This Week in the Copier Industry Ten Years Ago
The Third Week of February 2017
Many times I will post my thoughts in my weekly "This Week in Copiers".
Much has been said in the last two weeks about industry transforming or diversifying away from print. We read the captions about EV Charging, and $35K vacuum cleaners but no one in our industry is thinking past the next five years.
Well, except for me. Our industry is still and will be a break and fix industry which includes offering service, support, parts and consumables. Let's look and prepare for the next 10 to 30 years, let's not be short sighted and let's create our own legacy and not wait for the copier manufacturers. I believe the future evolution of office technology dealers is robotics. They will need immediate on-site service and support, software and firmware upgrade, parts, maintenance and most important will me the management of data.
MY TWO CENTS
Enjoy These Great Threads from Ten years Ago This Week
Konica Minolta to Exhibit Healthcare Solutions and Managed IT Services at HIMSS 2012
Art Post (Guest) ·
nothing more is required other than the human body's touch on the device or its accessory to complete identity verification to operate the MFP. bizhub C754 Series – Ideal for physician practices and healthcare facilities of all sizes, the bizhub C754 was designed to print, copy, scan and fax faster than most other color multifunction printers. It offers standard dual scanning, an innovative INFO-Palette design and achieves among the lowest power consumption rates in its class. Konica Minolta
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Nuance Extends eCopy Sharescan To Automate The Conversion Of Paper Into Electronic Me
Art Post (Guest) ·
software works with MFPs from the world's leading vendors — including Canon, HP, Konica Minolta, Océ, Ricoh, Toshiba and Xerox. "With the increasing migration to EMRs and EHRs, the demand for scanning medical information into digital workflows and for archiving is high and still growing. A critical need going forward is the mining of both structured and unstructured medical data for better health outcomes and cost reduction," said Angele Boyd, IDC GVP/GM, Imaging/Output Document Solutions. A 2011
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Kaneland Community Unit School District Achieves Substantial Cost Savings Using Canon
Art Post (Guest) ·
John Shields. By carefully assessing the District's printing needs, Canon Business Solutions devised a strategy to: Reduce Total Cost of Ownership: By updating the current fleet to Canon imageRUNNERmultifunctional devices, overall print spending was reduced. By condensing the number of devices throughout the District, overall savings were seen in servicing, energy and consumables. Maximize Security: To ensure the privacy of student data, as well as minimize unused printouts left on the output
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A Direct Question
Art Post (Guest) ·
It’s been hard to ignore the growing buzz surrounding the printing industry’s direct sales organizations during last several weeks as news of downsizing and branch closures placed a spotlight on the sustainability of the business model. Highlighted among the recent events were the transfer of Ricoh’s branches and commercial accounts in four Mississippi and Alabama metros to RJ Young and the sale of Canon Business Solutions Canada’s Halifax, Nova Scotia branch to local dealer Xtra Document
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Konica Minolta Reinforces Leadership with Unmatched Vivid and Natural Colour Reproduc
Art Post (Guest) ·
the gap between small-volume office printing and high-end offset printing. Production Printing enables high-quality materials (such as direct mailers or brochures) to be printed in volumes that would otherwise be uneconomical using normal offset printers. -- Smart TECHNOLOGY: Konica Minolta's advanced printing and imaging technologies such as OCR Connector and Pagecope Mobile. SEMINAR HIGHLIGHTS: -- Schenker (Asia Pacific) Pte Ltd, an established and leading transport and logistics service
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Canon U.S.A. Showcases Advanced Imaging Solutions for Healthcare Workflow and Interop
Art Post (Guest) ·
patient intake and management. -- imageCLASS D1180 Digital Copier is ideal for small and medium-sized practices, as well as workgroups seeking powerful performance in an easy-to-use, compact design. Workflow capabilities such as Scan to Network folder and Scan to Email improve document retention and collaboration for medical professionals. -- imageCLASS LBP6650dn Laser Printer is networkable over an Ethernet, so nurses and medical professionals can easily share printing capabilities directly from
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Oce Arizona 318 GL UV Printer Offers True Flatbed Versatility Without Compromise
Art Post (Guest) ·
TRUMBULL, Conn., Feb. 16, 2012 /PRNewswire via COMTEX/ -- Oce, a Canon Group Company and an international leader in digital document management and printing for professionals, today announced the new Oce Arizona® 318 GL printer, a highly-capable introductory UV flatbed model that offers smaller print producers entrance to the world of award-winning, high-quality UV flatbed printing. The Oce Arizona 318 GL printer makes its worldwide debut at the FESPA Digital 2012 exhibition in Barcelona
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Canon Raising Pricing in April 2012 (Reportedly)
GMAN ·
Taken from Gap Intelligence: According to channel reports, Canon U.S.A recently informed dealers that it plans to increase pricing in April 2012. The vendor reportedly plans to increase pricing for hardware and some software items by 5 percent, while parts and supplies will be increased by 2 percent. A price hike from Canon would follow increases from Konica Minolta (US January, Canada in April), Ricoh, HP, and Lexmark through the first six weeks of 2012. Ricoh similarly increased pricing
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Scannx Appoints CCP Solutions to Market Its Book ScanCenter Self-Service Book Scannin
Art Post (Guest) ·
, increased productivity, enhanced management control, and where relevant, regulatory compliance as well as making a tangible contribution towards environmental goals. CCP’s range of solutions include Kyocera Copiers and Kyocera Printers, PaperCut, and ITC and OCS Print and Copy Management Systems for Libraries and Businesses.
