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IT, MSP & MSSP Industry Notes for September 29th


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September 29th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Exela Technologies Expands Electronic Signature Platform, DrySign, to the UK - Yahoo Finance

  • announced the launch of its electronic signature solution, DrySign®
  • DrySign enables users to cost effectively sign documents from almost anywhere, requiring only an internet-enabled device
  • DrySign is compliant with UK eIDAS Regulations

Corsica Technologies Named to MSSP Alert's Top 250 MSSPs List for 2021

  • MSSP Alert, published by After Nines Inc., has named Corsica Technologies, one of the top managed IT and cybersecurity providers in the country
  • The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
  • Rankings are based on MSSP Alert's 2021 readership survey combined with the digital media site's global editorial coverage of managed security services providers

Pythian Expands FinOps Managed Services to Customers with

  • Announced that the company’s cloud cost management and optimization services, known as FinOps, are now available for Google Cloud, AWS and Microsoft Azure cloud and multi-cloud deployments
  • According to Flexera's 2021 State of the Cloud Report, 92 percent of enterprises have a multi-cloud strategy and use an average of 2.6 public clouds

Crayon Group reaches investment agreement with UK cloud managed services provider ...

  • Announced it has reached an investment agreement with Cloud Direct, a UK-based cloud managed services provider
  • Under the agreement, Crayon has made a GBP 3 million investment for a minority ownership in Cloud Direct and it establishes a commercial partnership
  • Also will have the option later to further invest in a majority ownership
  • Cloud Direct is one of the leading Microsoft partners in the UK and has annual revenues of GBP 20 million
  • Companies have agreed to not disclose any further details on the transaction at this stage

CloudMile has achieved Managed Services Provider (MSP) status with Google Cloud in Singapore

  • CloudMile is now able to offer its clients access to additional services as a Google Cloud Managed Service Provider
  • Now include 24/7 monitoring, multi-account management, system performance tuning and monthly reporting
  • CloudMile is a provider of cloud and AI application development and managed IT services for businesses in Singapore

DocuWare solution automates team's business processes to drive back-office efficiencies that fuel on-field success

  • announced it is expanding its decade-long partnership with the Philadelphia Eagles to digitize the team's information management processes using DocuWare
  • DocuWare also helps ensure documents are secured to protect data and stay compliant, which is particularly important to the Eagles, who need to keep employee and financial records secured

PandaDoc, the e-document startup, now valued at $1B as it closes a big Series C | TechCrunch

  • PandaDoc, which lets users create, share and sign official documents online, has closed a Series C that the company confirms values it at $1 billion
  • PandaDoc is not making public the full amount of funding in this round
  • Reported on Techcrunch

Laserfiche Announces Launch of Cloud Document Management and Process Automation ...

  • Announced the availability of Laserfiche Cloud in the Europe, Middle East and Africa (EMEA) region
  • prebuilt solution templates and customisable e-forms and processes support digital resiliency and agility

HP Inc. announced HP Managed Print Flex, a new cloud-first Managed Print Service (MPS) subscription plan

  • HP Inc. announced HP Managed Print Flex, a new cloud-first Managed Print Service (MPS) subscription plan
  • HP Smart Pricing Plan automatically adjusts month-by-month to ensure lowest cost option
  • Low touch, recurring revenue opportunity for channel partners
  • Maximize productivity with a secure and scalable solution for home and office

HP Simplifies Managed Print Services with New Cloud-Based

  • HP Inc. announced HP Managed Print Flex
  • New cloud-first Managed Print Service (MPS) subscription plan that helps businesses optimize costs by simplifying management, improving productivity and delivering flexibility to scale or customize as business needs change
  • Moving to the cloud, customers and partners can select the printers that best suit their needs and quickly and effectively equip workers in the office or at home with the print technology they need to be productive Subscription offers
    • Supplies auto replenishment proactively schedules supplies delivery before you run out
    • Break fix services with 2-hour call back and next business day onsite support if not resolved remotely1
    • Short-term 1 year commitment with automatic renewal2
    • HP Roam3 so workers can print securely from virtually anywhere
    • All printers consolidated in an analytics dashboard and billed under single contract
    • A page is a page; plans do not differentiate between mono and color4
    • The Wolf Security pack5 ensures endpoints are configured with the right security settings
  • Datto Networking WiFi-6 APs: Delivering MSPs Efficiency, Security, and Expanded Coverage By David Weiss

    • WiFi-6 Access Points (APs) have arrived for Datto partners
    • Complex operations that were previously nearly impossible with WiFi-5 are now easily workable when you deploy Datto’s new AP840 & AP840E
    • WiFi-6 APs are made specifically for MSPs and their clients
      • Increased Efficiency
      • Security
      • Expanded Coverage and Range

    Buchanan Technologies Acquires Cybernoor to Expand Managed - GlobeNewswire

    • BuchananTechnologies, a managed IT services provider, has announced the acquisition of Cybernoor,
    • Cyberoor is an expert in Oracle application performance management solutions
    • “This partnership allows us to expand our services to better meet the needs of today’s modern organizations, including many of Buchanan’s enterprise customers who are already leveraging the Oracle platform,” said James Buchanan, Founder and CEO of Buchanan Technologies

