A couple of years ago I wrote a blog this titled, "Polek & Polek Delivers Toner Supplies to Dealers by Sled". With an impending snow storm forecasted for the North East. I thought the snippet below would be appropriate!
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I think about back to our early days of being in business when we still operated out of my father’s house. There was a long, steep driveway to get to the house. When heavy snowstorms were forecast, it was impossible to get a car up and down the driveway. We were a very small company then, and did not qualify to have packages picked up from UPS. We had to bring our own packages to the UPS hub in Newark, New Jersey. We had this really bad blizzard in the winter of 1977. Mark Ruggieri, who still works with us today, was in high school and packed orders in the afternoon and got them delivered to UPS. Mark is one of our most dedicated employees, and he showed it early on that day. With nearly a foot of snow already on the ground, Mark went and got my brother’s sled out of the garage, and got all the boxes on the sled. He got the packages all the way down the hill, loaded into the car, and got them off to UPS, so they would be delivered to our customers on time!"
The above paragraph is a testament to excellent customer service. Back in the mid eighties when I had my own dealership, we did business with Polek & Polek for supplies and parts. Back then it was Mita toner, exposure lamps, fuser lamps, wipes and now it's just about every toner that you can think of.
In early fall of 2015, as the Mets were on the road to the World Series and the Yankees were stumbling in the standings, I had the chance to schedule some time with Chris Polek @ his facility in Pinebrook, NJ. The reason I mention the Mets and the Yankees, is that Chris is an avid Yankee fan and I was a suffering Mets fan.
Putting our sports teams aside, Chris was able to give the tour of his new facility (new to me since I had never been there). My first stop was to meet Mark Ruggieri, he was my rep back in the eighties and it was great to reminisce some of the past glory days in the industry.
Something I didn't know is that Polek & Polek has their own testing lab. Their lab allows them to test imaging supplies in a number of different manufacturers copiers and printers such as Ricoh, Kyocera, HP, Brother, Konica Minolta, you name it and the systems were there. That's us off to the left of this paragraph.
The last stop in my tour was the automated warehouse, here orders are picked, shipped, and palletized (yes, they sell pallets of supplies). When entering the warehouse, I was wowed! Since I'm always seeing just the end user toner bottle or the end user carton, I ad no clue that dealers are ordering pallets upon pallets of toner at one shot.
I emailed Chris and asked him if there was anything else I could add to the blog. He sent me the below paragraph.
“Since Polek & Polek’s beginnings, our company has maintained the attitude to be Freedom Fighters for the Independent Dealer. Polek & Polek is in the Independent Dealer’s corner fighting for them. When companies buy from Polek & Polek, you will feel like you are getting additional employees on your payroll for free!”
“Polek & Polek wears the customers hat!”
-=Good Selling=-
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