs Inc. Development Lab Erzsebet krt., 50 IV.em. Budapest, 1073 Hungary Phone

Re: Leads in Virgina

Boston Mike · 12/27/058:25 AM

Cloakware Inc. http://www.cloakware.com WHAT IT DOES It provides products and services that protect digital assets from piracy and unauthorized access and use. EVENT 12-12-2005-Announced the appointment of a new Senior Vice President and Chief Marketing Officer OPPORTUNITIES potential opportunity to provide... products and services to support a field sales force products and services to support increased marketing activities; services may include PR activities, collateral material development

Re: jamming

copier_doc (Guest) · 12/28/056:14 PM

Problem probably isn't caused by inverter at all, this is just what it looks like. Check the SMC logging data for more info on where the jam happened. Check, clean, replace all of the vertical transport sensors from the paper cassettes. A slight delay in feeding the paper up to the reggo area will cause phantom jams. You can wear up to 8mm from the TX unit before they may cause a problem. Also as part of your fault finding see if you can find exactly when it happenes. Duplex only, LCT,...

Re: Faxing and DSL

copier_doc (Guest) · 12/28/056:27 PM

Beware that not all DSL filters are the same, some are crap. Buy a decent filter and you should have no problems. Not heard of dots on the image before though, normally communications failures. You may want to check that ECM is switched on. You should get no dots on received faxes, or sent, if ECM is on.

Re: Pricing New 2016

Neal · 12/29/057:20 AM

Bill, when did cannon 4 become a ricoh dealer? seems to me you were just hp and panasonic when i was in Indy.

Re: Pricing New 2016

Jay · 12/29/058:05 AM

Cannon4 is not an authorized Ricoh Dealer.

Re: Leads in Quebec

Boston Mike · 12/27/058:23 AM

President of Engineering and Co-Founder Martin Lachaine, Ph.D. Chief Scientist Michele Jemus, M.Sc. Chief Financial Officer Allen R. Belinko Vice President of Sales Mark Broeders, M.B.A. Director of Business Development Geralyn Ochab, ARDMS Director of Clinical Business Development Rui Castro Lopes, M.B.A. Director of Enterprise Development Frederick S. Nagy, M.Sc. Manager of Quality Assurance and Regulatory Affairs Pierre Lecavalier, M.Sc.A. Biomedical Systems Engineer Desiree Dupuis media contact 514

Re: Leads in Utah

Boston Mike · 12/27/058:25 AM

Aradyme Corporation http://www.aradyme.com WHAT IT DOES It provides solutions in data migration/conversion, integration and application development for enterprises. (number of employees: 16) EVENT 12-16-2005-$3 million in financing from Eagle Rock Capital, LLC OPPORTUNITIES company expects funds to be used for... working capital expanding sales, marketing and product development efforts general business purposes potential opportunity to provide... products and services to support increased

Member

Rick R

Re: s-mail notifications

Old Glory · 12/21/0512:14 PM

Page 25 of the SIG (Sales Information Guide) discusses the embedded @Remote.

Re: Leads in California

Boston Mike · 12/27/058:10 AM

AirTight Networks Inc. http://www.airtightnetworks.net WHAT IT DOES It develops wireless firewalls that provide network monitoring and automatic intrusion prevention for enterprises and service providers. (number of employees: 100) EVENT 12-13-2005-$12 million in Series B financing led by Trident Capital OPPORTUNITIES potential opportunity to provide... products and services to support increased sales activities products and services to support a field sales force products and services to

Re: Leads in Connecticut

Boston Mike · 12/27/058:12 AM

Thermodynetics Inc. http://www.thermodynetics.com OTCBB:TDYT WHAT IT DOES It manufactures high-performance heat exchangers, fabricated metal components and flexible connector products for heat transfer, transportation, and plumbing applications, through its subsidiary, Turbotec Products Inc. (number of employees: 224) EVENT 12-15-2005-Announced the appointment of a new Director of Sales and Marketing OPPORTUNITIES potential opportunity to provide... sales training programs software and systems

Re: Leads in Michigan

Boston Mike · 12/27/058:20 AM

marketing, research and advertising services. equipment and systems for operational requirements services to support increased business development activities products and services to support its technical infrastructure equipment and services to support manufacturing operations products and services to support increased sales activities The company may use a portion of the proceeds for acquisitions. PARTNERS none stated PEOPLE J. Peter Farquhar Chairman and Chief Executive Officer Patrick J

Re: Leads in Missouri

Boston Mike · 12/27/058:21 AM

Vice President of Worldwide Sales John D. Yingling Vice President and Chief Accounting Officer Mary P. Woodward Senior Vice President of Strategic Development Richard D. Cramer, III, Ph.D. Senior Vice President of Science and Chief Scientific Officer Philip Small, Ph.D. Vice President of High Throughput Chemistry Simon Cole Vice President of Finance, Tripos Discovery Research Ltd. Janet Heenan Vice President of European Human Resources Gregory B. Smith Vice President of Development Kathleen Mensler

Re: Leads in New York

Boston Mike · 12/27/058:23 AM

CounterStorm Inc. http://www.counterstorm.com WHAT IT DOES It makes internal network security appliances that stop zero-day attacks in seconds. EVENT 12-12-2005-$9.5 million in Series B funding led by JK&B Capital OPPORTUNITIES company expects funds to be used for... expanding sales and marketing activities potential opportunity to provide... products and services to support increased marketing activities; services may include PR activities, collateral material development, advertising, and

Re: Leads in Texas

Boston Mike · 12/27/058:24 AM

Voyence Inc. http://www.voyence.com WHAT IT DOES It develops configuration and change management solutions that automate change, compliance and activation processes in enterprise networks. EVENT 12-13-2005-Announced the appointment of a new Vice President of Marketing OPPORTUNITIES potential opportunity to provide... products and services to support a field sales force products and services to support increased marketing activities; services may include PR activities, collateral material

