I have 2 different customers that are trying to scan to multi-page format and the 240W is timing out after 1 page and returning to copy mode. They are both using PB 3.6 - anyone else having issues?
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I haven't seen this, and have been using 3.6 for about a year. Tiff or PDF? is auto start selected?
Thanks for the input; it ended up being a loose cable connection between the PC and mainframe. I would never in a million years guessed that a loose cable could cause such a problem but it did.
I also had a case where domain policy overwrote the "lock pages in memory" setting from "everyone" back to the default blank setting.
I've also had times where the user selects scan, but the machine requires a few seconds to get into scan mode. The user doesn't wait, and inserts the original to soon. The machine then makes a copy, and throws off the PC/Machine connection. Afterwards the Ricoh needs to be rebooted. I've seen this on 480's but not 240's.
I've also had times where the user selects scan, but the machine requires a few seconds to get into scan mode. The user doesn't wait, and inserts the original to soon. The machine then makes a copy, and throws off the PC/Machine connection. Afterwards the Ricoh needs to be rebooted. I've seen this on 480's but not 240's.