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Many Reasons Why You Don't Buy A Copier from from the Web

 

With a recent appointment, my sales process took a few steps back when my prospect (net new client) challenged my pricing for a new A3 black Ricoh device.  They stated that the price of the same device on the web was $2,500 less than my price and wanted to know WHY we were so much more expensive.

Just as my prospect has the power of the web, so do I. After asking a few questions I was able to find the same web store and model that they were referencing.  After a few minutes I was able to produce many bullet points to the prospect as to WHY they do not want to take that RISK.

  • There was not stapler/finisher and cabinet with the device
  • The seller could not provide the manufacturers warranty.  Meaning, don't expect us to provide the 90 day warranty
  • Installation was not included. Client would have to pay for unboxing of system and install
  • Network installation for scan and print was not included
  • Delivery was lift-gate only. Which meant that the client would need to move the device on their own up two flights of stairs
  • No phone support from the web store/company that they would make the purchase from
  • Web store/company aka dealer was not an Authorized Ricoh provider
  • If you had to return the device, you would have to pay to have the system shipped back to California and probably fight to get your dough back

Thus, as I was writing these notes, I wanted to double check that I was correct with all of my bullet points.  When I returned to the site, I noticed in a smaller font that the device was "refurbished".  Which added many additional bullet points from those above.

  • The statement of "certified tech"  is pretty much BS.  How does a non authorized dealer provide a "certified tech"?
  • No service history for the device is available
  • No serial is provided
  • Device could be a lemon since it is listed as "refurbished" and it's a current model
  • Shipping a refurbished copier from California means you're pretty much asking for problems and issues once it arrives via common freight carrier


In the end, I was able to secure the order from the net new client. However there have been times when I haven't been able to convince the client that we are the "right" choice.  There are always going to be "x" amount of price buyers, and I'm hoping that this short blog can prove that there is enough RISK to make those think twice about that purchase. In addition, I hope these bullet points can help other copier sales reps to point out those potential pitfalls to their prospects and clients.



-=Good Selling=-

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Comments (6)

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Czech posted:
Jason H posted:

Great post. Usually it is with a Samsung or Canon Large Format that gives us the most fits online so for the MFP's we created a price list for the customer. It includes setup, moving, installing, networking (per computer) training and usually comes out to around $1,500.00 and is broken down as a list of line items so they can see how much each costs. That usually helps, and if not we usually receive a call from the customer asking us to come and "help" them, to which our response is " no problem, you have the price list in front of you of our costs, and since we are the only samsung dealer in our region, we will see you on such and such day/time.

I also use these photos to help my case. This is the truck driving away and the second one is its resting place until someone comes to move it.

 

ipf8400 Delivery1ipf8400 Delivery2

Usually when I show these photos the customer gets a little scared. 

Love you Jason!! I am going to "steal" these photos when in similar situations... > I've been burned on the wide format pricing before. Too many customers order from the US into Canada...

Steal away! I got those pics from a guy I know in Tennessee. I believe the customer bought online after he submitted a proposal to the customer and then ended up calling asking for support and help and sent him these pics asking what to do.

Jason H posted:

Great post. Usually it is with a Samsung or Canon Large Format that gives us the most fits online so for the MFP's we created a price list for the customer. It includes setup, moving, installing, networking (per computer) training and usually comes out to around $1,500.00 and is broken down as a list of line items so they can see how much each costs. That usually helps, and if not we usually receive a call from the customer asking us to come and "help" them, to which our response is " no problem, you have the price list in front of you of our costs, and since we are the only samsung dealer in our region, we will see you on such and such day/time.

I also use these photos to help my case. This is the truck driving away and the second one is its resting place until someone comes to move it.

 

ipf8400 Delivery1ipf8400 Delivery2

Usually when I show these photos the customer gets a little scared. 

Love you Jason!! I am going to "steal" these photos when in similar situations... > I've been burned on the wide format pricing before. Too many customers order from the US into Canada...

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Title: Many Reasons Why You Don't Buy A Copier from from the Web
By: Art Post
Collection(s): Sales

With a recent appointment, my sales process took a few steps back when my prospect (net new client) challenged my pricing for a new A3 black Ricoh device. They stated that the price of the same device on the web was $2,500 less than my price and wanted to know WHY we were so much more expensive.

Just as my prospect has the power of the web, so do I. After asking a few questions I was able to find the same web store and model that they were referencing. After a few minutes I was able to produce many bullet points to the prospect as to WHY they do not want to take that RISK.

a.. There was not stapler/finisher and cabinet with the device
b.. The seller could not provide the manufacturers warranty. Meaning, don't expect us to provide the 90 day warranty
c.. Installation was not included. Client would have to pay for unboxing of system and install
d.. Network installation for scan and print was not included
e.. Delivery was lift-gate only. Which meant that the client would need to move the device on their own up two flights of stairs
f.. No phone support from the web store/company that they would make the purchase from
g.. Web store/company aka dealer was not an Authorized Ricoh provider
h.. If you had to return the device, you would have to pay to have the system shipped back to California and probably fight to get your dough back
Thus, as I was writing these notes, I wanted to double check that I was correct with all of my bullet points. When I returned to the site, I noticed in a smaller font that the device was "refurbished". Which added many additional bullet points from those above.

a.. The statement of "certified tech" is pretty much BS. How does a non authorized dealer provide a "certified tech"?
b.. No service history for the device is available
c.. No serial is provided
d.. Device could be a lemon since it is listed as "refurbished" and it's a current model
e.. Shipping a refurbished copier from California means you're pretty much asking for problems and issues once it arrives via common freight carrier



In the end, I was able to secure the order from the net new client. However there have been times when I haven't been able to convince the client that we are the "right" choice. There are always going to be "x" amount of price buyers, and I'm hoping that this short blog can prove that there is enough RISK to make those think twice about that purchase. In addition, I hope these bullet points can help other copier sales reps to point out those potential pitfalls to their prospects and clients.




-=Good Selling=-


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In your check list did you include, add the cost of the initial toner and developer to set up the copier.

I understand some copiers ship with a starter toner and full strength developer.

I cannot speak for other brands but with Toshiba the set up instructions are not in the box.  The tech has to download them.

I cannot speak for other brands but a complete rookie trying to set up a Toshiba copier would have a hard time completing the task and could damage the copier in the process.

Great post. Usually it is with a Samsung or Canon Large Format that gives us the most fits online so for the MFP's we created a price list for the customer. It includes setup, moving, installing, networking (per computer) training and usually comes out to around $1,500.00 and is broken down as a list of line items so they can see how much each costs. That usually helps, and if not we usually receive a call from the customer asking us to come and "help" them, to which our response is " no problem, you have the price list in front of you of our costs, and since we are the only samsung dealer in our region, we will see you on such and such day/time.

I also use these photos to help my case. This is the truck driving away and the second one is its resting place until someone comes to move it.

 

ipf8400 Delivery1ipf8400 Delivery2

Usually when I show these photos the customer gets a little scared. 

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