Re: Leads in Washington

Boston Mike · 12/27/058:26 AM

services to support growth in target markets, including marketing, research and advertising services. equipment and systems for operational requirements services to support increased business development activities tools and services for product development activities products and services to support increased sales activities PARTNERS none stated PEOPLE William Colleran President and Chief Executive Officer Todd Humes Chief Technical Officer Vinay Gokhale Vice President of RFID Business Development

Re: New Ricoh ColorMFP

Art Post (Guest) · 12/27/052:29 PM

Was having horrible internet connections last night, here is the info: This product uses the Hitachi print engine and a brother feeder. Hope it works! Estimated Street Price: $799.99* The MFC-9420CN offers the convenience of having both color and b&w laser printing, copying, faxing and scanning in just one product! It’s the perfect solution for your small-to-medium or large business for everyone in the office to use. With its built-in networking, multiple users can share it for printing, PC

Re: 1515 CQ

copier_doc (Guest) · 12/28/056:34 PM

Sorry for me being stupid. 'Replace the toner' were my first words..... How many of us would actually replace the toner in the bottle, and not the toner bottle...

Re: File Format for Fax Forwarding:

v-tec · 12/30/0511:38 PM

Yes, the news is out. It seems that Ricoh does listen and change when customers speak. That’s why their on top.

Topic

image reduction

jswinberlin · 12/22/053:09 PM

I'm not sure that Stand Alone Scanners is the best place to post this, but couldn't find a better one. The "opportunity" we are faced with is that many of the Savin MFP's shrink the image when they scan it. This can result in a line appearing which is actually the trailing edge of the document. As a work around we have done the following (Savin 8035): 1. In the scan function select Scan Settings 2. Select Edit 3. Select Erase Border and set it to .1 4. After making the selection, put it into

Topic

Happy New Year!

Art Post (Guest) · 12/30/053:19 PM

My all of our members and family have a safe, happy, heathly and prosperous New Year! The Staff @ The Print 4 Pay Hotel

This Week in the Copier Industry 10 Years Ago

The Week in Copiers Ten Years Ago

Art Post · 12/20/209:34 PM

The Week in Copiers Ten Years Ago

Last Week of December 2010

Twas the last three selling days before the end of the year. Many thoughts were spent over the weekend on how to finish. Five opportunities are left on the board. The questions become which ones will come home on the 23rd. Could it be all five, could it 3 or could there be none?

Enjoy These Awesome Copier Threads from Ten Years Ago This Week!

Consider Xerox lease proposal for a copier for the Juvenile Detention Center

Art Post (Guest) · 12/27/1011:09 PM

Monday’s meeting Monday’s agenda requests that the county consider extending that vacation time for tax office employees until Feb. 1, 2011, with the district clerk having a separate but similar item for consideration by commissioners. Also on Monday, commissioners will: • Consider Xerox lease proposal for a copier for the Juvenile Detention Center and take action as necessary. • Hear from Kenderdine Insurance Agency to consider and approve renewal of property and liability insurance with

Topic

Weaknesses of other copiers

dtarvin (Guest) · 12/29/109:18 AM

Hi, all! I have learned recently that envelopes are a weakness of Ricoh machines. So now I am wondering what weaknesses the other brands (KM, Toshiba, etc) have. I know color on Ricoh is supposed to be the best, but besides that, are there any specific problems with other machines that I can point to when selling Ricohs? Thanks!

Topic

Up against Toshiba eStudio 2330

copyme · 12/24/105:39 PM

I am going in with a 2550C (C9025 Savin) and this looks strong. Has Postscript3 standard and print from USB. We have to add PS3 to print from USB, which is not listed as a feature but I understand from previous posts that we can do that with a download. CPC for color at 6.5 cents, I saw the contract.

Re: Weaknesses of other copiers

Shaja · 12/30/109:30 AM

tdarvin, AMEN to what Art said. When you get right down to it, all copiers these days do basically the same thing. Learn to differentiate you and your dealership's services (maintenance, leasing, customer care). And as far as whose color is the best, please do not buy into that whole chest-thumping thing. Darn, I get tired of reps trying to "out-color" each other! Talk to a Xerox rep and they can spin why Xerox color is better than Ricoh's. Talk to a Canon rep and they can spin why Canon color

Topic

Canon U.S.A. Announces The Availability Of uniFLOW v5 Fleet Management Solution

Art Post (Guest) · 12/21/107:55 PM

printer fleets, as well as improve document security and workflow capabilities including: Key New features in uniFLOW v5 •Third-Party Device Support: uniFLOW v5 extends third-party device support through the availability of popular functionality such as secure print, copy tracking and card authentication for several non-Canon models ensuring that customers can easily manage mixed-print fleets. •Canon MEAP and non-MEAP devices: uniFLOW v5 natively integrates with Canon Multifunctional Embedded

Topic

Scanners no longer on Ricoh site?

copyme · 12/22/1012:39 AM

I went to the Savin, Ricoh-usa and Lanier sites and there is nothing about scanners anymore. This was on 12-21-10. Has anyone heard anything?

