MFP & Copier Technical Help Desk

Scan-to-SMB Protocol

Hey P4P'ers! Quick question - I have several clients who abide religiously by the NIST standards for IT security. As a result, there are several of my clients that are currently working to disable SMB 1 on their servers and workstations - as per guidelines for upcoming audits. For a few of my clients, this has caused some headaches and they've re-enabled them for the time being. Moreover, with the recent security issues brought about by SMB 1 hackers, this has got to be something that is...Read More...
Last Reply By Art Post · First Unread Post

Need HP with HP T2500 MFP Plotter

Art Post
Client has called me and states that every now and then the T2500 HP goes into an auto "configuration". The system has done this in the past. However, with a most recent auto configuration the HP T2500 plotter is not coming out of the configuration process. Seems the entire system is hung. Tried re-booting and shutting the entire system down a few times. Can anyone help with this???Read More...
Learn more about the new features and download today for free! | Read Online New Fiery Command WorkStation Helps you Sell Fiery® Command WorkStation®, the print job management interface for Fiery systems, keeps getting better. The latest version helps you sell Fiery products with faster, easier and better results for your customers. New features in version 5.6: • Job-filtered views for a faster way to find jobs in the queue • More makeready tools to add value to finished jobs with multi-bank...Read More...

Data Destruction

Jon Selman
Does writing over a hard drive 100% get rid of everything or is shredding the only way to do it completely?I'm not seeing anything online that suggests wiping isn't enough.Read More...

Transformi​ng and Automating Printing Related Workflows

I was not sure where to put this thread aka email I received, however I thought it might be relevant for some of us.Enjoy!Dear Art,This e-mail is just an FYI regarding some work occurring in the printing standards industry, which might be interesting...Read More...

Service Mode

How do I get into service mode on a Sharp AR-M455? Also, how do I clear the hard drive on this device?Read More...

Samsung 6545N

We are having no luck with scan2windows 7 systems for scan 2 folder, anyone else have this problem? If so was there a fix?ARead More...

Can't log into windows 7

I have a customer who forgot their username and passcode on windows 7. Is there a way to fix this and if so how?ThanxRead More...

Quarlk MAC OSX Question/Help!

A customer has given me files to print for samples, seems they are in quark. Does anyone know of any viewer program that may be able to print these files and if it can, could there be a loss in the quality of the image file with the viewer?ThanxRead More...

EFI Product Marketing Sites

EFI Partner websiteColor Profiler (ES-1000)Color Profiler SuiteDigital Store FrontDigital StorefrontIntroduction to FieryEFI Product Training Information Sites:Fiery JDFFiery CorporateFiery ProductionFiery Options (Compose, Impose, Graphic Arts...Read More...

P Counter

Mark Smith
Do you know of any short comings with the software that is being offered by Konika Minolta. Can it for instance be set up for follow me printing ? Is there anywhere where a comparrison between P Counter and paper cut is available and if so where ???Read More...

AFICIO C232sf how to access sp modes

I was wondering if someone could tell me on the newer aficio C232sf how to accesss service modes as they dont have a clear modes button like the older ricohs so you cant enter CA 107 CS like the older ones.I havent had to access any of the newer...Read More...

dispatching calls

I'm interested in seeing how everyone is communicating with their techs. We still give them their calls over the phone and have them close over the phone. What is everyone doing?Texting their calls?Using laptops and having techs connected to the...Read More...

Scan to email with Office 365?

Howdy,Need some help in setting up scan to email when a customer is using Office 365? This is new to me. Does anyone have any ideas or documents that you can send to me?Are there other ways to scan into Office 365?Read More...

Dell Power Server Power Supply

Does one have to get a power supply from Dell for a dell server?? If not can anyone provide a link of where to go, need one for my church.ArtRead More...

Savin 4022 fax problem

We sold a customer a used Savin 4022spf (ricoh 2022). We replaced a standalone copier, and HP LJ4 and a canon faxphone L75. We can't get the Savin to recieve faxes. The faxphone worked fine but the Savin answers and then the call is disconnected....Read More...
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