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MSP, MSSP and IT Notes Industry February 14th 2021


February 14th, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Frost & Sullivan Recognizes KORE with Industry Award for Recent Growth and Innovation in IoT ...

  • KORE announced it was selected as the winner of the 2020 Best Practices Competitive Strategy Leadership Award in the IoT Managed Services industry
  • The Frost & Sullivan award marks the 6th recognition for KORE in the past 12 months
  • KORE has a presence across 190 countries and more than 6,500 active customers
    • manages more than 12 million devices on behalf of its clients

InfraGuard brings Automated Cloud Managed Services to Singapore in partnership with Cloud ...

  • InfraGuard is global server management software with offices in Singapore, Australia, UK and India
  • Cloud Comrade is a Singapore-based cloud computing consultancy company with a presence also in Indonesia and Malaysia
  • io instituting Platform-backed Managed Services with in-built automation and self-governance features
  • Cloud Comrade is one of the first partners to adopt this new way of working

Intelliteach and Hilltop Consultants Renamed Frontline Managed Services® to Reflect Growth, Service Upgrades and Legal Industry Reach

  • Rebranding to Frontline Managed Services
  • Supports more than 600 law firms
  • Frontline Managed Services became one of the first dedicated legal managed services provider to leverage ServiceNow® as its ticketing platform
  • Frontline Managed Services provides outsourcing solutions for legal industry, including IT Service Desk support, Managed IT Services, Managed Financial Services and eBilling
  • Has a global footprint with offices in Atlanta, Philadelphia, Washington D.C., St. Louis, Toledo, Toronto, London, and Goa, India

SolarWinds MSP Building New IT Systems Prior To N-able Launch

  • Solar Winds MSP to launch this spring as independent, publicly traded called N-able
  • Rolling out new IT, accounting and email systems
  • “We‘re actually fortunate in that Tim [Brown] and the team have intimate knowledge and views as to what these bad guys did, what these threat actors did,” Pagliuca told CRN. “And as we look to design the new N-able systems, we’re going to have the benefit of all that knowledge and these world class experts to help us design this.”

IDX Announces Cybersecurity Healthcheck for Organizations in Conjunction with No-Cost Data ...

  • IDX, a digital privacy platform and data breach services provider, announces its Cybersecurity Healthcheck
  • Complimentary service for mid-market organizations to get an "adversaries view" of their security
  • IDX will provide this service as part of its no-cost Master Services Agreement (MSA)
  • Hackers behind the SolarWinds attack infiltrated up to 18,000 private and public sector organizations – including every branch of the U.S. military and most Fortune 500 companies

Vendor for MFP makers is hacked

  • Wind River Systems of Alameda, CA provides software that is used by some MFP manufacturers, including its embedded Linux platform
  • Has notified an unknown number of its customers that some of its data was downloaded from its network
  • In 2019, security researchers announced that devices that use Wind Rivers VxWorks software were vulnerable to hacks using URGENT/11 bugs.

Is the office printer dead?

  • Reported on Mail Guardian
  • Office printer isn’t going anywhere soon, but adapting to life in the digital age
  • Prediction of Gareth Brenchley, Managing Director at managed business services company Itec Cape Town
  • Most companies still have print-reliant workplaces, and spend tens of thousands of rands a year on print
  • The printer isn’t just a ‘dumb device’ in the corner of the office: it’s become part of a connected, intelligent network, with modern multifunctional printers (MFPs) giving users new abilities to digitize their documents and manage their information,” says Brenchley

Secureworks Unveils Secureworks Taegis™, XDR Advancements, and MSSP Partner Initiative to Strengthen Cybersecurity Community

  • Secureworks® provider for cybersecurity, today unveiled its security analytics platform, Secureworks Taegis™
  • Offers extended threat detection and response (XDR) across cloud, endpoint and network on the cloud-native, Secureworks Taegis platform
  • Taegis XDR is a cloud-native SaaS solution
  • A recent survey from ESG and Secureworks showed that organizations see XDR as a path to increased security efficacy

Lead for BDR Services in California

RFP Available:

Lingo Uses Its Own Cloud Contact Center Solution to Enhance Customer Care

  • Lingo Communications ("Lingo"), a Cloud/UC and managed service provider, announced implantation its own Cloud Contact Center solution to manage its Customer Care call center
  • States implementation has improved 190% plus

Simple Helix Acquires Data Center and Internet Connectivity Business Unit from NRTC Managed ...

