Ray, you are drinking too much of your own kool-aid!
You really think that based upon your big database that National retail vendors like Staples or Office Depot that rely upon walk in retail customers are going to take away my knock on a door cold call SMB hard sales and relationship build customers are going to leave me for few dollars, you are dreaming.
Yes, I have lost SMB customers over $3.00 per month but I always stay in touch and usually get them back 3-5 years later,
Just today, I performed a way, way out of contract customer performance task not related to copiers but totally related to critical workflow on a very short timeline that most other vendors would say "not my problem".
A3/A4 performance in the SMB space is only partially about money. It is about execution when customers are in a crunch.
With Staples and Office Depot customer support reps not being paid commision it has to be about to GFYS. They will not go out of contract.
I realize you are generalizing about about 98% of the marketplace and I effect about 0.00001 % of the marketplace, but it is my marketplace where I earn a liveable $100k annual income.
I wish you all the best I am sure in your world everything will stay absolutely the same.
Ray, you are drinking too much of your own kool-aid!
You really think that based upon your big database that National retail vendors like Staples or Office Depot that rely upon walk in retail customers are going to take away my knock on a door cold call SMB hard sales and relationship build customers are going to leave me for few dollars, you are dreaming.
Yes, I have lost SMB customers over $3.00 per month but I always stay in touch and usually get them back 3-5 years later,
Just today, I performed a way, way out of contract customer performance task not related to copiers but totally related to critical workflow on a very short timeline that most other vendors would say "not my problem".
A3/A4 performance in the SMB space is only partially about money. It is about execution when customers are in a crunch.
With Staples and Office Depot customer support reps not being paid commision it has to be about to GFYS. They will not go out of contract.
I realize you are generalizing about about 98% of the marketplace and I effect about 0.00001 % of the marketplace, but it is my marketplace where I earn a liveable $100k annual income.
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