Topic

Wide Format Copier Lease

Art Post (Guest) · 12/23/109:15 AM

). Printing allowance shall be for 10,000 square feet. Please see attached performance work statement for further details. Place of performance will be Langley AFB, VA. This RFQ contains 1 line item. The line item description is as follows: CLIN 0001: 12-month lease for wide format printer and scanner with full service maintenance agreement IAW performance work statement. Period of Performance will be for a base period of 12 months from the date of equipment installation with four (4) option years

Topic

Gartner: New Printing Technologies, Services To Cut Business Costs

Art Post (Guest) · 12/27/1011:56 PM

customers to adopt new printing technologies. "Companies are saying that managing print is one of the most effective ways to manage costs," de Silva Leon said. Printing hardware costs are rapidly declining, especially on the color side where the average sales price of a printer is predicted to fall at a cumulative annual rate of 15.8 percent from 2001 to 2011, de Silva Leon said. Customers are also looking for ways to improve their business processes. "Up to half of a knowledge worker's time could

Re: Rumor has it.....

GMAN · 12/21/101:51 PM

A few weeks ago, Ricoh cut 40 to 50 positions in their Dealer Divison, out of about 120. This is estimated to result in a total cost savings of $5M by the 33% reduction in staff. Has anyone heard that Sharp layed-off 30% of their dealer support personnel last Monday (12/13/10)?

Re: Ricoh PRO C901; myth or legend?

uofavb9 · 12/22/1011:54 AM

Sold one of the C901's to a customer who had been using Xerox for the past 10 years. Almost all of the shortcomings of the C900 (Banding on solid colors, fuser oil streaks, etc.) were addressed with the C901. I've been with RICOH now for 10 years and I can actually say that our color is now as good or better than Xerox and Canon on mid-prodcution units under $100k.

Re: Weaknesses of other copiers

Art Post (Guest) · 12/29/108:50 PM

). There was one more, however I need to keep that close to home and not make them aware that I know another weakness in their contract. Just to review, sell yourself, sell your services, find a knock out feature, or a knock out workflow (meaning on the zebra xyz copier, they may have to use 15 click throughs of the mouse for a certain print setting, or they may have to go through 5 sub menus to get to a much used mfp feature). Do, the homework and remember the harder you work, the luckier you get. Art

Topic

"We have one copier that was severely damaged and another that had minor damage.

Art Post (Guest) · 12/21/107:43 PM

says, more than technology was damaged in the vandalism. "We have one copier that was severely damaged and another that had minor damage. We had a lot of glass breakage. The estimates are in and we're just waiting on direction from the insurance company on how to proceed," Cartwright explained. He notes glass replacement will be a costly endeavor and will raise the damages to around 100-thousand dollars. Cartwright says this still isn't as bad for the district as what was initially feared. The

Topic

Businesses of All Sizes Can Now Take Advantage of the Océ MPS Program

Art Post (Guest) · 12/21/107:46 PM

clients that have a mixed-manufacturer, legacy output fleet, including both laser and non-laser devices. MPS Express is a simple print management program designed to allow smaller office environments to get started with MPS immediately. Upon completing a quick and simple assessment, an Océ sales representative utilizes the MPS Express web-based tool to instantly generate a program proposal, which includes pricing based on the client's unique printing data and contract documents. There is no need

Topic

Océ Wide Format Printing Productivity Solutions: MCADcafe

Art Post (Guest) · 12/21/107:48 PM

Topic

Wide Format Copier Lease

Art Post (Guest) · 12/23/109:16 AM

http://p4photel.com/eve/forums...583988657#8583988657

Topic

Ricoh MPC 3001,3501,4501, 5501 Quiz New!

Art Post (Guest) · 12/25/1011:13 PM

Make your own Quiz!

Topic

RFP for 157 MFP's in Texas due 1/31/2011

Art Post (Guest) · 12/28/1011:34 PM

http://www.fortbend.k12.tx.us/finance/bid_action.cfm V. FBISD Annual Impressions FBISD has approximately 157 Xerox copiers under lease with the estimated annual copy volume of approximately 134,869,130 (see attachment n.- contract to expire in Aug 2011). In addition to this, FBISD has approximately another 180/Canon copiers that are owned by the District and under a separate maintenance contract. As these machines (Canon) reach the end of their life span, they will be retired and replaced with

Topic

RFP for 23 color copiers "ends 1/13/11"

Art Post (Guest) · 12/30/109:27 AM

http://mbec.phila.gov/procurement/bids/S1YK0010.PDF

Topic

Lead for 23 color copiers "due 1/13/2011"

Art Post (Guest) · 12/30/109:28 AM

http://p4photel.com/eve/forums...643901757#4643901757

Topic

5 common print related help desk calls in large organizations

Art Post (Guest) · 12/30/103:47 PM

Often when large organizations approach us to talk about print management, a common problem is that their help desk department gets a lot of printing related support calls. In this blog post, we're going to list some of the most common printing related problems that help desk representatives in such organizations have to deal with. WAN related printing problems When we say "large organizations", we mean organizations with at least hundreds, sometimes thousands, of printers in many different

Re: First Look New Ricoh MPC2801_3301

Jomama · 12/22/109:19 AM

I set up two C4501s this week. This law office has two workstations that are Win7 pro 64 bit. The rest are XP. There are no cotton-pickin drivers for this series on Ricohs site. And the C5501 isnt even listed. I'm going back today and will try the Univeral print Driver (64bit). I have never used it before.

Re: First Look New Ricoh MPC2801_3301

Jomama · 12/23/1011:56 AM

Dude, that Universal print driver worked like a charm. Looks just like the PCL 6. I usually install the 5c but these machines are replacing two C6501's that are off lease and they are used to the PCL6. Also I got an email from Ricoh support in answer to the lack of drivers question. They pointed me to Ricoh-AP.com (Asia Pacific) and all the drivers are there. Nice save, Ricoh.

Re: Consider Xerox lease proposal for a copier for the Juvenile Detention Center

Art Post (Guest) · 12/28/1010:18 PM

• Approved a Xerox lease proposal for a copier for the Juvenile Detention Center at a cost of $296 a month for 36 months.

