Tagged With "MFP"

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Re: Selling Copiers "Dirty Deeds from a NJ Dealer"

Art Post ·
In a recent blog that I released to This Week in Imaging, there was a response from a NJ dealer stating that the company and person I referred for initiating "creative leases" and duping a leasing company for 1.2 million other non profit companies in NJ is the case. Since there has been no official newspaper article or any arrest records, I can't write anything else until I have proof. In a conversation it was stated that this person who is supposedly under investigation is now working with...
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Re: Selling Copiers "Dirty Deeds from a NJ Dealer"

Czech ·
This happens to me and others in my office on a weekly basis. The market is so competitive in my city. Good job on calling the customer out on it.
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Re: Nuance Delivers Industry Leading Print and Scan Solutions to Ricoh A4-class Multi-Function Products

Art Post ·
Good luck with support from Nuance, my experiences have been horrible with support and would never recommend any Nuance product.
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Re: Android-Based MFPs & Copiers to the Rescue

Art Post ·
Grant W. That's good stuff, thanx for posting!!
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Re: Kyocera takes MFP panel to cloud

Art Post ·
Monte: With Google drive, are you able to see all of your google drive folders at the MFP screen?
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Re: Kyocera takes MFP panel to cloud

smithers8 ·
Yes
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Re: Kyocera takes MFP panel to cloud

Lou ·
We have used this application and it does work. Take your time thi, it can get tricky.
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Re: Kyocera takes MFP panel to cloud

Lou ·
We have used this application and it does work. Take your time tho, it can get tricky.
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Re: Kyocera takes MFP panel to cloud

VinceMcHugh ·
Guys, Can you scan to and print from Google Docs \ Drive? What file formats can be printed? Scanned? Thanks, Vince
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Re: Kyocera takes MFP panel to cloud

GCBS ·
Originally Posted by Art Post: has anyone been able to test or use this yet? If so thoughts? Yes, I have used this. Obviously it's been a while since this post. What's even better is the way the new devices can scan into OCR from the system and then send to the cloud.
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Re: Kyocera takes MFP panel to cloud

Kyocera Guy ·
@ Vince With the new version of Cloud Connect you can now print Google Docs. The first version you could only print PDF jpeg and tiff.
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Re: Kyocera takes MFP panel to cloud

Monte ·
I have used this and it works great
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Re: Android-Based MFPs & Copiers to the Rescue

GrantW ·
We are already selling a biometric solution here in the UK that works with PaperCut. I'm pretty sure that it would be easy enough to implement in the US. http://www.papercut.com/kb/Mai...ionwideRetailSystems
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Re: Kyocera takes MFP panel to cloud

Art Post ·
has anyone been able to test or use this yet? If so thoughts?
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Re: Worldwide Page Volume Continued Slow Decline in 2012 as Gains in Developing Regions Failed to Offset Slowdown in Developed Regions, According to IDC

Art Post ·
Who would have thought that smart phones would have increased page volumes!!
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Re: Kyocera Extends Award-Winning TASKalfa Technology Into Seven New Multifunctional Products

Art Post ·
Just an FYI, I had the chance to inspect a previous model of one of these types of systems. I pulled out the paper drawer and I then realized that the cover of the paper drawer (which is plastic) had the feel of the same plastic that is used for garbage cans. Just my opinion and to me it doesn't bode well for the rest of the parts.
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Re: Kyocera Extends Award-Winning TASKalfa Technology Into Seven New Multifunctional Products

txeagle24 ·
I get giddy when I see the previous generation in the field. I haven't come across a single account that is happy with the performance or reliability of the Kyocera color series.
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Re: Ricoh MP C3003/3503/4503/5505 & 6003 Scanner Review

msaeger ·
Another thing all of these new machines including the 6502 and 8100 have is an insanely fast ADF, 120 sheets per minute or 240 images per minute duplex. Everyone that sees these comments how fast the ADF is.
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Re: Ricoh MP C3003/3503/4503/5505 & 6003 Scanner Review

