This Week in the Copier Industry 10 Years Ago, The Last Week in April 2003

 
Cool thread here for everyone, you should check this one out.
Sometimes you cannot satisfy a customer, no matter how much customer service you provide, and how well the system operates. Case in point...We have had this customer for 8 years, and had sold them a Savin 2527, and a Savin 4027sp as the latest series. They had a 48 month lease contract with full service, and had been happy up to 3 years ago, from what they say. I received a letter they sent to the leasing company stating they did not wish to renew their lease, nor did they want
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Weekend Copier Notes from 04/27/08

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board attorney, Percy Harvey, who was deceased at the time of the signing. - In a study conducted by Lyra Research, the results of a survey found that Konica Minolta bizhub color MFPs were used to print more overall pages per month, and more color pages than similar equipment from Ricoh and Xerox. - American TonerServ Corp. of California announced it has purchased The Pendl Company of Brookfield, WI. Both are companies that provide toner cartridges. - Canon announced it has placed an imagePRESS
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Canon Q1 profit down 18 pct, cuts outlook

the current business year. Although Canon saw healthy demand for its IXY and EOS brand digital cameras, the yen's appreciation hurt its overall profitability. The company earns more than three-quarters of its group revenues overseas, but the value of those earnings falls when converted back into a stronger Japanese currency. Sluggish copier demand in the United States also hit Canon, which competes with Xerox Corp (XRX.N: Quote, Profile, Research), Konica Minolta Holdings Inc (4902.T: Quote
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Kyocera Mita America’s Data Security Kit Offers Advanced Encryption and Overwrite Cap

FAIRFIELD, New Jersey – April 29, 2008 - Kyocera Mita America, one of the world's leading document solutions companies, announced today it has been awarded ISO 15408 Certification for Data Security Kit (C) for their monochrome workgroup multifunctional products. Data Security Kit (C) meets Evaluation Assurance Level 3 (EAL3) requirements, conforming to the standards set forth and known as Common Criteria. With the announcement of this certification, Kyocera is building on its strategy to
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Re: Samsung SCX-6345N

very fast when printing. Also has a document server like ricoh systems. Our average selling price with accessories is around $5,500. Let me know if you need more info, there is ton on this message board
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Re: Samsung SCX-6345N

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Are you selling these as an alternative to the Ricoh's when the deal is tight? Do you have a good mark-up for GP?
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Need Input for Color Deal

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runs of 8,500 invoices per week at one time, so they need high output. Should I look at the Savin C7570 x 2 connected together, or possibly 2 or 3 of the CLP240's. Each of course would have max paper trays and finishers for the output, but I don't think the CLP240's can be connected together. Any input would be greatly appreciated. I have to deliver my quote tomorrow afternoon.
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Re: CUSTOMER BUYING MACHINES

I too have had a few customers that have bought from copier wholesalers that are selling on the web. In fact they are selling these units at the same cost that they will sell to us. The problem that arises with selling pre-owned, used, refurbs, is that the leasing companies will not fund these units at FMV, it's a $1.00 out which can then create some other hoops we have to jump through. Over the years I have always tried to stay away from anything used. You don't know the machines service
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Re: CUSTOMER BUYING MACHINES

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If we had to get our used machines from wholesalers, I wouldn't be as positive about selling them. Most everything we sell that is used, we sold and maintained from the beginning.
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Re: Kodak to Unveil Offset Class Inkjet At drupa 2008

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Kodak has agreement with Riso, not sure what that means but they are interested in Riso's HC 5500 as well.
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Re: W2400 Waste Toner Bottle

Thanx for the update, and yes the waster toner bottles would be at the customers office and then a tech would replace when needed, thus eliminating the time for one to ship to the customer or a tech to order and then bring to the customer. Work from ny tech department today was, we don't sell them, we just have a tech go down and clean them out. Kinda odd since we are in the business of buying and selling and making a profit.
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Re: Need Input for Color Deal