Re: Weaknesses of other copiers

fisher · 12/29/105:27 PM

Envelopes are not an issue on the color machines if you run them with the flap open on the old models. The newest models just seem to work if you have the paper type set properly. Honestly I haven't seen many copiers or laser printers that do a great job with envelopes other than HP's larger printers with the envelope feeder.

Topic

50 ppm mfp bid in SOutheast "due 1/3/2011"

Art Post (Guest) · 12/23/109:19 AM

Item one – Digital Copier a. Digital copier b. 50 pages per minute c. ADRF d. ADU e. Four 550 sheet paper drawers f. 100 sheet bypass tray g. Console h. Surge Protector i. Zoom: 25-400% j. Maximum copy size: 11 x 17 Performance Reference: Ricoh MP5000 digital copier. All functional equivalents must meet or exceed the standards of the item referenced. https://www.ips.state.nc.us/ip...NCY/PDF/07897900.pdf

Topic

Brown County employees charge $1.4M in 2010

Art Post (Guest) · 12/27/1011:11 PM

The 96 employees who have county-issued cards charged $1,427,500 so far this year. By far, the largest single item charged on a county-issued credit card was the yearly maintenance for all county copiers, printers, and fax and scanner units — $21,977 by Purchasing Department buyer Dale DeNamur, according to Purchasing Manager Cheryl Corbeille. All items are included in each department's budget, but the credit card system is designed to reduce the volume of purchase orders, invoices and

Topic

70 MFP RFQ CPCP $500K- $1,000,000

Art Post (Guest) · 12/28/1010:51 PM

of this contract. The program requires forty-one (41) machines providing 22 ppm copier/printer/fax/scanner, fifteen (15) machines providing 35 ppm copier/printer/fax/scanner, ten (10) machines providing 45 ppm copier/printer/fax/scanner, one (1) machine providing 60 ppm copier/printer, one (1) machine providing 45 ppm black & white and 35 ppm color copier/printer/scanner, account management tools, and a per copy cost for copies in excess of 3,000,000 per year. Contractor will provide a no-hassle

Re: First Look New Ricoh MPC2801_3301

Anders And · 12/23/105:16 PM

Sounds good. Havent tried the Ricoh UPD yet, HP's upd sucks...

Re: PPDM on C4501

Old Glory · 12/26/101:14 PM

You now get license keys via the TSC website. Ricoh was having to pay for every license whether it got used or not and was about to scrub the program. This was a way for them to only have to pay for licenses that actually get used.

Member

OTIT

Member

lhowe

Member

Lauren

Re: Ricoh 240w and Savin 2404wd

PrintDoctor (Guest) · 12/22/1010:32 AM

Does anyone have a service manual for the 2404wd..I would appreciate it, Ernie - Orlando, FL

Re: New Ricoh MP C300SR Unleashed!

fisher · 12/30/101:05 PM

Came across a UK website where the have their retail prices posted so people can buy on-line (Great! Just what we need....prices on the web). Anyway, the 300 is selling for the equivalent of $2,560 american for the main body and $100 for the cabinet.

Topic

Lead in Bellingham, WA

Art Post (Guest) · 12/28/1010:31 PM

& print Checkbox 23 scan & copy Checkbox 24 Checkbox 25 Checkbox 26 Checkbox 27 Checkbox 28 Checkbox 29 Letter & legal (8.5x11, 8.5x14) Checkbox 30 Ledger (11x17) Checkbox 31 12x18 Checkbox 32 Checkbox 33 Checkbox 34 Checkbox 35 Checkbox 36 Checkbox 37 Checkbox 38 Checkbox 39 One Line Textbox 1 sk8_god_69@hotmail.com One Line Textbox 2 98225 Multiple Line Textbox 1 --- Checkbox 40 Now Checkbox 41 Checkbox 42 Checkbox 43 Checkbox 44 Checkbox 45 24x36 Checkbox 46 Checkbox 47 color scan One Line Textbox

Topic

Pantones on C4000?

montecore · 12/30/1012:11 AM

Trying to find some information. Can the Ricoh C4000 do Pantone color matching WITHOUT the embedded fiery option? I know the fiery MSRP is $4500 what is the street price? Can you give me an idea what a C4000 runs on the street? I know Ricoh raised the MSRP compared to when this first came out....why did they do this? Thanks for your help!

Topic

For leasing legal eagles!

Art Post (Guest) · 12/30/103:27 PM

. -------------------------------------------------------------------------------- NOT TO BE PUBLISHED IN OFFICIAL REPORTS OPINION O'LEARY, ACTING P. J. This is the second appeal filed by Mohammed K. Ghods, an attorney, regarding his grievance over a broken leased photocopier. He filed a lawsuit seeking $250,000 in damages, plus punitive damages, and attorney fees and costs. He sued the leasing company, Citicorp Vender Finance, Inc. (Citicorp) and the copier dealer, Select Office Solutions, Inc. (Select). The trial court entered a judgment of dismissal in favor of Citicorp after

Hey Salespeople... How Would You Feel If You Lost One Of Your Top Accounts?

Larry Levine · 12/20/207:59 AM

"At the end of the day, it’s not what you say or what you do, but how you make people feel that matters the most."

Tony Hsieh

How many of you understand what your top clients want? How many of you understand what they desire?

Are you even relevant in their eyes? Would you even know?

Right now, at this very moment, how many of you can honestly answer these questions?

Gut check time, isn't it?

I would like all of you to think about your top clients, got it? Think about how much they mean to you and your company. Think about all the potential business opportunities, referrals and relationships.

What would it mean to you and your company if you lost your one of your top accounts?