Art Post ·
same here, equally as impressive is that it will scan to USB just as fast. Customer wanted to take the scanned files back to the office after the demo to make sure they were searchable and check the quality
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Re: Smart Scanning with Scan2Cloud Apps

Czech ·
Hey Art, Good post. I didn't know too much about DocuShare so I'm glad I could read about it. I think Canon products deserve a mention. The imageRUNNER ADVANCE line allows you to directly scan to/print from Google Docs and Microsoft Exchange. This is a free feature. Larger imageRUNNER ADVANCE units allow you to scan directly into Microsoft Word and Powerpoint (again free), and if you add the Universal Send Advance/Security Feature Set you can create PDFs with OCR, annotations and...
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Re: Smart Scanning with Scan2Cloud Apps

Art Post ·
Ricoh will have their ICE version soon, will try to write more on that. I've found over time that most apps from the manufacturers are so so at best and developing a direct relationship with companies like UDOCX and Print Audit is more beneficial to the end user and to the dealer that is selling the solution. Thanx for the comment!!!
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Re: Ricoh ICE (Intergrated Cloud Environment)

Art Post ·
Here's the link for the op manual http://www.ricoh-cloud.com/support/user_guides
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Re: Ricoh ICE (Intergrated Cloud Environment)

jswinberlin ·
Maybe I did something wrong during setup. Ours in our demo room is incredibly slow. Just to get to the URL for the home screen takes a while. Getting to dropbox app (or any others) and logging in and making selections takes so long it still looks like this is in development. I must be doing something wrong. Our internet connection is good and I don't know why the MFP is so slow. Do I need to add something? Memory, GB ethernet?
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Re: Ricoh ICE (Intergrated Cloud Environment)

fisher ·
Played with trying to set it up in our showroom. First of all it took over a week and several emails to get a code to enter into the machine when the documentation claims you will get the code within an hour. Fought with it and the piss poor instructions for a couple of hours. Gave up. Can't sell something where the support from Ricoh is that poor. Moved on.
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Re: Ricoh ICE (Intergrated Cloud Environment)

Art Post ·
fisher WOW, can't believe they stink that much. I sold it to someone, should have tested it.
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Re: Ricoh ICE (Intergrated Cloud Environment)

txeagle24 ·
I've tested it, & the OCR takes longer than I would like. I don't expect much for the price, but my clients will. The two biggest issues I have is that it doesn't look like you can remove the icons for services you don't use which is annoying and the fact that you can only scan into the main directory of your cloud services. That's a HUGE miss. Additionally, with Windows 8 being forced on more businesses & the deep integration of SkyDrive into Windows 8, they will need to have a...
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Re: Ricoh ICE (Intergrated Cloud Environment)

Art Post ·
Originally Posted by txeagle24: I've tested it, & the OCR takes longer than I would like. I don't expect much for the price, but my clients will. The two biggest issues I have is that it doesn't look like you can remove the icons for services you don't use which is annoying and the fact that you can only scan into the main directory of your cloud services. That's a HUGE miss. Additionally, with Windows 8 being forced on more businesses & the deep integration of SkyDrive into Windows...
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Re: To Ricoh "What I Want for Christmas"

txeagle24 ·
The best thing Ricoh could give us is advanced scanning functionality as a standard feature. To be able to navigate to whatever network folder a user wants would be huge, as would the ability to scan to Word or Excel. Canon already has these features, so we are at a huge price disadvantage if it is functionality a customer needs since we have to add ICE (which has a less-than-desirable UI) or NSI AutoStore.
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Re: To Ricoh "What I Want for Christmas"

