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At the 4:30 mark, Ricoh is forecasting a 15% headcount reduction in service technicians employed by Ricoh.  No idea what % applies to North America.

I can only speak for Toshiba but we are experiencing unprecedented reliability in our A3 products with parts often lasting well past factory spec.

Like all copier manufacturers in North America, as cpc revenues and service calls dropped dramatically during COVID-19 a lot of highly skilled service technicians lost their jobs.  Many likely found new jobs in other industries that require similar skills.

As we are beginning to be able to see the other side of the COVID-19 pandemic, I do not think the new normal will include the copier industry hiring those technicians back.

New advances are constantly being made to advance "contactless service" where many copier service tasks can now be accomplished remotely.

Actually Ricoh stated nothing about "paperless".  It was stated that they will aim to get the bulk of their revenue from digital services.  The process was first announced in November and the time line for the start was 2025.  Because of the pandemic that timeline was moved to start in 2023.

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