I always enjoy speaking with Chris Polek (CEO of Polek & Polek)! In an interview we did awhile back, I had asked him what was one of his best memories from the copier business! Geesh, he went all the way back to before I was in the industry. It may be short but it's great read about a company that goes above and beyond with customer service.
Me: Over your career in supply sales I’m sure you may have a funny or humorous story, can you tell us one?
Chris: I think about back to our early days of being in business when we still operated out of my father’s house. There was a long, steep driveway to get to the house. When heavy snowstorms were forecast, it was impossible to get a car up and down the driveway. We were a very small company then, and did not qualify to have packages picked up from UPS.
We had to bring our own packages to the UPS hub in Newark, New Jersey. We had this really bad blizzard in the winter of 1977. Mark Ruggieri, who still works with us today, was in high school and packed orders in the afternoon and got them delivered to UPS. Mark is one of our most dedicated employees, and he showed it early on that day. With nearly a foot of snow already on the ground, Mark went and got my brother’s sled out of the garage, and got all the boxes on the sled. He got the packages all the way down the hill, loaded into the car, and got them off to UPS, so they would be delivered to our customers on time!
Polek & Polek give them a shot!!
-=Good Selling=-
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