If I had a dollar for every time I've heard these statements, “We service the heck out of our customers. They’ll never leave us.”, "They love me, they're not going anywhere." Here is the best one, "I own this account." And then all of a sudden, a cold dose of reality sets in, a competitor walks away with one of your top accounts and no one ever saw it coming.

I'm not here to cast ill-will. I'm asking all of you to think. I know you work hard for your clients. You take them seriously. You provide great service and yet some still leave, why?

Can we all get real for a moment... Your competitors are calling on your largest clients, just like you are calling on theirs. If you simply fail to take care of them, listen to them, love them, learn from them and even grow with them, then don't be surprised as to what happens next.

Follow along with me... a long list of 'little things' start to develop, things begin to silently fester over time, calls and messages aren't returned in a timely fashion like they used to, and then BAM you’ve been replaced with a shiny new sales professional.

If you fail to continually enhance the experience, don't be surprised if your clients look elsewhere for new experiences.

THE MOMENT

There comes a time when this conversation happens: “After careful consideration, we have chosen to buy from someone else.”

The sting, the bite or even the punch in the gut is worse when it's one of your top clients.

If you start making excuses as to why you lost the deal, you’ll never correct the behavior. The sting of the loss will linger much longer than you want it to.

Michael Pedone

You can mope around, cry like a baby, complain, point fingers or even deflect. Do whatever you need to do allow yourself to feel bad. Yes, allow yourself to feel bad. It sucks. The initial wave of stress and anxiety is completely normal and probably inevitable. Let it out and rightfully so.

Whose fault is it? Yes, you heard me, whose fault is it?

I believe it is not how long you choose to dwell over it but, what you choose to do afterwards to recover from it. (I bet now you wished you took prospecting serious).

Worrying a bit can fuel a positive change!

If you treat your clients as a mere transaction, then don't be surprised when they take their business elsewhere.

Losing one of your top clients is horrible. I get it. It's hard not to take it to heart. It happens but what can you do to prevent it from happening?

According to Tom Cates, founder and chief client officer of SalesEquity, a client engagement platform that measures B2B relationships.

"Clients leave for all sorts of reasons," says Cates. "Occasionally it is for a product or service failure, sometimes for a breach of trust or contract. However, we find these situations to be in the minority. When clients leave, it is usually because the provider is not properly managing the relationship."

Let that last sentence sink in for a moment... not properly managing the relationship. Isn't that interesting?

PERCEPTION IS REALITY

When's the last time you've asked some of your top clients what they think of you or how you have helped them do better business? Are you ready to hear the truth? Do you want to hear the truth?

"Your perception may not be my reality"

Aporva Kala

No matter how excellent you think you are, your long-term success depends first and foremost on how good you are in your client's mind.

John Mackey (CEO, Whole Foods) nails it,

“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”

Are you delivering on your promises?

Are you placing your clients on a pedestal, placing their needs above your very own?

Are you aware of their company concerns or challenges?

A complacent mindset towards your top clients is a death sentence, slow and painful

COLD HARD TRUTH

Do you truly care about your top clients? Do they know how much they mean to you?

Are you taking your top clients, the cream of the crop, for granted?

"If you truly care about your clients, then they’ll care about you!"

I would like all of you to reflect on the following...

If you do very little to educate, engage and enhance your relationships inside your largest accounts then why on earth should they continue to do business with you?

Follow along with me...

I recently was on a coaching call with a top performing sales rep. I had this person write down on a sheet of paper the name of their largest account. Then I had them write down by title only, all the decision makers and influencers within this account. We got to the number 12. Then I asked, put the names of the people whom you know, and they know you next to the title... a startling number of 3. A somber 25%!

Keep in mind, this account is co-shared with a competitor who has similar products and services.

Hey salespeople, you starting to smell what I am cooking? Can you say Uh Oh? I thought so.

Why on earth are you putting yourself in these positions?

How would you feel if they went elsewhere?

MEANINGFUL AND CREDIBLE RELATIONSHIPS

In today's ultra-competitive environment, you must focus on building meaningful and credible relationships with your largest clients.

Become genuinely interested in their business.
Be on the lookout to help them do better business.
Connect with meaning rather than just contacting them to sell them something or waiting for them to contact you.

How many of you understand what really matters to your top accounts?

You all have choices. The choice is yours but don't be surprised if the poop hits the fan. The only person you have to blame is yourself.

Yes, this is cold and, in your face, but I'm asking you to think...

What would happen if you lost one of your top accounts?

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

This Week in the Copier Industry 5 Years Ago

The Week in Copiers Five Years Ago

Art Post · 12/19/2011:11 AM

The Week in Copiers Five Years Ago

Third Week of December 2015

For most us this is the last hurrah of 2020. I would tend to think that most of us can't wait for 2021 to get here. I'm still chasing a number and am thankful that there are still three selling days left me. I've got a plan, I have the work ethic to make this happen one more time!

Enjoy these awesome copier threads from 5 years ago this week!

