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MSP, MSSP and IT Notes Industry April 26th, 2021


MSP, MSSP, and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Altec To Educate Users About How They Can Boost the Value of Their Key2Act Solution During ...

  • exhibiting and presenting two sessions during Key2Act's Synergy virtual conference next week, April 26-30
  • designed to help KEY2ACT users learn how to get the most out of their solutions
  • Altec will present two sessions designed to educate Key2Act
    • users about how to go paperless and automate processes in AP and other departments

BCM One Expands UCaaSone™ With Cisco Webex® Integration

  • UCaaSone™, company's managed unified communications as a service (UCaaS) offering that runs on the BroadWorks® platform
  • Founded in 1992, BCM One is a leading provider of NextGen Communications and Managed Services to IT leaders and channel resellers nationwide

For Fifth Consecutive Quarter, Persistent Named a Top 15 Sourcing Standout for Managed.

  • named a Top 15 Sourcing Standout for Managed Services for fifth consecutive quarter by Information Services Group (ISG)
  • ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends
  • The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry

Leading Managed Services Provider Offers Ransomware Protection-as-a-Service Based on ..

  • Cloudian® today announced that Calligo introduced a new Ransomware Protection-as-a-Service offering based on a Cloudian-Veeam data protection solution
    • Supports S3 Object Lock
  • Group-IB claims ransomware attacks increased 150% in 2020
  • Will continue to be one of the top global security threats this year

IDC predicts print fleet downsizing

  • Estimates that in 2021, 35% of large global enterprises will reduce their printer fleet by at least 50%
  • Direct consequence of remote working and learning brought on by government ordered lockdowns
  • Forecasting a compound annual reduction rate of -4.8% until 2024

Veeva Unveils Quality Content Reference Model to Empower Companies with Proven Best Practices

  • announced the availability of the Veeva Quality Content Reference Model
  • design to advance quality transformation efforts and drive further standardization in quality management
  • Veeva is the global leader in cloud software for the life sciences industry

Kyocera launches new apture solution

  • Now offering Kyocera Capture Manager of KCM
  • Intelligent process automation solution
  • User management and access control
  • Digital signature feature
  • Content Manager offers auto classify documents based on predefined templates
  • Data extraction to auto index documents using machine learning technology
  • Convert scanned documents to MS Office formats of searchable PDFs
  • Uses OCR (optical character recognition) engine from ABBYY Software of Russia
  • Route captured data to proper personnel and send email notification
    • Customized scripting
    • Pricing not announced

CSP Global Announces Breakthrough in CyberSecurity, Launches LifeCycle, Asia's First Master ...

Kofax offers new version of AP Agility

  • Intelligent automation solution for digital workflow transformation for accounts payable processes
  • Pre-built connectors for procure-to-pay, financial accounting and ERP systems, such as SAP S/4HANA Cloud, Oracle, Infor, etc
  • New invoice formats, extended document intelligence capabilities, workflows
  • Capture, digitize and extract key data from documents in any format
  • Validation, matching, resolving inconsistencies, coding and approval of invoices

Logicalis US Adds COO to Executive Team

  • Announced Michael McClain as Chief Operating Officer (COO)
  • McClain to oversee Logicalis' Managed Services, IT, Professional Services organizations and M&A strategy
  • Logicalis US is part of the Logicalis Group, which has more than 6,500 employees and annualized revenues of $1.7 billion

TPx Launches Security Advisory Services for Small and Medium-Sized Businesses

  • Announced expansion of services to include Security Advisory Services for small and medium-sized businesses (SMB’s)
  • Claims 60% of SMBs going out of business within 6 months of cyberattack
  • Pandemic has exponentially increased the cybersecurity threat, with 43% of attacks targeting SMBs
  • TPx is a nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S

ECS / My IT Acquires The Purple Guys

  • ECS / My IT, completed acquisition of The Purple Guys ("TPG"), a Kansas City, Kansas-based managed service provider
  • The combined organization, of nearly 120 full-time employees
  • "With the acquisition of TPG by ECS / My IT, we'll be able to provide our client base enhanced solutions and offerings, broaden our geographic reach

CyberSheath Enhances Its CMMC Managed Services with CMMCEnclave, the Most ...

