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MSP, MSSP and IT Notes Industry April 19th, 2021


Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

PixelPlex Launches a Document Management Platform that Eases How We Manage Documents

  • PixelPlex, revealed DocFlow, its latest release of blockchain-based solutions
  • DocFlow features top-notch smart contract systems
    • Claims highly secure & guarantees 100% data authenticity

Hyland Software buys 2 competitors

  • Maker of OnBase document management and electronic content management solutions, announced it has completed acquisitions of Alfresco Software and Nuxeo Software
  • Nuxeo is a content services platform and digital assets management provider

BoxBoat Announces DevSecOps Managed Services Momentum with their BoxOps Platform

  • Announced significant Managed Services revenue growth by greater customer adoption of its BoxOps platform
  • BoxOps is BoxBoat’s DevSecOps managed service platform
  • BoxOps is a managed Kubernetes
  • Automatic infrastructure updates
    • application autoscaling
    • cloud service integrations
    • SLAs
  • BoxBoat Technologies is the premier DevSecOps and digital transformation consultancy

Rackspace shifts its managed services approach with "Elastic Engineering"

  • Reported on ZDNet
  • Announced a new service model for delivering managed cloud services
  • “Elastic Engineering” gives customers access to a "pod" of Rackspace cloud engineering experts
  • Rackspace is offering Elastic Engineering support for Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform (GCP)
  • Sold as hours, can then scale up as needed

CRN Names Corsica Technologies to Its 2021 MSP 500 List

  • The Channel Company, has named them to its 2021 Managed Service Provider (MSP) 500 list in the Managed Security 100 category
  • fourth time in a row that Corsica Technologies has been named to the list
  • second year in the Managed Security 100 category

Ricoh placed in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America

  • Announced that it has been positioned in the 2021 Gartner Magic Quadrant report for Managed Workplace Services, North America for the first time
  • Gartner evaluates 20 vendors to enable sourcing, procurement and vendor management leaders to select the best provider for managed workplace services
  • Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market
  • MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users
  • Gartner Magic Quadrants offer visual snapshots, in-depth analyses and actionable advice that provide insight into a market's direction, maturity and participants

Vasion launches new solution

  • Formerly known as PrinterLogic, Vasion is headquartered in St. George, UT
  • Launched Vasion ST, a software-as-a-service digital transformation platform
  • Integrates tools to digitize content and automate business processes
  • Capture, workflow, e-signature and storage solution
  • Based on technology acquired when company bought Maxxvault

TBI Partners with Managed IT Service Provider, Effortless Office

  • Announces the addition of Effortless Office to their provider portfolio
  • Effortless Office is a Channel-only, national managed services provider
  • Blends legacy environments with hybrid cloud solutions

nDivision Awarded Three Year Managed Services Contract Through its Fortune 50 Global ...

  • Announced today that it will be fulfilling the services for a three-year 6 million dollar Infrastructure Managed Services and Managed End User Helpdesk contract
  • contract replaces several existing contracts which its partner is currently billing at approximately $520,000 per year

PlexTrac Closes $10 Million Round to Fuel Growth of Cybersecurity Workflow Platform

  • Announced $10 million in Series A funding
  • Venture firms Noro-Moseley Partners and Madrona Venture Group led the round with participation from StageDotO Ventures
  • Will use the funds to continue to build the team and grow the platform

Japan's Toshiba president steps down amid acquisition talks

  • Nobuaki Kurumatani tendered his resignation at a board meeting
  • Kurumatani headed the Japan operations of CVC Capital Partners, which proposed the acquisition last week

VertiGIS Acquires Facility Management Software Partner KMS

  • Announced the completed acquisition of longstanding development partner KMS Computer GmbH
  • KMS is a computer-aided facility management (CAFM) software specialist based in Dresden, Germany
  • VertiGIS is backed by global, technology-based investment firm Battery Ventures

Foxit and Toshiba Announce Strategic Partnership for End-User Productivity and Enterprise ...