Art Post ·
I was not aware that browse to any folder was standard on the Canon systems. Has it been like that for long?
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Re: To Ricoh "What I Want for Christmas"

txeagle24 ·
I think it's been the most recent generation of equipment. I could be wrong on that one, but I'm positive on the OCR.
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Re: Demise of the 60 Month Copier Lease

fisher ·
Example: Based on the customer's budget, I can justify a total of $50,000 in funding. If I go in 6 months early, & they still owe $6,000 in remaining payments, I can only fund $44,000 in new equipment. If I wait until the end, & they don't owe anything on the old equipment, that is an additional $6,000 in Revenue and GP. It's the same benefit whether you have a Revenue quota or a GP quota. In the example above that additional $6,000 would translate into an additional $1,800 in...
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Re: Demise of the 60 Month Copier Lease

Old Glory ·
I write almost all 36 month leases and almost all of them are renewed for another 24 months or 36 months. If you use a lease company with a guaranteed residual in the 10-15% range you can profit twice on the same box. With my company, I get credit for all the GP on the renewal since nothing is being set up or delivered, etc. I usually quote around a 65-75% payment on a 24 month renewal and a 50% payment on a 36 month renewal. I don't recommend either renewal unless the service history and...
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Re: Demise of the 60 Month Copier Lease

fisher ·
In my humble opinion the quote above is a flawed way of going about leasing for both you the sales rep and the customer. Choose the right lease term from the beginning and stick it out until the end of term. Rolling payments is bad for the customer and bad for you the sales person. As a sales rep I don't like to even roll a single payment into the new deal. I view that as a waste of potential profit and a reduction of my commission. If you look at my leases you'd see the vast majority are 48...
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Re: Demise of the 60 Month Copier Lease

Keith Hachey ·
Speaking from the leasing company perspective - the 60 month lease is the preferred term today. 8-10 years ago it was 36 months. From my review of dealer portfolios and speaking with dealership principals, the 60 month lease is the most profitable lease term to the dealership - in terms of equipment funding and service revenue. Art - from a sales person point of view, it may also be very profitable. I can give you recent examples of a review I completed for two dealerships. With dealership...
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Re: Demise of the 60 Month Copier Lease

Art Post ·
Originally Posted by fisher: In my humble opinion the quote above is a flawed way of going about leasing for both you the sales rep and the customer. Choose the right lease term from the beginning and stick it out until the end of term. Rolling payments is bad for the customer and bad for you the sales person. As a sales rep I don't like to even roll a single payment into the new deal. I view that as a waste of potential profit and a reduction of my commission. If you look at my leases you'd...
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Re: Demise of the 60 Month Copier Lease

Old Glory ·
I don't understand why the revenue changes from a 36 vs 60 unless a rep is selling the same payment on both. Over the years, I have heard of reps selling a 36 month term and payment but putting 60 months in the term box of the lease. Short of this kind of illegal activity, I don't see why the revenue changes. A $10,000 copier is either $XXX for 36 months or $YYY for 60 months but the funding (revenue) remains $10,000.
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Re: Demise of the 60 Month Copier Lease

Keith Hachey ·
Originally Posted by Old Glory: I don't understand why the revenue changes from a 36 vs 60 unless a rep is selling the same payment on both. Over the years, I have heard of reps selling a 36 month term and payment but putting 60 months in the term box of the lease. Short of this kind of illegal activity, I don't see why the revenue changes. A $10,000 copier is either $XXX for 36 months or $YYY for 60 months but the funding (revenue) remains $10,000. The revenue difference comes from...
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Re: Demise of the 60 Month Copier Lease

Old Glory ·
Originally Posted by Keith Hachey: The reason may not be this simple (but many times it is). It could be that you are proposing a solution the customer would like (machine+ software, multiple machines, better machines), but due to budgetary constraints, the customer will need to delay the implementation or reduce the scope of their project. Stretching the term makes that solution more affordable, while keeping their monthly payment the same or lower. There are many variables that factor into...
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Re: Demise of the 60 Month Copier Lease

txeagle24 ·
Originally Posted by Art Post: Originally Posted by fisher: In my humble opinion the quote above is a flawed way of going about leasing for both you the sales rep and the customer. Choose the right lease term from the beginning and stick it out until the end of term. Rolling payments is bad for the customer and bad for you the sales person. As a sales rep I don't like to even roll a single payment into the new deal. I view that as a waste of potential profit and a reduction of my commission.
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Re: Demise of the 60 Month Copier Lease

