MSP & MSSP Industry Notes for September 1st, 2019


MSP & MSSP Industry Notes

IT Total Care New Co-Managed IT Promises Relief to Strapped SMB IT Teams

  • Located in Foster City, California, provides outsourced IT support to small and medium sized businesses
  • Offers their Co-Managed IT, allows companies to “lease” IT Total Care’s staff wot work with their existing IT department
  • IT Total Care operates in San Francisco Bay area since 20019, has worked with more than 2,000 Bay Area companies

Logically Expands Sales Leadership Team to Drive Continued Growth

  • Managed IT provider service provider for small and mid-size companies, headquarter in Portland, Maine
  • Manages 500 clients from Maine to California
  • Matt Putney appointed as Vice President of Sales, previously held Vice President of Sales for mindSHIFT
  • Tracey Pick appointed Senior Manager for Revenue Operations, served as Senior Manager of Sales at Alchemy Systems


Charter Communications unloads cloud services firm Navisite

  • RDX based in Pittsburg, Pa. managed IT services acquires Navisite from Charter Communications
  • RDX backed by private equity firm of Madison Dearborn Partners
  • NaviSite founded in 1996 provides applications services, enterprise hosting and managed cloud for outsourcing IT infrastructure

TPx selects ADVA for edge device innovation

  • TPX announce selection of Adva’s Ensemble software as the basis for new universal customer premises (uCPE) platform
  • TPx delivers unified communications, managed IT network security & connectivity to more than 53,000 client locations
  • Adva baed in Los Angeles, California develops hardware and software for the networking industry

Ensono to Offer Managed Services on VMware Cloud on AWS

  • Ensono based in Downers Grove, Illinois a hybrid IT service provider
  • Will provide clients a managed service offering for VMware Cloud on AWS Solution Competency
  • VMware Cloud on AWS is an integrated cloud offering jointly developed by AWS and VMware delivering a highly scalable, secure and innovative service that allows organizations to seamlessly migrate and extend their on-premises VMware vSphere-based environments to the AWS Cloud running on next-generation Amazon Elastic Compute Cloud (Amazon EC2) bare metal infrastructure.
  • Ensono certified for AWS, Azure and Partner of the year for Microsoft Datacenter Transformation


ePlus Acquires ABS Technology, Expanding Reach in Mid-Atlantic Region

  • Acquires certain assets and liabilities of Innovation Technology Systems and Solutions dba ABS Technology
  • ABS headquartered in Virginia Beach, Virginia provides managed services, networking, collaboration and security solutions
  • ePlus is a technology solutions provided in Herndon, Virginia and offers expertise that include security, cloud date center, collaboration, networking. Founded in 1990 has more than 1,500 associates serving clients in United States, Europe, and Asia Pacific

Cradlepoint Wins NASPO ValuePoint Contract for Software-Driven, Cloud-Managed LTE and 5G Ready Solutions

  • Cradlepoint founded in 2006, delivers cloud 4G LTE network solutions for businesses
  • Has more than 18,000 clients worldwide
  • NASPO is a Cooperative Purchasing Organization formerly know as WSCA-NASPO, specializes in competitively sourced contracts.

Spinnaker Support Announces First Half 2019 Highlights

  • Global provider for Oracle and SAP third party support
  • Headquarters in Denver, Colorado
  • Record revenues, due in part to increased sales and higher customer retention rates.
  • Now partnering globally with IBM through its multi-vendor IT support service program. Spinnaker Support will deliver third-party support to IBM's enterprise application customers to help them improve OEM spend efficiency and achieve a superior support experience.
  • Added virtual patching, powered by McAfee, to reinforce Spinnaker Support's Seven-Point Security Solution.
  • Now providing "lift and shift" services to co-locate and then manage Oracle Enterprise and Infrastructure applications in the public cloud (AWS).
  • Fortified Sybase support capabilities to further capitalize on SAP's waning emphasis on the world-class database management solution.
  • Interest and new customer adoption of third-party support continued to accelerate in Korea and Japan.
  • Expanded operations in Western Europe, including relocation of regional headquarters to central London. Added new customers and renewed existing customers in EMEA
  • According to the 2019 customer satisfaction survey, more than 500 responses rated our service at a 98.6% satisfaction level – the industry's highest-rated provider.
  • Honored with several 2019 International Stevie Awards, including the Gold for Customer Service Leader of the Year (Devan Brua, Vice President of Compliance and Risk) and Silver for Customer Service Department of the Year.
  • Became the first third-party software support provider to earn Cyber Essentials certification, enhancing Spinnaker Support's growing Oracle and SAP security portfolio for UK-based customers. The company is fully ISO 27001:2013 certified and remains committed to best-in-class data management processes.

CoNetrix Technology Releases New Cybersecurity Monitoring and Compliance Solution

  • Based in Lubbock, Texas provides computer networking, managed IT services and cloud hosting since 1977
  • Offers new Cybersecurity Monitoring and Compliance solution
  • Clients to have access security information and event management (SIEM) and security op centers (SOC)
  • Highlights
  • Monitoring every critical device on the customer network to detect any suspicious activity anywhere in its environment.
  • Uses the most advanced technology available to automatically detect things like: malware, data breaches, hacker activity, stolen credentials, malicious websites, and many other things.
  • The service is compliant with PCI, HIPAA, FFIEC, GDPR, and many other regulatory requirements.


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