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Océ JetStream 1900 Inkjet Printing System Offers Speed, Versatility and Minimal Footp
Art Post (Guest) ·
www.oceproductionprinting.com . Océ and Canon: Stronger together In 2010 Océ joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 198,000 employees worldwide. Global net sales in 2011 totalled USD 45.6 billion. Visit the Canon Inc. website at
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Sydney print company liquidated over $164,000 debt to Fuji Xerox
Art Post (Guest) ·
an iGen3 digital colour press. Liquidator Geoffrey Reidy told ProPrint he believed Goodcrowd Integrated Print Communications owed Fuji Xerox $164,000 and an unknown number of creditors another $40,000, though exact figures were unavailable because he hadn't done forensics on the company's books. Goodcrowd Integrated majority owner Robert Francis was philosophical about Fuji Xerox's move to wind up his business. "They had to do what they had to do." Francis also owned Beaver Press, which
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Minnesota copier business owner charged with evading sales tax
Art Post (Guest) ·
Minnesota copier business owner charged with evading sales tax St. Paul, MN – The Minnesota Department of Revenue announced today (Thursday, Feb. 23) the Hennepin County Attorney’s Office recently charged Rafael Eduardo Machado, 47, of St. Michael, with seven felony sales tax violations. Machado, who operated a Minneapolis copier sales, leasing and repair company called JR Copier Specialists, Inc., has been charged with three counts of failing to file his sales tax return, three counts of
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Canon appoints Kensaku Konishi to head South and Southeast Asia
Art Post (Guest) ·
business areas. This includes Canon's foray into professional video production cameras (Cinema EOS C300 being the first in the series) and its acquisition of Oce leading to strength in the print production business. Konishi said pre-orders for the Canon Cinema EOS C300 have surpassed expectations. “The professional video camera (segment) is still new for us, so we will provide certain limited quantities to Singapore, Indonesia and Thailand, and following industry feedback [increase shipments] in the
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Xerox Helps Healthcare Providers, Payers and States Prioritize Patient Safety
Art Post (Guest) ·
LAS VEGAS, Feb 20, 2012 (BUSINESS WIRE) -- Healthcare organizations and state agencies are increasingly turning to Xerox to help tackle their growing list of IT and federal reform requirements. From preparing for the new ICD-10 medical coding system -- to securely hosting healthcare data in the cloud, Xerox's work with customers places new emphasis on patient safety and healthy outcomes. "Navigating new and ongoing regulatory issues is a critical, demanding task. Xerox can help by offering IT
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Xerox Launches Business Cloud Services to Manage Mobile Devices
Art Post (Guest) ·
includes a mobile management approach that delivers the critical components for device management: security, ease-of-use and administration, and a price point that's more than reasonable," said BoxTone's Snyder. Xerox's cloud services include Boxtone's automated technology for enterprise mobile management and mobile device management for the iPhone, iPad, Android and BlackBerry devices and applications. About Xerox With sales approaching $23 billion, Xerox is the world's leading enterprise for
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Xerox Helps Healthcare Providers, Payers and States Prioritize Patient Safety
Art Post (Guest) ·
LAS VEGAS--Healthcare organizations and state agencies are increasingly turning to Xerox (NYSE: XRX) to help tackle their growing list of IT and federal reform requirements. From preparing for the new ICD-10 medical coding system – to securely hosting healthcare data in the cloud, Xerox’s work with customers places new emphasis on patient safety and healthy outcomes. “Navigating new and ongoing regulatory issues is a critical, demanding task. Xerox can help by offering IT expertise, insights
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Paper-Intensive Businesses Use New Xerox DocuMate 4760 to Easily Scan Piles of Differ
Art Post (Guest) ·
software includes Nuance(R) OmniPage(R) Pro, Visioneer OneTouch with Kofax(R) VRS(TM) technology, and TWAIN, certified ISIS, WIA and Visioneer DriverPLUS drivers. Pricing and Availability The Xerox DocuMate 4760 is priced at $3,995, and is available immediately through online channel partners and major resellers. The Xerox DocuMate 4760 is also available with Kofax VRS Pro for $4,995. About Xerox With sales approaching $23 billion, Xerox /quotes/zigman/246904/quotes/nls/xrx XRX +2.33% is the
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA
GMAN ·
I'll be curious to see if the new Ricoh A4 units and Konica Minolta bizhub 42 / 36 A4 units will derail the Samsung, Sharp, and Lexmark A4 placements that have been prevalent in the marketplace.