Selling Copiers "Why We Need to Step Up Our Game"

ART POST · 12/28/1510:39 PM

called"XYZCompany"has a business address of 310 Park Lakewood, NJ. That address on shows on Google maps as a townhouse in a residential area, and I would be dollars to doughnuts there are no copiers being shipped or housed at that location. In addition, since I resell Ricoh, I know that they are not a Ricoh dealer, yet they are selling Ricoh to anyone anywhere in the US. In addition"XYZCompany"is also are reselling Toshiba, KonicaMinolta, Canon Sharp copiers. In a recent chat on the web with

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Xerox Placed as a Leader in Gartner’s 2015 Magic Quadrant for Managed Print and Content Services

ART POST · 12/28/158:32 PM

, senior vice president, Global Document Outsourcing, Large Enterprise Operations, Xerox. “We believe our leadership position in this Gartner Magic Quadrant is validation that our strategy is helping our customers streamline and optimize their paper-based business processes to improve employee productivity and help meet sustainability goals.” Recent examples of Xerox’s three-pronged MPS strategy include: Assess and Optimize: The Xerox Print Awareness Tool – a patented system that encourages workers

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Re: Selling Copiers "Why We Need to Step Up Our Game"

MONTE · 12/30/151:16 PM

I have run into this a few times over the years. Of course I blame myself for not selling the value of my services or being too late to the opportunity. Here's what I do. My dealer marks up the equipment to me and the profit is ours to split. There is also profit in the service that we split...of course I get a tiny, tiny piece. .I send a sales order to the customer asking for their signature and then take that to my owner and I ask for a copy of the quote and take it as well. "Mr. Owner we can

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Is This the Death of Lexmark? Firm Rumored to Sell to Konica Minolta

ART POST · 12/28/158:30 PM

Is This the Death of Lexmark? Firm Rumored to Sell to Konica Minolta Photizo Group has received an unsolicited letter postmarked December 23, 2015 stating that “Paul Rooke, Jeri Isbell, the executive officers of Lexmark, and the Board of Directors are preparing to sell Lexmark to Konica Minolta…”, seemingly confirming our own due diligence and supposition earlier this year . This incendiary letter, penned by the infamous Lexmark Employees for Ethical Conduct (LEEC), pleads with Kentucky’s

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Re: Selling Copiers "Why We Need to Step Up Our Game"

VINCEMCHUGH · 12/29/159:17 AM

Art, I wrote on a very similar subject a number of years ago: https://wordpress.com/post/the...er.wordpress.com/595 If you bring up these serious concerns of support after the sale to a reputable company the Purchaser will get it, and would even be concerned that their short term "Savings" could result in them later losing their job. Unfortunately, there will always be the fly by night guy / gal who wants to get it as CHEAP as humanly possible. They are usually not worth the effort because even

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Re: Selling Copiers "Why We Need to Step Up Our Game"

ART POST · 12/29/159:22 AM

VinceMcHugh posted: Art, I wrote on a very similar subject a number of years ago: https://wordpress.com/post/the...er.wordpress.com/595 If you bring up these serious concerns of support after the sale to a reputable company the Purchaser will get it, and would even be concerned that their short term "Savings" could result in them later losing their job. Unfortunately, there will always be the fly by night guy / gal who wants to get it as CHEAP as humanly possible. They are usually not worth the

COMMENT

Re: Selling Copiers "Why We Need to Step Up Our Game"

TXEAGLE24 · 12/30/1512:36 AM

moving boxes not on solving business issues getting their customers out of the printing business will die, especially if they naively think they can do so while retaining the same margins the industry says they should maintain based in business models founded 20+ years ago. It's a tough pill to swallow, but it's the reality of the climate we live in. Manufacturers don't care who buys it or from whom. They just want to move the box. RBS CBS have extended National Account pricing to a manufacturer

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RJ Young Company Earns 2015 Ricoh Service Excellence Award

ART POST · 12/29/159:56 PM

run their businesses. About RJ Young RJ Young is one of the largest independent office technology dealers in the country, specializing in document management solutions, managed print services, IT services, office imaging and 3D printing equipment. Headquartered in Nashville, Tennessee, RJ Young has been in business for 60 years and has over 500 employees in over 20 sales and service locations across seven states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern

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Ricoh MP 6054SP Quote.pdf

ART POST · 12/27/153:38 PM

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Ricoh MP C6003SP Quote.pdf

ART POST · 12/27/153:38 PM

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Ricoh MP 4054SP_5054SP.pdf

ART POST · 12/27/153:38 PM

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Re: Selling Copiers "Why We Need to Step Up Our Game"

FISHER · 12/31/1511:15 AM

I'd be curious the role that dealer quotas play in these gray market new machines found on the web. The manufacturer forces a dealer to hit a number of boxes or hardware revenue regardless of what the real needs in their territory are. The dealer is left with a warehouse full of hardware that needs to be unloaded somewhere.......anywhere.....and at any cost.

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Lead fopr High Volume Copier in Colorado

ART POST · 12/27/153:45 PM

http://www.coloradobids.net/bi...-PrinterCopier-.html

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Canon ImageRUNNER Advance C5255 Quote.pdf

ART POST · 12/23/1512:33 PM

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canon ImageRUNNER Advance C5035.pdf

ART POST · 12/23/151:12 PM

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The Top 10 Sales Blog Posts of 2015

ART POST · 12/29/159:52 PM

again. 5) The Sales Email Template That Won 16 New B2B Customers You can't argue with numbers like that. Check out the killer template for yourself. 6) The Best Way to Ask For Referrals [ + Free Email Template] Prospects who are referred to salespeople close at much higher rates than their non-referred counterparts. Learn how to getmore referralsand boost your sales in one fell swoop. 7) 12 Job Interview Questions to Ask a Sales Manager Candidate Sales manager is a much different job than sales

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Toshiba says to seek new $2.5 billion credit line for restructuring

ART POST · 12/29/1510:01 PM

TOKYO (Reuters) – Toshiba Corp 6502.T, reeling from a $1.3 billion accounting scandal, said it intends to ask for a new 300 billion yen ($2.49 billion) credit line by the end of January to fund a large-scale restructuring. Toshiba is likely to approach its lenders for the new commitment line, a company spokesman said on Tuesday. The Nikkei financial daily earlier said it would likely seek help from banks including Mizuho Bank and Sumitomo Mitsui Banking Corp. The move comes after Toshiba in