fisher ·
Originally Posted by txeagle24: Originally Posted by Art Post: Originally Posted by fisher: In my humble opinion the quote above is a flawed way of going about leasing for both you the sales rep and the customer. Choose the right lease term from the beginning and stick it out until the end of term. Rolling payments is bad for the customer and bad for you the sales person. As a sales rep I don't like to even roll a single payment into the new deal. I view that as a waste of potential profit...
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Re: Demise of the 60 Month Copier Lease

msaeger ·
I don't know about the sales process but as far as service goes customers are happier that get 36 month leases. The ones that go for 5 years often are calling way too often because their machines were shot a year ago. Pre ikon merge we had a lot of 36 month leases but now it seems like most are 60.
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

TimB ·
FYI: Toshiba, overall, is in the top ten for R&D Spend-to-Sales ratios. "Bottom dweller" really is not a fair use of words. With any device manufacturer, product is only as good as its dealer support. Get references if need be. RE: maintenance; The asker is talking B&W devices not color. Regardless, get the maintenance. Fewer spikes in copy quality or hardware issues because you'll make that phone call to fix rather than putting up with poor copy quality, etc. for fear of how much it...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
TimB: Thanx for the comment! I believe you with the top ten in R & D for Spend to Sales ratios, but I don't R & D being conducted for copiers not like Canon, Xerox, KonicaMInolta & Xerox. If it walks like a duck, quacks like a duck then it must be a duck. Toshiba's market share over the last ten years in the US has always been at or near the bottom of the pack, thus they are cellar dwellers, bottom feeders, in the US market. You are correct with the MA, they were not asking for...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

EByers ·
Art, I like your general guidance to the initial poster, and I won't grade your writing since this isn't an English class. In regard to this brief post conversation, I think honesty is the best policy with customers and with ourselves. Yes Tim, they probably are in the top ten. However, the customer was asking which is the best. By rankings in the market place, the top seven do not include Toshiba. They fall within the bottom 7% of market share for shipments and the bottom 8.6% for market...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
thanx for nor grading my English!!! most threads are done at night and I'll admit, I'm much better at selling than writing.
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

muleyman ·
First is this your actual reply to the account looking at thoseToshiba products listed (455 & 305)? If yes and they have a great history with the Toshiba product, telling them there a "bottom dweller" would make anyone think that you're only wanting to sell them what YOU'RE offering. The models they requested are older models of Toshiba and who knows if they've worked well for them or not. Also if you research the Okidata product, most of their MFP's are based on the Toshiba platform now...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
Actually, I did not mention that I am offering any equipment to them. I'm not even sure where they are located, I'm not looking to sell them, All of the recent MFP's that I've seen at the shows have pretty much the same GUI> I do remember something about a more robust partnering with Toshiba/
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Re: Demise of the 60 Month Copier Lease

Art Post ·
Agreed, 36 month lease is best for the sales person! But isn't that why work in this crazy business? if someone told me that I could only sell 60 month leases then I would be hard pressed to continue in this business. However, selling the 36 month payment FIRST, allows you to drop the cost of the payments by increasing the length of the payments. Therefor we can reduce the cost of the equipment rather than discounting the equipment. Discounting the equipment hurts the rep, and the dealer.
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Re: Demise of the 60 Month Copier Lease

SalesServiceGuy ·
Thanks for the post, Post ! I am guilty of pushing 60 month leases as standard procedure. I will take your advise and start to lead with 36 month terms.
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Re: Demise of the 60 Month Copier Lease

Deanw ·
In my opinion, in most cases, the shorter term lease only benefits the salesman, not the customer or the dealership. A lot of the savings you are talking about would only be true if the customer does a 36 month lease and stops but normally as you discuss they don't stop the have a payment for life, it's just a question of how often they refresh their equipment. The shorter term lease does give the customer the benefit of newer equipment sooner but make no mistake, they do pay more for that.
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