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Re: Oce cutting my throat in every deal!!!
GMAN ·
This was taken from Gap Intelligence: According to channel reports, Canon U.S.A recently informed dealers that it plans to increase pricing in April 2012. The vendor reportedly plans to increase pricing for hardware and some software items by 5 percent, while parts and supplies will be increased by 2 percent. A price hike from Canon would follow increases from Konica Minolta (US January, Canada in April), Ricoh, HP, and Lexmark through the first six weeks of 2012. Ricoh similarly increased
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Claim dismissed in copier dispute
Art Post (Guest) ·
. As per the court documents, Prest partially reviewed the documents and did not read the terms and conditions. Prest signed the lease, despite expressing concerns to O’Brien that he was “confirming delivery and installation of the copier when that had not taken place, and that there were missing particulars, such as the copier’s serial number and Hefler’s banking information.” On Aug. 18, 2009, MCAP inserted the lease reference number and commencement date on the lease and executed the document
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Chip Crunk Talks About RJ Young’s Acquisition of Ricoh Direct Branches
Art Post (Guest) ·
dealers acquiring manufacturer’s direct branches. This is exciting news, were you surprised that you were able to make this deal? Crunk: I was kind of surprised that it finally came to fruition; it was something we were working on for about four years now. Did you approach Ricoh or did they approach you? Crunk: I approached [Ricoh’s] Kirk Yoshida before he went back to Japan. We were just about to make it happen and then the IKON acquisition was announced. Everything had stopped and we didn’t
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There has been much talk about the mega dealer RJ Young buying 4 RBS branches.But wha
Art Post (Guest) ·
he is rethinking that opinion. Do I think that that the practice of Manufacturers selling off their branches to large Independent dealers is a trend? Maybe in the more rural areas, we’ll see. I think Ricoh’s significant financial troubles made them the first to be willing to take this step. But other manufacturers continue to struggle with their direct sales force. In the case of Canon, I think they felt that CBS would fill the void left by IKON & Danka, and to a lesser degree Global. And
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Panasonic Unleashes its latest Laser MFP MB1500 series
Art Post (Guest) ·
Panasonic has introduced its latest MB1500 multifunction printer series which is perfectly designed to simplify your everyday office tasks like print, copy, scan and fax from one compact machine with easy to use and energy saving features. This smart offering from Panasonic helps home users and SOHO to save space (cut installation area by 25%), time, paper and energy costs through its innovative features. The Panasonic MB1500 series of multi-functional printers feature an extremely compact body
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Re: New Ricoh 4410SPF "brainshark" review
giving more support after the sale on these small machines are worth. I quote high and it is what it is on tabletops. These require significantly less service/support than the Ricoh table-top machines. The opportunity to make money on these is by selling them to replace printers as part of an MPS engagement & making your money on the aftermarket. Also, if you're replacing an MP2000 machine, and the customer doesn't need 11 x 17, they would be thrilled with this machine, and you could make solid
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Re: New Ricoh 4410SPF "brainshark" review
fisher ·
Just unboxed our first one and set it up. This thing is a winner. Too bad Ricoh didn't have this 3 years ago when they should have. This will really cut into or eliminate my sales of Kyocera tabletops.
Member
TheSalesBuilder
Member
STL Plus
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Re: Oce cutting my throat in every deal!!!