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Lead for Multiple Copiers in California

ART POST · 12/27/153:47 PM

http://www.ocers.org/pdf/rfp/2015rfp_copy_machine.pdf

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Lead for Mega Copiers in Texas

ART POST · 12/27/153:56 PM

Notice of Request for Proposal RFP # 16-21-737 for Notice of Request for Proposal RFP # 16-21-737 for District-Wide Copier/Multifunctional Device Fleet Equipment and Services The Irving Independent School District (IISD), Dallas County, Texas will receive Proposals for the following: RFP # 16-21-737 for District-Wide Copier/Multifunctional Device Fleet Equipment and Services until 2:00 PM, January 21, 2016, in the Purchasing Office at 2621 W. Airport Frwy, Irving, TX 75062. Pre-Proposal

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Lead for 3D Printer in Tennessee

ART POST · 12/28/158:39 PM

The Lead link is at the bottom of this thread. Go here to access the lead for the 3D printer that is needed in Tennessee Go here to access the lead for the 3D printer that is needed in Tennessee Go here to access the lead for the 3D printer that is needed in Tennessee Go here to access the lead for the 3D printer that is needed in Tennessee Go here to access the lead for the 3D printer that is needed in Tennessee Go here to access the lead for the 3D printer that is needed in Tennessee Go here

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Sharp Corp rallies 8% on reported Hon Hai deal

ART POST · 12/28/158:47 PM

Sharp shares spiked as much as 8 percent early on Monday amid reports that Taiwan's Hon Hai Precision Industry , also known as Foxconn Technology, is willing to shell out 300 billion yen ($2.45 billion) for the Japanese electronics giant following months of speculation. However, there are strings attached. Under the proposed deal, Hon Hai—the world's largest contract supplier of electronics products—is demanding Sharp undergo a complete management reshuffle, including the resignation of

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Toshiba seeks more funds for restructuring

ART POST · 12/28/158:50 PM

Toshiba Corp ( 6502.T ), reeling from a $1.3 billion accounting scandal, intends to ask for an additional 300 billion yen ($2.49 billion) in credit lines by the end of January to fund a large-scale restructuring, the Nikkei business daily reported. Toshiba is likely to approach multiple financial institutions including Mizuho Bank and Sumitomo Mitsui Banking Corp, Nikkei reported, citing Chief Financial Officer Masayoshi Hirata. ( s.nikkei.com/1YJLltx ) The company, which overstated profits

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LEXMARK selling to KM?

JASON H · 12/31/1511:06 AM

Just saw this from photizo. http://photizogroup.com/topic/...ll-to-konica-minolta

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Ricoh MP C306SPF.pdf

ART POST · 12/27/153:41 PM

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Re: Canon ImageRUNNER Advance C5255 Quote.pdf

ANDREW QUILLEN · 12/23/1512:51 PM

That's dirty! $0.0049? Glad I'm not in that market

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Re: canon ImageRUNNER Advance C5035.pdf

JASON H · 12/23/153:14 PM

How stupid can these manufacturers get. Billing 10.00 a month for service. 1 call puts you in a whole you can never get out of.

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Sales Strategy: 23 Facts about Buyers and Purchasing

ART POST · 12/27/1511:10 PM

selling experience. 9.) The average salesperson only makes two attempts to reach a prospect. (Sirius Decisions) Eighty percent of sales are made on the fifth to twelfth contact. Takeaway : Persistence pays, literally, when it comes to selling. Luckily you can learn how to become more persistent. 10.) Nurtured leads make 47% larger purchases than non-nurtured leads. (The Annuitas Group) Takeaway : Maintain patience and keep providing value when leads aren’t quite ready to buy. Use lead nurturing

Re: Color ImageRunner Adavance C5255

JASON H · 12/23/1511:05 AM

I believe they do. I have a previous model of that series in a clothing company and they match the colors of the color swatches before sending overseas to make. Once they got used to using the fiery they love it and have had nothing but good feedback on the color matching and the quality of the prints that come out.

Re: Color ImageRunner Adavance C5255

VINCEMCHUGH · 12/25/158:04 AM

Art, The color on the IR-Adv C52XX series is very good. The best is if you add the Fiery (ImagePASS-B2) and that has Pantone Matching. But I will also say now that Canon has True Adobe PS that Non-Fiery Postscript is also very good color. The Fiery obviously offers better color control for users that need that kind of granular control. And for those really tight deals UFR II has come a long way, good color, not quite as fast as PCL or PS. Canon's BEST color is the ImagePRESS 700 - 800s with

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Prospecting doesn't have to be a Field of Dreams

LARRY LEVINE · 12/23/156:28 PM

the bandwagon to say “Cold calling is not dead, it is just different.” In my opinion, a true sales professional integrates strong business developments skills into their daily routine. Business development is an absolute necessity. Lets package prospecting into the business blender by adding some old school and new school. Recipe quite simple... phone, email, social selling, no sugar needed. New School Approach to Prospecting Create target lists of companies within your territory. Integrate

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Color ImageRunner Adavance C5255

ART POST · 12/23/1510:22 AM

Am curious how the color quality is for this device with the imagePass and colorPass print controllers. Do both of these do Pantone Color Matching?