    Comport Receives Cohesity's Americas Rising Star Partner of the Year Award

    • Comport announced that it has received the FY21 "Americas Rising Star Partner of the Year" award from Cohesity
    • Rising Star Partner of the Year is awarded to the partner who has demonstrated exceptional success servicing new customer opportunities
    • IT Solutions Company since 1982, Comport is uniquely positioned as both a solutions and services provider to modernize and simplify IT from the mobile edge to the data centers to the cloud

    Open Source Services Market worth $50.0 billion by 2026

    • Global Open Source Services Market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 18.2% during the forecast period
    • To reach USD 50.0 billion by 2026 from USD 21.7 billion in 2021

    Microsoft still not fixed PrintNightmare?

    • Released yet another patch to fix a remote code executive vulnerability, but according to report in Bleeping Computer magazine, the patch may break network printing altogether
    • The vulnerability allows hackers to execute malicious code on PCs
    • Most likely Microsoft will be issuing yet another patch to repair issues with its Windows Print Spooler
  • HP admits another security vulnerability

    • Millions of HP OMEN gaming laptop computers, OMEN desktop PCs, HP
    • Pavilion laptop computers and several HP Envy models, were found to have a flaw that would allow a “Escalation of Privilege and Denial of Service” attack by a hackers
    • Could allow a hacker to create a profile with administrator rights to access data
    • Computer could also be used in a massive botnet
    • HP release an update to fix the problem that users must download


  • Central Texas Medical Specialists, aka Austin Cancer Centers, notified an unknown number of patients that their PHI was exposed after ransomware attack
  • The Alaska Department of Health & Social Services notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Simon Eye, headquartered in Wilmington, Delaware, notified an unknown number of patients that their PHI was exposed after email phishing attack
  • The City of Mount Vernon in New York notified an unknown number of residents that their info may have been exposed after ransomware attack
  • Sierra Johnson of Tempe, Arizona was arrested after allegedly stealing PHI was working for a rehabilitation facility to use stolen identities to acquire expensive vehicles and lease apartments
  • The Mankato Clinic of Minnesota notified 535 patients that their PHI was exposed after employee was caught emailing it to an external email account
  • The federal Office for Civil Rights in DHS reports that breaches in August, 2021 resulted in exposure of PHI for over 5 million patients in the U.S
  • Gastroenterology Consultants in Houston, Texas notified 161,000 patients that their PHI was exposed after ransomware attack
  • Walgreen’s notified an unknown number of patients who used its COVID-19 test registration system, that their PHI may have been exposed after it was inadvertently made accessible on public website
  • St. Joseph’s/Candler Health System of Savannah, Georgia was hit by a lawsuit filed by patients affected by a recent ransomware attack involving 1.4 million patients
  • Ivanov Tolpintsev was extradited from Ukraine to face charges after he allegedly made $80,000 stealing and reselling the stolen info on the Dark Web
  • 3 Americans avoid prison even though they hacked into computers for a foreign country?
    • The U.S. Department of Justice announced it has fined Marc Baier, Ryan Adams and Daniel Gericke a total of $1,685,000
    • Were caught hacking into computers and phones for the benefit of the United Arab Emirates government
  • Directions For Living, headquartered in Clearwater, FL, notified 19,494 patients that their PHI was exposed after ransomware attack
  • Texoma Community Center of Texas notified 24,030 patients that their PHI was exposed after email phishing attack.
  • The North East Independent School District of San Antonio, TX notified an unknown number of students that their info was exposed after ransomware attack
  • Indian Creek Foundation of Souderton, PA notified an unknown number of patients that that their PHI was exposed after ransomware attack
  • The City of Yonkers of New York notified an unknown number of residents that their info may have been exposed after ransomware attack
  • Missouri Delta Medical Center of Sikeston notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Dorchester County of South Carolina notified an unknown number of residents that their info was exposed after ransomware attack
  • HBP Financial Services Group of Woodbridge, CT and Pathology Consultants of New London notified an unknown number of patients that their PHI was exposed after email phishing attack
  • The notorious Russian hacking group, REvil, which claimed to have shut down, apparently has restarted its ransomware attacks according to Emsisoft Security
  • Dr. Douglas Burka, while working at Vanderbilt University Medical Center of Nashville, TN, was caught illegally accessing the PHI of his ex-wife and was hit by lawsuit
  • Denton County of Texas notified 346,000 residents that their PHI was exposed after it inadvertently put their COVID-19 info on a publicly accessible website
  • The Wedge Recovery Centers of Pennsylvania notified 29,000 patients that their PHI was exposed after ransomware attack.
  • LifeLong Medical Care of California notified an unknown number of patients that their PHI was exposed after ransomware attack
  • GetHealth, headquartered in New York City, may be notifying up to 61 million people that use fitness tracker apps after a breach


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