Art Post (Guest) ·
customer and asked why? If it was a price issue I'll ask for the a copy of the lease, sales order and maintenance agreement. Most times I won't get these, but if I ask enough I will (over time). I'll then review all of the t's & c's of all the documents and then make a list of "bad" things, such as an elevator increase on the lease, or service and supplies, an additional up charge for gas, an additional increase for connected more than 2 pc's for print & scan. Additional charge for fixing a
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Research shows decision making swing toward individuals, says Ricoh
Art Post (Guest) ·
Tech4Biz | 17 Feb 2012 : A study from Ricoh has shown that 63% of business leaders predict a shift towards a more decentralised business model and that responsibility for business decision making will move from centralised management boards towards individual employees. While decentralisation has been criticised in the past for inefficiency, duplication and lack of consistent strategic direction, by 2020, it is expected that effective business processes will empower workers to better meet the
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Grace’s spending on copier contracts questioned by law director
Art Post (Guest) ·
the mayor’s office with a copy of all contracts, service agreements and vendor agreements. They are being looked over because we would never want to be in position where a contract was expiring or we missed an opportunity to save the city some money.” Siwierka said the contracts for the copiers — more than 60 pages — are very detailed and she wanted Serazin’s opinion. “I wanted to make sure I knew exactly what the city’s rates are compared to previous rates, where the machines were at in the
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Oce Business Services Named a Top 100 Global Outsourcing Company for the Sixth Straig
Art Post (Guest) ·
Canon: Stronger together In 2010 Oce joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 197,000 people worldwide. Global net sales in 2010 were more than US $45 billion. For more information, visit http://www.canon.com
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Elyria to renegotiate former mayor’s copier contracts
Art Post (Guest) ·
the long term,” Serazin said. Serazin said a meeting with MT Business Technologies Inc., the company that provided the copiers, will take place in the coming days to discuss an interim agreement so a disruption in payments and service does not take place. “Right now, we don’t have a contract, and without inviting a state audit finding, we don’t have the authority to pay them,” he said. “Payments for anything related to the copier contracts are on hold until the agreement is in place.” The
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Xanté Launches Memjet-powered Excelagraphix 4200 Inkjet Printer
Art Post (Guest) ·
Xanté Launches Memjet-powered Excelagraphix 4200 Inkjet Printer Thursday, February 23, 2012 Press release from the issuing company Xanté, a leading provider of professional digital print solutions, brings Europe its first look at the Excelagraphix 4200 inkjet printer powered by Memjet, a global provider of high-speed color printing technologies. Xanté is demonstrating the Excelagraphix 4200 in FESPA booth #K101, Fira de Barcelona Gran Via, Barcelona, Spain, 21-24 February, 2012. Xanté
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Re: New Ricoh 4410SPF "brainshark" review
fisher ·
I've actually played with some of these lexmark machines and they are extremely user friendly compared with Ricoh or Kyocera tabletop machines.
Member
chelseaman
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Re: Oce cutting my throat in every deal!!!
help them and excited to tell them about YOUR solution. People that deal with copier people all the time will separate you out immediately, good or bad. Remember you cannot control your competition and a dealer can do whatever they want....they can even lose money on a deal they are trying to win. What you pointed out is this was an 18% margin and you are paid on profit dollars....that is where it is hard to compete against a revenue plan....because that rep most likely had very little to NO
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Re: Oce cutting my throat in every deal!!!
seasoned Sales Rep that has the authority to resolve our customers issues, whether they are service or billing, or lease problems. THAT MEANS LESS HEADACHES FOR YOUR CUSTOMER!!! Now that is added value! Do you know anyone that goes out to buy the CHEAPEST SUIT, or the CHEAPEST TV, or the CHEAPEST CAR they can find? So why are we letting these bottom feeders define the deal by being the CHEAPEST! You redefine the deal based on value! And if you do loose the deal to the guy selling the CHEAPEST price
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Re: RICOH/IKON sales merge
Art Post (Guest) ·
Kirk will right the ship, no copier stays on top for that long Ricoh dominated the early 2000's, I admit they are reeling from economic and aquisitions, however they'll be back it's just a question of when.