  • Simple Helix LLC announced acquisition of NRTC Managed Services' data center, carrier exchange, and connectivity business
  • Acquisition expands the Simple Helix footprint by adding data center operations in Huntsville, Atlanta, and Chicago

LogicalDOC Named Best Document Control Software Company of 2021 by

Ricoh USA, Inc. Wins 2020-21 Cloud Award

  • Winner of the Best Cloud Hosting Provider in the international Cloud Computing Awards program, The Cloud Awards
  • Lead judge Richard Geary said: "Cloud technologies make a good platform for turning around urgent applications rapidly and at scale. This was clearly evidenced in the range of innovative technological responses to the pandemic we have seen."
  • Cloud Awards will return with a new Cloud Computing program in fall 2021 to continue its recognition of excellence in cloud computing


Wall Street Journal published report called “Hospital Suffer New Wave of Hacking Attempts”

  • Great Plains Health of Nebraska’s Christopher Stroud admitted that up to 70,000 attempts per day from hackers trying to get into the hospital’s network
  • Hackers give interview with Cisco researcher:
    • Identified as “Aleks”, and lives in Siberia, Russia
    • In his early 30's
    • Has university level education
    • Uses Mimikatz and PowerShell as tools
    • Is part of the Lockbit ransomware gang
    • Healthcare is his favorite target as they pay ransom up to 90% of the time
    • Victims are motivated to pay ransom if they believe that their data will be leaked
    • If victim has cybersecurity insurance, payment is “all but guaranteed”
  • $350 million was earned by ransomware gangs in 2020, according to research done by Chainanalysis.
  • Friendswood Independent School District of Texas notified an unknown number of students that their info was exposed after it was accidentally sent to a school photographer
  • Shorewood School District of Wisconsin notified an unknown number of students that their info was exposed after an email mistake.
  • Digital Shadows Cybersecurity published report stating that 29% of new ransomware attacks are now aimed at industrial goods and services companies.
  • Coveware Cybersecurity published report stating that the average ransom payment to hackers has declined to $154,108.
    • Most common ransomware is Sodinokibi, aka REvil
    • Other strains include; Maze, Ryuk, NetWalker, Egregor, Conti and DopplePaymer
    • Minimum of 60% of companies pay the ransom
    • If companies do not fix the vulnerability that allowed the ransomware attack, they run risk of being attacked again.
    • Most common industries hit by ransomware in last 90 days:
      • 17.9% = healthcare
      • 16.3% = professional services
      • 11.9% = consumer services
      • 9.5% = public sector
  • Beaumont Health of Michigan notified an unknown number of patients that their PHI may have been exposed after a cybersecurity incident with its COVID-19 vaccine appointment system.
  • Comcast Corp., headquartered in Philadelphia, PA notified up to 1.5 billion customers that their info may have been exposed after a database was inadvertently exposed on a public website.
  • Victor Central School District of New York notified an unknown number of students that their info was exposed after ransomware attack.
  • 60 Minutes episode on CBS had Bill Evanina, former director of US Counterintelligence, state that up to 80% of all Americans have had their personal information stolen by Chinese government.
  • Nationwide Children’s Research Institute of Columbus, OH notified an unknown number of patients that their PHI as well as trade secrets, were stolen by a former researcher for financial gain.
  • Capsule Security published report stating that stolen PHI (protected health information, i.e. patient medical records) are selling for as much as $1000 each on the Dark Web.
  • Goodwin Procter Law Firm, headquartered in Boston, Mass, notified an unknown number of clients that their info may have been exposed after breach.
  • Oklahoma Tourism and Recreation Department notified an unknown number of tourists that their info may have been exposed after a breach.
  • Accelion Software of Palo Alto notified 1.6 million people who used Employment Security Department (unemployment office) in the state of Washington that their info was exposed after breach.
  • DriveSure of Northbrook, IL notified over 3 million people that their info was exposed after breach. DriveSure is a car dealership service provider focused on employee training programs and customer retention.
  • Baldwin Wallace University of Berea, OH notified an unknown number of students that their info may have been exposed after a ransomware attack.
  • Epsilon Data Management of Irving, TX agreed to pay $150 million to settle lawsuit regarding allegation that company sold confidential information on millions of Americans.
  • US Fertility of Baltimore, MD faces a class action lawsuit regarding recent data breach that exposed PHI.


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