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Dear Rackspace Customer, 

We have exciting news to share with you: Rackspace has completed its acquisition of Datapipe!

 We know that our customers want to consume IT as a service across multiple cloud platforms, in a way that is flexible, secure and cost-efficient. With the Datapipe acquisition, we will be better able to meet this growing demand and serve more of your IT needs.

Datapipe brings important new capabilities to Rackspace including: 

  • Experience serving high-profile and highly regulated public-sector customers, including the U.S. Departments of Defense, Energy, and Treasury, as well as the U.K. Cabinet Office, Ministry of Justice, and Department of Transport. Datapipe has achieved coveted FedRAMP and FISMA certifications. 
  • Expanded global data center presence in key markets – including the U.S. West Coast, Brazil, mainland China, and Russia – that will increase geographic redundancy, flexibility to meet ever-changing data residency requirements, and improved application delivery. Datapipe’s data center in Frankfurt complements Rackspace’s recent opening of a DC in that city. That strong presence in Germany, along with Datapipe’s additional data center in Amsterdam, supports our expansion in continental Europe. 
  • Traditional colocation services across four continents, to reduce cost and risk for customers moving applications out of their corporate data centers.
  • Greater investment in professional services capabilities at a global level to support each client’s journey to the cloud, from planning, assessments, design, migration, and management and to ongoing optimization.
  • Software and tooling that will help us better serve enterprise customers: e.g., ServiceNow orchestration and automation, e-bonding with customer ticketing systems.
  • Managed services on the Alibaba Cloud, the largest in China, completing Rackspace’s vision to provide integrated managed services across all major cloud platforms globally.

While Rackspace and Datapipe have viewed each other as respected rivals in the past, today we know we are better together. By combining our two highly respected companies, we’ve created one huge opportunity — to build the world’s #1 provider of IT as a service, in the multi-cloud world.

  • With Datapipe, Rackspace becomes the world’s #1 provider of the managed hosting and private cloud solutions that more companies are using as they move critical workloads out of their corporate data centers.
  • This transaction will also help us expand our capabilities as the world’s #1 provider of managed public cloud services, across all the leading public cloud infrastructure platforms: Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the Alibaba Cloud.
  • And with our recent acquisition of TriCore, we will deliver more of the enterprise application management services that our customers demand.

We are leading a thoughtful and thorough integration process working with leaders from Rackspace and Datapipe. We are evaluating the best qualities of both businesses, so that we can move quickly to blend them into the global leader in providing IT as a service, delivering exceptional value and performance for your company. During the integration, which we expect will take several months to complete, we are taking special care to maintain and enhance the customer experience that has differentiated both Rackspace and Datapipe from our competitors.

For the foreseeable future, it’s business as usual as we continue to honor our current agreements. Your established Rackspace contacts will work with you, and will give you ample advance notice of any changes that may affect your business.

If you have questions or are interested in learning more about the new capabilities offered now that we have acquired Datapipe, please contact your Rackspace account manager.

Best regards,
Joe

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