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Re: here's an idea for DMS
Art Post (Guest) ·
customer will scan documents to the a folder or hot folder and we can then remote in, index and upload to the DMS system. We can either bill a minimum, black time or a document charge. I'm thinking of selling 52 hours of block time a year, where we would log in once a week. It could be similar to a Managed Print Program, however we would be Managing the Documents. Thoughts, comments, ideas? Art
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Re: Oce cutting my throat in every deal!!!
tkern ·
Here is some ammo for you guys, tell your customer this: Did you buy your last or any car directly from Ford/GM/Chrysler/Honda/Toyota etc? They didn't buy from the manufacturer becuase the manufacturer doesn't provide local support, a person you can go back to when problems arise, etc. This is the same with copiers/MFP's. The maufacturers don't have the seasoned technicians or sales reps to handle issues. Most times the manufacturer turns over people so quickly that you might only have the same
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Re: Possible Canon Price Increases
GMAN ·
quote: lowest increase compared to the other major vendors which at 10%. That is not 100% true, if Konica Minolta did not increase Parts and Supplies at all and increased Equipment by 5% on average across their entire Product Line.
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Re: Profit Breakdown Question
Attached is a Fact Data sheet for an old Ricoh. I send it to you for illustration purposes only. I chose not to send na FDS on current product because of the competitive presense here but it should illustrate how Ricoh would answer your question, at least for this model and in a perfect world scenario.
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Worldwide Hardcopy Peripherals Market Declined 4.5% in the Fourth Quarter But Maintai
Art Post (Guest) ·
hardcopy peripherals market. This segment increased 7% year over year to more than 1.9 million units shipped in 4Q11. As color continues to penetrate the overall hardcopy market, the multifunction peripheral (MFP) market is weathering the current economy better than its single function counterparts, as products continue to make the transition towards multifunction, posting a 17% year-over-year increase compared to a 1% decline for single function printers. "We expect the overall inkjet, color, and
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Ten UTEP employees to be laid off as result of new mailroom contractor
Art Post (Guest) ·
El Paso Times EL PASO, Texas — The University of Texas at El Paso hired an outside company to handle its printing and mailing operations,which will result in the release of 10 UTEP mailroom and copy center employees. Effective June 1, Ricoh Americas Corporation will operate and manage UTEP's copy center, mailroom and printing services, and UTEP employees with have the opportunity to apply with the contracted company for similar jobs. UTEP will save about $1.7 million over seven years, officials
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Daily Document Management Industry Notes from Around the World! 2/21/2012
Art Post (Guest) ·
OpenText has announced OpenText Capture for Microsoft SharePoint, a software solution that allows organizations to quickly and efficiently capture, digitize and fully index paper documents, forms and faxes and move them into SharePoint, helping to reduce dependence on paper-based processes and introduce business critical electronic content to corporate workflows.... read more here HOUSTON, Feb 20, 2012 (BUSINESS WIRE) -- DW Legal, a leading managed document review, e-discovery solutions and
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Kofax Extends Claims Processing Solution to Include Property, Casualty and ...
Art Post (Guest) ·
Claims Processing Solution, which was launched last year. Improving the efficiency of claims processing is key for property, casualty and life insurance carriers facing an escalating number of disaster related claims, fluctuating economies and increasing regulations. At the same time, customers, auditors and service providers use a variety of channels to submit and examine claims and supporting documentation via paper, fax, EDI and email, and claims information must be extracted and validated in
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Nuance eCopy Healthcare Solution Pack Improves and Lowers the Cost of Care by Automat
Art Post (Guest) ·
. The new solution enables healthcare organizations to improve the quality of care with faster access to patient information, and strengthen patient record security and HIPAA compliance frameworks. “The Healthcare industry is very paper intensive and will remain so for many years to come” Designed to help healthcare professionals cost-effectively transition to electronic medical records, the eCopy Healthcare Solution Pack leverages Nuance’s eCopy ShareScan Suite, the world’s best-selling document
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Re: Ricoh 2352 & 2852?
Thanks for the replys. Please provide both prices based off the specs above. What is US communities.....is that a Ricoh term?
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Re: Ricoh 2352 & 2852?
US Communities is a nation-wide (US) contract that Ricoh bid and won exclusive rights to. Any entity that is government (non-Federal) or non-profit can become a member of this buying group and as a member qualify for discounted pricing on a multitude of products including those sold by Ricoh. In a nutshell, we have a lower cost of goods if someone qualifies for US Communities pricing.
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Re: New Ricoh 4410SPF "brainshark" review
Obviously competition in areas varies and often dictates what we can or can't charge. However, I think the day is rapidly approaching where there won't be enough opportunities at decent commission to make a living there. My level of support is often times predicated on the size (and therefore profit) of the deal. I say deal because if a deal has the potential of a dozen SP 4410's, it may be worth top level support. When I started 30+ years ago, 100% of the copiers sold were sold by people like
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