  • Announced a strategic partnership with Toshiba Tec UK Imaging Systems Limited to leverage Foxit's PhantomPDF and Enterprise Automation solution
  • Toshiba will leverage PhantomPDF to make significant improvements to workflow, productivity and user experience
  • PhantomPDF is available on desktop systems, mobile devices, and the cloud

LaserFiche wins award

  • Laserfiche, headquartered in Long Beach, CA, is provider of document management and electronic content management solutions
  • Its cloud-based ECM won the 2021 Product of the Year Award from Cloud Computing magazine

PaperCut launches cloud based product

  • PaperCut, headquartered in Australia, introduced PaperCut Hive, a cloud-native print management solution
  • Providers server-less secure print release
  • Uses Edge Mesh technology
  • Pricing not announced

Ricoh launches Return to Work solution

  • Launched the Return To Work Security Services
  • Combines consulting, technology and services to address return to onsite work environments
  • Kiosk-based access screening at employee, visit, warehouse and plant entrances
  • Wellness screens, temperature checks, mask compliance and hand sanitizing
  • Personnel density and physical distancing analysis and planning tools to reserve and modify the availability of reservable spaces such as socially distanced desks, common rooms, warehouse spaces or occupancy limited meeting rooms
  • Access to analysis and materials to incorporate into customized training programs
  • Access to past visitor logs
  • Pricing not announced

IBM's Independent Managed Infrastructure Services Business to be Named Kyndryl

  • Announced that Kyndryl will be the name of the new independent company
  • Will be created following the separation of its Managed Infrastructure Services business, which is expected to occur by the end of 2021
  • Kyndryl also announced that it will be headquartered in New York City

Visual Edge Announces National Launch of Visual Edge IT Managed IT Services Digital Journal

  • Announced the national launch of Visual Edge IT managed IT services
  • "We have onboarded more than 5,000 new managed IT services customers and are excited to be able to provide these end-to-end technology solutions to more new client
  • Visual Edge IT offers 24/7 remote monitoring and administration of networks, service desk, data backup and restore

Cybersecurity Update

  • Capital One notified 100 million customers that their info was exposed after former Amazon Web Services (AWS) employee Paige Thompson posted data on GitHub after illegally accessing the info.
  • HealthNet of California notified 1,236,902 patients that their PHI may have been exposed after cyberattack.
  • Check Point Research is warning of a new malware that attacks Android based mobile devices
    • Is in an app on Google Play store that entices users by offering free Netflix subscription
  • LinkedIn is warning that a hacking group, named Golden Chickens, is using email phishing attacks on LinkedIn members,
  • The Bricker & Eckler Law Firm of Ohio notified an unknown number of customers that their info was exposed after cyberattack.
  • Brown University of Providence, Rhode Island notified an unknown number of students that their info was exposed after cybersecurity incident.
  • California Health & Wellness (CHW) of Sacramento, CA notified an unknown number of patients that their PHI was exposed after a cyberattack.
  • The Centers for Advanced Orthopaedics, headquartered in Bethesda, Maryland, reported an email hacking incident affecting over 125,000 individuals.
  • The City of Lawrence, Massachusetts notified an unknown number of citizens that their info was exposed after ransomware attack.
  • Elekta Health, headquartered in Atlanta, GA, notified patients Southcoast Health’s cancer centers in Fall River and Fairhaven, Rhode Island and patients at Rhode Island Hospital and the Lifespan Cancer Institute in East Greenwich after a ransomware attack.
  • Epilepsy Florida in Miami, FL notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • La Clinica De La Raza of Oakland, CA notified an unknown number of patients that their PHI was exposed after cyberattack.
  • Cornerstone Municipal Advisory Group d/b/a Manquen Vance ("Manquen Vance") of Troy, MI is notifying an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Memorial Sloan Kettering Health of New York City, NY, notified an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Mott Community College of Flint, Michigan has notified 1,612 individuals that files containing their protected health information were obtained by unauthorized individuals prior to the use of ransomware on its systems.
  • Remedy Medical Group, with locations in northern California, notified an unknown number of patients that their PHI was exposed after cyberattack.
  • Squirrel Hill Health Center of Pennsylvania notified an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Stanford University School of Medicine in California notified an unknown number of patients their PHI may have been exposed after cyberattack.
  • TriHealth of Cincinnati, OH notified an unknown number of patients that their PHI may have been exposed after cyberattack on vendor.
  • University of Miami Health in Florida notified an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Yeshiva University of New York City, NY notified an unknown number of students that their info may have been exposed after ransomware attack

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