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What a great day to be doing outside sales

JASON H · 12/23/1510:53 AM

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Copy machine technician named best in country

ART POST · 12/29/1510:08 PM

help with a possible tie-breaker, all segments were timed.” Doeden receiveda cash award and a trip to Japan and China for sightseeing and a tour of Kyocera’s corporate office and production facilities. Doeden won the first contest Kyocera held in 2009. Century Business Products has had three Kyocera national winners and a top-five finisher every year but one since the contest started. http://www.argusleader.com/sto...st-country/77983458/

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bad luck

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Re: What is Business Workflow? "Part One"

MARGATEMAN · 12/24/153:20 PM

Hi Art Dan Cellucci here from Copiers Plus. I have been at CP for 26 years. I have been doing a lot of workflow solution thru ricoh champs program and on our own with NSI Autostore etc I would love to be included in the blog etc Just wrapped up a workflow with Barcodes. Talk to you soon Happy Holidays. Dan

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What is Business Workflow? "Part One"

ART POST · 12/24/151:00 PM

customer service to their customers. For one of myclientsit was the ability to scan documents, and extract data in a certain area of the form and then move that data so that it would populate in SharePoint list. Previously the client was scanning the documents in order to save them to a folder and then manually extracting the data from that form and then keying that data into an excel spreadsheet. The time savings by creating this new workflow was tremendous. During the next 30 days, I'll be

Re: Bascially told this IT Guy to "F" himself

JASON H · 12/23/1510:07 AM

TX, you are correct andI do have plenty of extremely loyal IT Directors but I can't stand the ones who sit down and pretend to be experts in my field and end up not knowing a damn thing. I don't go in and tell them I know everything about their network... I sat with 2 IT people the other day on a 40 machine deal and asked both of them if they were looking for a partner to manage everything or not because when I was an IT major in college they never taught us a damn thing about copiers and

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Brad Shill

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CaliforniaDemis3

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How Cool is this?

ART POST · 12/27/152:22 PM

Art, EFI Connect is around the corner, and you are invited! We cordially invite P4PHotel to be part of a select group of media and analysts at our upcoming EFI Connect users' conference at the Wynn Las Vegas. As one of the largest user conferences in the print industry, Connect is unmatched for its thought-provoking keynote presentations, product displays, and influential industry attendees. Please join us from Tuesday, January 19 th through Thursday, January 21 st . We’re organizing a special

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Workflow is Nice and Provides a Ton of Business Benefits "Part Two"

ART POST · 12/27/152:48 PM

It's my pleasure to introduce our first quest blogger for "What is Workflow?" Doug Gruver has been doing this Document Management/Workflow longer than I've been doing copiers. For me, Doug is my "go to" guru. Enjoy! Wikipedia has several definitions of “workflow” – look it up. https://en.wikipedia.org/wiki/Workflow Workflow Management is the sub-definition that best describes what we in the it/content management business call workflow. https://en.wikipedia.org/wiki/...ow_management_system

Re: Samsung 4080 MFP

FISHER · 12/28/1510:18 AM

Just got our first. The machine seems awesome. Display is easy and very responsive. Great document feeder....just try to jam it on purpose and you'll see. Almost too good for the money. How they can make a machine that good for that cheap is beyond me. Could really start cutting into sales of bigger machines as little tanks like this one become more prevalent.

Re: Bascially told this IT Guy to "F" himself

JASON H · 12/23/159:40 AM

Sh*t head IT people. I absolutely hate that they are part of our conversations now. If it was up to them they would buy nothing but HP products from Office Depot for 200.00 a piece. I think you handled it pretty well. I'd bet you won't hear from him until he has talked to everyone he can find who sells Ricoh.

Memoirs of a Copier Sales Person

COVID19 Remote Working Day One Hundred and Ninety-Two of Selling

Art Post · 12/17/205:09 PM

COVID19 Remote Working Day One Hundred and Ninety-Two of Selling Copiers

Last night one hell of a night. I could barely sleep with the sheets of ice that were bouncing off our slider window in the bedroom last night. What was suppose to be a snow event was more of an ice event with wind gusts hitting 55 miles per hour. We didn't lose power thus a traditional work snow day was just another work day because of our remote technology.

I'm also grateful that I'm able to write this blog tonight. After two and half hours of breaking and shoveling ice I was able to clear our driveway and sidewalk. My fingers are somewhat tight but there was no heart attack from moving all that ice. it was more about slow and steady to get the job done.

Slow and steady is what the last few days have been like. I was able to book an existing client for an order just short of $10K today (docs in hand), and there are commitments from two other clients for additional orders that will total $21K . In addition the net new opportunity that was on the far rail the other night is also going to give me an answer tomorrow. That net new is worth $9K.

By tomorrow I should be somewhere around $54K in revenue. I need to be at $74K for the month to make my yearly quota. I still have another $110K on the fence with 3 accounts and one is the net new content/hardware for $54K. I already know that opportunity is going right to the wire. If all goes well the docs will come to me on the 23rd (last day of the year). The other two opps are 50/50 at best.

I've been here before and it's nothing new from working behind. Guess it's similar to a hitter who is always working behind in the count. Odds are you will not get the hit that you need to win the game.

I want to hit my quota this year probably more than any other year that I've been doing this. Right now it's more about I can do this, I want to do this and I can make this happen even with a pandemic. Would be a nice feather in my hat as I get ready for the final years of my career.

If I don't make it, I'm okay with that also and that's because I believe my performance in April, May and June helped our team believe that's it's possible to rack up great numbers even with a pandemic. It's more like wtf if that old guy can do it then why can't I?

When we came back from Presidents Club in Aruba the first week of March the NYC area pretty much shut down two days later. My March sales were in the ****ter and I took the attitude that if anyone needs to lead it should be me. I never told anyone that and that's kinda brass balls on my part. But that was my driving force. I did this one other time in my career when another dealership I worked for was in dire straits.

I wanted to do this and it was a challenge. If I don't get this content/hardware order and fail on the other two I will miss by number by about $20k. I've realize that may happen and don't want it too happen, however I can take comfort that our sales team had a great year especially when all was stacked against us.

-=Good Selling=-

R.J. Stasieczko