  • introduced the next evolution of its CMMC Managed Services, including its CMMCEnclave
  • CMMCEnclave is the first enclave with optional management of multiple levels of CMMC
  • Covers all three dimensions of compliance — IT, governance, and security
  • Established in 2008, CyberSheath is one of the most experienced and trusted IT security services partners for the U.S. defense industrial base

Xantrion Inc. Named to CRN's 2021 Managed Service Provider 500 List

  • Named for the sixth consecutive year to CRN's Managed Service Provider (MSP) 500 list for MSP Pioneer 250
  • The list is divided into three categories:
    • MSP Pioneer 250
    • MSP Elite 150
    • MSP Managed Security 100

PC sales hit highest growth

  • Gartner is reporting that worldwide PC shipments are up 32% for Q1 of 2021 compared to same quarter last year
  • Total of 69.9 million units shipped during quarter
  • Top three vendors were Lenovo, HP and Dell

New hack for MFPs and printers?

  • Forescout Security is warning of new set of vulnerabilities for IoT devices that get their TCP/IP stack code from third parties, including Nucleus NET, FreeBSD and NetX
  • Could allow hackers to launch Denial of Service (DoS) or Remote Code Execution (RCE)
  • Have named it the “Name:Wreck” vulnerability
  • Over 100 million devices are potentially affected, including printers and MFPs
    • “This can be an entry point, a foothold into a network and from there you can decide, basically, what the attack is”; stated Daniel dos Santos, Research Manager
    • “One of the things that you can do is just basically take devices offline by sending malicious packets that crash the device
    • “Another thing is when you are able to actually execute code on the device, that opens up the possibility of persistence on the network or moving laterally in the network to other kinds of targets”
    • “gain access to enterprise networks and steal sensitive information”
    • Healthcare could be among the most affected

Cybersecurity Update

  • Mandiant Security Software published results of 2020 breaches
    • 25% increase in ransomware attacks
    • 78% of ransomware attacks had dwell time of 30 days or less
    • 1% had dwell time of 700 days or more
    • 59% were detected internally
  • Tenable Research published report
    • More than 18,000 common vulnerabilities and exposures (CVEs) were reported in 2020, up 6%
    • (this includes Ripple20 and others than impact some brands of printers and MFPs)
    • 46% of breaches in healthcare were from ransomware attacks
  • Federal Reserve Chairman Jerome on CBS 60 Minutes, stated that cyberattacks are now the foremost risk to the finance vertical.
  • CareFirst BlueCross BlueShield’s Community Health Plan District of Columbia in D.C. notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Cuyahoga Metropolitan Housing Authority of Cleveland, OH notified 189,008 people that their info was exposed after ransomware attack.
  • Guess Clothing notified an unknown number of customers that their info was exposed after ransomware attack.
  • Brokerage firm National Securities Corp. of New York City, NY has agreed to pay $3 million in a settlement with New York’s financial services regulator over shortfalls that resulted in four cybersecurity breaches involving unauthorized access to email accounts.
  • The Hillsborough and Bernards Public School Districts in New Jersey notified an unknown number of students that their info may have been exposed after ransomware attack.
  • The Houston Rockets NBA basketball team notified an unknown number of customers that their info may have been exposed after being hit by by “Babuk” ransomware with 500 GB allegedly stolen.
  • University Health of San Antonio, TX began notifying 2,704 patients that its billing services vendor, Med-Data, fell victim to a data breach.
  • Coca Cola’s former employee Xiaorong You is on trial in Greenville, TN, for allegedly stealing confidential info and selling it for $39 thousands dollars
  • Montefiore Medical Center of New York notified an unknown number of patients that their PHI was illegally access by an employee.
  • Red Deer Regional Hospital of Alberta, Canada notified 3,224 patients that their PHI was exposed after a breach.
  • Planned Parenthood of Metropolitan Washington, D.C., on Friday revealed it had a breach of patient information last fall.
  • Algoma Health of Ontario, Canada notified an unknown number of patients that their PHI was exposed after ransomware attack.


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