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into Ricoh's new Transpromotional Software called DataWorks? If there is competition, the winner will be the one with the lowest CPC because at that volume, a few mills will amount to hundreds per month. The secret to winning in that scenario will be providing a better and complete solution. However, you will need more time and more information to do that.
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Re: Need Input for Color Deal

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Well, unfortunately I do not get to present those ideas to this customer. They have already implemented a Pitney Bowes mail-merge system that is set up to send out renewal notices (not invoices) to 67 newspaper customers around the country. They aleady have in place a folder/envelope stuffer/sealer in place to take the printed notices. I approached them with the idea of getting the notices pre-printed for greater savings, but the response was, the system was already in place to print. They had
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Re: Sales Tips

smart in today's 'anti-spam' scenario. Remember, this is all hands free and involves no interaction on my part...besides the initial set up. I have used each of these services and my suggestion to you would be to find the one that fit's you, your budget and your email marketing goals best and begin utilizing it as soon as possible to help you become a sales champion.
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Re: SCANNER/PRINTER KIT TYPE 7500

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Good morning: Configuring the SR5000 for either the GBC or BK5010 is not a new requirment. If you take a look at the last few generations of Ricoh MFPs that supported the options, there has always be the requirement to include the 100-sheet doument finisher when configuring the GBC or Plockmatic. While finisher models have changed (SR841, SR842, and now SR5000) the requirement has always been there.
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Re: Ricoh MPC6000 vs Xerox WC7665

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Good morning: The truth of the matter is that the Xerox DC systems are 2400 dpi, but at 1-bit. And KM is at 600 dpi, but 8-bit. keep in mind that there is also a third factor that dictates image quality, and that is the dither pattern, which is essentially how those individually modulated dots are placed next to each other to create the illusion of shades and tones. The problem is that it can't be easily quantified, so no one talks about it. At the end of the day, don't get caught up into the
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Re: no e-cabinet now what?

Our company has just taken on Nitix (network in a box). I am selling Docuary (P4P Capture Software)and then using google desktop as the search engine.
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Re: Print Control/Mgmt

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I assume these will all be Ricoh devices? If so, review Smart Accounting. This will do what you have described.
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Re: Sales Tips

state as their destiny. The truth of the matter is that happiness, like anything else in life, needs to be nurtured. With this in mind, you customers can see if you are happy or unhappy at your job. If you are unhappy the negativity shows through and they wonder why? Is the product not good? Should they trust your company? If you are happy, the sales with come right along with it. They can see that you believe in your product and company, and so will the customers. Email that I subscribe to
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Re: Samsung SCX-6345N

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How do you get away with selling for $5,500 when they retail for $2995 and are sold on the internet for $2,700? Am I missing something?
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Re: Samsung SCX-6345N

The one I just sold had an additional paper tray and the finsiher and cabinet. Muratec MSRP is $4,995 for 4550, I think $800 for finisher and $350 for paper tray and $400 for cabinet. What I have been doing is not leading with this machine, I am leading with traditional A3 systems. When I get an objection, whether competition or price, I then ask the user if 11x17 is really needed to copy, print or scan. In most cases the answer is NO, from there I proceed to tell the story about how A
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Re: Samsung SCX-6345N

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xerox relabels this as well correct?
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You Can't Satisfy Every Customer

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Sometimes you cannot satisfy a customer, no matter how much customer service you provide, and how well the system operates. Case in point...We have had this customer for 8 years, and had sold them a Savin 2527, and a Savin 4027sp as the latest series. They had a 48 month lease contract with full service, and had been happy up to 3 years ago, from what they say. I received a letter they sent to the leasing company stating they did not wish to renew their lease, nor did they want another Savin
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Need Leasing Help!

Customer wants to get rid of toshibas. I can save them money and start a new lease, however lease is 168% of MSRP plus it is over $100K. Is there anyone who will not blend at that percentage of some leasing company that will work with us better than CIT, DLL & USXL. Thanx
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no e-cabinet now what?

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Since Ricoh has discontinued the e-cabinet. What is everyone offering for a solution for the small to mid users for document storage?
-=Good Selling=-

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